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Mercure Torino Crystal Palace

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Mercure Torino Crystal Palace
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460 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Gdansk, Poland
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed two nights at this hotel. First we were a little frightened, as a neighborhood is not very nice (close to the train station, lots of drunkards and shabby people around), but got used to it. Room was large, clean and stuff was very friendly. We had a balcony. The breakfast was very nice, especially great coffee and pancakes.

Helpful?
Thank mmsq
Lenzburg, Switzerland
1 review
3 of 5 stars Reviewed 1 week ago

Who needs 150 or more Italian TV channels while there is no international channels. The coffee cups in the room were not washed from the visitors before. The Wi-Fi in this hotel is so slow that we got problems even to open Facebook to get in contact with our friends.

Review collected in partnership with Ibis Hotels

Helpful?
Thank 971alarim
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. With... More 

Madrid, Madrid, Spain
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is walking distance to all the centric sightseeing places. The neighborhood provides a great choice of restaurants although it may look quite underground area but we felt no risk at all. The family room we got was huge and really nicely arranged. Very attentive personnel and good breakfast buffet.

Review collected in partnership with Accorhotels.com

Helpful?
Thank AntonioG238
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, I am delighted to read that you found our staff to be friendly and helpful. Whilst I am also pleased about the positive comments you have made about the room facilities. Your comments will help us to improve our service. Once again thank you very much for taking the time to write a review and we hope to... More 

Sofia, Bulgaria
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 22, 2016

Staff was very helpful and friendly. Breakfast room is on the last floor, light and cozy, coffee is great. The hotel is in convenient location, easy to reach it from airport and easy to get to the central part, good value for the money.

Helpful?
Thank Veselina K
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

London, United Kingdom
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 16, 2016

We had a great couple of nights here at the Mercure Torino Crystal Palace. Our stay started well with an upgrade to an Executive Suite. I'm sure my Accor Platinum status helped here! Our room was large, clean and well laid out with huge floor to ceiling windows, unfortunately there was not much of a view. Despite being close to... More 

Helpful?
Thank Spymon
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

Cairo Governorate, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2016 via mobile

the hotel is clean, it has a unique location near the train station and the bus station also the train station has a small shopping mall, it is also a 5 min walk to the comercial area that has all the brands, also it has near supermarkets that you can get grocery and snacks from.

Helpful?
Thank EmanElSafy
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for your kind review, we hope to welcome you again in our hotel in the future. More 

Beverly Hills
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 27, 2016 via mobile

I had to change rooms because the first one on the 4th floor smelled so bad of cigarettes and urine. The second room is only marginally better. This is the nastiest Mercure I have ever stayed at. You will not be happy here. My room smells awful. I wish I was somewhere else.

Helpful?
Thank Billy R
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Firstly, I would like to begin by sincerely apologising for the standard of service you received on this occasion. This is certainly not a true reflection of the high quality upon which we pride ourselves on at Mercure Torino Crystal Palace hotel. I appreciate the feedback and rest assured that we take all comments very seriously. I hope... More 

Brentwood, United Kingdom
Level Contributor
250 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed June 13, 2016 via mobile

We chose this hotel as it was one of the few that could reserve secure parking (for a fee) in Turin's centre. The hotel is near the main station which, as is often the case, is a rough looking part of town although that dies mean that walking to and from the hotel to explore is easier and taxis are... More 

Helpful?
Thank tjmutch
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, many thanks for your kind review, we hope you will be again our guest in the future More 

Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 31, 2016

the hotel is centrally located near the main station, down side is a bit of noise depending on the room. room was nice and clean, staff were friendly and helpful except for one. hotel has parking, access is from the street behind, but only a few spots. all in all i was very satisfied. enjoy Turin.

Helpful?
Thank Hagay I
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review, I am glad you found our staff friendly and helpful, I am sorry if you found some of us not enough helpful, this is the first time that a guest complains about our staff. I hope you will have the occasion to come again in our hotel and give... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 

Additional Information about Mercure Torino Crystal Palace

Address: Via Nizza 11, 10125 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin
Price Range: $98 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Torino Crystal Palace 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure
Hotel Style:
#20 Family Hotel in Turin
#24 Luxury Hotel in Turin
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