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Via Santa Sofia 10, 20122 Milan Italy
3 people are viewing this hotel
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$201
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Traveler (706)
Room & Suite (308)
Dining (48)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#108 of 458 in Milan
Location
4.3
Cleanliness
4.6
Service
4.3
Value
4.1
The Uptown Palace is a 4-star superior business hotel in Milan. It is modern and elegant and situated a short walk from the Missori metro stop (yellow line), from Piazza Duomo and from Milan's famous shopping streets. The carefully chosen and highly qualified multilingual staff guarantee high levels of service and care for every guest. The Uptown Palace has 165 fully soundproofed rooms. Floors in the rooms are parquet or carpet while those in the public areas are marble. Each room has LCD televisions and en suite bathrooms with shower or bathtub, together with fluffy robes, slippers, hairdryers and a stylish selection of toiletries. The Presidential Suite and four of the Executive suites have an atmospheric view of the Duomo and of the rooftops of busy Milan. Uptown Palace offers its guests a destination par excellence where every dream can come true.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Business Center with Internet Access
Conference facilities
Salon
Baggage storage
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Bathrobes
Room service
Safe
Telephone
Minibar
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, French, Russian, Spanish and 2 more
1960Reviews70Q+A100Room tips
Traveler rating
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Popular mentions
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Niall T wrote a review Apr 2022
Logrono, Spain4 contributions3 helpful votes
The positives. The hotel is clean. The staff are professional. The amenities are what youd expect. However I have a few personal qualms, which I have personally voiced to the staff. Namely the fact that misleading notes have been left at our door "inviting" us to take drinks from the mini bar. It would not be free but some may believe so, so it's very disappointing from such a 4 star hotel. My other issue is the "turn down service" which simply leaves napkins on the floor...a room service menu on the bed...and two small chocolates. Not the turn down service Ive come across. Very disappointed that the room is disturbed numerous times and the hotel pushes for mini bar sales. Its a pest. Very helpful and professional staff at the front desk, taking my complaints. But its important for the hotel to realise that these "scams" for want of a better expression, are not what I expect. I wont be staying here again, unfortunately. Nothing has been done to change my mind.
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Date of stay: April 2022Trip type: Traveled
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testtesting wrote a review Mar 2022
2 contributions2 helpful votes
Its end of Match, spring has sprung, its 22 degreed outside (74 farenheit) but the AC doesnt work because the hotel considers it still winter season and doesnt let you use the ac, just heat is allowed. So in the room its 24 degrees (78F). No chance of cooling unless you crack open the window and let all the dirt from the construction site right in front of the hotel and the noise and exhaust fumes from the heavy traffic at the traffic light also in front of the hotel. That sounds like a 2 star hotel, right? Well, the rooms are ok, bathroom nice but the lack of flexibility for changing your room (at a hotel with 13 floors) was ridiculuous. Keep in mind there’s no parking. If you have a car, just forget it. Milan is a city of cars and some mopeds but what that means is pollution, traffic and NO parking. Might have a better chance if winning the lottery than parking on the street. Btw NO PArking signs are everywhere but no local abides by them or any traffic laws. Just find another place to book and save yourself a major headache ( from lack of parking, noise and polution).
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Date of stay: March 2022Trip type: Traveled
Room Tip: No praking Avoid warm spring days Avoid rooms facing the street
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1 Helpful vote
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Susan M wrote a review Mar 2022
1 contribution2 helpful votes
The hotel is located literally in a construction zone and right on a super busy street with lots of traffic noise. Very bad location. Unfriendly personnel. Overall, not a pleasant experience. Avoid. Book elsewhere. There are so many other options. Dont be fooled by the “good” reviews.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
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joe wrote a review Aug 2021
Texas2 contributions6 helpful votes
I booked 2 room for 2 nights using my American Express platinum card. coming from Switzerland on 8-3-2021. The hotel was in a construction area. Staff wasn’t friendly at all. The room was hot because A/C temperature was controlled by the front desk. The refrigerator in our room wasn’t working they sent someone to check it at midnight. The worst has to come is that my money of $8000.00 was stolen from the room safe. When i called Mr. Borracino and Mrs Alice Phone 02305131 hotel manager he said no one has the combination of the safe except the gusset. Then he gave me email address to send a letter explaining what happened . Also my backpack was opened and searched for any more money to steal. I continue with my trip to Venice for 4 days. My hotel manager in Venice try to help me too. He called the uptown palace hotel in Milan spook with them in Italian no answer were given. He then called the police in Venice and advise me to make a report before departing Italy to France. I did that and send the report to the hotel in Milan. Never got any reply yet.
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Date of stay: August 2021Trip type: Traveled
3 Helpful votes
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Response from Alice Carnevali, Other at Uptown Palace
Responded Sep 5, 2021
Dear Mr. Dream60839034893, Thank you for sharing your experience with other travelers. We are very disconcerted to read your review as our prior aim is to offer the best possible stay experience and our staff is at complete disposal to satisfy our customers' needs. In case of malfunction of the air conditioning/minibar we use to intervene quickly guaranteeing all the services or, if it is not possible to restore them, we will immediately change the room. Regarding the alleged theft of $ 8000.00 no report was made on your part during your stay or at check out. The day after your departure we received a call from your friend informing us of the alleged theft. We have asked to be contacted directly by you as directly interested and in the meantime we have communicated the procedure to follow in these cases. Unfortunately we did not have the opportunity to have a direct confrontation with you till days later. However we received the complaint which was promptly forwarded to our insurance company which will soon contact you directly to clarify the situation. We remain at your complete disposal for further information Best Regards Alice Carnevali Operation Manager
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Abdullah wrote a review Aug 2021
3 contributions
Amazing location, the hotel is very close to M3 station (metro) and very close to Duomo. Clean with excellent reception. This is my 2nd time I came to here 2018. I am planning to come again next month.
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Date of stay: August 2021
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Response from Alice Carnevali, Other at Uptown Palace
Responded Aug 12, 2021
Dear abdullhfoodi, Thank you for trusting in Uptown Palace once again and for your splendid review. We hope to welcome you back during your future trip! Kindest Regards Alice Carnevali Operation Manager
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W0lfpac wrote a review Jun 2021
London, United Kingdom73 contributions85 helpful votes
Room: The rooms are quite basic but fine. The flooring is hardwood and not carpeted. While the flooring has a few scratches here and there that made the room look dated, the room overall was clean. The wifi was extremely poor and kept dropping off. There are a few basics such as coffee mugs, spoons etc. that were also missing. Bathrooms: Clean and spacious, no complaints here. Note that there is a tub installed and there is no walk-in shower cubicle. The partial glass screen on the tub means that there will be some water spilling over onto the bathroom floor. Staff: This is the low point of the hotel. The staff are clearly demotivated and unhappy working there and they take out their frustrations on the guests. When we checked in, there was one overworked and harassed staff member struggling to handle multiple customers at once. On another occasion, I witnessed two staff members at the check-in counter going absolutely berserk yelling at each other and completely ignoring the customers in front of them. To make matters worse, there is no separate housekeeping or guest services phone number in the room which means that if you needs any sort of assistance, you must contact the rude staff at the reception. For covid safety, the hotel has a large sign in front of the elevator that only 1 person can enter the elevator at a time. However, the staff themselves kept flouting this rule as I constantly observed them following me into the elevator. The one bright spark was the concierge Gilberto who was exceedingly polite and helpful. Location: Really good. I have read a few reviews that mention the hotel is in a quiet suburb. It most certainly is not. The surrounding area is bustling and full of restaurants and cafes. There are also two Carrefour Express grocery stores around the corner and a pharmacy right opposite. The hotel is just a 10 minute walk from the Duomo so is very central. Whether you are walking, taking the metro, or using an Uber, it is extremely convenient to get to almost anywhere in Milan from here. Food: Stuck to the breakfast here. Breakfast was a la carte and the options are not bad. While the fruits were not very fresh, the bakery items were good. The staff in the cafeteria were very polite and their demeanor was diametrically opposite to the staff at the check-in desk. Overall: This is a very basic hotel in a convenient location that is a good base from which to explore Milan and the surrounding areas. Shame about the staff.
