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Mercure Catania Excelsior

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Traveler (395)
Room & Suite (417)
Dining (112)
Overview
  • Excellent18%
  • Very good44%
  • Average26%
  • Poor8%
  • Terrible4%
Travelers talk about
“nice hotel”(14 reviews)
“wall paper”(3 reviews)
“central location”(10 reviews)
AMENITIES
Free Internet
Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,060)
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233 results
Traveler rating
35
90
65
24
19
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Time of year
LanguageEnglish
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35
90
65
24
19
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All reviewsnice hotelwall papercentral locationairport busbuffet breakfastitalian hotelsmt etnarooms are spaciouscentre of townstayed nightstaormina
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1 - 5 of 233 reviews
Reviewed 1 week ago via mobile

We only stayed here for one night, and let me just say I am so grateful that we didn’t stay any longer. The front of desk staff are extremely rude and unwelcoming. The rooms are run down. We were kept waiting for half an hour...More

1  Thank kavitamagecha
Reviewed 2 weeks ago

Stayed here for 4 nights. The staff were rude. Ate in the restaurant and had to send my pasta back! It was uncooked! (I know what al dente means - it was uncooked) and I was in Italy! So disappointing. The location of the hotel...More

Thank Helen G
Response from FCaselli, General Manager at Mercure Catania ExcelsiorResponded 1 week ago

Good morning Helen G Thank you for your time spent to write review, we will treasure as reported to improve everything. I apologize for problem had in our restaurant and with our staff in general. I don't know what you expect about location because we...More

Reviewed 2 weeks ago via mobile

A once grand hotel desperately in need of some tlc . Staff seem to be merely going through the motions and I can understand why . Our room was classic 1980’s once fantastic but now very tired .. a bit like the staff. The carpet...More

Thank dummypete2018
Response from FCaselli, General Manager at Mercure Catania ExcelsiorResponded 2 weeks ago

Good morning Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli General Manager Mercure Excelsior Catania

Reviewed July 16, 2018 via mobile

Actually Mercure as part of the Accor Group should be guaranteeing stable service and quality as a **** Star Hotel. This one definately not! The reception desk is inxompetently and poorly manned. Staff does not even know anything about the free wlan connection. Written information...More

Thank Sabine T
Response from FCaselli, General Manager at Mercure Catania ExcelsiorResponded 4 weeks ago

Good Morning Sabine T we work hard every day to garantee 4 stars standard. We have any technical issue because the hotel work hard but we try always to help our guest at our best. Hotel resturant is every day in corner bar, we use...More

Reviewed June 27, 2018

This hotel was probably once very classy...it's rooms are spacious, it's lobby and bar area elegant but it is now tired looking and in need of an upgrade. The rooms although large are scruffy & outdated, as are the ensuite bathrooms. The area around the...More

Thank TopsMA
Response from FCaselli, General Manager at Mercure Catania ExcelsiorResponded July 9, 2018

Good morning TopsMA Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli General Manager Mercure Excelsior Catania

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Free Internet
Spa
Hotel Amenities
Room Service
Wheelchair access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
$84 - $220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Catania
#8 Classic Hotel in Catania
#9 Mid-range Hotel in Catania
#10 Quiet Hotel in Catania
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$84 - $220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Catania
#8 Classic Hotel in Catania
#9 Mid-range Hotel in Catania
#10 Quiet Hotel in Catania
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveler (395)
Room & Suite (417)
Dining (112)
Amenities (47)
Business Center & Event Rooms (20)
Family and Play Areas (10)
Questions & Answers
Ask a question
Domenic S
February 17, 2017|
AnswerShow all 3 answers
Response from gsapienza | Property representative |
Dear Guest, we have private parking in hotel. It will cost € 12,00 par night and needs to be reserved. Kind regards Giovanni Sapienza
0
Votes
Google Translation
AndyJoTomSam
January 30, 2017|
AnswerShow all 2 answers
Response from EmL26 | Reviewed this property |
Hi, Just stayed here and have on a number of occasions. Parking on the street is near impossible and if you do, dont expect to come back and find your car without a dent or scratch. The parking square out the front of the... More
0
Votes
Room Tips
"Best views and quiet room on the 6th level"
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"Don't stay in a room that overlooks the back street and has a balcony as very noisy"
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"Don't bother with the grand suite, it isn't grand."
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"Traffic noise can be heard in the rooms facing the square and the main street"
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