Good hotel if you need one by Roma Termini but be aware breakfast is not free (included at extra cost) and the rooftop terrace is not even open to public yet so misleading as there’s no mention of this during booking or hotel website.
I really want thank very much all the staff at this great hotel Amazing service and proactive staff from the porters to the housekeepers, reception to Breakfast staff and the customer care staff to the the management I will decently pass again Grazie NH hotel piazza dei cinquecento Grazie
I always enjoy my stay here. The service is friendly and the room accommodations are very clean. The atosphere is restful with easy and efficient check in and check-out. Staff go out of their way to be helpful. highly recommended!
Great overall but location spoilt by homeless people hovering around terminal. Would be better if reception had a better understanding of local eateries. Excellent breakfast but drinks expensive. Friendly staff
We stayed here for 4 nights on a family city break to Rome, with a 6 & 8 year old, sharing a family room and were very happy with the experience. The hotel is in a good location for exploring the city, next door to the main railway station and convenient for the metro, which is a great way to get around the city. To give some context, it’s a 20/25 minute walk to the Trevi Fountain. Room was functional and comfortable, with a good bathroom and great shower. Breakfast was a comprehensive buffet, and a good way to set you up for a day of exploring. Staff were very friendly and helpful, and good at sorting taxis if you need one to get around the city. Would certainly recommend and return to this hotel
We really appreciated the friendly staff and the hotel's location was extremely convenient to the train station. The rooms were clean and the beds were comfortable. We all slept extremely well after days full of walking/touring the city. We also enjoyed drinks and dinner at the hotel bar/restaurant.
We have just returned from staying here last week-What a lovely comfortable and elegant place to stay. Central to travelling around Rome but providing a personal and friendly stay. The reception staff were friendly and so helpful as were the concierge staff. The dining room staff were attentive and welcoming. The room was gorgeous and so comfortable and cleaned to high standard daily. The room contained everything and more than we could have thought of. I would love to return!!
Nice looking hotel. However we found the staff all stressed and not happy. Very unpleasant to deal with. Stated they had a restaurant which was never open. Biggest issue was our bill that was presented at approx. 800 euros, way more than they quoted at booking. After arguing and stating our case it was immediately dropped to approx. 500 euros with no apology or explanation. We wondered where the extra 300 euros was going to end up. BEWARE there are a lot of scams in Rome and this looks like another one.
We have just arrived back in the UK after spending two nights at the NH Collection hotel in Rome. It is situated in a very convenient location for accessing all the major sites that Rome had to offer. We had booked three rooms and all were of a very high standard, in terms of decor and cleanliness. The reception staff were extremely helpful and couldn't do enough to make our stay enjoyable; everyone was so warm and friendly and it did not appear forced, just they genuinely wanted us to enjoy the hotel and our stay in Rome. I would recommend the breakfast; a huge selection and we were spoilt for choice!
Had a most enjoyable stay at this hotel. Service from staff was very good indeed. Location is brilliant for the station, all bus tours and sightseeing in Rome. Breakfast was excellent. Good terrace for drinks outside.
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