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Traveled
1 Helpful vote
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Response from Alice Carnevali, Other at Uptown Palace
Responded Jun 28, 2021
Dear WOlfpac, Thank you for staying with us at Uptown Palace and leaving a candid review on your recent stay. I would like to apologize for what you have experienced with our staff and if you felt uncomfortable with the service provided. Our guests' complete satisfaction is our main priority and we are really sorry to hear that your stay was not in line with your expectations. To ensure your satisfaction please contact me personally at om@uptownpalace.com so I may obtain additional details about your experience and look into this matter personally. We hope to have the honor to serve you again should you travels brings you back to Milano Best Regards Alice Carnevali Operation Manager
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Sandra P wrote a review Jan 2021
6 contributions
+1
Incredible hotel and great staff. We were located at the 10th floor with a stunning view to the duomo. The executive suite was a kind of dream with a spa bathtub. A special note to Fabio and Massimo for their smile, welcoming and advice at the restaurant. The restaurant was absolutely delicious. We will come back for sure. And if you are planning to visit Milano, don’t hesitate to book Uptown Palace!
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Date of stay: January 2021Trip type: Traveled
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Response from Alice Carnevali, Other at Uptown Palace
Responded Jan 11, 2021
Dear Sandrabento, Thank you very much for your lovely review of Uptown Palace. Our restaurant team will be pleased to know that you enjoyed food and service at Uprestaurant. I look forward to sharing your kind comments with Fabio and Massimo. I know they will be incredibly proud. We hope to welcome you back soon to create another memorable experience for you. Kind Regards Alice Carnevali Operation Manager
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MatCerri wrote a review Dec 2020
London, United Kingdom520 contributions190 helpful votes
It would be a 3 /5, but given the circumstances I want to recognise an encouraging 4/5. The hotel is very central, 10 min walking or less from the Duomo. Unfortunately has a working site in front of it and it's located on a busy road, so expect it to be a bit noisy in the night. It's clean, light elegant, just a bit more than basic. Surely good for business traveller, not for those looking for a glamorous accommodation in Milan. Food is ok. Price was affected by the covid situation, but I believe is fair. Staff very polite, although the room service is often late or not precise.
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Date of stay: November 2020
Value
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Service
Trip type: Traveled
2 Helpful votes
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Ginny L wrote a review Oct 2020
Switzerland36 contributions49 helpful votes
Check in went quickly. The safe in our room didn't work and we got a new room. Despite it's rather fancy look, the breakfast was disappointing. When going out one night, we discovered that clothes make the (wo)man. The staff was much friendlier and more accommodating than before, which was very disappointing.
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Date of stay: October 2020
Value
Cleanliness
Service
2 Helpful votes
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Lois M wrote a review Oct 2020
2 contributions
My husband and I planned a ski trip with an overnight in Milan at the end of our trip. COVID struck and the Canadian government advised against any travel to Italy. As a first responder in the ER in Ontario I tried to cancel our reservation and the hotel manager refused us and would not consider a refund nor credit for the night we had booked. TERRIBLE customer service. Totally dismmisive. Would never recommend this hotel as a result.
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Date of stay: March 2020
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PRICE RANGE
$168 - $308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
uptown palace hotel milan
FORMERLY KNOWN AS
Uptown Palace MGallery Collection
LOCATION
ItalyLombardyMilanCentro Storico
NUMBER OF ROOMS
165
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Frequently Asked Questions about Uptown Palace
Which popular attractions are close to Uptown Palace?
Nearby attractions include Ospedale Maggiore Ca' Granda Università Statale (0.3 miles), Chiesa di Sant'Antonio Abate (0.3 miles), and Cripta di San Giovanni (0.3 miles).
What are some of the property amenities at Uptown Palace?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Uptown Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Uptown Palace?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Uptown Palace?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Uptown Palace?
Conveniently located restaurants include Yokohama Flavour Journey Cuisine, Tamo Mozzarella Bar, and Pizza AM.
Is Uptown Palace located near the city center?
Yes, it is 0.5 miles away from the center of Milan.
Are any cleaning services offered at Uptown Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Uptown Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Uptown Palace?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Russian.
Are there any historical sites close to Uptown Palace?
Many travelers enjoy visiting Il Cenacolo (1.2 miles), Castello Sforzesco (1.1 miles), and Abbazia di Chiaravalle (3.6 miles).