Stayed two nights here when first landing in Palermo. The hotel was nice and the staff were helpful and pleasant. The location was convenient and close to the centre and the harbour. The rooms were a bit dated and they were dark. Small window and not much light. Breakfast was simple but good. Overall fine but not sure it is a 4 star.
Arrived at hotel. Staff were friendly and at checkc in told our rate included breakfast, this caused issues the next morning. The room itself was clean with a good bed. The bathroom i had was a little small, the shower leaked and the shower head not that clean. Also the hotels hot water couldn't cope in the morning and was only luke warm not hot at all what was disappointing. At breakfast I went downstairs and firstly was rudly sent to the other room where there was a big group of students. We explained we were inpedenent travellers but they staff were rude and not listing. After more staff came over we explained and they asked us for our room numbers and then told us we didn't have breakfast, contradicting what they told us a check in. The staff at breakfast were rude and could of dealt it better. Overall an averge hotel with a few issues. A little disappointed.…
Receptionist-Alessia-watch out,unpleasent and fighting,high Ego(not being towards Guests)bad experience,the rest of Staff is ok and nice Stayed 10 night at the hotel as couple for holiday Breakfast-every day the same(10 days:-(...)ham/cheese,rolls,and croisants(no scramble eggs,no sausage,no hot breakfast) not recommended with longer stay We took full board- but realised no drinks included with Meals(had to pay extra) not good Coffee only 1 shot with brekfast No swimming pool No hot bath Location not good for beach/swimming as there is none nearby Overall impression-3/5
Great location, very professional and kind staff. Breakfast could be improved (Covid has forced to abandon the buffet). TV is very small, nobody is more accostumed to this size (we actually did not watch TV). Electric socket in the room are 'rare' and not well positioned. In the end, a very good price-quality ratio.
Good location. Clean room. Walking distance to most place of interest in the city. Good wifi connection. No English TV channels. Front desk staff not very friendly. Many restaurants and high end shops in the area. 20-30 minuts walk from the central station.