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Mercure Catania Excelsior

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#16 of 49 Hotels in Catania
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793 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Wilmslow, United Kingdom
1 review
Reviewed 5 days ago NEW

When we arrived our initial impression was fine. The foyer, reception area and the rest of the ground floor looked ok. However that is where it ended. Our room was filthy. The carpet filthy and so warn that the ropes were visible, net curtaims had holes in them. The switches were so dirty and sticky that I had to clean... More 

Review collected in partnership with Alpharooms

Helpful?
Thank maryO3069GF
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mary, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t... More 

Travelers are raving about these Catania hotels

Sao Paulo, SP
Level Contributor
208 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 weeks ago

Very nice and confortable hotel, centrally located in the center of Catania. Great food and wines...very pleasant ambience. Staff very professional and ready to attend ones demand. Great shopping area within walking distance

Helpful?
Thank Afonso B
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Egregio Sig. alfonso, desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Catania Excelsior. E’ con... More 

Hong Kong
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 19, 2016

Stayed with my wife and kids for one night in the Mercure Excelsior in Catania. The location of the hotel is great, right in the middle of the city, with most of the sights at walking distance. We arrived late at night so it was great we could park our car under the hotel free of charge. The rooms were... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Arcee72
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. we thank you for having chosen our hotel for your recent stay in Catania. We are very happy... More 

Delray Beach, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 4, 2016

Stayed here as part of a tour package. The Room was large and comfortable. The staff was friendly and helpful. Bathroom, A/C, and internet all worked fine. The included breakfast had ample selections to choose from. Location is good - central to sites and attractions. The hotel is a little run down, but if you are just looking for a... More 

Helpful?
1 Thank Rob P
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Birmingham, United Kingdom
Level Contributor
86 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 2, 2016

One looks out over the magnificent Mount Etna, one is close to the bars and bustle of the city, one sees the lovely market in the square, and one sees the potential. But this hotel is disappointing. Other than 1 or 2 members of staff, there is little concept of service - indifference, disinterest, arrogance is more likely. The best... More 

Helpful?
Thank Duncan C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2016 via mobile

Once grand now old and tired. Meets the bare necessities. Run down like most of Catania seems to be. Group check in was efficient and fast. This hotel is caters to coach tours and military personnel. Nice lobby and bar area. We stayed there as part of a Jolly Tour of Sicily which was great, in part thanks to Franco... More 

Helpful?
Thank Norm B
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mrs Norma, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen together to your coach group our hotel for your recent stay in Catania. We are... More 

Villefranche-sur-Mer, France
Level Contributor
118 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 25, 2016 via mobile

Good location as its walking distance to most tourist attractions. It's an old building with character and big rooms. The king size bed was 2 singles pushed together and therefore was not comfortable. The breakfast was unbearable....... Feeding time at the zoo...... There were 2 tour buses of people lined up and they all hoarded the breakfast like they hadn't... More 

Helpful?
Thank Lisa_Renee_Compain
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mrs Compain we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2016

For a 4 star hotel this was very disappointing. It was a very noisy area with sirens, horns and car alarms going all through the night, homeless people sleeping on the doorstep who approach you for money every time you leave the hotel. A good 30 minute walk from central areas on town through noisy, dirty and smelly streets. Beach... More 

Helpful?
1 Thank Katy C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mrs Katy we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we... More 

Royal Tunbridge Wells, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 17, 2016

The hotel was in the old Italian style with an antique marble foyer and thirties style bar. It felt comfortable and our room was a good size and furnished well. We had a balcony overlooking the square -- which was a bit noisy (but it is in the middle of the city) and from which you could see Mount Etna.... More 

Helpful?
Thank Susanna C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 

Additional Information about Mercure Catania Excelsior

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Price Range: $73 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily
Hotel Style:
#3 Green Hotel in Catania
#12 Luxury Hotel in Catania
#14 Business Hotel in Catania
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Catania Excelsior staff and other travelers.
6 questions
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Mosta, null, Malta

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Questions? Get answers from Mercure Catania Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites have great views”
 of 5 bubbles 760duncanc, Oct 2, 2016 | Read review
“Try to get a room with a balcony and Etna view.”
 of 5 bubbles SusannaC760, Sep 17, 2016 | Read review
“Rooms with view of Etna on front of hotel. Roads are cleaned for approx 1 hour every morning at 4.30am.”
 of 5 bubbles cynthiahowlett55, Aug 15, 2016 | Read review
“rooms on the corner”
 of 5 bubbles 540kristijant, Jul 27, 2016 | Read review
“avoid the rooms over the lightweight as they are noisy with plant”
 of 5 bubbles 79amandah, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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