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Palace Catania | UNA Esperienze

Traveler (817)
360
Panoramas (8)
Room & Suite (280)
Certificate of Excellence

About

#6 of 52 hotels in Sicily
Location
Cleanliness
Service
Value
Certificate of Excellence
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness center, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar.
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Property amenities
Fitness Center with Gym / Workout Room
Restaurant
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business

Location

Full view
100Great for walkers
Grade: 100 out of 100
211Restaurantswithin 0.3 miles
42Attractionswithin 0.3 miles
2,030Reviews
40Q+A
100Room tips
Traveler rating
  • 1,137
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  • 130
  • 24
  • 18
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Popular mentions
This hotel would easily get a four rating from me if the food, for the tour a mere 25 people, was of half the quality of the roof top restaurant. Overcooked and only one choice. Compare this to the santaphio hotel in Naxos which shows how to do it. Good hotel otherwise and good staff. Very clean and a great roof top bar with great views . Great location plenty of eateries within a very short walk. Supermarkets et al very close.
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 4 days ago
Dear Sir / Madame, thank you for taking a little bit of your time to write your feedback on TripAdvisor that helps us to monitor the quality our services and get closer and closer to our guests' expectations. We have noticed that your general comment is positive mainly enjoying hotel city centre location and its neighbourhood area, appreciating pour team and cleaning service, our roof top bar and restaurant. At the same time, you pointed out that element that was not to your liking concerning your group chosen menu dinner, which we are very sorry to read definitely influenced your rating. We have already shared you feedback wand we have at heart to ensure that as you experienced in our Etnea Roof Restaurant, our guests can eat delicious courses even during their group meals and we hope that you too during your next stay will enjoy more and more our cuisine as per your own preference and personal taste. Kindest regards, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze
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+1
I stayed here for 2 nights & booked an executive room in order to eligible to eat breakfast at the rooftop terrace. My room (#207) was very big & spacious but unlike the impressive photos in Booking.com it was disappointing in terms of old facilities. The bed was very uncomfortable, the air conditioning was not working properly & though i complained twice, it didn’t help. That was big issue for me as it was hot. The bathroom had unpleasant odor and maybe because it looks old, the shower seemed like unclean. My first breakfast was on the rooftop terrace- a lacarte, and it was very disappointing for someone like me that used to eat full breakfast every day. There was not much served to my table and i was hungry. The other day i went to eat breakfast at the regular dining room which had a sufficient selection & was much much better- no view like the terrace but i could eat full breakfast. An evening before i left, i was told by the reception that i can stay 1 extra hour after checkout but on the day of departure, i got a call from the reception that i have to clear the room. When I explained the above, the gentleman told me that it was not updated in the computer. I had a feeling that the staff was nice & attentive but in fact they were all just smiling but didnt take care of my requests regarding the air condition and the late check out. Very disappointing to waste 220 euro for one night and not getting money value. It’s my second time experience with UNA hotels in italy and now I know i will not reserve it anymore
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 4 days ago
Dear Madame, thank you for your comments on this website. Your observations and opinions are appreciated as they enable us to assess the standard of our facilities and services and monitor, if we are meeting guests needs and expectations. Feedback is always important as it is a vital way of reviewing the level of service and facilities, we provide our guests so as to make improvements. We are so sorry to read your opinions, first for the Etnea Roof breakfast a special a la carte service which gives our guests the possibility to taste additionally traditional sweet and savoury delights, prepared at the moment by our chef the cuisine, from a rich menu a la carte. The continental buffet breakfast instead is made up of a buffet of fresh sweets and salty products already ready for our guests, so that, there is the time of preparation which we think probably was the only reason which leads you to think that the other breakfast on the roof top was not enough rich as it definitely is and even more as you can choose to eat once, twice, as per your preference, those typical delicacies prepared expressively for you. We are also so sorry for the misunderstanding occurred for the a/c, as our