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Traveler (719)
Room & Suite (167)
Dining (63)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Meliá Genova
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 95 in Genoa
Location
4.4
Cleanliness
4.7
Service
4.5
Value
4.3
Travelers' Choice
GreenLeaders Silver level
Located in the exclusive Carignano district just steps away from the city’s commercial, cultural and financial centre, is the ideal venue for business travellers and for short holiday stays, also for the entire family. 99 rooms equipped with all the conveniences and immersed in a modern, luxurious setting including the unique Newport Presidential Suite with a private hydro massage tub on the terrace. The Grace Restaurant welcomes guests in a setting of sober refinement. The cuisine combines the flavours and aromas of Liguria with the pleasures of traditional international cuisine. The Wellness Club Azure is equipped by an exercise pool, water jet hydro massage tub, Turkish bath, tropical and mist showers and a fitness area.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Fireplace
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
Italian
Hotel links
Special Offer:Book now on our website
2158Reviews51Q+A100Room tips
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Most Recent
Danexplorer wrote a review May 18
Copenhagen, Denmark337 contributions158 helpful votes
We had chosen one of the rooms with a terrace on the top floor, and it turned out to be a perfect choice where we enjoyed the first breath of fresh air in the morning and to relax before going to bed. The hotel is very clean, the breakfast is 'dangerous' (tempting you to eat too much), and the staff is gentle and efficient, so what can you wish more? Only one thing surprised us with a big bang. How is it possible that a five star hotel does not have toilet seats with soft close?
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Date of stay: May 2022
Rooms
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Service
Room Tip: If your budget allows it choose a room with terrace on the sixth floor.
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded 2 days ago
Dear Danexplorer, thank you very much for your visit and wonderful feedback! We are so pleased to know that you spent with us a great stay and you appreciated the comfort of your room and the tasty Breakfast that we offer to our Guests! We hope to have soon a new possibility to welcome you back in a near future, Best regards from all the Team! Francesca Peterlongo Guest Experience
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CatalinaR wrote a review Jul 2021
Turin, Italy119 contributions67 helpful votes
Hotel's Favorite
The hotel is located in a beautiful calm, but more upscale area. We went during Covid so unfortunately the pool was closed, but everything else was top service. The staff were very kind and polite, the breakfast was delicious and the room was impeccable - nice bed, bathroom and amenities (like Rituals products in the bathroom). Nice touches. We had a private balcony room - with a beautiful view! Would 100% recommend.
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Date of stay: June 2021
Value
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1 Helpful vote
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Aug 7, 2021
Dear catalinaraluca, Thank you very much for such great review about our Meliá Genova Hotel. We love to hear that we were able to meet and, if I may say, exceed your expectations. We're so proud to know that you enjoyed not only your fantastic room with terrace situated on the top floor, but mostly our Team, that works very hard to offer a welcoming, clean, quiet and comfortable environment to all our kind Guests. We look forward to having you as our guest again very soon. Best regards, Francesca Peterlongo Guest Experience
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MaxABCDEF wrote a review Apr 2022
Canton of Neuchatel, Switzerland25 contributions28 helpful votes
Overall, experience was average for a 4-star hotel. Very short of expectations for a 5-star venue. - Furniture in the room was quite aged, bathroom amenities were very average, with some towels having holes in them. - Breakfast selection was composed mainly of industrial foods with very few local selections. Many lost opportunities considering the overall food quality in the region. - Wellness was non-existent - there is a very small swimming pool and a steam bath. The swimming pool was by reservation only and was virtually impossible to book, despite that is was actually empty most of the time, and the small steam bath was switched off completely. - Overall, the staff seemed to be in reactive problem-solving mode, as opposed to proactive guest experience mode.
