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Isola di San Clemente 1, 30124 Venice Italy
Lowest prices for your stay
Hotel direct offer!10% off room rate
Booking.com
$599
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Free cancellation until 08/24/22
Expedia.com
$596
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Free cancellation until 08/25/22
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Official Site
$593
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Hotels.com$596
Travelocity$596
ZenHotels.com$658
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from San Clemente Palace Kempinski
Updated 11/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#145 of 411 hotels in Venice
Location
4.8
Cleanliness
4.8
Service
4.4
Value
4.2
Travelers' Choice
One of Italy’s most enchanting secrets, San Clemente Palace is a city resort located on its own island in the Venice lagoon, just 10 minutes from San Marco Square via the hotel’s complimentary boats. A tranquil sanctuary on the doorstep of Venice, San Clemente Palace Kempinski is one of Italy’s most enchanting secrets. The stately resort immerses guests in the drama, glamour, and heritage of Venice. The 900-year-old landmark property is comprised of a series of beautifully restored monastery buildings, as well as a 12th-century chapel, and nearly 15 acres of ancient gardens, courtyards, and terraces boasting breath-taking views of the city on the horizon. San Clemente Palace Kempinski has 29 special and 37 junior suites, and 130 luxury rooms in which Venetian decorations blend with legacy design elements, while typical high Venetian ceilings create a sense of home. San Clemente Suite is selected as the “Europe's Leading Hotel Suite” in 2018. The hotel features three bars and three special restaurants, including a signature restaurant with terraces overlooking the lagoon. Indulge in the restaurants Acquerello and Insieme, offering exceptional interpretations of iconic Italian and Venetian specialities, whereas Buddha-Bar Beach Restaurant & Pool Bar features a unique culinary experience that combines the signature dishes of the famous neo-Asian Buddha-Bar with unique local Italian and Mediterranean dishes and flavours. The unique spa experience offers a luxurious couples suite, and indulgent wet area with sauna, steam bath and showers, together with a hair salon. The hotel’s heated outdoor swimming pool is the ideal location for a refreshing break during the entire season. The hotel also features a great range of fitness facilities, a 1,500-metre jogging path through the centuries-old park, the pitch-and-putt course, and the tennis court.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Mini golf
Tennis court
Babysitting
Children's playground
Wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Patio
Walking tours
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Park View
Languages Spoken
English, French, Spanish, Italian and 1 more
Hotel links
Special Price:10% off room rate
1524Reviews48Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Peter h wrote a review Aug 12
Cork, Ireland40 contributions17 helpful votes
This hotel is an oasis from the crowds of Venice. Excellent staff, particular mention to the concierge staff who are very friendly and helpful, Alex R in particular. Pool is beautiful and relaxing and again staff there were great. The only thing that lets it down and makes it a 4 rather than a 5 is the food offering. The breakfast is served in a beautiful courtyard but the offering is only OK for a 5 star. It is a hot and cold Buffett. At a minimum I would expect an eggs/omelette station and maybe should be menu options in a 5 star. Also food for main Italian restaurant is poor. Saying that Venice is 10mins away by free transfer, so can relax by the pool for the day and then head to Venice for dinner. How bad!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Experience and Quality Manager, Guest Services / Front Office at San Clemente Palace Kempinski
Responded 5 days ago
Dear Voyage588946, We sincerely appreciate you taking a moment to write about your stay with us at San Clemente Palace Kempinski Venice. Thank you for your review and we look forward to welcoming you back again in our hotel. Our colleagues thrive to do their utmost to ensure that each and every guest has a wonderful experience. We can assure you that we will share your comments with our entire team who supported you throughout your memorable stay.​ We hope to have the pleasure of welcoming you back in the near future. ​ Best regards,​ San Clemente Palace Kempinski Venice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thomasRausHH wrote a review Mar 2022
Hamburg, Germany1 contribution3 helpful votes
Hotel's Favorite
The best place to stay in Venice if you want to avoid the masses in Venice. You are at St Marks place within 20 minutes by a perfect boatrip (complementary). Luxury hotel with perfect servcie at a reasonable price! Nice rooms, nice sleep, nice breakfast. What more can you exspect!
