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NH Collection
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About
#5 of 137 hotels in Turin
Location
Cleanliness
Service
Value
Travelers' Choice
The brand new NH Collection Torino Piazza Carlina hotel sits in the very heart of Turin. It has a rich history, dating back to the 17th century. The beautiful Po River is a short 5-minute stroll away and some of Turin's most popular attractions can be found just around the corner.
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Full view
Property amenities
Paid private parking nearby
Free internet
Breakfast available
Bicycle rental
Business Center with Internet Access
Conference facilities
Rooftop terrace
Baggage storage
Parking
Wifi
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Private balcony
Room service
Safe
Telephone
Wake-up service / alarm clock
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, German, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
288Restaurantswithin 0.3 miles
63Attractionswithin 0.3 miles
Contact
Piazza Carlo Emanuele II 15, 10123 Turin Italy
Name/address in local language
Getting there
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1,759Reviews23Q+A62Room tips
Reviews
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Popular mentions
Upon booking I had high expectation con I’m from Torino and I saw this hotel during construction - it was the talk of the town Finally I got the chance to spend 3 nights there specifically to try it out and .. Cold environment (also literally) and almost absent customer experience - distance and coldness from everyone Amazingly poor maintenance of the room: shower stuck by calcare and leaking everywhere, room cold, temperature button not working properly, one single wardrobe 50cm wide with one shelf, curtains not sliding and one off, only one set of towels (we had to call, ask for the second set and the shower gown), Nespresso machine not working properly - superior room w view Breakfast low /,average quality sadly presented The very young stuff trying to make out their best out of good will (a plus goes to them for the effort) but too young to deliver any sort of customer experience and kinda lost, expected by this hotel The parking 30eur / day A THEFT - UN FURTO soooooooo expensive A true pity, I would not recommend neither return ! The dinner was good and the view of piazza carlina cool but for these two items there is no need to stay at NH, you just need to stand in the piazza admire it and try the many good resto in Torino w warm customer experience from the locals ! AH the bed and linen comfy ++ Arrivederci !…
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Date of stay: February 2021
1 Helpful vote
Helpful
Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded Feb 9, 2021
Dear FulvioD, thank you for taking time to comment on our Hotel and the services rendered, I am happy to know that you found our bed and linen comfortable, have a nice rest is one of the most important point for us. I found a little unfair the use of the word "Pity" regarding our service and in particular concerning what you point out: Maintenance : In this period we are running with low occupancy due to pandemic situation and never like today, room are checked daily. Concerning the shower in which you see “calcare” (limestone), I am really surprised just because we treat our taps and sink every two weeks. But please, apologize in case you noticed some drops. We check the Temperature botton in your room and seems to work propely, every guest has the possibility to operate manually from the room two degrees above or below the temperature in the room. If you would like another temperature, we are happy to be able to operate the thermostat directly from the reception, setting the required temperature. The Lavazza Machine (not Espresso) has the instruction on the side to work it properly. You may didn’t noticed that. Breakfast: With regard to Breakfast service, unfortunately the regulations regarding the containment of the spread of the Covid 19 Virus impose effective restrictions. However, we work hard to improve our service and satisfy our guests expectations, accept my apology for any uncomfortable service. Parking: the price of our parking space is in line with the various solutions available within walking distance of our hotel. In any case, since you look real surprised about the price to the point to define it improperly a “furto”, be aware that this information is well expressed both on the booking confirmation, both on our corporate website and on the various sales websites. You may didn’t noticed that. About the customer experience that you describe “distance and coldness from everyone”, You may know that during the actual emergency situation due to Covid 19, everybody is forced to follows all protocols that ensure the social distancing required when interacting with others. In this terms, is a little difficult to be “close and warm” as we usually are. We even redesigned the common areas, the furnishings have been re-positioned, in line with the new legislation, to facilitate the social distancing of the guests. Last but not least, since the construction works you mentioned, almost 7 years are passed and believe me, we are still the talk of the town for our qualities! At the Hotel NH Collection Piazza Carlina our aim is to exceed the expectations of our Guests, and we deeply regret when we do not fully achieve this but please, give weight to the public words you use, at the light of the effort that everybody is facing. Best Regards,
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On arrival, they refuse the parking although it is written it is available. Their explanation was only 30 available park places and 160 guests. I still wonder why this should be my problem as customer. On the breakfast, all you hear is: arrivo subito but I am still waiting. Terrible terrible service. It is a shame because the place is beautiful and the coffee is good. To be fair, the rooms are cleaned
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded Nov 2, 2020
Dear sasa-le-belge, thank you for taking time to comment on our Hotel and the services rendered, I am happy to know that you found our rooms well cleaned: one of the most important point mostly during this tough times. I found a little unfair the use of the word "shame" regarding our service and in particular concerning what you point out: parking spaces inside our internal garage are not guaranteed. This information is well expressed both on the booking confirmation, both on our corporate website and on the various sales websites. Therefore, once the parking spaces in our garage are finished, our reception Staff is always available to support our Guests by illustrating the various solutions available within walking distance of our hotel. With regard to Breakfast service, unfortunately the difficult moment imposes us several restrictions. However, we work hard to improve our service and satisfy our guests expectations, accept my apology for any uncomfortable service. At the Hotel NH Collection Piazza Carlina our aim is to exceed the expectations of our Guests, and we deeply regret when we do not fully achieve this but please, give weight to the public words you use, at the light of the effort that everybody is facing, this attitude, believe me, does not help anyone. Best Regards
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We recently stayed with my Wife and it was a great stay. The staff were friendly and the rooms were great as was the breakfast and the location.I would highly recommend it for a couples looking for a place to stay that is central and parkings are available nearby.
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Date of stay: September 2020
1 Helpful vote
Helpful
Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded Oct 29, 2020
Dear Alejandro H, thank you for this positive score about the experience spent at the NH Collection Piazza Carlina! We love having enthusiastic Guests like you and for this reason we really hope to welcome you back very soon. I assure you that comments like your provides with the esteem to continue in our daily effort and it is our commitment to show that we can make Guests feel surprised and special while staying with us. We look forward welcoming you soon again in the near future. Best Regards Velia Borreca General Manager
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Very nice building at the heart of Torino. Premium room of high quality, wide and quiet. The staff is nice and efficient. Excellent breakfast taken in the middle of the very nice inner courtyard. Nice rooftop. Parking at sensible price.
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Date of stay: August 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded Sep 6, 2020
Dear Philippem154, on behalf of all the Staff and myself thank you for staying at the NH Collection Piazza Carlina and sharing your experience. We are happy to read your review and to know that we have completely satisfied your needs and expectations! In particular that you enjoyed our Breakfast served in the amazing inner courtyard, decorated by lemon trees. Looking forward to welcoming you again as our Guest in the future for a new and Extraordinary Experience with us, Best regards and Arrivederci! Velia Borreca General Manager
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It’s a very nice hotel, very well renovated and with high standards of construction. Too bad that the management is not setting the correct standards for safety with the staff. The personnel behind the desk is constantly not wearing masks, customers are not asked to wear masks when entering closed spaces. One morning a waitress at breakfast blew off some crumbles from the table cloth, pulling down the mask, to prepare the table for next customer. Not sure what to think about the room cleaning process, but I’m disinfecting surfaces myself considering whatI see elsewhere. If you are willing to take life threatening risks in COVID time, it’s a great place. By the way, I gave feedback to someone of the staff and they are clearly unaware (or ignoring loudly) the simple law regulations for close spaces in Italy.…
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Date of stay: July 2020Trip type: Traveled on business
3 Helpful votes
Helpful
Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded Jul 14, 2020
Dear UomoCheSA, Now that we can finally start dreaming, exploring and traveling again, it is essential to be able to do it in complete safety. That's why NH Hotel Group created "Feel Safe at NH" by implementing a series of measures in our hotels, approved by security experts, so that our guests, employees and suppliers can continue to visit our hotels without any fear, reducing the risk of COVID-19 infection. Sincerely, what you described in reference to our hotel, is absolutely not reflecting our daily reality: All the staff received specialist training relating to compliance with safety protocols and practices in accordance with health standards in fact our hotel follows all protocols that ensure the social distancing required when interacting with others. We created special safety signs in all the common areas of the hotel to remind everyone of the need to maintain safety distances and wear masks. We redesigned the common areas, the furnishings have been re-positioned, in line with the new legislation, to facilitate the social distancing of the guests. We also offer safety devices to all our guests, staff and suppliers during their stay. I assure you that all hotel employees have access to the equipment necessary to carry out their daily duties with the maximum health guarantees: protective screen at the reception desk, FPP2 masks required for all the staff. Furthermore, for greater safety, all our staff in the workplace are required to comply with hygiene requirements and are screened daily before and after each work shift and we also request external suppliers, mandatory equipment and compliance with the security measures applied. You may also maybe noticed that there are sanitization devices for guests and even masks and gloves are available, on request, during your stay. For the cleaning and sanitization of the rooms we use highly effective technologies and products on all surfaces, objects and furnishings, and clinically tested protocols for washing Bed linen and towels while the reception, the hall, the corridors, the toilets, the restaurants and other public areas of the hotel are sanitized in line with the recommended protocols, products and health frequency. I think it is unnecessary, at this point, to inform you that we take advantage of the collaboration with the Société Générale de Surveillance (SGS), the world leader in inspection, verification, analysis and certification, to ensure the safety of our hotel that have been inspected, tested and approved by SGS. Wishing you Good Health, Best regards,
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Go760234 asked a question Sep 2018
Binghamton, New York1 contribution
Answer from Velia_GM
Sep 2018 |
Dear Go760234,
thank you for your kind request. NH Collection Piazza Carlina is located 10 minutes walking distance from Porta Nuova, the main train station. In case you have large suitcases I suggest you take a taxi, the journey time is 5 minutes and the fare varies from 8€ to 10€.
