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Grand Hotel Hermitage

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#1,150 of 1,291 Hotels in Rome
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Grand Hotel Hermitage
Grand Hotel Hermitage
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458 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Kolkata (Calcutta), India
Reviewed 2 weeks ago

This hotel is just sufficient. it has everything not of great quality but everything is available. cost wise its fine i guess! The greatest thing about it is the bus-stop close to the hotel and the roof top view! and free wifi!

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Helpful?
Thank PRRM
Swindon, United Kingdom
Reviewed October 29, 2016 via mobile

Stayed here for 4 nights very basic and don't go by 4 stars ,it's hit and miss on the stars in Rome google it . Metro near by and yes can use the 360 bus . Last train to the hotel is 10.30 ish and bus is a bit later . I would not recommend staying here and spend a...

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Helpful?
Thank STT1275
Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel Hermitage, responded to this review

Thanks for your hotel, we will do our best to improve the service and hope you will give us a second chance to show you our hospitality standard. Bus 360 and tram 19 run till midnight.

Reviewed October 22, 2016 via mobile

The room was good and kept in a good way. They're opened 24/7. I found so many bad reviews on this hotel but I can't complain about that; the only "problem" I had was that they didn't allow my girlfriend to follow me in my room just for a few hours, but they explained they couldn't let her go for...

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Helpful?
Thank Luca S
Sydney, Australia
Reviewed October 1, 2016

The sign in the room "no responsibility taken for items left in the room" should have been a sign.Under no circumstances leave anything of value in the room. The restaurant is understaffed - I felt sorry for their workload. The place is in dire need of a makeover.

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Helpful?
Thank petrinaerose
Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel Hermitage, responded to this review

Thanks for your review, we are sorry the sign was an issue for you but many Roman hotels have it. We will do our best to improve the service and the hotel.

Dubai, United Arab Emirates
Reviewed August 25, 2016

Grand Hotel Hermitage has very limited amenities to offer, but with the price that it is asking for a stay, this hotel is one of the Best in Value hotels. Breakfast is the same everyday for 8 days. The internet connection speed is average. The beds are on the average side. Room was clean.The staff were courteous and helpful and...

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Helpful?
Thank Mark B
Nadia_Plama, Guest Relations Manager at Grand Hotel Hermitage, responded to this review

Thanks for your kind review about our outstanding value for money. We are located in the best neighborhood in Rome, Parioli.

Manchester, United Kingdom
Reviewed June 24, 2016 via mobile

Situated in Rome's attractive Parioli district (easy to reach using the 360 bus from Termini), this was a very pleasant hotel to stay in. Friendly and helpful staff (Amjed and the other hard-working reception staff deserve a mention), nice clean rooms with daily maid service (unusual for me to find a hotel where they replace the towels and bedding so...

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Helpful?
Thank Robbie701
Nadia_Plama, Guest Relations Manager at Grand Hotel Hermitage, responded to this review

Thanks for your positive opinion about our hotel, we hope to host you again soon.

Athens, Greece
Reviewed May 17, 2016

The hotel is located in Rome s most expensive residential area, Parioli. It is served by a very infrequebt bus 360, runs one every hour or so. Hotel has seen better days in its glorious past times, staff are kind and helpful, breakfast buffet is delicious. If you walk downhill for 15 min you find a variety of authentic restaurants...

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Helpful?
Thank ucfaamo
Nadia_Plama, Guest Relations Manager at Grand Hotel Hermitage, responded to this review

Dear ucfaamo, thanks for your positive review about our value for money, the bus 360 is supposed to run every 15 minutes or so, during your stay there was a construction problem on one of the streets it passes on, that's why it took to the bus more time to arrive. Close to viale Parioli you can also find the...

London, United Kingdom
Reviewed March 12, 2016 via mobile

I've never given a negative review but this is the first time I've felt the need to do so. I've travelled a fair bit across the globe and have experienced all sorts of hotel standards but this one was terrible, just terrible. How is this a 4*? It might have been back in the day but it certainly is not...