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Ask for a high floor. Rooms on 1st floor are very dark and noisy
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded 3 weeks ago
Dear MaxABCDEF, thank you very much for your visit and your review. We are very sorry to read that your stay did not meet your expectations. We had the possibility to meet and talk about the points you mentioned, especially for what concern the Wellness Center. As discussed, we always send to all our Guests a pre-arrival letter, explaining the access mode of the Area, after the Covid situation. For the moment our protocol not allows us to switch on the Hammam, and the Swimming Pool has a maximum capacity (for this reason we book slots during the day, offering to all our Guests various possibilities to assure them to enjoy this special Service). Thank you for your feedback about Breakfast; our Chef take care about this important meal and we accept with pleasure all suggestions. We already offer a special Ligurian Corner to allow our Guests to try the specialities of our beautiful land, but we will improve it, to spread our local food culture! We apologize for any other inconvenience, if we made a mistake during the check of our Laundry. We assure you we will adress your concerns to the departement involved, hoping to have soon a new possibility to welcome you back and show the quality of all our Services. All Team looking forward your next visit, to show you our warmest welcome! Best regards, Francesca Peterlongo Guest Experience
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Christian wrote a review Feb 2022
San Francisco, California1 contribution
Yes, you read the title correctly. Hospitality is an industry I understand. Five years ago, I left that industry, but I worked for the luxury brand of Marriott Hotels for eight years. I stayed at the Melia Genova from January 25th to January 27th. It's a boutique luxury hotel, and my stay was made at the last minute. I was sightseeing and enjoying the city, but I had a work emergency and decided to stay at the Melia to get to work on my laptop. So I check in to the hotel in the late afternoon and go upstairs, unpack and get to work. After hours of taking calls and fixing problems, I get up to use the bathroom, and I lift the lid to the toilet seat, and it's been used. Luckily it was just urine, so it wasn't immensely disgusting, but I still have to urinate, so I flush the toilet, do my business, and head downstairs to speak to the front desk. Some things need to be said in person. I first asked for a manager, but nobody was available since it was past 8 pm. So I explained what happened to the front desk lady, and she immediately got defensive. Now, I am not going to yell at the front desk for a mistake that housekeeping made. So, I was surprised when she became defensive because I was simply explaining the situation. Her response was along the lines, "I don't understand why you didn't call us right away." I had to explain to her that I didn't want anything from her that I thought it would be best to talk in person and that I am simply telling her so that she can tell her boss, which inform can talk to the head of housekeeping and fix this situation so that it never happens again. Now, while I can dismiss the mistakes made by the front desk attendant as simple shock or undertrained, I cannot dismiss the fact that no supervisor reached out to me in my two-day stay. You're a boutique luxury hotel. Your whole business model is based on return clientele. Now I'm left wondering if the front desk agent never told her supervisor, or they thought it was a hoax or simply didn't care. If a used toilet doesn't deserve five minutes of a supervisor's time, simply state that they are sorry and that the issue has been fixed and give assurance that it will never happen again, then what does? That's enough on that subject. The other thing that made my stay unpleasant was that the queen size bed did not have a queen size mattress. They put two smaller mattresses together to make up a queen-sized mattress, leaving a fissure in the middle, making it very uncomfortable to sleep on. Also, while the rooms have these beautiful extra large hinged windows, they are not as beautiful when you realize your neighbors can look directly into your bedroom. \
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Date of stay: January 2022
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Feb 26, 2022
Dear Barcapolo, First of all I would like to thank you for having given us such detailed feedback regarding your last experience with us. We work hard every day to make our Guests live an amazing Melia experience and we are extremely sorry that in your case we couldn’t make it happen. In fact, I really appreciate your feedback that allow us to know how do you feel about your last experience with us. As a Melia brand we are always taking care our Guest, focus our efforts in service satisfaction and provide best experiences possible. We have service vocation in order to take care about the details that make the difference. This values have allowed us to increase and improve our service standards. For that reason, I apologize with you if we missed your complaint; usually all suggestions or requests are fully discussing with our General Manager, to guarantee a follow-up to all our Clients. Your opinion is very important to us and I shared your concerns to all departements involved. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. I tried to get in contact with you after your check-out but unfortunately, as a walk-in reservation, I did not have the possibility to obtain your details. I will be pleased to welcome you in a next stay and show you the quality of our Service. Please, don't hesitate to contact me in case of a new reservation here at Melia Genova, it will be a pleasure for me to meet you and give to you my personal apologies. Best regards, Francesca Peterlongo Guest Experience
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GiuliaGrassi2014 wrote a review Jan 2022
London, United Kingdom172 contributions84 helpful votes
We booked this hotel in August for a romantic getaway and then, due to some family issues, they kindly agreed to move the booking for us last minute. They didn’t have to, so this was very appreciated! Customer service here is second to none - it is worth noting that everyone at reception is extremely polite and attentive - they booked restaurants for us, as well as two fit to fly COVID tests, for instance. A couple of issues however made me think this hotel is not a 5 star venue. - We had booked the suite with private balcony - the room itself was huge and really lovely, but not luxury. For instance, shampoo dispensers look cheap, and the hot tub on the balcony was not a hot tub, sadly - despite multiple tries, the water never went above 35 degrees, which is an issue in December. The hotel gave us some money back, but this was not the experience we were hoping to have. - Breakfast was disappointing. Cappuccino was not that tasty, and food selection was quite limited. Not bad, but definitely not fit for a 5 star hotel. All in all, venue is lovely, with a great entrance and excellent customer service. It is perfect for business clients, not the best for couples - rooms are quite “dry” and do have much character.
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Jan 11, 2022
Dear GiuliaGrassi2014, first of all I would like to thank you for sharing with us your concerns about your stay here at Melia Genova. We work hard every day to make our Guests live an amazing Melia experience and we are extremely sorry that in your case we couldn't make it happen. As a Melia brand we are always taking care of our Guests, focus our efforts in Service satisfaction and provide best experiences possible. We have service vocation in order to take care about the details that make the difference. For this reason, your opinion is very important for us. We are sorry for the misunderstanding occurred; as explained, the Jacuzzi setting is to reach a maximum temperature of 30/35 degrees, and we checked also this morning and the water was settled on that temperature. Anyways, we understand your point of view, and it was a very pleasure for us to show our interest in your completely satisfaction and we hope that you appreciated our commercial gesture, hoping to have soon a new possibility to welcome you back in a near future. I remain on your complete disposal for any further assistance. Best regards, Francesca Peterlongo Guest Experience
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Luci Leke wrote a review Sep 2021
Seriate, Italy83 contributions62 helpful votes
+1
Maybe just because we travel with dogs, sometimes hotels tend to put us in their crappiest rooms. We pay the same rate as other clients and on top of that a dog fee that is not ridiculous, so I find this really not correct. In Melià hotel we booked a SUITE, that was pretty aged, not too maintained and DIRTY! Absolutely not worth the money spent.
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Date of stay: July 2021Trip type: Traveled
1 Helpful vote
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Sep 25, 2021
Dear iamLucieLekes, thank you very much for your stay and feedback about it. We apologize if you found something "dirty" in the room, we are sorry to not had the possibility to check with you and, in case, offer you a solution for that. We pray to trust us that our Hotel is totally pet-friendly; we usually apply a supplement only for a special sanification after the stay, but dogs are welcome here at Melia Genova, without any difference of room or treatement for the owners of them. For that reason, we hope to have soon a new possibility to welcome you back and show you the real passion for the Service for all our kind Guests :) Best regards, Francesca Peterlongo Guest Experience
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RBucher wrote a review Sep 2021
Bern, Switzerland24 contributions3 helpful votes
This is a a nice Hotel in a clean neighborhood. The Hotel provides also secure Parking! We had the junior Suite. Nice Room with plenty of Space. Nice Bathroom with Rituals products. WiFi was good and free. 10 min walk to the City Center. Train Station about 20 min walk away.
