Stayed for one night only: would have stayed longer if possible. Very pleasant hotel with professional staff. Room was spacious and comfortable. Took full advantage of the outdoor swimming pool and sunbathing area, which is in a small park-like setting opposite the hotel, with a restaurant/bar. Room service food was quick and good. Breakfast was very good; everything fresh and hot/warm/cold as appropriate. Eggs cooked to order while you watch.
We would like to say "big thank you" to Angela, who made her best to make our stay unforgettable! She organized wonderful compliment, she wrote a nice personal card and make an upgrade. Angela was so sincere when we just came in into the hotel. Absolutely proffecional lady. Grazie mille, Angela! From housekeeping side: room was clean, everything was in order. Everything what we requested extra was delivered immediately. Thanks, guys! We hadn't any problem to park a car in front of the main entrance. Unfortunately the hotel is quite far from Lago Como (i mean there is not view exactly to lago Como), but it was obviously when we were planning to make a reservation (regarding the map). Anaway, we would mark hotel team 10 out of 10! Grazie!
Check-in was a bit messy as the staff were over-worked and kept on leaving us to focus on other tasks and then coming back, although it did'nt take that more than 15 minutes until we received our room key. We also were not given the room that we booked and paid for which was disappointing but they did'nt explain why. Rooms are definitely not suited towards business travellers. You can't connect many of your plugs into the socket inside the desks, as the space is restricted and accessed by lifting a wooden flap. This is a terribly old and short-sighted design. Best thing about the hotel, is the boat ride into 'Como town centre' which costs EUR 1.30, it's fun and extremely scenic, bring your camera. It's about 4km to walk into town. It costs about ~12 Euros to take the taxi. Book the hotel online to gain the Marriott Bonvoy points, as I made the mistake to book via an online hotel portal and lost the chance to gain any. Breakfast was reasonable although quite limited for a Sheraton and we would of expected a greater choice of cuisine to select from. The music in the corridors is played very loudly and can be heard from within the room. This is unnecessary, why can't folks enjoy some peace and quiet ? We're already planning a 2nd trip to Lake Como but based upon this simple oversight with the lack of accessibility to the electrical socket, it's unlikely that we'd stay in this hotel again until they modernise it and stop piping loud music into the corridors, keeping us awake at night!…
Amazing; Hotel, Grounds, Cleanliness & Professional Friendly Staff who could not do enough to make our stay a memorable one. Full Marriott Bonvoy recognition. Big Thanks to Maddalena, Toumi, Luca and the very kind housing keeping lady who looked after us . Apologies for not mentioning all other amazing staff. Truly such an amazing visit, Must try the ice cold water fountain outside the hotel .
After five months in lockdown we all piled in car and coming from Hotel du Cap, we checked into the Sheraton Como. Better service, better bed, better food, better pool service, lots of smiling faces. They could not do enough for us! Thank you!