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All reviews via roma small square side street opera house old town main piazza central location hotel is excellent breakfast staff bunk beds stayed at this hotel for nights good size walking distance the air conditioning family room wonderful stay ham
I never had a small room like this one here in my life. Being Gold or Platine status doesn't help for getting upgraded or having a nicer room, but not sure they have nice rooms. Really uncomfortable night and noisy bathroom.More
Date of stay: November 2018
Thank Amine A
Response from Hotel_Direzione, Responsabile relazioni pubbliche at Best Western Plus City HotelResponded 3 weeks ago
First of all we would like to thank you for your review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we...More
I would not describe City Hotel Best Western as a luxury hotel, but it does a five star plus job of being its four star self. Designed for both business trips and tourism, for us it has been truly our home in our visits to...More
Date of stay: October 2018
Response from Hotel_Direzione, All Staff at Best Western Plus City HotelResponded October 19, 2018
Dear Carol and Marco,
it's always a great pleasure welcoming you in our Hotel. Your words are the best reward to us. We say "mille grazie" to you!
We know and we regret your visit was not for leasure, but we are glad you've been...More
This stay was a miserable experience. I booked this hotel, paying twice what I would normally pay, because I had business and needed to sleep before an early morning flight to Paris. However the music from outside the hotel at night (starting around 22:00 and...More
Date of stay: September 2018
Response from Hotel_Direzione, Responsabile relazioni con la clientela at Best Western Plus City HotelResponded September 18, 2018
Dear Mr. CDE82,
we are really sorry to receive your review.
We would like to apologize for the music inconvenient, we can understand your position, but honestly music was not so loud and not in our street, but in Via Roma. There was a shop...More
The staff at this hotel are excellent. They are polite, cheerful, helpful and very efficient. The location is perfect for us, in the centre of the major attractions and offering good communications. There is a restaurant called Pesciolino which is inside the hotel offering very...More
We stayed here for one night after we disembarked from a cruise we took. The location was perfect! We could walk all over the city without issue. The hotel itself was very clean, comfortable, and peaceful. The staff went above and beyond to help us....More
The elegant 4 star Best Western Plus City Hotel in Genoa is located in the heart of downtown, just 200 meters away from the Palazzo Ducale, very near the Aquarium and other tourist attractions. The City Hotel …Moreis very much appreciated due to the courtesy of its personnel and the high quality of the services offered: a breakfast full of fresh, genuine products; no compromises when it comes to cleanliness and hygiene; a cocoon-like, new and fresh environment… all make our guests feel particularly comfortable during their stay. The City Hotel’s success is based on a philosophy of hospitality centered on the ideas of satisfying our guests’ 5 senses, commercial transparency and respect for the environment. The results are satisfied clients that return often and gladly recommend the City Hotel to others. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.