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Sheraton Diana Majestic, Milan

Viale Piave 42, 20129 Milan Italy
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$167
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About

Location
Cleanliness
Service
Value
A warm welcome awaits you at the Sheraton Diana Majestic. Located in the heart of the Milanese shopping district, our great location allows you to explore and connect to our wonderful fashion city. The trendy lounge of hclub>Diana is one of the hottest spots in the city and the place to be to enjoy an authentic milanese aperitif.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Free internet
Wifi
Internet
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Telephone
Wake-up service / alarm clock
On-demand movies
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Italian
Hotel links
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1,363Reviews3Q+A100Room tips
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Popular mentions
At a negociate rate (Corporate) of 235Eur a night excluding breakfast for a single room, this hotel isn't really cheap. The Good things. I can think of only 2 positives. The location is nice, close to the metro and a park. The restaurant/Bar is also quite nice with a very pleasant outdoor patio. Quite lovely. Not so good. Internet: The Wifi Service is free but very slow and entirely unreliable. I was unable to make and Voice over IP Calls and even browsing websites was challenging. The connection dropped on multiple occasions, as a business traveler it's really frustrating, and it makes it very hard to get some work done. Connectivity: The Powerplus on the side of the bed simply didn't work. only 1 power plus worked, impossible to charge my phone and laptop at the same time, I could not work on my laptop at the desk, I had to sit on the floor not too far from the one working power plug. This combined with the dreadful Internet connectivity made my experience as a professional very poor. Elevator: One single Elevator for too many guests, leading to very long wait. Best to use the stairs, but can be an issue for people with disabilities or older guests. The Minibar was not connected to power, I wanted to drink a Coke on the night i checked in, it was just too warm. No Iron or Ironing board in the room. I asked for one, but you need to keep it for no more than 30 mins. dear Sheraton, I promise I won't steal your precious Iron. Bathroom: Just check out the picture I uploaded it's quite self-explanatory. And the room, is not that much better. Also the water was never really hot. I like to have really hot water when I shave, it was only lukewarm. Okay for a shower, but not comfortable to shave. Noise: My room was on the 2nd Floor, and overlooking the tramline. I could hear the trams pretty much non-stop, the soundproofing needs to be improved. Maybe less of an issue with rooms on higher floors. Status: This is not a big deal, but just to be exhaustive. My Status is Titanulm Elite. Not sure how high it is in the big pic, but it's not entry-level, I never felt recognized. No Upgrade, no special touch, I could have been a walk-in visting a Marriott for the very first time it would have been the same... Again this is not a big deal. I think this Property needs a complete renovation project, it's clearly falling apart.
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Response from SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan
Responded 3 days ago
Dear Jdemay, thank you for your detailed feedback about your last stay in our property. I do apologize for all the inconveniences with your room. I am sorry to say in our hotel we have a very limited selection of premium rooms and it is very difficult to provide upgrade to all our Marriott Bonvoy Elite Members. Of course this is not a good reason not to provide a comfortable and functioning room and especially not to be recognized as a loyal Marriott guest and I do apologize for that. I know you stayed with us before and as a Titanium Elite member you might be back in Milan. Please in case you will be staying with us again reach out to me before your arrival and I will do my best to assure you a comfortable stay. Sincerely Francesco CAstagna - Front Office Manager
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I am shocked at some of the negative reviews that I read as we were sitting in their wonderful garden/park area having a glass of wine. The exterior is classic beauty. The lobby is nice not fancy. The Bar area is spectacular! As I mention the garden/park is so welcoming you must sit there for awhile even if it's cool outside ( they do have heat lamps). We are Starwood members so we often get upgraded...as we did this time. Large room, high ceilings and a stone balcony...we felt like Royalty...thank-you Starwood. We were on the main road...tree lined, reminded us of Paris. I will say that generally I prefer to be on the main street but in this case ( because of the park and the fact that they picked up the garbage at 5:45 AM) you may prefer a room at the interior. I did not see any balcony's on that side. The bathroom has an old deep tub and is clean and exactly what you would expect from this type of hotel. Best shower we had in Italy and Best, thick towels. Bed was also fantastic. Public transportation close by, subway and Tam. We walked from the train station ( 20 min) and walked to the Duomo ( 20 min). Staff could not have been more friendly and helpful. I am not used to Sheraton's being fancy...this was the Best! P.S. I think the cost for this quality is extremely low...maybe typical of Milan?
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I love this hotel. It’s excellent value, perfect location steps from the subway with lots of dining options in an area that still feels Milanese and not overrun by tourism. The bar/lobby area with vintage furniture is beautiful and the rooms are right and the staff is extremely accommodating. My go to option in Milano.
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The hotel rooms and home decor are old. I woke up to go to work and no water was coming out the pipes for the shower. I was expecting at least a note of excuse or something. Even after taking a shower the other days, the water got stuck in the tube. Breakfast at 39 euro, not worthy. The positive is the location and the unique garden with the bar
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Response from SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan
Responded 3 weeks ago
Dear Gianluca C, I am very sorry for the inconvenience with the hot water last Thursday. The problem was fixed in the morning but it took a while before the water circulation was regular. I do apologize for that and I hope you will give us another possibility to recover from this emergency situation. Thank you and best regards Francesco Castagna - Front Office Manager
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+1
I am extremely surprised by the poor quality of this Sheraton Hotel, considering this is part of Marriott Bonvoy and is marked as luxury hotel. Absolutely an old and decrepit hotel, in desperate need of renovation. Upon arrival there’s NO space for your cab or car to pull in, so I had to carry all my bags in the rain from down the street. The inside rooms are extremely uncomfortable and old. Staff were obnoxious and unfortunately very snobby, even for such a poorly maintained hotel. Other hotels that are extremely chic have less attitude. I am extremely regretful of staying here.
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Response from SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan
Responded 3 weeks ago
Dear Matheos S, thank you for writing your review about our historical 4**** hotel. We have a loading space right in front of our entrance and it is always available unless there is already someone else arriving at the same time. I guess this was your case and I do apologize for the inconvenience. I am very sorry for your comments about our staff. We always strive our best to provide an excellent service and I do not recognize our efforts in your words. If you would like to give me some more details please write to me at my email address francesco.castagna@sheraton.com Thank you again for your visit and review Francesco Castagna - Front Office Manager
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PRICE RANGE
$166 - $593 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton milan, milan sheraton
LOCATION
ItalyLombardyMilanZone 3 / Porta Venezia
NUMBER OF ROOMS
106
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