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UNA Hotel Palace

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UNA Hotel Palace
UNA Hotel Palace
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1,542 Reviews from our TripAdvisor Community

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Showing 674: English reviews
Mellieha, Malta
Reviewed 3 days ago NEW

This hotel is amazing from the minute you arrive to the second you leave.The staff are so friendly, polite and efficient.The whole hotel from rooms,bars to toilets are spotless, i have never stayed in such a well run hotel. Please if you are going to Catania, you have to stay here, it will cost you less than a 5star hotel,...

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Helpful?
Thank michael1958186411
UNAHotelPalace, Responsabile reception at UNA Hotel Palace, responded to this review

Dear michael1958186411, thank you very much for sharing your pleasant stay experience on TripAdvisor mainly appreciating our Italian design hotel location in the core of the historical and commercial city centre;your feedback gives us the possibility to check our hotel services performance and to improve to get close and close to our guests' point of view. We will immediately forward...

Bucharest
Reviewed 4 days ago NEW

Good location. The room felt a bit cramped but the bathroom was nice and roomy. I had a problem with the electricity socket but they managed to find me an adapter even if it was late at night. Staff were very nice and friendly and spoke English well. Breakfast could be improved somewhat. There were lots of pastries but no...

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Thank danno81
London, United Kingdom
Reviewed 4 days ago NEW

Situated on the main street, Via Etnea, all the main sights, shops and restaurants are within walking distance. The staff were welcoming and helpful and my room, 313, a double for single use, was comfortable but a bit small - not much space to store clothes. I think a couple would find it cramped. A reasonable buffet breakfast was served....

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Thank Heaverman
London
Reviewed 4 days ago NEWvia mobile

Surprisingly luxurious, clean, excellent service and comfortable. Very central with easy access to all main roads. Great rooftop restaurant and very good breakfast. Lovely furnishings and astounding lobby. It made our stay very worth going!! Definitely recommend it!!

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Helpful?
Thank Borg2400
UNAHotelPalace, Responsabile reception at UNA Hotel Palace, responded to this review

Dear Mr Borg, thank you very much for this review and for sharing your great experience with the other TripAdvisor's travellers. We are delighted to read that you had a very good time with us and that our services always met your expectations. We will immediately forward your feedback to all our team that are working hard every day to...

Melbourne, Australia
Reviewed 1 week ago via mobile

As I am travelling solo, I decided to pick hotels that were centrally located. Checking the Hotel directions I noted they advised using a taxi to get from the central railway station to the hotel. This I did and what excellent advice - around €10. Arriving at the hotel was just such a surprise - clean, modern, bright but still...

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2Thank Susan W
UNAHotelPalace, Responsabile reception at UNA Hotel Palace, responded to this review

Dear Madame, thank you very much for this review and for sharing your great experience with the other TripAdvisor's travellers. We are delighted to read that you had a very good time with us and that our services always met your expectations. We will immediately forward your feedback to all our team that are working hard every day to provide...

Somerville, Massachusetts
Reviewed 2 weeks ago

We stayed at this hotel last week, and disagree strongly with Mark G's arrogant and insulting comments. The reception staff members were professional, competent, and helpful. The location is very convenient and our dinner at the restaurant was excellent. Only complaint is the heat in the room - difficult to turn down the heat sufficiently to cool the room for...

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Helpful?
Thank Bob D
UNAHotelPalace, Responsabile reception at UNA Hotel Palace, responded to this review

Dear Bob D, first of all thank you for taking your time in reviewing our hotel. All the feedback are really important for us to steadly check our work and our standards. We are happy you appreciated our staff professionalism and our restaurant service. About the heating we have a centralized heating system and it works according to the outside...

Zug, Switzerland
Reviewed 2 weeks ago

The location is excellent - right in midst of the main pedestrian street and in easy walking distance from practically all tourist sites and attractions. The rooms are a bit on the small side for this hotel category, while the bathroom design is old fashioned and not up to par with modern standards. Breakfast is plentiful, but quite monotonous. The...

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1Thank GranZorro
UNAHotelPalace, Responsabile reception at UNA Hotel Palace, responded to this review

Dear Guest, first of all we would like to thank you for taking your time in reviewing our Italian design hotel. This is very important for us in order to check steadily our standards and our work. We are in a historic buildind of '900 so not all the rooms are the same: we have 4 rooms' category you can...

New York
Reviewed 3 weeks ago via mobile

The physical hotel was nice enough; 3.5 stars. Great location on a main street. The weakness was the front desk staff that I would characterize as young kids with no adult supervision. Brain dead is mean but accurate. They were simply incapable--of anything. Some of it was uniformly poor English language skills, but apparently they can't read Italian either because...

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1Thank Mark G
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Sir, we thank you for taking a little of your time to write your review on TripAdvisor, for us representing a source of information, that helps us to monitor our services and if necessary to improve them. All our guests are important for us from their arrival to their departure and even after and we regret to read your...

Reviewed 3 weeks ago

I had breakfast at the rooftop restaurant with my wife. It was all you can eat and AMAZING, super fresh cheeses and omelet in a country that typically doesn't do breakfast. Our server, Rosiella was soo good too. Super attentive and cheerful. The best server we have ever had.

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Helpful?
Thank Billy D
UNAHotelPalace, Responsabile reception at UNA Hotel Palace, responded to this review

Dear Billy D, thank you very much for this review and sharing your great experience with the other TripAdvisor's travellers. We are delighted to read that you had a very good time with us and that our services met your expectations. We will immediately forward your feedback to our breakfast and front desk team that are working hard every day...

Lorgues, France
Reviewed 3 weeks ago via mobile

The hotel is spacious with a nice terrass on the 7th floor allowing a beautiful view of Catana roofs and the Etnae of course. The room we had was European size but not small while the storage was ample ( though an extremely limited amount of hangers. ..). Beware that the heat setting (we went there in December) is on...

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1Thank Alain G
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review

Dear Sir, we thank you for taking a little of your time to write your review on TripAdvisor, for us representing a source of information, that helps us to monitor our services and if necessary to improve. We have noticed that your general comment is positive, appreciating the hotel central location, your room size, our breakfast quality, the hotel common...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 

Additional Information about UNA Hotel Palace

Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Price Range: $114 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily
Hotel Style:
#1 Family Hotel in Catania
#1 Business Hotel in Catania
#2 Romantic Hotel in Catania
#3 Luxury Hotel in Catania
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Questions & Answers

Here's what travelers have asked, with answers from UNA Hotel Palace staff and other travelers.
23 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“they are all good”
 of 5 bubbles michael1958186411, 3 days ago | Read review
“When you rent a car book also the parking. Parking will be otherwise a problem.”
 of 5 bubbles janw969, Nov 29, 2016 | Read review
“A higher up room with views is an advantage”
 of 5 bubbles dianneandchrisw, Nov 22, 2016 | Read review
“I believe we were on the 2nd floor & it was very quiet!”
 of 5 bubbles SheilaV760, Nov 9, 2016 | Read review
“Our room on the 4th floor away from the main road was very quiet.”
 of 5 bubbles 259rajan, Nov 4, 2016 | Read review
5 of 5
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