Staff is very rude and not flexible, front desk concierge receptions when I asked for help rolled her eyes! Unwilling to help right from on the approach. Rooms are over sprayed with perfumes, very cold and without noise control. Although location is great views are on KFC not acceptable for the price, doesn’t look nothing like on advertising pictures.
Wonderful location,by the Duomo all the staff are helpful and knowledgeable. As an American who speaks no Italian it was not an issue. We wanted to go to the museums unfortunately many are closed on Monday’s, we only had two days. However, we had an amazing dinner at Da Giacomo (Ristorante ! Our Concierge made the reservation. We walked to Sforzesco Castle castle and rented bikes to tool around. The hotel staff are knowledgeable about the local area.
This is a large convention style hotel located close to the Duomo. Our room was nice and clean but the staff was impersonal and lacked customer service. The breakfast was unimpressive at best… think giant cafeteria with lots of people and No windows.
You can't beat the hotel's location - right in the heart of Milan. The levels on which the rooms are located is abit of rabbit warren but the overall standard is up to expectations. Service was discreet and professional. Would stay again.
Fantastic Hotel What a great place to stay! Just steps away from the Duomo. The room was spacious and comfortable. The breakfast was splendid- everything you can imagine- variety of breads, fruits and cheeses, bacon, cold cuts, scrambled & boiled eggs, even polenta. What a treat! This place is perfect but housekeeping could do better- like replenishing coffee pods. Such a great hotel!
Had such a lovely time at the Rosa Grand recently with my family. The hotel is beautiful, breakfast was fabulous with a great variety on offer and good quality produce. We received excellent service throughout the hotel - special mention to Danilo and his front of house team for being so welcoming and helpful. Look forward to returning again soon
Hotel is excellent! The service is professional and they care for every detail. Location of the Hotel is great. Rooms are beautiful and comfortable. I recommend this hotel to everyone. You will surely enjoy the time spent at such amazing place.
Milan is always great choice to motivate yourself with architectural design and history. Whenever we come to Milan, we stay here and feel the atmosphere even better. Great food great rooms great view. Everything is amazing. I totally recommend this place
I have an excellent stay I congratulate Bruna the breakfast supervisor ! Very experienced person competent and kind. The service is excellent from her and from the morning she puts you un excellent mood to start your day ! Bravo a very good element Sb group of Companies
A lovely stay. I was upgraded to a Junior Suite which meant a very large bedroom with a sofa, and a large bathroom too! It’s in a great position just a minute from the Duomo and only marginally further to the Galleria Vittorio Emanuele. (Although that position is also something of a - minor - downside in that every bar and restaurant close by is rather touristy with accompanying prices. You probably need to search out more authentic places a tram or metro ride away). About a 10 Minute walk to La Scala. The breakfast room was rather dark and it wasn’t immediately obvious that you could ask for cappuccinos etc rather than just rely on the machine. But those are very small quibbles and overall it was a good spread that will certainly keep you going to lunch. A lot of American tour groups there when I stayed so all staff speak very good English. I would certainly consider staying here again, and recommending it to family and friends.…