Stayed three nights. Bathrooms extremely small. Black walls in halls- dated dark. Staff not friendly. Needs major renovation. View of water good and an easy walk to Portofino. Would not stay there again.
As the saying goes, if you put a tutu on a pig, it isn't a ballerina. Having a marquee location does not make you a great hotel either. in this case, not even a good one. One cannot deny the spectacular views of Portofino harbor from the hotel but the allure ends there. The rooms are shabby, dated and poorly appointed (particularly for the money). We reserved a triple with a view. when we arrived that was exactly what we got, except no air conditioning; in fact, no air movement at all. After several ' 'attempts' to fix this, we were offered two small rooms with AC to sleep and a further promise to review the situation in the morning. While I strongly suspected that this did not just happen, my suspicions were confirmed when friends in the same hotel, who had problems of their own, were moved to the room next door, also sans AC. The Manager was not very helpful and 'could do nothing' because they were fully booked. After several goes around we were given a smaller room, also with a view and AC this time. There was no accommodation for the disruption or inconvenience. there is a generally poor customer service mentality at the hotel. we did enjoy the terrace across the street with lovely views of the sea. in keeping with the theme, this area was unkept and during our three days there the trash bins were not emptied, rubbish that was sitting on the chair the day we arrived was still there when we left and towels were left on the chairs from prior days. it is a pity because having the location as a starting point should position this hotel for success but the lousy attitude of their management and the basic services equal a two star hotel in a great location. Go somewhere else.…
Large nice room with incredible view. Breakfast was great. Staff was incredible. 5 star service. Room is simple for the cost but very reasonable considering location. Best deal by far in Portofino. Definitely will stay here next time we are here.
Third stop on our 3 week road trip were really disappointed with the hotel and our room - and let the Manager know. He said he would move us the next day and he did - but failed to mention the 30% increase in price (nice checkout surprise!) At $450+ the room was overpriced,- and a little noisy (over the main road) but the view was out standing and the wonderful private Terrace they had for guests - across the road - was outstanding. Parking added another $25/day. Breakfasts were good and the staff friendly and accommodating. Glad we stayed but probably wouldn't go back at nearly $500/day all in.
My friend and I truly enjoyed our stay at the Hotel Piccolo. Serene and quiet (away from the bustle of the dock), the scenery is like that of an Italian fairytale. Clean and simple room, with a lovely breakfast selection of both hot and buffet items (which, due to the pandemic, was not self-serve when we were there). The hotel also has its own private terrace overlooking the lake, and a sense of elegance without pretense. For me, it was perfect, and I look forward to returning again in the future!
Dated interiors which feel cheap, and service mediocre - we had noise in our room due to the kitchen extractor fan, which eventually stopped but not reasonable for the price. Taxi organised for us by the hotel tried to over charge us for paying in card, after explicitly asking the hotel if we could pay with card to which they said yes. Additionally, website makes it look like private beach, but actually the swimming part is public - that’s fine, but positioning is not what it seems. Location is great, but would not call this value for money at all!
We were very satisfied with our choice. The location of the hotel is perfect because it’s very central and close to Portofino city and also to the beach . Our room was huge and everything was very clean . We loved the little terrace - even we had no view to the ocean but it was a relaxing atmosphere. Breakfast was good and we loved the entire staff . Very polite and attentive to assist and help at all times . Overall a wonderful hotel ! We’ll definitely come back !
We have stayed for a couple of days in this cosy and beautiful hotel. Location is really nice but what we have really enjoyed was the professional but friendly service! We would particularly like to mention Fabrizio, what a character. Incredible how he could anticipate our needs during our stay. Definitely a great added value to this great hotel. Can’t wait to be back.
Our favore place in Portofino. We appreciate the position. Most of the time we have room with sea view. Baia del Canone is downstairs, crossing the main street to Portofino, and it's one the most beautiful. Seaside terrace is exclusive use hotel guests. Parking is available. Location is perfect to walk 5 min to Piazzetta Portofino or Paraggi.
Our room was old and not renovated, with sea view over the busy road very noisy and without sound insulation. The windows could not be closed completely (photo), the carpet was very dirty (photo), desk lamp without lampshade (photo), the couch was old and dirty (photo), the table was stuck and obviously had not been cleaned for a long time, the hair dryer in the bathroom did not work and the TV did not show any channels. The public beach at the hotel is very small and not maintained. The breakfast room is uncomfortable and the staff is overtaxed. The cappuccino was lukewarm, orders were forgotten (milk for muesli). Unfortunately the terrace cannot be used for breakfast. The only positive thing was the guy who was taking our luggage at arrival, he was very friendly. The price/performance ratio is not right here at all (we paid 350 Euro per night). We do not come back.…
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