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Mercure Catania Excelsior

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#16 of 50 Hotels in Catania
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Mercure Catania Excelsior
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828 Reviews from our TripAdvisor Community

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Showing 195: English reviews
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Reviewed yesterday NEWvia mobile

We've spent one week at this hotel with my husband and our kid. We didn't like it at all, the service at the reception and the restaurant was cold and indifferent. The room was quite big but the wallpaper and the carpet were in a very poor condition ; we had an awful view on the inner yard with some...

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Helpful?
Thank Olga D
Reviewed 2 weeks ago

Stayed at this hotel recently for approx 10 days. We had stayed here 7 years ago prior to its Mercure branding. The staff at breakfast were absolutely fantastic, such lovely, warm people with a genuine interest in customer satisfaction. Mary, Dominica, Giusy, Gianfranco and Carmello were so lovely and brightened each morning with their smiles, attentiveness and chats. We opted...

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Helpful?
Thank EmL26
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mrs Emil we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are...

london
Reviewed 3 weeks ago via mobile

This hotel is 20 minutes walk away from the historical center. and It is run in a smooth way. Although the hotel building is in need of some update it is in good condition. Rooms are average size. Sleeping quality is good. Breakfast is also better than many other Italian hotels I have been. Room cleaning, is up to the...

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Helpful?
Thank erolys
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

Zagreb, Croatia
Reviewed January 8, 2017

Hotel is located in a big square overlooking a parking lot, but facing a beautiful view of Etna, so if your room is on the right side of the building you can wake up in the morning and check the amount of smoke rising from the top. Breakfast is great, especially for italian hotel with a vast choice of food....

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Helpful?
Thank mihovil63
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Gentile Ospite Abbiamo ricevuto i suoi commenti e La ringraziamo molto innanzitutto per avere dedicato parte del suo prezioso tempo...

Krakow, Poland
Reviewed November 29, 2016

Review collected in partnership with Accorhotels.com
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Thank Robert6412
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Wilmslow, United Kingdom
Reviewed November 29, 2016

When we arrived our initial impression was fine. The foyer, reception area and the rest of the ground floor looked ok. However that is where it ended. Our room was filthy. The carpet filthy and so warn that the ropes were visible, net curtaims had holes in them. The switches were so dirty and sticky that I had to clean...

Review collected in partnership with Alpharooms
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Thank maryO3069GF
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mary, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t...

Sao Paulo, SP
Reviewed November 5, 2016

Very nice and confortable hotel, centrally located in the center of Catania. Great food and wines...very pleasant ambience. Staff very professional and ready to attend ones demand. Great shopping area within walking distance

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Thank Afonso B
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Egregio Sig. alfonso, desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Catania Excelsior. E’ con...

Hong Kong
Reviewed October 19, 2016

Stayed with my wife and kids for one night in the Mercure Excelsior in Catania. The location of the hotel is great, right in the middle of the city, with most of the sights at walking distance. We arrived late at night so it was great we could park our car under the hotel free of charge. The rooms were...

Review collected in partnership with Accorhotels.com
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Thank Arcee72
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. we thank you for having chosen our hotel for your recent stay in Catania. We are very happy...

Delray Beach, Florida
Reviewed October 4, 2016

Stayed here as part of a tour package. The Room was large and comfortable. The staff was friendly and helpful. Bathroom, A/C, and internet all worked fine. The included breakfast had ample selections to choose from. Location is good - central to sites and attractions. The hotel is a little run down, but if you are just looking for a...

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1Thank Rob P
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

Birmingham, United Kingdom
Reviewed October 2, 2016

One looks out over the magnificent Mount Etna, one is close to the bars and bustle of the city, one sees the lovely market in the square, and one sees the potential. But this hotel is disappointing. Other than 1 or 2 members of staff, there is little concept of service - indifference, disinterest, arrogance is more likely. The best...

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Helpful?
Thank Duncan C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 

Additional Information about Mercure Catania Excelsior

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Price Range: $79 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily
Hotel Style:
#3 Green Hotel in Catania
#12 Luxury Hotel in Catania
#14 Business Hotel in Catania
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Catania Excelsior staff and other travelers.
8 questions
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Norwich, United Kingdom
26 days ago
Mosta, null, Malta

See all questions (8)

Questions? Get answers from Mercure Catania Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites have great views”
 of 5 bubbles 760duncanc, Oct 2, 2016 | Read review
“Try to get a room with a balcony and Etna view.”
 of 5 bubbles SusannaC760, Sep 17, 2016 | Read review
“Rooms with view of Etna on front of hotel. Roads are cleaned for approx 1 hour every morning at 4.30am.”
 of 5 bubbles cynthiahowlett55, Aug 15, 2016 | Read review
“rooms on the corner”
 of 5 bubbles 540kristijant, Jul 27, 2016 | Read review
“avoid the rooms over the lightweight as they are noisy with plant”
 of 5 bubbles 79amandah, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question