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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
- Contactless check-in
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Updated 04/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Olbia
Updated 04/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 45 in Olbia
Location
3.5
Cleanliness
4.4
Service
4.2
Value
4.1
Travelers' Choice
GreenLeaders Gold level
The Mercure Olbia is a 4-star hotel with Spa located in the heart of Olbia, just 400 meters from the historic center. The strategic location makes the hotel an ideal starting point from which to discover the Costa Smeralda. With more than 2.000 square meters of Spa & Fitness the Mercure is a refreshing oasis of relaxation, where you can take refuge all year. The modern design and the warm hospitality of the Sardinian earth come together at Mercure Olbia, offering its guests inviting and well-appointed rooms, attentive and discreet services, a wide range of activities dedicated to fitness and relaxation, and large rooms dedicated to the celebration of special moments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa locker rooms
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Fitness classes
Personal trainer
Sauna
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Neck massage
Pedicure
Solarium
Waxing services
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Telephone
Wardrobe / closet
Private bathrooms
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Italian
Hotel links
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
191Restaurantswithin 0.75 miles
30Attractionswithin 0.75 miles
Contact
Via Puglie, 07026, Olbia, Sardinia Italy
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
834Reviews17Q+A27Room tips
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+1
Just coming to the end of a break with friends and cannot speak highly enough of this hotel. It’s immaculately clean and the rooms are serviced every day. The rooms are big and the beds are enormous. The shower is great and toiletries are provided. Every member of staff we have met have been really friendly, polite, helpful and very efficient. The rooms don’t have kettles in them and you have to pay for water but that’s not the end of the world. We were bed and breakfast and the breakfast is lovely. Continental but also scrambled and boiled eggs, bacon and toast and i’m advised that the coffee is delicious. The hotel is situated about a 10/15 minute away from the town which is a beautiful street with loads of bars and restaurants and we would recommend you wander down the small back streets and try those restaurants out. We would especially recommend Anticas Licanzias.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: The transfer time from the airport is about 10 minutes. You can get the train (5 minute walk) to...
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Helpful
Response from Mercure Olbia Guest Relations, General Manager at Mercure Olbia
Responded 1 week ago
Dear Guest, Thank you so much for your positive review. Your words are really kind and beautiful to read. It was a real pleasure to have you as a guest at Mercure Olbia and we are looking forward to welcome you again soon. Kind Regards. Guest Relations Deparment Giorgia Melis
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Staff is very friendly and extremely helpfull. Rooms are big and clean. Nice big bed, good desk. Only bathroom is small and the shower a bit outdated. With a hairdryer that s very old. Breakfast was very limited. A lot if sweet, not that much salty food. All basics are there, but that s it. Also coffee out of paper cups in the morning is not so nice. We didn t visit the wellness. Location is good, close to the center and bus stops. The area is very safe.( not sure what some people mean with rough.. it s mediterranean) we walked after dark, and never felt unsafe. Because of the vicinity if the trainstation, better take a room on the other side, ours was very quiet. The staff makes your stay great.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Take room on the other side of the train station
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Helpful
Response from Mercure Olbia Guest Relations, General Manager at Mercure Olbia
Responded 1 week ago
Dear Guest, thank you for you positive review about the hotel, the staff and the location. We are happy you felt safe and relaxed during your holiday. We will make good use of your comments to emprove our service. Kind Regards, Guest Relations Department Giorgia Melis
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We arrived here on Saturday for 3 nights. We took a taxi here which took 10 minutes and cost €20. You can get the local bus number 1 or 10 for a few euros. The staff here are lovely Claudia was really helpful and recommended nice places to eat and drink with a local map. We hired a car for €49 for the day and went to some fantastic beaches, which are deserted to cold to sun bath though at the moment. The outdoor pool is seasonal so does not open till June. The gym is free but the indoor pool and spa is €20 per day for 1.5 hours and you need to book currently. Fav beer has been Ichunsa ar €3.50/4 and Aperol Spritz around €6/7 main course meals around €15. Pizza around €10 I’ve loved it here 3 days has been enough to see most things. Would definitely recommend as a base to sightsee.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Outdoor Pool opens in June
Indoor pool €20
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Helpful
Response from Mercure Olbia Guest Relations, Direttore generale at Mercure Olbia
Responded 4 weeks ago
Dear Guest, Thank you to share your wonderful experience at Mercure Olbia and our island. Our staff is really special and Claudia, our Booking Manager, is always really kind, friendly and helpful. We are so glad you recommend our hotel as a base to sightsee the most important places in North Sardinia. Kind Regards. Giorgia Melis Guest Relations Department
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Hotel in great location, no tea/coffee facilities in room, boss at breakfast scary, asked to borrow someone’s salt and he stomped off and got them another one, today tried to open milk, he took it off me as if I was doing something wrong, he is scary not what you want when you are trying to relax, we booked hotel as they had outside pool with loungers but area shut and really rough not what we paid for. Very disappointed with hotel, toilet paper cheapest of,cheap, no comfort at all, could have gone to a cheap b@b and got better
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Date of stay: April 2022
Service
Room Tip: On first floor, lots of door slammers nearby
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Helpful
Response from Mercure Olbia Guest Relations, Direttore generale at Mercure Olbia
Responded 4 weeks ago
Dear Guest, we are sorry that your experience was negative. Our staff in the Breakfast Room is obliged to control every anti-Covid-19 policies are followed to ensure safety for all the guests, moreover when guests are informed about it several times. The plexiglass barriers on the breakfast buffet tables invite our guests not to touch food and drinks, which will be served carefully by our staff. Regarding the outside pool, how you can read in our website, in the "Hotel Info" section, it will be open in June, when Summer usually starts, and it will be fully furnished to enjoy the sun and to relax all day long. Kind Regards, Giorgia Melis Guest Relations Department
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I always like to start with the positives. The staff are fantastic, so friendly and helpful. Claudia on reception was excellent her English was spot on and she always greeted us with a friendly smile. Nothing was to much trouble for her. The rooms are clean and had all we needed but very much like a premier inn. The breakfast had good variety and tasted great. The negatives. Unfortunately we asked for a room with a nice view and that consisted of the railway track and near by construction site. We stayed tues-sat and up until Thursday the trains were no problem but come Thursday evening they were more frequent with Friday being the worse. It’s not really the trains it’s the stupidly loud train announcements that went from 7am to 11pm. Who needs an alarm any way. The pool was empty with no seating and certainly didn’t look like any thing in the photos The spa was freezing with only the pool and the sauna working. You were allocated one towel and the rest locked away so when you used it to get in and out of the pool it was soaking so you had no dry towel for when you got out. The desk is quite a distance from the spa with no staff coming back and forth to ask for a new one. The relaxation room was sparse and cold with all the noise of the pool to distract you. It’s really not worth the €20 to go in. The restaurant is very limited so we didn’t try it. The hotel is near the main centre of Olbia but the area around it is very rough looking and we felt a bit uneasy in the evenings. There is a lot of abandoned buildings and we sure stood out. There is very little to do in Olbia and taxis cost a fortune.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Book else where and more near the capital.
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Helpful
Response from Mercure Olbia Guest Relations, General Manager at Mercure Olbia
Responded 1 week ago
Dear Guest, All the staff carries out their work with passion and is dedicated every day to make pleasant the stay of the guests and does everything to meet their needs.. I think that we are in agreement with your introduction on the positive aspects, for which we thank you very much. You writes that the restaurant is limited but you didn't tried it. You writes that in the SPA only two things work but when you stayed with us Finnish sauna, cold tub, foot bath, emotional shower, heated pool with waterfall and various whirlpools and the Kneipp path were available. The elements "not in use", steam baths and biosauna, were inhibited by the anticovid regulation still in force. The kit that is delivered at the entrance is composed for everyone by towel or bathrobe and slippers. It is not expected that each bath in the pool is given a new towel, so doing the 20 euros (a really low cost for a SPA path like ours ) would not even cover the costs of laundry. The use of the outdoor pool as well specified in the information of the website is guaranteed from June. In April the weather is very unstable and weather conditions permitting, we usually open it a month in advance. Since it refers to the photos of the site, it should necessarily have read this information too. We are sorry for his discontent because the train station is close to the hotel or because in the area around, being the historic center, there are some houses not too modern and some closed houses. We gladly accept all the assessments for what we do but frankly we can not intervene on what does not concern the structure or our services. In a territory like ours there is a lot to see but it is necessary to move and we always recommend a means of transport. If you think taxis are expensive, you could follow the advice of the conciergerie and opt for a rental car or buses that take you anywhere or the same train that even arrives in two of the most beautiful beaches of northern Sardinia.... Too bad, because you certainly missed many wonderful things to see in the surroundings and in our fantastic land. With the hope of having you again among our welcome guests, we send a cordial greeting Guest Relations Deparment Giorgia Melis
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We spent a couple of days at Mercure Olbia. The neighbourhood didn't look attractive, but it wasn't bad anyway. The hotel seems close to the local attractions (walking distance), but we used a car (on-site parking was available). We liked the restaurant at the pool, but we usually dined out at restaurants on Corso Umberto I street. Olbia was our base for exploring beaches of Pittulongu, Porto Cervo, Palau.
