I truly wanted to give this property a 100% rating of excellence for its beauty, location, history, cleanliness and staff. Unfortunately for all the wonderful, lovely amenities and people that work here, it only takes one person to ruin it and they surely did. First, let me preface by saying, I am frequent traveler and also happen to be American. I have traveled enough to understand how the world works in regard to dealing with new places and finding your way in a foreign country. As someone who had been employed in the travel industry for over twenty years until recently. I have dealt with customers from around the world, I can appreciate our differences and find our common grounds, especially in regard to hospitality. I try my very best to assimilate and learn when visiting a new culture/country and embrace it whole heartedly. I am also a published a free-lance writer who has written about some of my travels. So, to be dismissed, humiliated and bullied by someone on your restaurant staff who clearly does not care for Americans, ruined my stay. I do take some comfort as the other waiters stood by, feeling sorry for me after this incident, one came over with tears in his eyes as if to say, " I am so sorry for this." I sat down by myself along with other guests on the second morning of our stay and was approached by a restaurant staff gentleman, wearing a jacket. I am going to assume the manager. I asked for a cappuccino and an orange juice as I saw others drinking them. His English was very good and when I asked for a cappuccino and an orange juice he said, "No" you can have one or the other, saying very adamantly, not both. I opened the menu and saw latte, which I know is steamed milk, so I ordered a latte, then corrected myself and asked for a cafe latte instead but told him I wasn't sure what I wanted to eat yet. I was told," No" again, that I must order everything or nothing. I have never encountered this insistence at a restaurant before. He was loud enough that others looked towards my table, listening to what he said to me. I observed by the others around me, that I was the only American dining there at that time. I hurriedly ordered an egg white omelet with tomatoes as he stood there. Although I would have appreciated more time to order, I did not want to cause an issue, I just wanted to have my cafe, but I did not argue or protest. He was speaking loud enough for others dining, when this transpired, that they glanced over, and I became even more uncomfortable. A few minutes later a hot glass of milk was placed before me by another waiter. I asked him what is this? He said Latte, I explained I asked for a cafe latte, and manager returned telling me that is what I ordered. I told him, I asked originally for a cappuccino, then changed it to a latte, then corrected myself and said no I would like a cafe latte. He turned around and left and came back with a cup of espresso which he poured into the hot glass. I tried to lift it but it was so hot I could not grasp it. I asked, is there a reason I cannot have it in a cup like everyone else here? He seemed to make a point to again draw attention of others speaking loudly to me, as other patrons looked and said we put the cafe in the latte. I said I would prefer to have it in a cup, not a boiling hot glass. I also then stated that I wanted an orange juice which everyone else seated around me has and you said I could not. He said, " I never said you could not have an orange juice." I said, " You said, I could have a cappuccino or an orange juice not both." He got close to my face and said if you want an orange juice (now completely changing his story) I will get you an orange juice, loudly. He was in my personal space, I said, "Clearly you have an issue with Americans, I have been polite, I corrected myself from latte to cafe latte, you refused me an orange juice and rushed me to order everything at once, and you spoke abruptly to me from the moment I sat down. You have made every effort to treat me poorly and now you're denying what you said. Your English is good, you know exactly what you said. He again got in my face and said if you want an orange juice, I will bring you one. I then told him to get out of my face and personal space. He finally stepped away and I called the other waiter (who was watching everything that happened and was emotional knowing he could not say anything over his boss) over who could see I too was on the verge of tears. I asked for the check, he said there was no charge as he knew we were staying there. I got up and left. I went back to my room and cried; my husband wanted to go to the manager of the hotel as did I. I chose not to as we were meeting with our family in Trieste, who live there and did not want them to know how badly I was treated by this restaurant manager, not wanting to upset them. It is unlike me to not stand up for myself in a situation such as this. I did not want to make a scene for the beginning of what was a beautiful vacation in Europe. We visited two other countries and despite not speaking Slovenian, Croatian or Italian (we spent some time in a few other Italian cities) our trip was perfect, and everyone was kind, welcoming and friendly. Your front desk, housekeeping and other waitstaff were all very nice. In the bigger scheme of the problems of the world this is nothing. However, going out of your way to diminish, and get in someone's personal space is never acceptable. I would also like to share for the rest of our stay we never went to the restaurant, choosing to pay for our morning cafe and breakfast out of pocket even though it was included. On our last day I was walking past hotel right before checking out, and there he was standing in the doorway of the restaurant, he looked right at me and I did call him a name, which did make me feel better. Again, I understand in the bigger scheme of life, someone was rude get over it, but he was intimidating, and for someone to get in my space like that, is more than an annoyance. Gracia , thank you for letting me share…
the residence is very good in an old historic palace in the center of Trieste. The only problem is the absence of parking. It is even difficult the doenload of baggages nearby. The reserved places are always taken by abusive cars.
