My husband and I resided here at the Hotel Canaletto after discovering what we thought was a hidden treasure on a travel agency website. We payed $900 for 4 nights including breakfast and reckoned this was very much reasonable. We arrived October 12th 2020 by water taxi to the Rialto forefront and was later greeted by an overly pressured hotel correspondent named Alfonso who checked us in and directed us to the wrong room that inside was a couple, he believed was our family room we were kept along a marbled corridor for 15 minutes as directed by Alfonso himself to give him time to check the room we should be in. He came back up the stairs that lead to the 2nd level which my husband and I were on to tell us our room was overbooked due to his fault of believing my husband and I were having to quarantine before our arrival. We were 20 minutes later directed to the hotel manageress Fabiola who sincerely apologised and upgraded us in a superior suite for the inconvenience caused my her colleague. We unpacked and devoured into the selection of Venetian chocolate and marzipan candy we subsequently headed out into the wonderful and magical city of Venice ! We arrived back at the hotel around 10pm to which the same hotel correspondent Alfonso asked “why are you back?” “This is not good time there is no manager here”. My husband explained to him in detail his manageress upgraded us into a suite to which he stated he did not believe us, we invited him upto our room to show him our clothes and suitcases as evidence we were placed in this suite. He demanded we showed him our passports (they were in the safe box in the suite) we explained they were in the suite and he said he wants to check the suite we gave him our key as he could not find his staff key. We went upto our suite (no22), we showed him our suitcases and he began muttering broken English about candy, he demanded we come with him to reception to which he claimed we have a charge of €20 for a out of hours service charge, we were outraged by this as it was his intention to disbelieve my husband and I to which we showed him the room as proof we were residing there, after we explained that he stated he had “no problem” and he couldn’t understand why we took him upto the room he stated “you needed service from me to locate your room I show you room we are out of hours at this time”. After we commented on how lovely the room was and how delicious the complimentary Venetian treats We couldn’t believe this type of service and left the situation to the morning to which we were greeted by him knocking at the door with the same Venetian candy my husband and I enjoyed as well as two cups of tea, we seen this as a reimbursement and way to say sorry until our last day and he charged us €55 $80 for 5 candy chocolates and two cups of tea!!!! Will not be staying here again !…
Amazing location, super close to everything you would probably want to see if you are in Venice for a long weekend. I thought it was very easy to find - there is everything you need in 2min walk - restaurants, bars, sights, etc Our room was very clean and had the authentic Venetian style, it is quite charming. Staff was very friendly and there is a 24/7 reception, which is great if you are arriving really late.
We stayed here for 3 days. The hotel is well situated and only a short walk to either the Rialto or St Mark's square. Lovely Venetian style decor in the hotel with friendly and very helpful staff. Very comfortable room with a view onto a little square.We really enjoyed the continental breakfast too. Close to one of the many gondola stations which is definitely a must. You can get lost in all the little streets but we loved exploring Venice. We will be back to this hotel when in Venice again.
Nice hotel in a hidden corner. We visited on June 2018. The staff is very professional and friendly. Alexander at the front desk gave us the best directions and recomendations of things to do, he even gave us a history class of Venetia foundation. Hotel is a pretty and short walk to San Marcos Piazza. Thank you.
Travelled with my wife and stayed for 2 days from 2-4 Jan 2020. This hotel is 5 minutes walk away from Rialto boat station and can easily be accessed via Google maps (prefer to download offline maps). All major attractions are easily accessible from this hotel (for some attractions you may need to take a public boat ride from the nearest boat station). Ample of eating options are available near to this hotel. Rooms are designed to give a perfect royal exposure to your vacation with good options provided for breakfast buffet. Hotel staff specially Lara, Igor and Marco were lived upto the expectation of providing great hospitality. Marco and Igor guided us very well about all tourist attractions and also helped us to plan our onward journey to Pisa. I'd love to stay here again.