We stayed for 3 nights in June on our honeymoon and have only positive things to say. The location is perfect, being a 1-2 minute walk from Termini Station, and the hotel looks appealing and luxurious from the moment you enter the gates. The staff at reception were incredibly helpful and welcoming, and we were offered a complementary drink in the bar whilst our bags were taken to our room. We booked the junior spa suite and I have never been so pleased with a hotel room in my life! Having the spa pool in the room was incredible to relax in, particularly after long days walking around in the heat. There is also a hammam/steam room in the shower, which was very good. The room was of a very good size and it was cleaned multiple times each day. I honestly cannot recommend this room highly enough, it was incredible and we spent so much time using the spa facilities - in fact we had complementary access to the main spa but didn't use it once! The bar/restaurant is a beautiful room, with large pillars and stunning decor. The staff were all incredibly professional and the drinks list was vast (try a passion mojito, beautiful!). The breakfast offering was also huge and catered for all tastes, it was of very high quality. All in all our stay was an amazing one and I would not hesitate to stay again - even if we didn't get any freebies despite it being our honeymoon! Some of the other reviews about the staff and the quality of the rooms have really missed the mark. Take my word for it instead, it's a quality hotel.

This hotel is extremely well-located near the Termini. Luxurious rooms and great staff, with a very decent breakfast. However, when I'm paying €200 a night I expect tea and coffee making facilities in the room, and do not expect to be charged €8 for a black tea. Also, the Senses bar and restaurant was closed for one evening - sadly the evening we had planned to try it. That's why we ordered the black tea.... A minor point, but there were no decent English channels on TV. Even Sky News would have been good.

We requested adjacent rooms and were given two very large rooms at the end of a hallway, one of which must have been a suite, with no extra charge. The rooms had 13ft ceilings (one with gold leaf) and one room had a marble balcony. The rooms were clean and modern and the staff very friendly. Included breakfast was very fresh and the staff quick to offer coffee, juice, etc. Location was very convenient, right near the large train station, which made airport transfers a breeze as well as a day trip to Florence. Would definitely stay again!!!