Situated in the city centre, but at the same time quiet. We went there for a 2-day business meeting and used the conference rooms, shown in the picture. The kind personnel of Continentale Hotel, tended to our needs at all times, since it is somewhat of the same property, with Palace Suites, offering apartment residency, for a more independent stay.
The Palace Hotel is great, just perfect to catch your breath, but its location lends to having the city at your feet.... literally. You can walk anywhere. The staff was great and attentive. So helpful with parking our car and just in general. I am going to come back to Trieste and spend a week there, just taking it all in. Thank you so much!
If you are looking for a perfect apartment place in Trieste, this is it. 1) Location, location and location. Right in the middle of the pedestrian zone, 3min from Piazza Unita, 2min from Ponte Rosso, 5min from Viale XX sept. 2) Spacious, nicely appointed in a palazzo-style bldg (one of the nicest bldgs in Trieste, IMHO) with all the amenities incl. a modern kitchen. Some with balconies. 3) Sumptuous breakfast included for seemingly no extra in price compared to others. 4) Excellent service at Hotel Continentale. The staff are really terrific. 5) Parking nearby fo eur15/day minus 10% hotel discount.
Driving from Croatia to Norway, and we wanted to see Trieste. Booked for 1 night, 1 hour before we arrived. You can not drive to the hotel, so need to drop off. My wife and 2 kids was looking for the apppartment while I parked the car in Park San Giusto. If you drive, I think this is the best place(15€ for 24h). You get a 10% disscount from the Hotel. My wife did not find the appartment, and asked around showing google maps, but no. I find it straight away, but could not get in? A nice old woman came to me and told me to go in to Hotel Continental, just 40 meters on the other side. Here we were met by a fantastic staff, and we finally got the key to open our way "home" for the night. The "home"(room) is great. Tidy, very large, clean and silent (5th floor with elevator). It is very in the centre of Trieste. Recomend ++!!…
While these apartments are in an exquisite Stile Liberty (Art Nouveau) building, the interiors are not nearly as elegant or harmonious; everything is perfectly functional but a bit more attention to design could take it up a notch or two. The apartment was spacious and comfortable, but a bit dark with inadequate lighting. We had difficulty getting the Sky TV to work, but eventually (on our second try) a staff member figured it out and also showed us how to change the option to "original language" so we could watch movies in English - which was a treat. It was warm and humid the first night we were there, but since the HVAC system had been switched over to heating no air conditioning was available so we had to leave the windows open, which made it a bit noisy (when they were closed, however, it was quiet - very good acoustic windows). Pillows were a bit hard and uncomfortable. Since the apartment complex is managed by a hotel around the corner and since both buildings are in a pedestrian only complex, it is important to pay attention to the directions on their website - and it took both of us since one of us stayed with the car (and then park it) while the other went to get a porter to help with the bags. Breakfast was at the hotel - and seating was very limited the first day with staff doing their best to reset tables as people cleared out. Choices were limited and coffee very weak. One thing that concerned us throughout was the the door to the street was never fully closed. While we never felt unsafe, it would seem that in a building with no staff in the lobby they would want to ensure the door closes and locks whenever someone enters or leaves the building. A better closing device - or simply telling those using the apartment to ensure the door is locked behind them - could easily solve this problem. Overall, we thought this was an OK value for a good space in a good location. It wouldn't take much to make this a great value, but it would take someone with a better design sense.…
Spacious suites within a wonderful 19th century baroque stone mansion, although quite some distance from the main hotel (Continentale) which was inconvenient on our last day when a strong wind blew and the skies opened up. Perfect service and very reasonable rates. Breakfast and dinner in the street under canvas was atmospheric and refreshing on humid days. Very good night's sleep with almost silent aircon and super quiet rooms. Strangely no English language cable tv was found. Recommended.
Stayed here for 4 nights. Spacious and elegant, clean tidy and organised. Both the entrance and room was very secure with a handy (and immaculately clean elevator). The room itself had a fully equipped kitchen if you wanted to stay in for a night, but why would you with the central location so close to fabulous restaurants, cafes and shops. Large open bathroom and comfortable bed. I cannot find anything but good things to say about this accommodation. Definitely recommend.
Wonderful hotel, great location, good coffee and breakfast. I would stay here again in a heart beat. Amazing value for the money. My suite had everything: great view, a comfy bed, a well equipped kitchen. And I loved the city of Trieste as well.