Not as good as the last time we visited. Our room 536 was very dark, the shutters were closed all the time and the brick ceilings made it feel like I had been buried in the catacombs. The room made no sense, the fridge didn’t work, I have no idea who thought the colour scheme red and purple was a good idea. The bathroom again made no sense, as you walked the sink was on my right, the shower in front of you against a wall with a step and a walkway either side, behind the shower up the step is the bidet and toilet. Not the best for someone who is disabled my grandmother fell down the step and tripped up the step everyday. The other room 510 was slightly better, it had 2 beds, a working safe, a working kettle and although it had the same ceiling and colour scheme you didn’t feel enclosed because the lighting was placed correctly. I stand by what I say the staff are very nice especially on the afternoon/evening shift, they were more than happy to ring through and book a trip for us and to check the time of our transfer. The breakfast was a little lacking (sweet or savoury) and everyone coming into the dining room looked a little lost, maybe put a sign saying to take a seat and the waiter/waitress will be with you. The reception and dining area was very clean, the rooms could have used another dust. The Ariston is very close to the train station and to hop on hop off transport, and due to the fact they don’t offer dinner there are plenty of very lovely restaurants in walking distance to make up for it. Maybe we had higher expectations from our first visit but we were left disappointed this time, whether we stay again would be a much harder choice than last time.…
Arrived in the hotel with my husband. No air con, no mini bar, no safety deposit, no bathrobes, room dirty, especially the toilet. Tiny old room with plastic furniture. Absolutely shocking and disgusting to be honest for the money we paid. Room we got in our confirmation email was soooo different. Went to the reception to make a complaint. The 2 guys behind the desk were just laughing and mocking at me in Italian. Totally unprofessional, no manners and so shocking. Have been travelling all over the world for the past 15 years and haven't seen something like that. Wouldn't recommend the place to anyone! Waste of time and money! Leaving the place first thing the morning
Arrived at hotel at 12:50, check in is at 2:00. We left our bags and went for lunch. Returned at 2:30 and our room was still not ready, was asked to wait in the lounge. Everyone that had checked in before us was gone and so at just after 3:00 my husband went to check, oh our room was ready… arrived in our room. Excessive use of cleaners/scented products immediately causing a headache. Room was humid dank. Looked to turn on Air Conditioning to dehumidify the room. Didn’t work. Called front desk, no answer. Went downstairs to enquire about A/C and was told it doesn’t work… in the whole building. Disappointing start.
The pictures do not match the actual quality of the hotel. The rooms were small and badly equipped. The bedrooms (we had two as we requested a change to a better room) were at least clean the bedding and towels were clean and fresh.
Good base to explore Rome. Very close to train station which was helpful and therefore could access the metro. Away from the old town so not necessarily the most nice to look at part of town Staff were friendly and breakfast was enjoyable. Room was spacious and did the job!
Terrible experience! Avoid if you can! Late check in, had to ask receptionist couple of times when exactly will be happening… Rooms dirty, horrible smell, broken tiles in the bathroom, broken bed, air conditioner broken…list could be long…
Good hotel, and reception staff are great and really helpful. We had a poor room at first, the tv was not working, the fridge was not working and the bed hard.We explained to reception staff and the next day they moved us in to the executive suite, this room was perfect. The hotel is clean and tidy. Although you can hear a lot of noise from neighbouring rooms. Hotel is really close to the airport, for 7 euros you can get to a bus directly there, saving you 50 euros on a taxi. Also close to the Metro which you again can travel really cheaply too, 3 euros for 100 minutes travel.
An amazing hotel at a great location in Rome. Staff was incredibly helpful and friendly and always willing to assist if needed. The room was very comfortable, spacious and clean. This is my new favourite hotel. Definitely one to stay in when we next visit Rome.
So we checked in and got upgraded to the top specification room. Great room with space, but the walls are so thin we could hear the neighbours both sides and the pigeons on the roof all the time. If the other people were out it was quiet. View was looking over roof tops. The hotel room was clean all the time which was great. Bar wasn’t open which was a shame and no atmosphere there. Breakfast we were expecting a buffet but the room was basic and no real choice in breakfast. No menu just cold bacon and eggs with very basic bread. I would of liked fruits, yogurts , exciting bread. The hotel has a great location for trains and walking to all locations. We did 37 miles in 3.5 days.
Great location and excellent, friendly and very helpful staff. Rooms may be a bit small but comfortable. Good local neighbourhood for bars and restaurants and most sights are easily walkable. Would definitely stay here again.