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Grand Hotel Villa Igiea - MGallery by Sofitel

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Traveler (1125)
Room & Suite (408)
Dining (115)
Overview
  • Excellent53%
  • Very good28%
  • Average11%
  • Poor5%
  • Terrible3%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,777)
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872 results
Traveler rating
409
261
109
57
36
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LanguageEnglish
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409
261
109
57
36
Show reviews that mention
All reviewsshuttle serviceoverlooking the marinafree shuttleterrace barart nouveauan oasisminute drivetown centreold worldclassic hotelbreakfast buffetlarge terracewonderful hotelold styleloved this hotelhigh ceilingscentral palermo
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1 - 5 of 872 reviews
Reviewed 5 days ago

Magical old building with so much history! Unfortunately the service is very poor, concierge desk and reception always empty- there is a big lack of staff. They forgot turn down service two nights out of three, nobody to take orders or offer fresh water by...More

Review collected in partnership with this hotel
Thank G4955CAanonymous
Reviewed 6 days ago via mobile

I really wanted to give a positive review. After all, the grounds are spectacular, our room is even better than expected, and it does have that stellar reputation. The breakfast buffet is excellent, and the dining terrace has a lovely view. All of the staff...More

Thank Carol P
Response from Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by SofitelResponded 4 days ago

Dear Sir/Madam, Thank you very much for your kind comments regarding your stay at Grand Hotel Villa Igiea. We are sorry that your experience left you disappointing in some areas. We hope you will visit us again in the future to show we are able...More

Reviewed 1 week ago

Me and my wife stayed three nights at the hotel. We were very happy with the stay. The hotel was charming, the history of the hotel is interesting, the pool area is great and the breakfast was to die for (seriously the best hotel breakfast...More

1  Thank Tarjei O
Response from Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by SofitelResponded 4 days ago

Dear Guest, I would like to warmly thank you for leaving your wonderful review. Thank you once again for being our Guest and your recommendation. It will be a great pleasure to welcome you back in the near future. Yours sincerely, V. Giglio

Reviewed 1 week ago via mobile

A 10 mn ride from the center the hotel is an old end of 19th / early 20th century villa with a splendid view on the sea and a beautiful Mediterraneum garden. We had a roon on the fround floor with a terrasseon the garden....More

Thank Vincent M
Response from Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by SofitelResponded 1 week ago

Dear Guest, Many thanks for sharing your feedback following your recent stay at the Grand Hotel Villa Igiea MGallery by Sofitel. I truly hope you will come back soon for another stay with us. Sincerely Vito Giglio General Manager

Reviewed 1 week ago via mobile

At first our room was terrible, as many had said already, old, smelly and dirty (as the pictures below). After many complains they had upgraded our stay to a much better room, and then we felt like we were getting the service for what we...More

Thank Adriana I
Response from Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by SofitelResponded 1 week ago

Dear Guest, Thank You very much for taking the time to send Your review. We truly apologize for the inconvenience with the first room we assigned upon arrival. The whole staff is always at our Guest's disposal to satisfy their needs and make their stay...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Breakfast included
Pool
Spa
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Pool
Spa
Tennis Court
Outdoor pool
Details
Price range
$204 - $685 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#6 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$204 - $685 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#6 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1125)
Room & Suite (408)
Dining (115)
Pool & Beach (58)
Amenities (84)
Business Center & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
Ask a question
mhgolden227
June 17, 2018|
Answer
Response from Patty C | Reviewed this property |
Sorry, I just saw your question. There is not a shop per say but there are some glass cases with some nice items for sale. They also sell their own olive oil.
0
Votes
mhgolden227
May 19, 2018|
AnswerShow all 2 answers
Response from venedom | Reviewed this property |
6 to 11
0
Votes
Room Tips
"Try to ask for a room with a view, maybe it's better than the one at ground level."
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"Don't pick a room in the Annex building and you will get what you pay for."
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"Get a room with a view."
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"Get the se a view OR go elsewhere!"
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