We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Mercure Torino Crystal Palace

Via Nizza 11, 10125 Turin, Italy
Hotel amenities
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Mercure Torino Crystal Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

450 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 124: English reviews
Sofia, Bulgaria
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staff was very helpful and friendly. Breakfast room is on the last floor, light and cozy, coffee is great. The hotel is in convenient location, easy to reach it from airport and easy to get to the central part, good value for the money.

Helpful?
Thank Veselina K
London, United Kingdom
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great couple of nights here at the Mercure Torino Crystal Palace. Our stay started well with an upgrade to an Executive Suite. I'm sure my Accor Platinum status helped here! Our room was large, clean and well laid out with huge floor to ceiling windows, unfortunately there was not much of a view. Despite being close to... More 

Helpful?
Thank Spymon
Cairo Governorate, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

the hotel is clean, it has a unique location near the train station and the bus station also the train station has a small shopping mall, it is also a 5 min walk to the comercial area that has all the brands, also it has near supermarkets that you can get grocery and snacks from.

Helpful?
Thank EmanElSafy
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for your kind review, we hope to welcome you again in our hotel in the future. More 

Beverly Hills
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I had to change rooms because the first one on the 4th floor smelled so bad of cigarettes and urine. The second room is only marginally better. This is the nastiest Mercure I have ever stayed at. You will not be happy here. My room smells awful. I wish I was somewhere else.

Helpful?
Thank Billy R
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Firstly, I would like to begin by sincerely apologising for the standard of service you received on this occasion. This is certainly not a true reflection of the high quality upon which we pride ourselves on at Mercure Torino Crystal Palace hotel. I appreciate the feedback and rest assured that we take all comments very seriously. I hope... More 

Brentwood, United Kingdom
Level Contributor
250 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed June 13, 2016 via mobile

We chose this hotel as it was one of the few that could reserve secure parking (for a fee) in Turin's centre. The hotel is near the main station which, as is often the case, is a rough looking part of town although that dies mean that walking to and from the hotel to explore is easier and taxis are... More 

Helpful?
Thank tjmutch
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, many thanks for your kind review, we hope you will be again our guest in the future More 

Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 31, 2016

the hotel is centrally located near the main station, down side is a bit of noise depending on the room. room was nice and clean, staff were friendly and helpful except for one. hotel has parking, access is from the street behind, but only a few spots. all in all i was very satisfied. enjoy Turin.

Helpful?
Thank Hagay I
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review, I am glad you found our staff friendly and helpful, I am sorry if you found some of us not enough helpful, this is the first time that a guest complains about our staff. I hope you will have the occasion to come again in our hotel and give... More 

Paris suburbs
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 9, 2016 via mobile

We spent one night in this hotel located next to Torino's central railway station. It was very hot but the air conditioning did not work. We had to keep the windows open (and get all the noise from the busy street below) all night long to get a bit of fresh air. This is the hotel policy : no air... More 

Helpful?
Thank carantec29
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Thank you for taking the time to post your review. With reference to the air conditioning that did not work we are sorry but the weather has been surprisingly hot for a couple of days, that is unusual for Turin, that's the reason why aircon was not working at the time you were in our hotel, we did not expected... More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed April 20, 2016 via mobile

I stayed in torino for 5 nights in this amazing hotel. It's very cozy, safe and amazingly located. It's located minutes walking to the commercial area where you can find all the shops you would ever need including clothes, souvenirs, food, shoes, everything. It's also located minutes walking as well to the historical area where you can find the famous... More 

Helpful?
Thank NinaElSafi
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly and I am also pleased about the comment regarding the cleanlinnes of our rooms and the size of beds. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such... More 

Alexandria
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 7, 2016

I spent one night there , it' really good hotel in the centre of the city, near to the historical square in Turin. The room is big also the bathroom. I didn't try eating there so I can't say my opinion about the food there. There is a parking also if you have a car

Helpful?
Thank 3sh3sh
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Torino Crystal Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

200 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (170)
Viewed
Room/Suite (63)
Viewed
Bathroom (31)
Viewed
View from Room (5)
Viewed
Hotel & Grounds (21)
Viewed
Dining (6)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (7)
Viewed
Dining (2)
Viewed
Room/Suite (7)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Turin hotels
Starhotels Majestic
#15 of 128 in Turin
4.0 of 5 stars 810 reviews
Crocetta
BEST WESTERN PLUS Hotel Genova
Show Prices
Show Prices
Show Prices
Crocetta
Residence Sacchi
Residence Sacchi
#4 of 128 in Turin
4.5 of 5 stars 406 reviews
Concord Hotel
#21 of 128 in Turin
4.0 of 5 stars 718 reviews
Crocetta
BEST WESTERN Hotel Luxor
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 

Additional Information about Mercure Torino Crystal Palace

Address: Via Nizza 11, 10125 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin
Price Range: $94 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Torino Crystal Palace 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Expedia, Hotwire, Booking.com, Agoda, Travelocity, Odigeo, Hotels.com and Priceline so you can book your Mercure Torino Crystal Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure
Hotel Style:
#20 Family Hotel in Turin
#25 Luxury Hotel in Turin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay