We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Via San Michele di Pagana 8, 16035, Rapallo Italy
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
7 people are viewing this hotel
Booking.com
$779
View deal
Free cancellation until 09/27/21
Reserve now, pay at stay
Expedia.com
$418
View deal
Free cancellation until 09/28/21
ZenHotels.com
$194
View deal
Hotels.com$418
Priceline$779
Preferred Hotels$428
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1667)
Room & Suite (725)
Pool & Beach (239)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Excelsior Palace Hotel
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 27 hotels in Rapallo
Location
Cleanliness
Service
Value
Travelers' Choice

Finding an ideal romantic hotel in Rapallo does not have to be difficult. Welcome to Excelsior Palace Hotel, a nice option for travelers like you.

Given the close proximity of popular landmarks, such as Porta delle Saline (0.4 mi) and Incendio del Castello con la Processione Religiosa dei Crocifissi (0.4 mi), guests of Excelsior Palace Hotel can easily experience some of Rapallo's most well known attractions.

You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Excelsior Palace Hotel offers guests free wifi.

The hotel features room service and a concierge. Plus, Excelsior Palace Hotel offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available.

While in Rapallo, you may want to check out some of the restaurants that are a short walk away from Excelsior Palace Hotel, including La Trattoria (0.4 mi), Rocco e i Suoi Fratelli (0.4 mi), and Ristorante Le Cupole (0.7 mi).

If you are interested in exploring Rapallo, check out a government building, such as Palazzo del Municipio.

Excelsior Palace Hotel looks forward to welcoming you on your visit to Rapallo.