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Esra Tezbasaran, Marketing at San Clemente Palace Kempinski
Responded Mar 17, 2022
Dear thomasRausHH, Thank you for taking the time to review your recent stay at the San Clemente Palace Kempinski. We are delighted to read that you appreciated the service experienced and the beautiful location. Our unique island is even closer, 10 minutes to San Marco! We are all looking forward to welcoming you back for another pleasant stay! Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John m wrote a review Aug 12
Reading, United Kingdom19 contributions25 helpful votes
I stayed in this hotel for 3 nights as part of holiday which included a 7 night cruise afterwards all booked through IMAGINE CRUISE. On the first night we arrived at the hotel by water taxi with 8 other guests it was midnight and when we docked at the hotel there was no one to meet us as to help us off the boat with luggage etc and it was also very dark. One of the other guests on the boat helped the boat driver to off load luggage and then my wife left the boat and then i followed but being very dark i lost my footing and slid partly in the water but also causing severe injuries to my legs and arm . We proceeded to reception and my wife asked for the first aid kit and it consisted of about 4 small plasters and some tape absolutely inadequate but with luck there was a guest at the reception who was a doctor and had a first aid kit in is room and he went and brought to me and worked for about 2 hrs dressing my injuries. The next i asked to speak to the manager who met me and when i explained what had happened he said he had seen it on cctv and there was someone to meet us and it was well lit and when i asked to see the cctv he replied i couldn’t because it was against italian law. I have 4 independent witnesses to what happened and when i got in touch with imagin cruise who i booked the holiday with i have been astounded by them not getting in touch with the witnesses and just believe what the hotel are saying which is a pack of lies and i find there lack of support really disappointing. I paid several thousands of pounds for this holiday and imagine respone is to offer me 2 bottles of wine and then a few days later £180 pounds to pay my medical bill on the ship for the dressing of my wounds in which i refused as i took it as a insult. Lastly i would recommend anyone thinking of booking with Imagin cruise think again as if things go wrong they are no help whatsoever. mr john mcdonald
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Oliver C wrote a review Aug 8
1 contribution
The island is so calm and just beautiful, everything is groomed, refined and seems just perfect. It is the perfect place to relax and have a good time offside the bustle of Venice. You can go to San Marco by boat in just 10 minutes, but you will not want to leave the island. There are many apprentices in the staff, but this is an advantage. They are very motivated and want to do everything as perfect as the professionals. The food is excellent, breakfast buffet is so rich and high quality. There is nothing missing anywhere. And if you find something missing, tell the staff. They will get it for you. I also know Cipriani, but Kempinski San Clemente is superior in almost any category. To say it simple: Cirpiani is just an excellent hotel, San Clemete is just paradise.
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Date of stay: July 2022
Location
Service
Room Tip: Room 232 is absolutely perfect, one of the best and not too expensive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Experience and Quality Manager, Guest Services / Front Office at San Clemente Palace Kempinski
Responded 1 week ago
Dear oliver_chamaa060480, Thank you for your recent review following your visit to San Clemente Palace Kempinski Venice and your kind words. We are delighted that you had a pleasant and memorable stay with us. Our colleagues thrive to do their utmost to ensure that each and every valuable guest of ours has a wonderful experience. We can assure you that we will share your comments with our entire team. We hope that we will have the pleasure to welcome you again in the future. Best regards, San Clemente Palace Kempinski Venice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heather W wrote a review Aug 6
1 contribution
Simply amazing…the service was impeccable. reception, concierge, boat driver, servers. Noemi in reception was so accommodating and friendly. We had a late night flight and was able to do a late checkout and enjoy the pool and spa until our departure.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Experience and Quality Manager, Guest Services / Front Office at San Clemente Palace Kempinski
Responded 1 week ago
Dear Heather W, Thank you for your recent review following your visit to San Clemente Palace Kempinski Venice and your kind words. Our colleagues thrive to do their utmost to ensure that each and every valuable guest of ours has a wonderful experience. We can assure you that we will share your comments with our entire team. We hope to have the pleasure to welcome you back in the near future. Best regards, San Clemente Palace Kempinski Venice
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christophe P wrote a review Aug 5
Montreal, Canada171 contributions131 helpful votes
Never again in a hotel that is able to cancel individual reservations just for the profit of taking whatever a private event it is and let you know on short notice when all your plans are done months ago....and your money taken in advance ! Mr Applebaum is a manager which is only driven by money and not by Customer Service.... the way this hotel is managed is just a shame for accommodation business in Venice. They just canceled your reservation and leave you in s*** and they don't even answer the phone. Being five star hôtel is not all about decor, it is also about customer service and this hotel could not care less about his customers and is just interested in money. Stay away from it if you don't want to be disappointed, this is my advice as an experienced traveller. Worst experience with a hotel to date !
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager, Other at San Clemente Palace Kempinski
Responded 1 week ago
We are really not sure that You stayed in our Property !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lea F wrote a review Jul 2022
London, United Kingdom8 contributions4 helpful votes
Beware staff are actual thieves that will steal from you. Do not go there the service is terrible. Everything is overpriced and slow. stadf are rude. spa is nothing special just a plqin room no pool sauna never works. But worst of all they steal from you your designer bags or money left in the room.. first time i see this in a 5 star and a kempinsky none the less ! Definatlu not up to level ! The manager is no where to be seeen in 2 weeks !!! And staff cover for each other no one apologies for the stuff the steal ! Not even a drink theg offer they are so cheap and unprofesional they are actually rude and wont let you speak to manager who obvisouly doesnt carr about his clients. Stay away !!!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Ayse Gundogdu, Owner at San Clemente Palace Kempinski
Responded 2 weeks ago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piotr O wrote a review Jul 2022
Rzeszow, Poland4 contributions5 helpful votes
Service is one big drama. I do not recomend. Waiting for food at restaurant and for any help takes hours. To order a drink which cost alot in such a hotel take like 20 minutes. At such a hotel we thought it will be perfect. It is not even one star service . Even if u ask for manager he/she will not come . Seriously it is very sad because place is really good looking.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Relations Manager , Guest Services / Front Office at San Clemente Palace Kempinski
Responded 1 week ago
Dear Piotro172, thank you for sharing your comments with us. We are sorry to hear that you did not enjoy your stay with us. Please send us your detailed comments at ladyinred.sanclementepalace@kempinski.com in order to review them accordingly. Kind regards, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pat wrote a review Jul 2022
3 contributions2 helpful votes
Customer service is horrible. Its a disaster!!! It’s not just one random staff. It was consistently horrible throughout the whole stay. These people should not be allowed to assist guests. We had issues every single day and we witnessed other guests going through similar issues. Examples: - room was different than advertised and they didn’t care - restaurant staff would make you wait 30 min to take your order - they would forget about your order multiple times so you would have to remind them over and over again - they would not be helpful to simply assist you and rather avoid you (guest is a problem kind of attitude) - staff at the restaurant wouldn’t know how to open a wine (this was actually funny) - food is overpriced for what it is (a burger which tastes like crap for 50Euro) - upon check-in I gave them my credit card but clearly asked not to charge it for the expenses as I will settle the final bill with a debit card. The front desk person said sure, no problem. Guess what, they charged that credit card so right now they charged me twice and I’m waiting for a refund - breakfast is mediocre for a 5* hotel and if you try to ask staff for a glass of champagne at 11:02 which they serve at breakfast (breakfast is until 11 on weekends) you will hear a big NO in a way you feel like they absolutely don’t care. - we ordered drinks in the garden but they were not coming so I went to the bar and said ‘I’ll just wait here for our drinks. Otherwise we won’t ever get them.’. Response from the bartender : ‘Probably’ And I could go on and on with more examples. These people are so incompetent that it’s hard to find words to describe our experience. Never ever in my life I’ve seen something like that. I’m going to contact my bank and do a chargeback as the whole stay including the room was not what we paid for.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Relations Manager , Guest Services / Front Office at San Clemente Palace Kempinski
Responded 1 week ago
Dear Pat10670 thank you for sharing your comments with us. Kind regards, Guest Relations Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher M wrote a review Jul 2022
1 contribution1 helpful vote
The hotel is at a wonderful location and most of the staff are very kind. The hotel itself is beautiful but this is where it stops we arrived at after 12am at reception and thats all they wanted was for me to pay my bill no consideration given that the airline had lost our luggage and we had been travelling 10 hours by the time we got to the hotel. Told concierge at hotel re our lost luggage and there was no record of our visits to him and no help from hotel Food was expensive for what it was as were the drinks and to top it all the pool outside was freezing cold the coldest pool I have ever been in. Staff were slow serving and in general there was no organisation
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Relations Manager , Guest Services / Front Office at San Clemente Palace Kempinski
Responded 1 week ago
Dear christophermA9441QM thank you for your feedback, however, please be informed that the hotel can not be held responsible if the airline company has lost your luggage. We try to assist as much as possible, however, this is out of the hotel's control. Kind regards, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$642 - $865 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san clemente palace hotel venice, san clemente palace hotel and resort
FORMERLY KNOWN AS
The St. Regis Venice San Clemente Palace
LOCATION
ItalyVenetoProvince of VeniceCity of VeniceVenice
NUMBER OF ROOMS
196
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Frequently Asked Questions about San Clemente Palace Kempinski
Which popular attractions are close to San Clemente Palace Kempinski?
Nearby attractions include Canal Grande (1.8 miles), Doge's Palace (1.6 miles), and Piazza San Marco (1.6 miles).
What are some of the property amenities at San Clemente Palace Kempinski?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at San Clemente Palace Kempinski?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at San Clemente Palace Kempinski?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to San Clemente Palace Kempinski?
Conveniently located restaurants include Ai Do Leoni, I' Bacaro De' Bischeri, and Ravioleria Venezia.
Are there opportunities to exercise at San Clemente Palace Kempinski?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does San Clemente Palace Kempinski have airport transportation?
Yes, San Clemente Palace Kempinski offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at San Clemente Palace Kempinski?
Yes, dry cleaning and laundry service are offered to guests.
Does San Clemente Palace Kempinski offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at San Clemente Palace Kempinski?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Turkish.
Are there any historical sites close to San Clemente Palace Kempinski?
Many travelers enjoy visiting Doge's Palace (1.6 miles), Ca' Zenobio degli Armeni (1.7 miles), and Scuola Grande di San Rocco (1.8 miles).