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Mercure Palermo Excelsior

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923 Reviews from our TripAdvisor Community

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Showing 399: English reviews
jakarta
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

No complaints about this hotel. The room was comfortable and the public bits of the hotel had a lot of charm...at one time this was probably one of the places to stay in Palermo. The room wasn't ready on arrival which wasn't great as it was about 1pm. The location isn't great either as it's in a newer part of... More 

Helpful?
1 Thank ianf22
Twickenham, United Kingdom
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

For Italy this was a good place to stay and very good location for Palermo. The hotel is in a nice area and is not too far to walk into the shopping area. There are some nice bars and restaurants in the area so you don't need to walk into the old town for good food. In terms of being... More 

Helpful?
1 Thank N G
Kalgoorlie, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Comfy beds, GREAT service. The staff go above and beyond to help. English is used here and always a smile! The young lady at the counter (Selina? I really wish I could remember, she was so helpful and polite) was especially helpful and pleasant. The room is HUGE, has a bath as well as a large shower, a small balcony... More 

Helpful?
1 Thank Kellie S
Launceston, Australia
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This accommodation was good for our accommodation for 2 nights on a quick stop to Palermo. The 24 hr reception was handy as we arrived after midnight. The rooms were large and had a kettle and fridge (most of our European hotels were missing these facilities). There was not much in the area that could be explored by foot so... More 

Helpful?
Thank CCstar14
Filippo M, Vice Direttore at Mercure Palermo Excelsior, responded to this review

Dear CC star14, Thank very much you for sharing positive review regarding your stay at Mercure Palermo Excelsior City. The Hotel is in down town Palermo where you can easily walk for shopping and restaurants. We have an agreement with a private garage nearby which is very convenient for who would like to visit the area by car. We are... More 

Tampa, Florida
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a lovely stay at the Mercure Excelsior. We enjoyed the friendly staff, the great service by the bar staff, and bell staff, and the convenient location for our adventures in Palermo. We'd definitely stay here again next time we are in the area.

Helpful?
Thank Jim S
Montreal, Canada
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed June 9, 2016

Excellent location, quiet, nice room, very good breakfast. We are able to park the car on the street right in front, but we were there in May. We could walk to the center and visit the cathedral. We were there only one night.

Helpful?
Thank ds6042016
Filippo M, Vice Direttore at Mercure Palermo Excelsior, responded to this review

Dear ds6042016, thank you for sharing your good opinion for our hospitality, our rule is always that our Guests "Feel at home, while you're away from home". Our breakfast is a point of honor. In Palermo, like most other ancient site in Italy, parking is very difficult: for this reason we offer an agreement with a private garage nearby. Thank... More 

Buffalo, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 6, 2016

This hotel is clean and comfortable. Unfortunately our breakfast was not included, but the staff was very accommodating in every way. We had some special needs and the hotel went our of their way to meet them.

Review collected in partnership with Accorhotels.com

Helpful?
Thank 4dogsdesign
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed June 1, 2016

I arrived at this hotel because of confusion about a reservation I had made elsewhere through Booking.com. I received a message that my original hotel could not accommodate me, but that proved to be true only for my travel companions. I did not want to stay alone so far from my friends, but I had not cancelled my Booking.com reservation... More 

Helpful?
Thank donnaprince
Rayleigh, United Kingdom
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 18, 2016

This is a well placed hotel in the centre of Palermo and unlike some in Sicily, we stayed in, it was worthy of its four star rating. The room was a reasonable size and the beds comfortable. The bathroom was good, with separate bath and shower. We were above the main road and there was some traffic noise as we... More 

Helpful?
Thank Gordon S
Level Contributor
3 reviews
5 of 5 stars Reviewed May 17, 2016

The hotel Mercure was a wonderful stay. The room was immaculately kept, luxurious and the staff friendly and outgoing. The buffet is well done and pristinely laid out with too many wonderful delicacies to mention. I would consider no other accommodation while in this wonderful vibrant city.

Helpful?
Thank Louis B
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 

Additional Information about Mercure Palermo Excelsior

Address: Via Marchese Ugo 3, 90141, Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range: $71 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Palermo Excelsior 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior Sicily
Hotel Style:
#17 Luxury Hotel in Palermo
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