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Excelsior Palace Hotel

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1,226 Reviews from our TripAdvisor Community

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Showing 523: English reviews
Wagga Wagga, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

After driving from Lake Como to Rapallo (I personally would not recommend self drive) we checked into this beautiful hotel which is situated right on the water but within walking distance to the shops & cafes. Our room wasn't ready when we arrived so with the assistance of concierge we went on a private boat cruise around the coast to... More 

Helpful?
Thank WenMM
Tappan, New York
Level Contributor
10 reviews
6 hotel reviews
Reviewed 1 week ago

Stayed here for a night, very old world feel but maintained well. Arrived late and was jet lagged so didn't get to take advantage of the included breakfast but wouldn't hesitate to return. Infinity pool on the water is nice and the spa is welcoming. Not the most kid friendly hotel, at least that is the vibe I felt.

Helpful?
Thank Rob F
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, We are happy you wouldn't hesitate to return and do hope we'll have the pleasure to welcome you back in the not too distant future, maybe for a longer stay. Thank you for your comment and warmest regards from Rapallo, Aldo Werdin General Manager More 

Hildenborough, United Kingdom
Level Contributor
3 reviews
Reviewed 1 week ago

We had read some reviews and were a bit dubious about booking, but we had an amazing time at this delightful hotel. The staff could not be more accommodating, extremely friendly, the staff are all really lovely. Not stuffy like some 5* hotels, they even gave us an upgrade for our anniversary. We would highly recommend this traditional hotel. We... More 

Helpful?
Thank lauraponzecchi
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thanks for your great review on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property and our Staff. Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Classic, fantastic position, beautiful, but ... too old !!! The room was renewed leaving some of the furniture inside with new ones. Big TV but I couldn't find a channel in good resolution, look like they using the satellite channels but so bad image. Bathroom rebuild but no hair dryer, You have to find somewhere in the wardrobe. Limited complimentary... More 

Helpful?
Thank Miguel D
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Greetings from Rapallo, We are awfully sorry to hear your remarks about your overnight stay on the occasion of a meeting organized at the Hotel at the beginning of this week. Herewith following your main comments and our replies: - TV channel: after double-checking the TV set in the room you occupied, we can assume that it was a temporary... More 

Bloomfield Hills, Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

This beautiful hotel sits atop a long winding drive and overlooks the blue green waters of the Tiburian Sea. The lobby is breathtaking with its large expanse of white marble and crystal chandeliers. Our room was also filled with beautiful white linens and wood floors and the view of the sea below was accessed from an arched glass double doorway.... More 

Helpful?
Thank defran99
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your great review on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property above all the location, the room and the Staff. We are also very pleased to know that you really liked our Buffet Breakfast. Looking forward to the pleasure of welcoming you soon, we... More 

Biot, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2016 via mobile

We discovred this hotel ten years ago. And since then we come back one - two times a year. Everything is perfect with this place, the food, the service, the rooms the restaurants. It is also a great place to take children. We are always looking forward to come back to this elegant palace.

Helpful?
Thank norvege1978
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for the preference renewed to the Excelsior and for commenting your last stay. We are delighted to hear that you appreciated again our property. Looking forward to welcoming you again, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager More 

Phoenix, Arizona
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 30, 2016

The service was flawless! The views AMAZING! The location excellent for running down to Cinqua Terra or over to Portofino. Our room was lovely and our bathroom large and inviting. We took a train here from Rome and the hotel is 5 min from the train station. The ferry is an easy way to get around too! Cabs are expensive... More 

Helpful?
Thank ttj1028
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments on the occasion of your recent stay with us. We are delighted to hear that you appreciated our property above all the location, the service and the room. Looking forward to the pleasure of welcoming you again, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 28, 2016 via mobile

Beautiful rooms, great breakfast ,spacious and clean rooms which is a rarity in Italy!!! Infinity pool is a bonus and setting is just breathtaking Highly recommend for fussy travellers like myself who love good service and cleanliness

Helpful?
1 Thank Hyacinta Z
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your stay in April at the Excelsior. We are pleased to hear that you fully enjoyed the experience of being our Guest. Hoping to welcome you again to the Excelsior, we thank you for your kind attention and we send you our warmest regards from Rapallo. Aldo Werdin General Manager More 

Modiin
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 27, 2016

We spent 4 nights at the Excelsior Palace Hotel. We arrived just before the sun went down to see the great view from our room balcony. We were checked in by a professional and friendly receptionist and went out to grab a bite as the prices of the hotels restaurant had no correlation whatsoever to hotels price. The room was... More 

Helpful?
Thank Adar C
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We regret to read about your disappointment. Concerning the Wi-fi connection, we are awfully sorry for the inconvenience you experienced and we wish to inform you that we are still working to improve the service. With regard to the parking issue please be informed that we are a five star luxury property and therefore the valet service is... More 

Stockholm, Sweden
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 27, 2016

What this hotel has more than anything is stunning views! I had a room facing the ocean and it was fantastic to see the whole sea outside of the balcony. The hotel has that old feel to it, The room was clean and the food was nice. And even though small portions we got so many different things that you... More 

Helpful?
Thank Tiare72
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thanks for your great review on the occasion of your recent stay at the Excelsior. We are delighted to hear that you appreciated our property above all its views, the room and our Staff. Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from the Portofino Coast. Aldo Werdin General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Lord Byron Restaurant
The Lord Byron Restaurant
Cuisines: Italian, Mediterranean, European, Seafood
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
In una posizione unica, con vista ad est della baia di Rapallo e, ad ovest, del promontorio di Portofino, L'Hotel Excelsior e stato riportato agli antichi fasti di inizio '900, quando rappresentava tappa obbligata per il bel mondo di allora. Tutte le camere offrono indimenticabili viste sul panorama che ha ispirato grandi scrittori. L'hotel, aperto tutto l'anno, dispone di 123 camere, due ristoranti aperti anche alla clientela esterna (Lord Byron, aperto tutto l'anno e Eden Roc, una splendida terrazza sul mare, aperto durante la stagione estiva), due bar aperti anche alla clientela esterna (Yachting Bar aperto tutto l'anno e Sporting Bar aperto durante la stagione estiva anche per snack ed insalate), un centro congressi di 650 mq con 9 sale riunioni che accoglie sino a 450 delegati, un Health & Fitness Center con 5 cabine massaggio, piscina interna riscaldata vista mare con idromassaggio, palestra vista mare, Beach Club privato con due piscine panoramiche, di cui una dotata di lettini idromassaggio,e terrazze. ... more   less 

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035, Rapallo, Italy
Location: Italy > Liguria > Italian Riviera > Rapallo
Price Range: $126 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hotel Excelsior Palace
Hotel Style:
#1 Business Hotel in Rapallo
#2 Spa Hotel in Rapallo
#2 On the Beach Hotel in Rapallo
#3 Romantic Hotel in Rapallo
#3 Luxury Hotel in Rapallo
#5 Family Hotel in Rapallo
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Questions & Answers

Here's what travelers have asked, with answers from Excelsior Palace Hotel staff and other travelers.
16 questions
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Fairview
Fairview
over a year ago
Fairview
over a year ago

See all questions (16)

Questions? Get answers from Excelsior Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Have a sea view, well worth the extra.”
 of 5 bubbles lauraponzecchi, 1 week ago | Read review
“If you are traveling with children and can afford it, take two connected rooms...”
 of 5 bubbles AdarC, Oct 27, 2016 | Read review
“Make sure to get a room with ocean view!”
 of 5 bubbles Tiare72, Oct 27, 2016 | Read review
“Highly recommend this property”
 of 5 bubbles MisoManhasset_NY, Oct 26, 2016 | Read review
“High floor room with sea view.”
 of 5 bubbles Skiffy73, Oct 21, 2016 | Read review
5 of 5
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