I could have given the hotel a 4 star but lot of construction noise from next door did ruin our sleep in the mornings so I am giving it a 3 star. Spacious rooms, nice and clean hotel with good front desk and overall service in Milano.
Returned to NHOW for a business trip and once again my stay was excellent! The reception staff is very professional and attentive, especially Gianluca that took extra care to ensure my stay was outstanding! Will definitely keep coming back every time I am in Milan!
Enjoy breakfast is worth it staff at the reception desk is particularly friendly so I suggest using their tips. In the surroundings visit the MUDEC museum. Finally explore the surroundings for a good dinner. The one at the hotel is of good quality but not much value for money.
I actually didn't book this hotel, I wanted to stay in their sister property in the outskirts of Milan, the NH Milano Congress center. The other property was unfortunately closed and they informed me only 2 weeks before my travel dates that they were moving me to this hotel. I wasn't really happy about it because I was only staying for a night in Milan during my 11 days road trip in Italy, and I didn't want to be in this busier part of Milan. Moreover, this hotel has limited parking and they charge 30€ per night. It is not secured parking, so I find it absurd and excessive, but NH Milano congress told me that they negotiated with the hotel manager of Nhow milano that my parking will be free. I booked a room with a double bed in NH Milano congress center, and Nhow milano took a couple of days before sending me a confirmation email of my booking. A little slow in my opinion. Anyway, upon arriving at the hotel, I was a bit confused because the gps brought me to the building beside it and the front of the hotel building didn't have a very visible sign. The NH sign was somewhat blocked by the cars parked in front and I had to spend more time trying to figure out where I can enter with my car and where to park. It looked like they only have less than 10 parking spots at front which were all occupied, so I paid 3€ to park temporarily on the road. You will have to walk on the driveway of the hotel for 2-3 minutes before you can reach the main door. I don't mind walking, but after 5 hours of driving on the road, the 2-3 minutes walk with your luggages can be excruciating. There were no bellhop in sight to assist either. The hotel's main door is inconspicuous with no visible signage. Check in was long! There were 3 receptionists, and there were only 4 guests including myself at the check in counter, but I still waited for almost 20 minutes for my turn. Then I waited for another 3-5 minutes just to be assisted by the receptionist. So I concur with the negative note of the previous reviewers regarding the reception service. I asked the receptionist if there were any parking availble, and he told me they were fully booked without even checking and told me to park in the Mudec museum parking which costs 40€. I was upset but I parked there anyway as I had no other choice. My friend who lives in Milan arrived just as I was checking in and he wanted to accompany me to the room, but the receptionist sternly told him that he would need to leave an ID. I find this unnecessary, given that there were a lot of people coming in and out of the hotel that they didn't even noticed but I shrugged it off. The design and the decor of the lobby and the hotel is contemporary, too contemporary for my taste but I didn't mind as I was only staying there for a night. The dimmed hallways reminded me of a dingy cabaret. I liked the graffiti on the hotel room door though, but the room in itself wasn't exceptional. Although I liked the high ceiling in the room, the furnitures were a bit tacky and the colors weren't complementing. I liked the fact that the bathroom was spacious, but it shows wear and tear. The room was clean but not very polished and lacks maintenance. Moreover, I think there is no turn down service as my room was exactly the same as it was when I left it in the afternoon. The room wasn't well insulated as I can hear people in the hallway from my room. Furthermore, the room they gave me had 2 single beds instead of a double bed as requested in my original booking and the receptionist told me he cannot move me as they were overbooked. Didn't have a good sleep because of the bed situation and had a back ache the following day. Breakfast wasn't inspiring either. Eggs were obviously not fresh and watery, bacon wasn't crispy, pancakes were awful (who messes up pancakes?) and bread looked like they came from a cheap bread factory. Check out took as long as checking in and the receptionist even asked me to pay for parking, telling me I had a reserved parking which was contrary to what his colleague told me the day before. I asked for his manager and he told me that she wasn't in the office and asked me to send an email instead. Spent a lot of time before getting a response from the manager Jenny that she was sorry for my negative experience and that she has refunded me the parking fee I paid at Mudec. Overall, one of the worst hotel stays in my life, and I have stayed in a lot of hotels and B&B's especially because I work in the tourism industry. I had far better experience in smaller properties in third world countries. Will definitely not stay in this property again. …
Very pleasant stay in this hotel in which I'm used to stay when travelling to Milan. Fantastic breakfast buffet with quality food (the kids enjoyed it :-) ), nice modern rooms, efficient air conditioning system, big bathroom, effective service from the employees. A must hotel in Milan.
Definitely not my first time here and still perfect as usual. Convenient location and great overall atmosphere and design. Rooms are squeakly-clean and staff super friendly. Good breakfast and airy spaces!
Nice hotel, very modern and beautiful common area. Quiet rooms, perfect to rest. Breakfast buffet is good and there is many choices. To improve : add more sample in the bathroom : add toothpaste, cotton bud...
The experience was under my expectations The hotel looks modern but it is a little bit old fashion The room was under my expectations too No member benefits at all Even the breakfast was a little bit cheap Will try another NH next time in Milano! Thanx
The hotel is modern and there's a lot of art, not much view from the rooms but all in all a good experience. The price was a bit high for a city hotel. Navigli and some museums of art are in walking distance.
Excellent food and very welcoming staff. Food was so delicious that we went back 3 times during holiday instead of going to other restaurants in the area. We as parents and the kids enjoyed very much! Would go back again if we return on holiday.