Rudest staff I have ever met. They put your needs on the last place. Their needs are the priority... not the customer's priority. Do not waste your time there... It is not compatible with a 5 star hotel... I could not recommend!
Appalling service. Iconic hotel perfectly situated but sadly fallen on hard times. Dispirited staff yearning for new ownership and proper management. Recent senior staff departures have left this wonderful old establishment rudderless and drifting. Marriott ownership has clearly impacted the quality of service, food and attention to detail. Trying to dine on the beautiful roof terrace is challenging and occasionally impossible even if one is a hotel guest. Avoid until changes hands. Waste of money.
Just a gorgeous hotel right in the centre of action. You must get a lagoon view. There you can watch the busy water traffic as it goes into and out of the Grand Canal. Service is impeccable, the building is frankly a work of art. We choose a suite in the newer part of the hotel. New is relative as it was interior wise still very classical. We did check the rooms in the old part of the hotel and we thought internally they were not so nice. In the evenings the hotel is full of life, live music and lots of coming and going. In the evenings I would suggest not eating in the hotel and try places in the town returning to the hotel for drinks and entertainment. Use the restaurant for breakfast. If the weather is good book a table outside so you can enjoy the water views.
We stayed for 5 nights in the Nuevo Casa building which is one of the 3 wings of the Danieli hotel complex (the other wings are Dandolo and Excelsior). We had requested the top floor (4th) which has great panoramic lagoon view, but we did not realize that those rooms have only windows and no balconies. The rooms on the first, second and 3rd floor have halfway balconies. If you want full walkout balconies (with chairs), you will need to request Excelsior wing, but the rooms are less roomy. The breakfast room offers a fantastic selection on display, or you can order omelets/egg benedict from the kitchen. On another note, European clients are usually well-dressed, and the hotel appreciates when you look the part in their premises. Furthermore, do remember to tip the restaurant staff generously as we noticed very few customers did.…
Venice was our first stop on a multi-city Italian vacation and boy did it impress. From the private water taxi drop-off, to the stunning lobby, this was a great first stop! The rooms are a big dated (historic) but the location simply cannot be beat. My only complaint would be the stairs on all the floors. When traveling with large luggage, it is a bit of a hassle to get to/from the elevator with multiple steps in between. Looking forward to seeing how the Four Seasons updates things!
Only one night stay after the Orient Express and before a Regent Cruise but one of the best hotel’s in the world, just stunning. Full of antiques, the staff were so attentive, the bed was amazing. Breakfast on the terrace overlooking the Grand Canal something to remember.
The main building is rather wonderful, though the bedrooms in it are not particularly spacious. Nothing very exclusive about the clientele, trainers and baseball caps in evidence. Staff polished. Drinks expensive. Didn't have dinner this time but menu looked a bit over the top however rooftop restaurant does have a wonderful view. Stay let down by minor details which at the price point aren't really acceptable- soap not replaced despite request, choice of TV channels same as a budget hotel, staff made a big deal of the plastic bottles of mineral water being free- like this was a big favour! Stayed in the Gritti relatively recently and if you want to splash the cash that's where to go. What the Danieli has is wonderful views over the lagoon- have stayed in the past in the more modern block with a balcony and would rather go for that than stay in the Palazzo Dandolo (the original part). Arriving or departing by water taxi at their private entrance is rather special. …
I have been to my share of good vacation at some of the most beautiful places and nice, upscale hotels. Nothing compares to Danieli. This landmark is an inspiration. It gives me a renewed faith in wanting to explore more of the world and do do even better to earn a return trip to this magnificent and unforgettable beauty. It’s not just the e location or the extravagant nature of our room. It’s the mystique of being the center of the Venetian for so long. The elegance is understated, yet outshines many other luxury hotels. The service is incredible and the experience brings us back in time of the different golden ages of the world. My wife said I fell in love with this hotel. I believe that I am blessed to have been able to experience this once in my life time. I am hoping that one day we can make a return trip. Hopefully the next one will be a continuation of this wonderful experience.…
Absolutely spectacular. Magnificent hotel and the view from the Terrazza entices you to linger for just one more aperol spritz and then, perhaps another. Courteous, friendly staff with a league of concierge at your disposal. The hotel is a perfect location. We arrived by train from Milan and had the Danieli arrange to be met at the station and have a water taxi waiting. Perfect.
We had a fabulous trip to Venice and the entire staff at Hotel Danieli were incredibly helpful. They spoke impeccable English and sent us in all the correct destinations. I was very cautious because I read another review that bothered me. So please be wary about what you read. This staff knocked themselves out to please us. Every facet of the hotel was impeccably A+++. Jacomo (our manager) and his entire staff was at our disposal 24/7 . We left the hotel at 3:30 am and the night manager and bell man (sorry I forgot their names) were very helpful and courteous.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing