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Excelsior Palace Hotel

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Via San Michele di Pagana 8, 16035, Rapallo, Italy
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1,078 Reviews from our TripAdvisor Community

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Showing 468: English reviews
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Came for a wedding and Excelsior Palace was the place to stay. Old Hollywood glamour! We were upgraded to a room with a balcony of the bay. Everything was amazing - the delicious breakfast buffet, the room, hotel service in every aspect (we even used the baby sitter services and I would recommend it), the pool, Eden roc restaurant was... More 

Helpful?
Thank Carin G
Redhill
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Lovely hotel full of charm and character, there is a steep hill and 50 steps to the hotel, so try not to forget anything from your room on your way to the town! We loved the location there are views across the harbour and the sea, beautiful! Breakfast is lovely, top quality fresh food, egg chef outside, although can be... More 

Helpful?
Thank Sally V
Bucharest, Romania
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Since my first visit here, I knew I have to come back. Now, 3 years later only one word can fully describe my experience here -AMAZING They treat their guests as family and go above and beyond to make our vacation here unique and unforgettable. Over the top gournet food and excellent service. Thank you, I will definitely return soon.

Helpful?
Thank VIOCOM
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for coming back to the Excelsior and for your comments. We are delighted to hear that we did meet again your expectations. Thanking you for your kind attention, we are looking forward to welcoming you in a not distant future and send you our warmest regards from the Portofino Coast. Aldo Werdin General Manager More 

rhnaks
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed 1 night at the Excelsior as we were with a group passing through to Monaco. Our room was on the top floor overlooking the marina. With a small balcony, the view was lovely. Everything worked in our room. Overall decor and condition of the hotel is good, but we can see so wear in various areas. The... More 

Helpful?
Thank rhnaks
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your comments on the occasion of your recent stay at the Excelsior. We are happy to hear that you appreciated our property. Regarding the wear of various areas we kindly ask you to provide us with more information in order to improve our product where necessary. Looking forward to the pleasure of welcoming you again,... More 

Winnipeg, Canada
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Had the chance to stay for 5 nights at the Excelsior Palace hotel. I do agree with many reviewers who mentioned about the worn-out condition of the hotel. The property is in dire need of refurbishing from carpets to elevators to furniture etc. I understand their need to maintain a certain historical aura of the hotel but dirty and puckered... More 

Helpful?
4 Thank kentan8
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your comments on the occasion of your recent stay with us. We are delighted to hear that you appreciated our Staff whom you found very professional. Regarding the conditions of the hotel, we inform you that every year renovation works are carried on a regular basis in order to improve our property. Moreover, regarding... More 

Berlin, Germany
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We paid 306€ for one of the smallest rooms I've ever slept in my life. This room was so small that we couldn't even get the room service tray with all our food in. The sad part about the story is that as a platinum member I even got a room upgrade so I don't want to imagine how small... More 

Helpful?
Thank lionel36hutz
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We are awfully sorry to hear about your disappointment concerning our Hotel. We wish to remember you that you booked a Classic room without balcony and without sea view (the description of all our rooms is always well specified on the website where you made the reservation) and were upgraded to one of our Superior rooms with balcony... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in the Excelsior for 4 nights. It's in a nice location with good views (although Rapallo is a little run down). Whilst it does have an air of old world refinement - with lots of artwork on the walls, antique furniture, and well dressed staff - a lot of the decor is tired and in need of refurbishment. The... More 

Helpful?
1 Thank Oliver T
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Mr. Oliver, Thank you for reviewing your recent stay with us. We are awfully sorry to hear about your disappointment about the Hotel. Every year a series of renovation works is planned and we inform you that both the furniture and art pieces are authentic antiques. Best regards from Rapallo. Aldo Werdin General Manager More 

Plymouth, United Kingdom
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is even better than we experienced in 2014. We had a lovely 3rd floor room for 7 nights, with floral balcony which was cool in the evening as the sun moved. We recognised many of the staff from Head Waiter Antonio to the charming Oreste who runs the Yachting Bar. Their welcome was effusive and genuine. Well maintained,... More 

Helpful?
Thank embleton07
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, thanks for your great review. We are delighted to hear that you appreciated our property above all the room with balcony with its beautiful sea view and the Staff. We are also very pleased to know that you really liked our Restaurant. Looking forward to the pleasure of welcoming you soon, we send you our kindest regards from... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The view from our room overlooking the harbor was spectacular! Service was truly great as they made sure you were happy and comfortable at all times. Laura at the front desk definitely went the extra mile. We ate at both the restaurants. Eden Roc had the views and sound of crushing waves hitting the rocks. Lord Byron was excellent cuisine... More 

Helpful?
1 Thank Nancy K
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, thanks for your great review on the occasion of your recent stay at the Excelsior. We are delighted to hear that you really appreciated our property above all the views, our Staff and the service. We are also very pleased to know that you really liked our two Restaurants. Looking forward to the pleasure of welcoming you soon,... More 

Coventry, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have just returned from a seven night stay at the Excelsior with my wife and two grown up sons. The hotel is lovely with exquisite furnishings throughout and a great poolside area.. Rooms are not big but comfortable and well appointed. Tea making facilities would be appreciated and the use of an iron and ironing board would have been... More 

Helpful?
Thank Liam D
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review on the occasion of your recent stay with your family at the Excelsior . Concerning the iron, we inform you that according to the Italian safety legislation, we cannot provide our Guests with iron in the rooms. Naturally, our laundry service was at your complete disposal. With regards to the lunch price,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Lord Byron Restaurant
The Lord Byron Restaurant
Cuisines: Italian, Mediterranean, Seafood
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
In una posizione unica, con vista ad est della baia di Rapallo e, ad ovest, del promontorio di Portofino, L'Hotel Excelsior e stato riportato agli antichi fasti di inizio '900, quando rappresentava tappa obbligata per il bel mondo di allora. Tutte le camere offrono indimenticabili viste sul panorama che ha ispirato grandi scrittori. L'hotel, aperto tutto l'anno, dispone di 123 camere, due ristoranti aperti anche alla clientela esterna (Lord Byron, aperto tutto l'anno e Eden Roc, una splendida terrazza sul mare, aperto durante la stagione estiva), due bar aperti anche alla clientela esterna (Yachting Bar aperto tutto l'anno e Sporting Bar aperto durante la stagione estiva anche per snack ed insalate), un centro congressi di 650 mq con 9 sale riunioni che accoglie sino a 450 delegati, un Health & Fitness Center con 5 cabine massaggio, piscina interna riscaldata vista mare con idromassaggio, palestra vista mare, Beach Club privato con due piscine panoramiche, di cui una riscaldata e l’altra dotata di lettini idromassaggio,e terrazze. ... more   less 

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035, Rapallo, Italy
Location: Italy > Liguria > Italian Riviera > Rapallo
Price Range: $306 - $1,970 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hotel Excelsior Palace
Hotel Style:
#1 Business Hotel in Rapallo
#2 Spa Hotel in Rapallo
#2 On the Beach Hotel in Rapallo
#3 Luxury Hotel in Rapallo
#3 Romantic Hotel in Rapallo
#5 Family Hotel in Rapallo
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