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Novotel Genova City

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Novotel Genova City
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1,849 Reviews from our TripAdvisor Community

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Showing 327: English reviews
Lloret de Mar, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The stay at the Novotel will not be in our memories. The infrastructure is rather old and the staff not so hospitable. The bathroom was in a terrible state with mold on the walls. Last but not least, do not give a try to the restaurant buffet which is pricy and far from tasty. The 25 euro deal offered us... More 

Helpful?
Thank Benoît M
Velenje, Slovenia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Firstly the staff...very friendly, professional and kind. Hotel is on a good location, near to the old city centre and aqarium. Buy a bus ticket (we bought a family ticket for four for 9 EUR and we could use it 24 hours unlimited including metro). Rooms are nice and very high stadard for this kind a rate...Parking is in the... More 

Helpful?
1 Thank UrosMDV
Luxembourg City, Luxembourg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

During our one night stay at the novotel Hotel we had a very bad experience. The hotel is in generat very dirty. Ridiculous Breakfast, crowded of people in the hall of breakfast, primitive organisation, and bad quality of the products. Very old and dirty swimming pool, dirty water quality Regards ET

Helpful?
1 Thank Enrico T

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Formigine, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very good hotel. All services provided with quality. Convenient for families with family rooms for no extra. A bit busy for the breakfast. Not exacty in the city center so plan for a 15-20 minutes walk or a taxi.

Helpful?
1 Thank kasia20032016
Odense, Denmark
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is conveniently located near the harbor and it is quite easy to access if you come by car. The hotel has a nice garage in the basement, which is a good option in Genova. It is a bit expensive though. If you have plans exploring Genova by foot, you may find the hotel a bit far from them... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank jesperhvassschmidt
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay in our Hotel. My team and I are really grateful for your feedback which is essential to us in order to improve the quality of the service provided. I have noticed that some services of the Hotel did not meet... More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice staff and that's it, old, in the wrong part of town, pool area really bad, elevators is a catastrophe, waited 20 min the day of departure, every time it was full, had to carry all the luggage from the 7th floor and almost missed our train.. Don't stay here unless price is the only thing that maters..

Helpful?
Thank ParrasT
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Mariehamn, Finland
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is on the wrong side of the city, close to the port, but difficult to get to and from. It is like all the streets goes away from the hotel, and if you don't manage to get into the entrance to the hotel on the first try, you will have to drive through the whole of Genoa to... More 

Helpful?
Thank Bertell
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read your disappointment about the location of the Hotel. Please consider that the nearest bus stop is... More 

Roaming the World with work
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for six days as working in the area and the company put me here. First off the starting blocks.... It is selling itself as a four star hotel which is pushing it a bit as this reviewer believes it should be no more than three and even three is pushing it. Why? I have stayed in... More 

Helpful?
1 Thank Fredo80
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, First of all I thank you for taking the time to share the experience following you stay in our Hotel. I am deeply sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. We are ready to welcoming you again upon your next stay, trying then to... More 

Brisbane, Australia
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 11, 2016

Standard ‘modern’ hotel approximately 2km from centre of city; room rather tired. Reception staff took a long time to man desk when checking in and were less than helpful when asked about how to get to city centre, but allowed check-in two hours early as room was ready. Like many large hotels mini bar prices were extreme. Good Italian breakfast.... More 

Helpful?
1 Thank melanie823
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for taking the time to inform us about your experience in Novotel Genova City. I am sorry you received a bad impression of our check-in service. Hope you appreciate the courtesy points was given to you. Looking forward to welcoming you back in Genova. Yours sincerely, Cristiana CRIPPA General Manager Novotel Genova City More 

Poznan, Poland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 10, 2016

We went to Genova for one day to see aquarium. The hotel is far away from aquarium but there's bus station nearby and subway station little bit further. The hotel itself needs a little bit of renovation (especially carpets) but it was clean. There's a big Coop store nearby (if you thinking about buying some italian delicacy for you)

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank bartosztom
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay at our Hotel. Your opinion is precious for us to improve the quality of our services. We look forward to welcoming you back soon at one of the Novotel hotels. Yours sincerely, Cristiana CRIPPA General Manager Novotel Genova City More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
Official Description (provided by the hotel)
The Novotel Genova Ovest is a modern 4 star hotel with 223 rooms. Strategically located within 700 m from the Harbour cruise terminal, close to the centre of Genoa, 1.5 Km from the famous Aquarium, 6 km from the airport and 3 km from the Exhibition Centre. Ideal for business or leisure trips, it features a convention centre with 7 meeting rooms (180 guests), business corner, WiFi, family rooms for 2 adults and 2 children, NovotelCafe restaurant (open 24 hours), a bar, outdoor pool and garage parking. ... more   less 

Additional Information about Novotel Genova City

Address: Via Antonio Cantore 8C, 16149, Genoa, Italy
Location: Italy > Liguria > Italian Riviera > Genoa
Price Range: $76 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Genova City 4*
Number of rooms: 223
Reservation Options:
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Also Known As:
Novotel Genova Ovest Hotel Genoa
Novotel Hotel Genoa
Novotel Hotel Genova Ovest
Novotel Genoa
Genoa Novotel
Hotel Style:
#16 Luxury Hotel in Genoa
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