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Mercure Palermo Excelsior

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967 Reviews from our TripAdvisor Community

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Showing 413: English reviews
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Once a grand hotel, now a place for tour groups. It's dated and tired but is ok for a night or two. We stayed there as part of a Jolly Tour of Sicily. Good tour led by Franco, a great guide and host! Beware, once you get on the side streets of Palermo there are groups of thieves slyly setting... More 

Helpful?
1 Thank Norm B
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

It's unusual to stay in a hotel which cannot manage the basics. Ours was a two night stay and after a very hot day sightseeing we found our towels, which we had hung in the bathroom for re-use the night before, had been removed and not replaced. A call to housekeeping elicited the promise that towels would be brought immediately.... More 

Helpful?
1 Thank Felicity L
Oxford, UK
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a week as a base for visiting the west of the island. It is very well positioned with easy access to very frequent local buses serving the different areas of Palermo. Our hire car was kept each night in a nearby garage and was always available, being brought to the hotel within a few minutes of... More 

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Thank keithc519
New york city
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Located on a beautiful double wide planted avenue, the hotel is situated among elegant international boutiques. Public rooms very large. Cozy bar with light meals off the lobby. Friendly, helpful staff, especially Antonio, a waiter who had obviously worked there for years and went out of his way to be helpful and charming. Enormous ,delicious breakfast buffet served in elegant... More 

Helpful?
Thank 212kelly
New York
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

It's a beautiful old hotel full of Murano glass chandeliers. It's also very fairly priced. The staff was very professional and competent. We had dinner there, and it wasn't bad. The breakfast is nice, too. It's a steal.

Helpful?
Thank Jonathan L
Perth, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel rooms very dark amenities ok wall way had damp smell about them. bathroom need updating showers leaks all over the floor & you are left with water everywhere nit impressed!! Reception not very helpful at all ! I was left standing at the desk for over ten minutes before someone help me. Would not stay at this hotel again

Helpful?
1 Thank Ross1945
Daventry
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our party visited Palermo in august this year 2016 there were 4 of us in 2 rooms. On arrival I was impressed by the hotel which seemed to be from the 1920s in style. It is so quaint in design with high ceilings and ornate fittings (really nice feeling to it) We were immediately given rooms next to each other... More 

Helpful?
Thank GeorgeDickinson367
Devon
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

Stayed as part of group on organized tour. Room comfortable and clean, well equipped though the shower screen did leak water onto bathroom floor. Very good breakfast with lots to choose from & good coffee.

Helpful?
Thank execrusader
UK
Level Contributor
93 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed August 22, 2016

Our room was clean but tired. The shower had one temperature only - scalding hot. The wallpaper was coming off the wall in one place, the ceiling paint was peeling away too in one area and the desk lampshade was really stained. The breakfast was super with a very good choice, the bar was nice and all staff were attentive.

Helpful?
Thank clowndog
italy
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed August 22, 2016 via mobile

We found this to be a well located hotel.Free Parking available in a nearby square and a public bus stop nearby. Our room was,not particularly large but the lack of windows made it appear smaller. the skylights were not a good substitute for a window.Whilst the bed linen and towels were clean, the carpet was decidedly grubby. It was very... More 

Helpful?
Thank suzanneitaly
Filippo M, Vice Direttore at Mercure Palermo Excelsior, responded to this review

Dear suzanneitaly, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 

Additional Information about Mercure Palermo Excelsior

Address: Via Marchese Ugo 3, 90141, Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Location: Italy > Sicily > Province of Palermo > Palermo
Price Range: $74 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Palermo Excelsior 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior Sicily
Hotel Style:
#18 Luxury Hotel in Palermo
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