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Ibis Styles Palermo Cristal

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Via Roma 477, 90139, Palermo, Sicily Italy
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Traveler (354)
Room & Suite (132)
Dining (69)

About

#49 of 115 hotels in Palermo
Location
Cleanliness
Service
Value
Situated in the historical center of the city of Palermo, the Ibis Styles Palermo Cristal is ideal resting for the visit of the city. Its intense history passes through civilization and different and conflicting dominations, that have determined the various faces of it: the rich Arabic city with the magnificent palaces to the center of luxuriant tropical gardens, the cultured and refined Palermo of Fred II, the Baroque city and the Palermo liberty and elegant. The hall lounge is very simple, with a minimal style that makes the pleasant structure, adjust to a guest leisure and business and is an elegant place to the demands of the guest. Its restaurant proposes to own guests a various choice of typical and national dishes, as the example of the culinary art of our earth. Our restaurant has an original Menu but also a simple Menu characterized from the Mediterranean cuisine. Ibis Styles Palermo Cristal is perfect to organize different congresses. We are out of ZTL area!
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Indoor play area for children
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun deck
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bidet
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Spanish, Italian
738Reviews17Q+A17Room tips
Traveler rating
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Popular mentions
denirokeane wrote a review Nov 2020
Birmingham, United Kingdom139 contributions91 helpful votes
Stayed two nights here when first landing in Palermo. The hotel was nice and the staff were helpful and pleasant. The location was convenient and close to the centre and the harbour. The rooms were a bit dated and they were dark. Small window and not much light. Breakfast was simple but good. Overall fine but not sure it is a 4 star.
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded Nov 2, 2020
Dear Guest, thank you for your review, hope to have you back soon! Kind regards, Ivano Ferazzoli, Hotel Manager
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bendabest wrote a review Oct 2020
17 contributions58 helpful votes
Arrived at hotel. Staff were friendly and at checkc in told our rate included breakfast, this caused issues the next morning. The room itself was clean with a good bed. The bathroom i had was a little small, the shower leaked and the shower head not that clean. Also the hotels hot water couldn't cope in the morning and was only luke warm not hot at all what was disappointing. At breakfast I went downstairs and firstly was rudly sent to the other room where there was a big group of students. We explained we were inpedenent travellers but they staff were rude and not listing. After more staff came over we explained and they asked us for our room numbers and then told us we didn't have breakfast, contradicting what they told us a check in. The staff at breakfast were rude and could of dealt it better. Overall an averge hotel with a few issues. A little disappointed.
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Date of stay: October 2020Trip type: Traveled with friends
3 Helpful votes
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Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded Oct 12, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ivano Ferazzoli, Hotel Manager
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Eutanas wrote a review Sep 2020
Newark-on-Trent, United Kingdom1 contribution2 helpful votes
Receptionist-Alessia-watch out,unpleasent and fighting,high Ego(not being towards Guests)bad experience,the rest of Staff is ok and nice Stayed 10 night at the hotel as couple for holiday Breakfast-every day the same(10 days:-(...)ham/cheese,rolls,and croisants(no scramble eggs,no sausage,no hot breakfast) not recommended with longer stay We took full board- but realised no drinks included with Meals(had to pay extra) not good Coffee only 1 shot with brekfast No swimming pool No hot bath Location not good for beach/swimming as there is none nearby Overall impression-3/5
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded Sep 30, 2020
Dear Eutanas, Thank you for taking the time to tell us about your experience at the ibis Styles Palermo Cristal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivano Ferazzoli, Hotel Manager
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Franco M wrote a review Sep 2020
Rio de Janeiro, RJ4 contributions9 helpful votes
Great location, very professional and kind staff. Breakfast could be improved (Covid has forced to abandon the buffet). TV is very small, nobody is more accostumed to this size (we actually did not watch TV). Electric socket in the room are 'rare' and not well positioned. In the end, a very good price-quality ratio.
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Date of stay: September 2020
Value
Location
Service
2 Helpful votes
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Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded Sep 30, 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ivano Ferazzoli, Direttore
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Phil wrote a review Sep 2020
Odessa, Ukraine2183 contributions256 helpful votes
Good location. Clean room. Walking distance to most place of interest in the city. Good wifi connection. No English TV channels. Front desk staff not very friendly. Many restaurants and high end shops in the area. 20-30 minuts walk from the central station.
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Date of stay: July 2020Trip type: Traveled on business
3 Helpful votes
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PRICE RANGE
$50 - $115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cristal palace palermo, hotel cristal palace, palermo cristal palace
FORMERLY KNOWN AS
Cristal Palace Hotel
LOCATION
ItalySicilyProvince of PalermoPalermoPoliteama
NUMBER OF ROOMS
87
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