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Mercure Torino Crystal Palace

Via Nizza 11, 10125 Turin, Italy
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1 room 1 adult
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Mercure Torino Crystal Palace
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407 Reviews from our TripAdvisor Community

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London
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We caught the airport bus into town and were a little confused when we got off the bus as the entire train station is shrouded in covered scaffolding. Once we got our bearings we were pleased to discover the hotel is only a 5 min walk away at most. The pavement down to the hotel is covered with the arches... More 

Helpful?
Thank ValHLondon
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly and your comment about breakfast and room facilities. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of... More 

Zurich, Switzerland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location is very convenient being just outside the train station, although the area itself is maybe a little seedier than the rest of the city we never felt threatened coming back late. The room itself was a little cold but actually no problem for us and we could have pumped the heating up much higher if we needed. The... More 

Helpful?
Thank PlantHead
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, I am delighted to read that you found our staff to be helpful. Whilst I am also pleased about the positive comments you have made about the room cleannes and about breakfast. Your comments will help us to improve our service. Once again thank you very much for taking the time to write a review and we hope... More 

Hertfordshire UK
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed January 3, 2016

The Mercure Crystal palace is very well located, close to Turin Rail station, lots of restaurants and within walking distance of the historic centre. The Metro is also close at hand. Our room was large and comfortable enough, but right up in the roof of this century old building. The bath was a huge Jacuzzi type, and pretty useless for... More 

Helpful?
Thank simmotours
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for the time spent for your comment. Your feedback allow us to improve our service. I hope you will give us another opportunity to welcome you back in the event of your next stay in Turin. More 

Lugano, Switzerland
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 20, 2015

This hotel is located right by the Porta Nuova railway station. The hotel is good with large comfortable rooms. The rooms have free wifi, electric kettle to make coffee and tea, basic toiletries and hair dryer in the bathroom. The cleaning staff was exceptional and were very thorough while cleaning the room. The beds were comfortable. The wifi was fine.... More 

Helpful?
Thank DurontoGhurni
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for your kind and lovely review. , I am delighted to read that you found our staff to be well prepared and helpful, I will share your comment with them all. We hope to have the honor of welcoming you back and offer you an enjoyable stay. More 

Athens, Greece
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 19, 2015 via mobile

Comparing to other Mercury hotels, this was much better! Really nice rooms, good amenities, tasteful breakfast. Better than I expected! The area is not good, but few meters is the very nice central road with all the shops etc, so position is very convenient to walk around in the center.

Helpful?
Thank smarobabani
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for taking your time to share your feedback. We are glad that your stay in our hotel has been beyond your expectations and we hope to have you here again in the future. More 

Adelaide, Australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 17, 2015

Excellent location just opposite the Turin Train station. Walking distance to city center and quick access to taxis Very helpful and friendly service. I have been given a rather large room in the top floor. Very nice room with plenty of space and a large modern bathroom. My room was overlooking the train station but there was no noise at... More 

Helpful?
Thank frascott
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

Bellegarde-sur-Valserine, France
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 10, 2015

This hotel is centrally located, especially if you need to train from across the street. The staff is friendly and experimented (I was in awe seeing the young female receptionist steering a drunk man, non guest - out on the street ). The bar serves the most generous glasses of Prosecco I have ever had. The room I had was... More 

Helpful?
Thank Calle A
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

Beirut, Lebanon
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 5, 2015

I stayed here from 23/11/14 till 29/11/14. The hotel is located next to Porta Nouva train station surrounded by several traditional restaurants and pastry shops . spacious and clean rooms hotel is in a walking distance to the city centre

Helpful?
1 Thank Feras_El_Dib
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Torino Crystal Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Lincolshire
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 20, 2015

A great hotel just an easy stroll from the majority of museums, squares and restaurants of this beautiful city. The staff are exceptionally friendly and helpful and the rooms and public areas are spotlessly clean. We had room 207 on the second floor for our four day stay and had no noise problems and the Wi-Fi was certainly good enough... More 

Helpful?
Thank spruceterry
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, I am delighted to read that you found our staff to be friendly and helpful. I am also pleased about the positive comments you have made about the cleanliness of our rooms and public areas, I would like to thank you also for your feedback regarding the breakfast. Once again thank you very much for taking the time... More 

London, United Kingdom
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed September 13, 2015

I stay at quite a lot of Mercure hotels and as far as rooms go, this is quite a nice one. Our room on the second floor was spacious, clean and comfortable. The decor like many Mercure hotels was a little dated but nonetheless tasteful and I was very impressed when I first walked in. A small balcony facing the... More 

Helpful?
2 Thank Ratty1986
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear guest, thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

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