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Date of stay: July 2021
Value
Service
Sleep Quality
Helpful
Response from Mercure Olbia Guest Relations, Direttore generale at Mercure Olbia
Responded 4 weeks ago
Dear Guest, thank you to share your experience with us. We are happy you enjoyed to stay at Mercure Olbia. We hope to welcome you again very soon. Kind Regards, Giorgia Melis Guest Relations Department
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We have been at many Mercure hotels in several countries. As always we were very comfortable. It is very nice to have two pillows per person. Although usually there is a kettle in the room, we did not have it this time.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
There was no taxi at the Olbia airport when we arrived late night. Hotel has no transfer service but tried to help by calling for a taxi (none were available though). We were lucky enough to catch a group taxi ride after one hour. Fixed rate from airport to Olbia is 25 Euro for a 6-8 minute ride. Hotel is in a small alley, outside the center of Olbia (8 minute walk, to more restaurants, shops etc). Hotel is clean but some items are worn (e.g. the carpets). Room was decent, except for the view of the dried up river/road. Beds were comfortable. Bathroom was fine but the hair dryer was extremely weak. It was super hot but the airco worked well. TV is very small. Fridge and safe were fine. The wifi was mostly terrible, hardly worked. Breakfast was good but (maybe due to Covid) a bit limited. The pasta at lunch and the drinks at the bar were all good. We liked the pool area although it could use some more shade/umbrellas. We did not use the spa, as it had limited opening times and costs 18 Euro per person per visit (!). This should be included in the (high) hotel price. Hotel arranged for our taxi to our next hotel but it took 50 minutes to get there on a Monday afternoon; not sure why but the excuse was that the roads were very busy.…
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Date of stay: August 2021
Value
Rooms
Service
1 Helpful vote
Helpful
We stayed for a week in the Mercure Hotel Olbia for trials with Olbia Calcio with 5 students. we had an excellent reception, the team made our life easier, they organized our transfers to the airport, planned our meals outside the hotel hours so that everything worked according to our schedule. Always smiling, the staff was very attentive to our requests. The meals were very good and met the needs of top football players. The rooms were spacious and pleasant. In summary, we highly recommend this establishment, close to all amenities and impeccable services.
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Date of stay: June 2021Trip type: Traveled
Location
Service
Sleep Quality
Helpful
Response from ALESSANDRO ARBAU, Guest Services / Front Office at Mercure Olbia
Responded Jun 8, 2021
Dear Arthur, We very much appreciate your comments regarding your stay at Mercure Olbia. It was our pleasure to organize everything for you and we are really happy you love our rooms and services. Your feedback is so important for us and we thank you to share your experience. We hope to welcome you again soon in our hotel. Kind Regards,
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The good things first: the hotel is clean and modern. We had not reserved a room and tried to make a spontaneous booking at the reception. So we two (male) friends asked if there was still a free room. The lady then asked three times if we really only needed one room. Only when I said that we prefer separate beds, she was satisfied. Hello, 21st century! The hotel has its own spa area - is advertised online as well. But in fact, the entrance fee is 18€ per person. Not cheap but okay, if what is promised online is kept: One pool, two saunas, two steam baths. Because of Corona, however, there is an admission restriction and the stay is limited to two hours. So far so good. The Corona savings package has probably also included other things. The temperature in the whole spa is cool, the pool is not really heated and the steam baths are out of order. So to avoid catching a cold, people are queuing up at the two saunas, which Corona requires can only be used by two people at a time. Pure relaxation! The day before we were told that because of Corona, we will not have a breakfast buffet, but instead, we should fill out a note telling them what we would like to eat. Sounds reasonable and good. Bread and confit are already waiting at the table in the morning - at first sight promising. On the second, the Pape plates and plastic dishes catch the eye. One tries here probably to compensate for the CO2 saving of the pool or to protect the hotel personnel from attacks by angry guests with metal cutlery. The highlight was the cold 5-minute egg served in a transparent plastic dish with plastic spoons. The lady then also assured that the egg had been freshly prepared in the morning. The hotel - almost 100€ (130€ with spa) per night is simply too expensive for what it is. Especially if you have a 15-minute walk to the center of the small town of Olbia.…
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from ALESSANDRO ARBAU, Guest Services / Front Office at Mercure Olbia
Responded Jan 24, 2021
Dear Tim, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that will give us the opportunity to better serve in the near future. Sincerely
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PRICE RANGE
$108 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure olbia hermaea hotel olbia
LOCATION
ItalySardiniaProvince of Olbia-TempioOlbia
NUMBER OF ROOMS
116
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Claim Your Listing Frequently Asked Questions about Mercure Olbia
Which popular attractions are close to Mercure Olbia?
Nearby attractions include Museum Civitatense Basilica di San Simplicio (0.3 miles), Spirits Boutique (0.5 miles), and Necropoli di San Simplicio (0.4 miles).
What are some of the property amenities at Mercure Olbia?
Some of the more popular amenities offered include free wifi, a lounge, and a spa.
Which room amenities are available at Mercure Olbia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Olbia?
Guests can enjoy a lounge, a poolside bar, and breakfast during their stay.
What are some restaurants close to Mercure Olbia?
Conveniently located restaurants include Family Pizza, Don Carlos Ristorante Argentino, and Be Free 100% Gluten Free.
Are there opportunities to exercise at Mercure Olbia?
Yes, guests have access to a sauna, fitness classes, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Mercure Olbia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Olbia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Olbia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Olbia?
The staff speaks multiple languages, including English, French, and Italian.