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Helpful?
Thank mshope99
Nadia_Plama, Guest Relations Manager at Grand Hotel Hermitage, responded to this review

Dear mshope99, thanks for your review, you should check with Tripadvisor what happened with the ranking, we will do our best to improve the service. Thanks for your kind words about our location and the breakfast staff.

Dublin, Ireland
Reviewed February 21, 2016

This trip was taken within a month of my last trip and it was far from fun. If this experience was anything like the first in terms of accommodation, we wouldn't have rushed back to Rome so soon. The hotel quality in Italy is very low in my opinion compared to other countries, so this is why we recommend you...

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Helpful?
Thank Elegene
Nadia_Plama, Guest Relations Manager at Grand Hotel Hermitage, responded to this review

Dear Elegene, thanks for your opinion. To reach the hotel guests can take bus 360 from Rome Termini, direction Muse until the last stop, then walk forward and turn the first right, the hotel is right there. We are sorry you had a negative experience in a bar near the hotel, if you had asked us for direction, we would...

London, United Kingdom
Reviewed February 17, 2016 via mobile

I spent 3 nights at the grand hotel hermitage for the weekend of the England v Italy rugby game (this hotel was booked as part of a group on deal). Where do I begin ... The 'welcome' was underwhelming to say the least. The guy on the reception desk (in the afternoon and evening) is a mixture of unhelpful and...

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Helpful?
Thank Liz D
Nadia_Plama, Guest Relations Manager at Grand Hotel Hermitage, responded to this review

Dear Madame, thanks for your review, we are sorry that the hotel was below your expectations, especially regarding the staff, we will do our best to improve this part of the service, which is very important for us. We don't gain anything from the stars, the city tax goes to the Mayor's office, we just collect it. We also confirm...

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Staying in Parioli

Neighborhood Profile
Parioli
Young and well-to-do families are the street flavor of Parioli. A new kind of Rome, this area is centuries away from the Renaissance with its pockets of 1930s palaces, tony boutiques, open-air markets and plenty of coffee shops. Parioli was built as an enclave for last century’s haute bourgeois and still represents as such in 21st century Rome. Need a break? The area has several great sporting clubs known for tennis and riding, a wonderful modern art museum, easy access to the zoo (Europe’s oldest), and is nestled around Rome’s very best parks including Villa Borghese, Villa Ada and Villa Glori.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Mid-rise hotel offering modern accommodations; situated in the quiet Parioli Quarter of the city. ... more   less 

Additional Information about Grand Hotel Hermitage

Address: Via Eugenio Vajna 12-18, 00197 Rome, Italy
Location: Italy > Lazio > Rome > Parioli
Price Range: $56 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Hermitage 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Grand Hotel Rome
Hotel Style:
#356 Luxury Hotel in Rome
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel Hermitage staff and other travelers.
3 questions
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Milton Keynes, United Kingdom
over a year ago

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Questions? Get answers from Grand Hotel Hermitage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose somewhere else”
 of 5 bubbles petrinaerose, Oct 1, 2016 | Read review
“You'll be lucky if the aircondition works, plus the few channels on the 22" TV is all Italian but one in English which barely worked. Rooms, service and facilities are a farce and we don't recommend this hotel at all.”
 of 5 bubbles Elegene, Feb 21, 2016 | Read review
“There may be better rooms and not so good rooms, so first see the room before accepting it.”
 of 5 bubbles erasmusb2013, Jun 9, 2015 | Read review
“Cross your fingers! Floors 7 and 8 have a different boiler to floors 1-6”
 of 5 bubbles MargaretPBGS, Jun 1, 2015 | Read review
“if you want to obey !welcome to a hotel that has no star at all !”
 of 5 bubbles alir116, Jul 29, 2014 | Read review
5 of 5
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