technician checked for you just realising that without putting and leaving the key in or opening the window, the system stops working. As confirmed by our fom and front desk colleague at check-out putting the temperature so low as per your request, it would not help the a/c running properly. Of course, we have already shared your comments to avoid such a perception or any kind of misunderstanding, because your well-being and satisfaction are our priority. We really apologize and believe us that it does not reflect the high level of service we are usually well-known for, as you can see here or in other on line channels feedbacks. We remain directly at your disposal for a personal talking and we will be very grateful if you can give us another chance to change your mind; we will be very glad to assist You! With kind regards, Rita Monfrini Guest Relation Palace Catania| UNA Esperienze
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Stayed for 3 nights as part of Titan Tours trip Centrally situated hotel and ideal for exploring Catania with good view of Mt Etna Nice room - very clean with good facilities Excellent breakfast but not so excellent evening meal with tinned vegetables and unappetising meat/fish This apart we enjoyed our stay in this hotel
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 1 week ago
Dear Madame, we would like to thank you for taking a little of your time to write your feedback on TripAdvisor, which helps us to monitor the quality our services and get closer and closer to our guests' expectations. We are happy to read that you too enjoyed your stay at the Palace Catania | UNA Esperienze during your group travel in Sicily. Our hotel unbeatable city centre location lets our guests to discover the most important and beautiful city attractions. At the same time, we are pleased to know you pointed out that element that was not to your liking concerning your group chosen meal. We have already shared this feeedback for prompt check and actions as our UNA restaurant cuisine is usually well appreciated for the fresh and tasty food. We hope that you too during your next stay will try, as per your own preference and personal taste, our cuisine and why not also in our the Etnea Roof Restaurant and appreciate it more and more. Warmest regards, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze
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Stayed here for 3 nights on our " Jewel of the Mediterranean " tour by Titan Travel from the UK. A quite convenient location and a well appointed hotel : clean, comfortable and welcoming. Excelllent buffet breakfast. Nice view of Mt. Etna from roof terrace, particularly early in the morning when much less cloud on the volcanoe and in the evening at sunset. Had a few drinks at the roof bar but did not dine there as it was somewhat pricy.
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 1 week ago
Dear Mr. Alan B, thank you very much for sharing your travel tour experience with us and the other travellers on TripAdvisor. It is such a pleasure for us to know that you enjoyed it while staying at the Palace Catania | UNA Esperienze. Our guests can, like you, experience a stay where they can easily discover the beauties of the "pearl of the Mediterranean" another name of Sicily, a jewel, agreeing with you, with its enchanting colours, historical and mythological sites and its delicious food and wine. All of them can be enjoyed in our elegant city centre hotel, where the baroque shapes coexist with modern details to create comfortable and exclusive ambiances. And our panoramic Etnea Roof is then, the best venue to enjoy both stunning views of the Sicilian territory facing the majestic Etna volcano especially during sunset with pinkie-orange shaded sky and excellent delicacies and drinks, a great combination to provide you a refined and quality experience. It will be an honour to welcome you here back and, in the meantime, we also invite you to visit the other hotels of our group all over the beautiful Italy. With kind regards, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze
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This is a great hotel in the centre of town with largish rooms, staff friendly and the hotel is really good with a good breakfast. Walk out of your hotel and you are right in the middle of town.We enjoyed our stay and would definitely recommend
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Response from UNAHotelPalace, Guest Relations Manager at Palace Catania | UNA Esperienze
Responded 2 weeks ago
Dear Madame, we truly appreciate your positive feedback following you recent stay at the Palace Catania | UNA Esperienze. From our friendly staff to our comfortable guest rooms, everything here is here for You! We hope to see you again soon here back and the other Gruppo UNA's hotels as well for another great stay. With kind regards, Rita Monfrini Guest Relation Palace Catania | UNA Esperienze
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PRICE RANGE
$137 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
una hotel catania
LOCATION
ItalySicilyProvince of CataniaCatania
NUMBER OF ROOMS
94
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