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Mercure Catania Excelsior

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#15 of 51 Hotels in Catania
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727 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Wrexham, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Booked a "superior room with balcony". Notice on balcony door advising us not to go outside because of mosquitoes.OK they were only advising but why advertise and charge extra for a room with balcony if it cannot be used?. Website photo clearly shows table and chairs on balcony but nothing there. The exterior paintwork on the balcony was all flaking... More 

Helpful?
Thank cynthiahowlett55
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

Dallas Texas, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Staying here for first time against people's warnings. Place is dirty and my room smells of mold very badly. Asked to change rooms and they said they was full. House keeping came and sprayed fabreez in toilet and then left.

Helpful?
Thank ScotP-Tx
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

Travelers are raving about these Catania hotels

Flushing, new york
Level Contributor
129 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with a group of 32 people on tour from June 20 to June 23. The staff is very helpful and responsive. Hotel has an excellent location. Two Blocks away is Via Umberto, make a right and walk four blocks to Via Stata Filomena where you will find 4 nice restaurants. There is a Bank sponsored ATM to... More 

Helpful?
1 Thank Chickyny
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, Thank you for taking the time to post such a lovely review. We are glad to read that you enjoyed your stay, the service provided to you by our team. We truly look forward to welcoming you back upon your next visit to Catania. Best regards More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nothing special, but it's ok. Hotel located in the center of the city. All sighsseengs can be found in 10-15 minutes from the hotel. Breakfast is good, variaty of dishes makes us satisfied. Rooms need slight refurbishment, but other - quite good.

Helpful?
Thank Pavel K
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Egregio sig Pavel, la ringraziamo per il tempo utilizzato a scrivere i suoi commenti sul soggiorno a Catania e presso... More 

Glasgow, United Kingdom
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a few nights, and it is a lovely hotel, very quiet and peaceful, the rooms are spacious and kept clean. The breakfast was lovely a selection of everything you could want, you could also eat outside, which was lovely. The location is very central, lots roundabout the hotel to keep you busy.

Helpful?
Thank Sparkles55
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Vilassar de Mar, Spain
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This is our 3rd time to Catania Excelsior. The staff is super friendly, expecially Gianluca from the reception. The hotel is clean and offers spacious bedrooms. Breakfast is great and can be enjoyed outside in a small terrace. A must: an evening drink at the lounge bar. It's definately worth it!

Helpful?
Thank Cristian L
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mr Christian, we hade received your comment, thank for the time you used to write this review. We are happy to have satisfied your expectations. I hope to meet you for the fourth time in Mercure Catania Excelsior. Best regards Giovanni Sapienza More 

Sydney, Australia
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for 3 nights on the Jolly Sicily tour. Rooms are a nice size with a bath only with shower head. Water is hot, linen is clean, staff are very friendly and happy to help. We had a verandah which was handy for drying our hand washing. All meals were great. Not a complaint at all.

Helpful?
Thank Sandra T
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Madame, , we received your comment and we thank you . We are happy to have met her expectations . Customer satisfaction is the best reward for our staff . Yours very truly Giovanni Sapienza More 

Danehill
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a really nice hotel full of faded grandeur. If you look closely you will see the wallpaper is peeling and paintwork is cracking but it all adds to the charm. Lovely big spacious rooms and bathrooms. our view was over the plant room and kitchen which was not good but others are much better. Location was not exactly... More 

Helpful?
Thank Amanda H
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Madame, thank you for your comment regarding you stay in Mercure Catania Excelsior. We are happy to have satisfied your expectations. Sorry for the hardships during the breakfast, we are going to solve it. Awaiting for a new visit and stay from you, I remain at your disposal Kind regards Giovanni Sapienza More 

jakarta
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Enjoyed this hotel which is located on a main square in the new city...a bit of a walk to the main shoppinh area and a couple of kilometres to the historic area. If it weren't for the location I would definitely recommend it. There are some good restaurants close by and the airport bus stops outside. Check in was a... More 

Helpful?
Thank ianf22
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 

Additional Information about Mercure Catania Excelsior

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Price Range: $87 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily
Hotel Style:
#3 Green Hotel in Catania
#11 Luxury Hotel in Catania
#14 Business Hotel in Catania
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