Read more
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking garage
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
French, Italian
1897Reviews45Q+A100Room tips
Traveler rating
  • 1,168
  • 516
  • 133
  • 55
  • 25
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Christelle J wrote a review Aug 2021
New York City, New York12 contributions2 helpful votes
Beware if you are a Black traveler! The shocked & silent indignation of being Black travelers that we received at this hotel was unacceptable. When we arrived the stares received from the guests and the reception staff was annoying and uncomfortable. It was clear that they hardly ever receive Black guests that don't need to scratch their heads about how to pay for a hotel since we paid for the place before arriving. When we checked in the receptionist Francesca was taken aback when she saw my mother's, who is a US citizen, birthplace of Haiti. I am going to give the benefit of the doubt that when we checked in that afternoon it was on the same day that Haiti experienced its second devastating earthquake and she was "trying" to look empathetic. I had then asked if it was possible to have an ocean facing room and without even faking to look in the system a flat out 'NO we are full as it is an Italian holiday'. See at a five star hotel when interacting with guests you would think they could be more accommodating since you know that is what I paid for, excellent service. At least fake it to make it seem like you tried! The next issue came when trying to schedule our Covid tests to return to the US. When I asked about our covid testing she once again told us we needed to speak with the guest relations person who was not there for the rest of the day and do it the next day. When we did speak with the guest relations person she said we were supposed to take care of it with reception when we checked-in. Basically another push back and runaround. Every step of the way we did not feel welcome here. Even going out in Rapallo and the rest of Cinque Terre we are stared at as if we are an anomaly. The only saving grace was the receptionist Daniele, he was very nice and apologized for our cold welcome and provided us with free drinks at the bar. Mainly, after I had relayed the above concerns to my travel agent who called the hotel and advocated for us. Also the porters and housekeeping staff were very nice as well and didn't look down on us for being Black guests. The hotel is quite nice but we will never spend our money at the Excelsior or Rapallo ever again.
Read more
Date of stay: August 2021
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Share
Response from Excelsior Palace, General Manager at Excelsior Palace Hotel
Responded 4 weeks ago
Dear Ms Christelle, Your review leaves us speachless. We are sorry that you didn’t feel “welcome”, for us all our Guests are welcome and our main goal is to make them feel at home. We are sorry that the room did not meet your expectations: you had assigned the typology that you booked and there was no need for the staff to verify, since the hotel was fully booked everyday and the staff was always updated. Regarding the covid test, unfortunately there are a few laboratories/farmacies in the area that do it, beside the huge influx of tourists due to the pick of the season and the new rules of the Italian Government in force since the beginning of August. Given all the above, we are really sorry to be unjustly accused to treat our guests differently according to their origins and even more that you could not enjoy the holiday just for a "feeling". In conclusion, we can only strongly disagree with the comments. Best regards, Aldo Werdin General Manager
Read more
sherinhibu7 wrote a review Sep 2020
London, United Kingdom3 contributions1 helpful vote
Hotel's Favorite
My stay at this hotel was beyond great! I had an amazing time and everything was on point. Good customer services - staff were very friendly and helpful at all times, specially the staff by the swimming pool and the beach. The breakfast was just okay, not a lot of choices but a good breakfast. The facility were also very good and The infinity Pool was just Wow!! highly recommended this hotel to any. Solo, couple or family! Will definitely return.
Read more
Date of stay: September 2020Trip type: Traveled solo
Helpful
Share
Response from Excelsior Palace, General Manager at Excelsior Palace Hotel
Responded Sep 11, 2020
Dear Guest, we are delighted to read that you enjoyed the experience of being our Guest and that you appreciated in particular the professionality and kindness of our Staff. We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times. Warmest regards from the Portofino Coast, Aldo Werdin General Manager
Read more
Scuderiaedo wrote a review Aug 2021
London, United Kingdom120 contributions66 helpful votes
The Excelsior has a grand presence and view on this spectacular coast leading to Santa Margherita and Portofino. The rooms are comfortable albeit 122 is somewhat small as a "classic" category without a desk to be able to work from. The "beach" is great in terms of access to sun loungers even in August far enough away from other guests and steps from the rocks into the sea.... with two pools as well. Gym has great, modern TechnoGym equipment and a beautiful view out onto the sea. The staff is obviously feeling the post Covid pressure with less of them and not as engaging. We have been going here for over 15years and will go back as the DNA is sound, they need to just catch a breath!
Read more
Date of stay: August 2021
Rooms
Location
Service
Helpful
Share
Response from ExcelsiorRapallo, Marketing at Excelsior Palace Hotel
Responded Aug 14, 2021
Dear Mr Scuderiaedo, we warmly thank you for this review and for being a faithful Guest of the Excelsior Palace Hotel! We are glad you appreciated many aspects of your experience and we took note of those that convinced you less in order to constantly improve our standard. Looking forward to welcoming you into the next future, we send our best regards. Aldo Werdin General Manager
Read more
maddeline wrote a review Aug 2021
New York City, New York51 contributions99 helpful votes
The Excelsior is a spectacular classic European hotel. The rooms are well appointed and the beach club which combines beautiful pools and the sea is stunning. The service was consistently excellent. I say classic European because it screams of a boutique European hotel rather than let’s say a Ritz Carlton which to us was a plus. A number of people here have complained about the breakfast buffet so we were very curious what it would entail. It is more than ample with everything from fresh fruit to eggs, quality pancakes to croissants. It feels, well, European but with plenty of options! But if you are looking for the enormous all you can eat Cancun breakfast buffet with omlelet stations etc (which are great in that setting) you will be disappointed. And this may not be the place for you anyway. Bravo!
Read more
Date of stay: July 2021
Value
Rooms
Service
Helpful
Share
Response from ExcelsiorRapallo, Marketing at Excelsior Palace Hotel
Responded Aug 4, 2021
Dear Ms Maddeline, we greatly appreciate your nice review and we do thank you for the time you dedicated to particularly describe our services, rooms, location and our breakfast. We are glad to hear that you appreciated your stay at the Excelsior Palace Hotel and we look forward to welcoming you once again on the Portofino Coast! Best regards Aldo Werdin General Manager
Read more
PerMortenOslo wrote a review Jul 2021
Oslo, Norway11 contributions10 helpful votes
4 days stay in July 2021 Being a travel agency professional and owners of a travel agency in Scandinavia we are traveling a lot around the world and a few of them in five star resorts. Excelsior Palace is a real five star hotel and you will know right from the time you arrive and with your whole experience! It starts with Valet parking, a fantastic location and hospitality and personal service in the reception and a professional concierge. The beach club are really luxurious and with a breathtaking views. Here you also have the restaurant Eden Roc (not a part of the original Eden Roc we have been on in the French Riviera and on St Barth) with very attentive service and super tasty food. Tip: Try the pasta trofie and the one with walnuts! Overall a fantastic hotel with REAL five star service all over. Nice breakfast on a terrace and the city of Rapallo is Ok but not more. Good location for going to St Margararita Linguire (2km) and Portofino (7km) and of course Cinque Terre. If you have the budget opt for a room with a view over Portofino bay! We will be back!!
Read more
Date of stay: June 2021Trip type: Traveled as a couple
Helpful
Share
Response from ExcelsiorRapallo, Marketing at Excelsior Palace Hotel
Responded Jul 31, 2021
Dear Mr PerMOrtenOslo, your review leaves us speachless.....thanks a lot! We are incredibly happy to hear that your experience and the Excelsior Palace Hotel met your expectations and that you fully appreciated the Staff, the location, the services, the view and the surrouding areas. Once again, thanks a lot for your words that have been already shared with the entire Excelsior Staff! Looking forward to welcoming you in the next future, kindly accept our best regards. Aldo Werdin General Manager
Read more
Previous
123456
PRICE RANGE
$136 - $517 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel excelsior palace
LOCATION
ItalyLiguriaItalian RivieraRapallo
NUMBER OF ROOMS
119
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Excelsior Palace Hotel
Which popular attractions are close to Excelsior Palace Hotel?
Nearby attractions include San Michele di Pagana (0.6 miles), Centro Storico (0.4 miles), and Castello di Rapallo (0.4 miles).
What are some of the property amenities at Excelsior Palace Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Excelsior Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excelsior Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Palace Hotel?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to Excelsior Palace Hotel?
Conveniently located restaurants include Elisir - Bar Ristorante, Highway Burger, and Armida 1905.
Are there opportunities to exercise at Excelsior Palace Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Excelsior Palace Hotel have an airport shuttle?
Yes, Excelsior Palace Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Excelsior Palace Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Rapallo.
Are pets allowed at Excelsior Palace Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.