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Date of stay: September 2021Trip type: Traveled
Room Tip: Private Parking, nice Restaurant behind the Hotel
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Sep 17, 2021
Dear RBucher, thank you very much for your visit and nice feedback! We are so pleased to know that you appreciated your stay and we are looking forward your next visit! Best regards from all Melia Genova Team, Francesca Peterlongo Guest Experience
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Mihai N wrote a review Sep 2021
Toronto, Canada5 contributions
Excellent hotel - we got a large room with huge terrace. Bathroom was also large and it had a bathtub and 3 showers - one at bathtub and 2 on the shower cabin. I am looking forward to use the spa next time. Hotel is situated within walking distance of historic city center (10-15 minutes). The staff are excellent - really polite and helpful. COVID19 protocols are taken seriously - you can’t come into the hotel without sanitising your hands and having your temperature taken (entrance door won't open until you take your temperature - this is the first place I saw this), so it’s really nice and safe.
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Date of stay: July 2021
Location
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Sep 12, 2021
Dear mihain940, thank you very much for your visit and for your feedback! We are very happy to know that you totally appreciated your stay, the room and the facilities, and you noted our efforce to offer the total safety of our Guests following the protocol against COVID. We hope to have soon a new possibility to welcome you back in a near future. My best regards, Francesca Peterlongo Guest Experience
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windclems wrote a review Aug 2021
Tokyo, Japan41 contributions47 helpful votes
This a hotel better suited for business , its okay to stay if you are a tourist but there is no charm , or something that keeps it worth remembering. Other than that room and bathroom are great . Just for our room with have no views just the one inside the building .
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Date of stay: August 2021
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1 Helpful vote
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Aug 27, 2021
Dear windclems, thank you for your review. We are pleased to know that you appreciated the room and the whole of your stay here at Melia Genova. We hope to have a new possibility to welcome you back for carring back home wonderful memories about your stay. Best regards, Francesca Peterlongo Guest experience
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RobinFrankfurt wrote a review Jul 2021
Freiburg im Breisgau, Germany21 contributions18 helpful votes
It is not a 5-star hotel anymore. - Forgot sth in the car. It took more than half an hour to get it. - Rooms old fashioned. It didn‘t felt comfortable. - Sun shades broken - Toilet flush broken - Baby bed was not a baby bed, but a playpen - Breakfast below standard - Restaurant too small and noisy - Covid-19 measures were not taken seriously
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Review collected in partnership with Meliá Hotels International
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Nicola Terlizzi, Direttore generale at Meliá Genova
Responded Aug 7, 2021
Dear RobertFrankurt, thank you very much for your visit and your review. We are sorry to know that the stay did not meet your expectations and we apologize for any inconvenience occurred. Your comments are very important to us, as they help us to review and improve constantly our services! For what concern Covid-19 measures, the Hotel has implemented a very important protocol that we follow with extremely care to guarantee the total safety of our Guests. We hope to have a second chance to turn your opinion for better; we are looking forward to your next stay here or any other Hotel of Meliá Hotels Internationals. In ​the meantime, if I can be of any further assistance, please do not hesitate to contact me. Francesca Peterlongo Guest Experience
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PRICE RANGE
$135 - $388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia genova hotel genoa, bentley hotel genoa
LOCATION
ItalyLiguriaItalian RivieraGenoa
NUMBER OF ROOMS
99
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Frequently Asked Questions about Meliá Genova
Which popular attractions are close to Meliá Genova?
Nearby attractions include Teatro della Gioventù (0.2 miles), Museo Civico di Storia Naturale Giacomo Doria (0.2 miles), and Basilica di Santa Maria Assunta di Carignano (0.1 miles).
What are some of the property amenities at Meliá Genova?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Meliá Genova?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Meliá Genova?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Meliá Genova?
Yes, parking is available to guests.
What are some restaurants close to Meliá Genova?
Conveniently located restaurants include La Voglia di Genova - A Coae de Zena, Manu Cucina e Vino, and Strakkino.
Are there opportunities to exercise at Meliá Genova?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Meliá Genova located near the city center?
Yes, it is 0.2 miles away from the center of Genoa.
Are any cleaning services offered at Meliá Genova?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Meliá Genova?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Meliá Genova offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.