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Hotel Porta Felice

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Via Butera 35/47, 90133, Palermo, Sicily Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$129
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Traveler (355)
Room & Suite (189)
Dining (65)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Porta Felice
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 111 hotels in Palermo
Location
Cleanliness
Service
Value
Situated in the heart of Palermo, in the historical city centre, a few metres from Foro Italico gardens, Piazza Marina, via Alloro and Corso Vittorio Emanuele. It is elegant and welcoming. It was built on the foundations of a XVIII century building and has been completely reconstructed. There are 30 rooms and 3 suites all equipped with satellite tv, free wi-fi connection, telephone, safe and mini bar. Breakfast and bar services are located on the top floor on a panoramic terrace from where it is possible to admire the walls of Palazzo Steri and Piazza Marina. The Wellness club, on the ground floor, offers a wide range of relaxing services from a sauna, steam bath, small pool with hydro massage, emotional showers and also many personalized beauty treatments. For meetings there is 1 room up to 25 persons and also, on request, there is a guarded parking area nearby.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Banquet room
Spa
Rooftop terrace
Wifi
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Meeting rooms
Couples massage
Facial treatments
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English
1,076Reviews33Q+A74Room tips
Traveler rating
  • 502
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  • 96
  • 32
  • 24
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Popular mentions
Louise Hunter wrote a review Oct 2020
Hornchurch, England, United Kingdom1 contribution
We can’t leave a proper review as we wasn’t allowed to stay at the hotel. Please please do not book this hotel unless you have a negative covid result and certification to prove it. We booked via booking.com and they don’t nothing to warn of us this change. Staff were helpful in finding us another hotel but as with most things in the world right now even hotels 5 minutes apart seem have inconsistent rules.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Daniela Fusi, Direttore generale at Hotel Porta Felice
Responded Oct 13, 2020
Dear Customer, I'm sorry you couldn't stay with us. The regulations in force in Italy regarding the prevention of Covid contagion provide that tourists from countries at risk arrive with a swab carried out no later than 72 hours before arrival. Alternatively, fiduciary isolation is envisaged. We are trying, when we have a valid e-mail adress, to notify all incoming customers. Today it is very difficult to work in these conditions, but we try to keep all measures for the safety of our customers and our staff. Thanks anyway for your review and we hope to see you again in teh future ! Best regards
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pgbDublin wrote a review Oct 2020
Dublin595 contributions1,192 helpful votes
Good location - though the street/alley on which the hotel is located is a bit off-putting. Comfortable room, OK AC. Not noise-proofed from the street which means you get an early wake-up call. Friendly staff - especially the restaurant staff Nice rooftop restaurant - we ate there the night we arrived. It was very good. (thereafter we ate at Cagliostro -highly recommended) Good breakfast - though the coffee is not up to the standard of the food. One niggle: When I paid the bill the night before we left, the hotel's machine would not process my card. Luckily, I only had the dinner and city tax to pay, so I had enough cash to cover it and to pay the taxi to the airport in the morning. My card had worked fine at Cagliostro restaurant about 15 minutes earlier and worked fine at the airport.
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Date of stay: October 2020
Location
Cleanliness
Service
Room Tip: Not at the front
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2 Helpful votes
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Steve S wrote a review Sep 2020
Berlin, Germany43 contributions27 helpful votes
This Hotel has a great location for walking into the city of Palermo. On a quiet side street the hotel is perfect. You can have paid parking which is helpful. The staff was friendly and helpful. My only complaint was this was a "Spa" Hotel but they charged the guests to use it.
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Review collected in partnership with this hotel
Date of stay: September 2020
1 Helpful vote
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MadOwl76 wrote a review Sep 2020
Dromore, United Kingdom232 contributions49 helpful votes
+1
Stayed 10 nights in a triple room. The hotel is small and furnished nicely. The room we had was spacious with a large bed and a single bed there was also 2 chairs. We had a small balcony which looked out over the street at the front of the hotel. The bathroom was large. The shower is over the bath and it is quite high to step into it. In the bathroom is a hairdryer, shampoo, body lotion, shower cap and a vanity set (cotton buds, cotton wool pads and an emery board. The bed linen was spotless and sparkling white and looked and felt luxurious. The beds were extremely comfortable. If the air conditioning was off you just needed to ask at reception and it was switched on very quickly. Breakfast was nice and my son liked the chocolate coisants and hot chocolate. We were able to get a seat on the outside balcony most mornings. Once we got our bearings the hotels location was good. Close to lots of restaurants and bars. It was 2 buses to mondello beach which takes a good hour or more but worth it. We went to the beach all day came back to the hotel and changed and enjoyed the restaurants and bars of Palermo. The hotel arranged a return taxi for us and confirmed the price and time by email. The cost was added to hotel bill - so easy. We stayed in room 308 and our safe did not work we reported it twice. .
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
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Gareth L wrote a review Sep 2020
Cardiff, United Kingdom1 contribution
Worst hotel I have ever stayed at and I have been to 100's. Staff are absolute con-artists, tried taking money from my account without me even staying there! Completely illegal and untrustworthy. Rooms are small and dated, very rude staff and unhelpful. They must pay for there reviews as this is a horrible hotel with even worse employees. DO NOT STAY HERE.
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Date of stay: August 2020
Location
Service
Sleep Quality
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Response from Daniela Fusi, Direttore generale at Hotel Porta Felice
Responded Sep 16, 2020
Dear customer, we are reporting you to Trip Advisor as a libel. You left without paying and was drunk every day, screaming at the staff for no reason. Please withdraw your review, I wish there was a place to review customers. Thank you
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Previous
PRICE RANGE
$87 - $174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
porta felice hotel
LOCATION
ItalySicilyProvince of PalermoPalermoTribunali
NUMBER OF ROOMS
33
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Frequently Asked Questions about Hotel Porta Felice
Which popular attractions are close to Hotel Porta Felice?
Nearby attractions include Affresco del Trionfo della morte (0.10 miles), Oratorio di San Lorenzo (0.3 miles), and Palazzo Steri - Chiaramonte - Carcere dei penitenziati (0.10 miles).
What are some of the property amenities at Hotel Porta Felice?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Porta Felice?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Porta Felice?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hotel Porta Felice?
Conveniently located restaurants include Pablo’s Ristorante, Carizzi d'Amuri, and Friggitoria Chiluzzo.
Are there opportunities to exercise at Hotel Porta Felice?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Hotel Porta Felice?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Porta Felice offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Porta Felice?
Many travelers enjoy visiting Palazzo Conte Federico (0.8 miles), Palazzo Drago Airoldi di Santa Colomba (0.7 miles), and Oratorio di Santa Cita (0.5 miles).
Is Hotel Porta Felice accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.