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We stayed here whilst on our trip around Italy. Unfortunately we thought we had booked a 4* hotel.... this is not the case.
The rooms are very basic, and are nothing like the reception area. Staff weren’t helpful really during our stay, and I’m not...More
Thank Hayley D
Response from Morandini A, Direttore generale at Novotel Venezia MestreResponded today
Dear Guest,
Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide...More
We slept really well - the beds are incredible, and the rooms are soundproof (experience has taught me that not every hotel has soundproof walls). The room was also very clean - housekeeping did a good job. The front office staff was very courteous and...More
2 Thank floating_feather
Response from Morandini A, Direttore generale at Novotel Venezia MestreResponded February 5, 2018
Dear Guest,
We very much appreciate your comments regarding your stay at the Novotel Venezia Mestre Castellana.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More
We have stayed in various hotels of Accor chain but this was by far the best in kids entertainment and lowest on breakfast choices. Very limited choice and service is all over the place in the mornings. May be they should invest in revamp of...More
Thank Nmas22
Response from Morandini A, Direttore generale at Novotel Venezia MestreResponded today
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More
Having stayed at numerous 4*hotels in Europe I was disappointed with my stay at the Novotel in Venice.
Although the locations is conveniently located near the bus stations, without a car it will be very costly to get around.
My criticisms arose due to more...More
1 Thank NS55HAH
Response from Morandini A, Direttore generale at Novotel Venezia MestreResponded 2 weeks ago
Dear Guest
Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide...More
My recent two night stay here was OK. The location is not great, there is nothing around the hotel, but it’s a quick taxi ride to Venice. The room itself is fine and sleep quality was OK too. The breakfast needs improving. The issue here...More
Thank NMPCC100
Response from Morandini A, Direttore generale at Novotel Venezia MestreResponded 2 weeks ago
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More
There is regular train service two blocks from the hotel. Be sure to check at hotel reception for correct train and times. The train takes you all the way to Venice. Same thing when returning to hotel.