I remain at your disposal,
Best Regards
Carola Trucco
Guest Relation
NH COLLECTION PIAZZA CARLINA - TORINO
Go760234 asked a question Sep 2018
Binghamton, New York1 contribution
Answer from Velia_GM
Sep 2018 |
Dear Go760234,
thank you for your kind request. NH Collection Piazza Carlina is located 10 minutes walking distance from Porta Nuova, the main train station. In case you have large suitcases I suggest you take a taxi, the journey time is 5 minutes and the fare varies from 8€ to 10€.
I remain at your disposal,
Best Regards
Carola Trucco
Guest Relation
NH COLLECTION PIAZZA CARLINA - TORINO
Carlos M asked a question Sep 2018
Puerto Rico1 contribution
Answer from Velia_GM
Sep 2018 |
Dear Carlos M,
we can call a taxi directly from the reception, normally cars arrives in about 3 or 4 minutes also early in the morning.
If I can do anything else for you, please do not hesitate to contact me directly.
With kind regards,
Carola Trucco
Guest Relation
NH COLLECTION PIAZZA CARLINA - TORINO
Hollie G. asked a question Jul 2018
10 contributions1 helpful vote
Answer from Velia_GM
Jul 2018 |
Dear Hollie,
thank you for your reservation! Could you be so kind in contact reception directly in orred to make your double bed request? We will be more than pleased to assign you a beautiful room with a double bed.
I remain at your disposal,
Best Regards
Carola Trucco
0030(0)118601610
Guest Relation
NH COLLECTION PIAZZA CARLINA - TORINO
davidpierpoint asked a question Jul 2018
London, United Kingdom1 contribution
Answer from Velia_GM
Jul 2018 |
Dear DavidPier,
Thank you for your reservation! This is to inform you that we have our own underground parking. It is not possible to book in advance our parking space, it will be possible just after the check-in based on availability. I suggest you to call Reception 0039(0)118601610 to make these requests!
I remain at your disposal,
Best Regards
Carola Trucco
Guest Relation
NH COLLECTION PIAZZA CARLINA - TORINO
12345
F R wrote a tip Jan 2020
5 contributions11 helpful votes
"Just ask for a quiet room..."Read full review
pvsc116 wrote a tip Oct 2019
Tonbridge, United Kingdom36 contributions56 helpful votes
"Overlooking the Piazza"Read full review
MyExpatShop wrote a tip Sep 2019
Geneva, Switzerland34 contributions49 helpful votes
"We took a room with a view but I am not sure that it is necessary."Read full review
Steve W wrote a tip Aug 2019
Dudley, United Kingdom57 contributions45 helpful votes
"Go for at least a premium room"Read full review
Max M wrote a tip Jun 2019
Auckland Central, New Zealand114 contributions48 helpful votes
"Ask for an upgrade"Read full review
123456…13
PRICE RANGE
€112 - €207 (Based on Average Rates for a Standard Room)
LOCATION
ItalyPiedmontProvince of TurinTurinCentro
NUMBER OF ROOMS
160
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Claim Your Listing Frequently Asked Questions about NH Collection Torino Piazza Carlina
Which popular attractions are close to NH Collection Torino Piazza Carlina?
Nearby attractions include Museo Nazionale del Cinema (0.3 miles), Mystery House Room Escape (0.1 miles), and Fondazione Accorsi Ometto - Museo di Arti Decorative (0.2 miles).
What are some of the property amenities at NH Collection Torino Piazza Carlina?
Some of the more popular amenities offered include breakfast buffet, room service, and a business center.
What food & drink options are available at NH Collection Torino Piazza Carlina?
Guests can enjoy breakfast during their stay.
Is parking available at NH Collection Torino Piazza Carlina?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to NH Collection Torino Piazza Carlina?
Conveniently located restaurants include Hambre burger, Stefano Fanti, and Brûlé Piadineria - Via Carlo Alberto.
Is NH Collection Torino Piazza Carlina located near the city center?
Yes, it is 0.5 miles away from the center of Turin.
Are any cleaning services offered at NH Collection Torino Piazza Carlina?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Torino Piazza Carlina offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Torino Piazza Carlina?
The staff speaks multiple languages, including English, German, and Italian.
Are there any historical sites close to NH Collection Torino Piazza Carlina?
Many travelers enjoy visiting Palazzo Reale (0.5 miles), Piazza Carignano (0.3 miles), and Basilica of Superga (3.9 miles).
Is NH Collection Torino Piazza Carlina accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.