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Mercure Roma West

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Mercure Roma West
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1,047 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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Yokosuka, Japan
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kwmv
gmdirezione, General Manager at Mercure Roma West, responded to this review

Zürich, Zurich, Switzerland
Reviewed 3 weeks ago via mobile

Hotel is nice, fairly clean and it offers all required facilities. We were amazed Nov quite it was even with the hotel fairly full. It is approaching a desperate need for overhauling. Everything has been super classy in early 1980's but nothing has followed time since then. Staff seems quite uninterested in the guests and only a skeleton crew in...

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Helpful?
Thank Tom H
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for your comments and please accept my apologize if some points has not satisfied your expectation. I assure all my effort to work on points that you have reported, but I assure you that all our staff is very helpful and attentive to the needs of our customers and this is a feature much appreciated by...

Denver
Reviewed 3 weeks ago

and I chose the hotel because it advertised an airport shuttle. The hotel said that that time was outside their pickup times, but I believe 6:30 in the evening is prime time for arrivals. It wasn't as if I had arrived at 3 o'clock in the morning. Taxi from airport cost more than hotel room. They should not list that...

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Helpful?
Thank Derek N
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest thank you for your comments and I'm really very sorry, if I failed to meet your transfer request. I assure you that if I had been possible, I would have satisfied you with pleasure. Our mission is to satisfy our customers, for this thanks for your suggestion to increase our free round to Fiumicino, I assure all my...

Tampa, Florida
Reviewed January 18, 2017

Great location away from busy Rome but a very short drive. Great local shopping and restaurants. Clean. Very safe. Nespresso. TV. A/C. Private parking. Pool. Restaurant. Great staff. Variety of room sizes.

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Helpful?
Thank quinonesivette
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated our Hotel and our staff, your satisfaction is for us a pleasant gratification for the work that all the staff everyday do. Thanks for your comments and I hope to have you again our guest.

New Delhi, India
Reviewed January 15, 2017 via mobile

I visited this property on 17/06/2016. Property is nice. Rooms are good. Services are also nice. Location is little far from main city. Food also needs to be improved. Overall it's a average property.

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Helpful?
Thank rinkuhgarg
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your nice comments and for to have appreciated our Hotel and service, thank you also for your suggestions, where I assure you all my effort to improve.

Milan, Italy
Reviewed January 5, 2017 via mobile

I spent one night in this hotel. I select this facility being close to the site I had to go. The room was comfortable and large, following Mercure standard. The breakfast room is very comfortable and the food served were good with large selection. The hotel is quite big, mainly hosting big tourist groups. A shuttle service to Fiumicino aircraft...

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Helpful?
Thank Mat71
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated our Hotel and our staff, this is for us a wonderful satisfaction. I hope to have you again our guest. Thanks

Reviewed January 3, 2017 via mobile

We spent 3 wonderful days in Rome during the advent period. Not only the city, but the hotel gave us unforgettable memories thanks to the nice staff, great service, stylish and spacious interior. The icing on the cake was the on-demand shuttle bus and the rich breakfast. As far as I am concerned I would honestly recommend this accommodation to...

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Helpful?
Thank kispalya
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you very much for to have appreciated our Hotel, our staff and the service. Your satisfaction is for us the best gratitude for our work. I hope to have you again our guest. Thanks

a.c.t
Reviewed January 1, 2017

great service. visiting family in rome so decided to stay at a nearby hotel. great choice. above all the service from the front desk and rececption was exceptional. Adelaide at front desk was always smiling and a great help. nothing was a problem..professional and polite always. another was a young lady in the café , shoulder lenghth hair who spoke...

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Helpful?
Thank fattyboy1
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated your hotel and our staff, this is for us a grateful compensation for the work that everyday we do. I assure all my effort to continue on this way, because for us the maximum satisfaction of our guests is very important, I hope to have you again our guest in the future.

Rome, Italy
Reviewed December 29, 2016

I' have been in this hotel as lot of good experiences with a famous chain as ACCORHOTEL . Hotel very very far from Rome. Bordered of cheap area and close to the Gipsy Camp. To Go in Rome down town it takes more than one hour to get close the coliseum . IF you are for the first time in...

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Helpful?
Thank maria679
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your comment, but I want to clarify some points inaccurate. Our hotel is located in a residential area EUR, which is 15 minutes from the metro, the Hotel offers to customers a free bus service to and from the Metro EUR Fermi. The hotel offers free parking to all its customers; "Parking covered and closed."...

Kuala Lumpur, Malaysia
Reviewed December 25, 2016

Why I did not enjoy my 3 days 2 nights stay at Mercure Roma West: 1) The staff who attended to us during the check in was very rude. Our tour leader requested for one of the families to have rooms near to each other and I heard the hotel staff snapped back at him saying "We are full, that's...

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Helpful?
1Thank Liyana N
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your comment, I'm sorry if we could not meet your needs, I assure you that all our staff works to ensure the best in hospitality and expertise as it is recognized by many of our our clients. I apologize for what happened, however, and certainly will be my commitment to improve the points that alerted...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Please visit the new spa Heated indoor pool with Jacuzzi corner, gym equipment TECNOGYM, sauna turkish bath, relaxation areas, treatment rooms, changing rooms and docce. No access to children under 6 years. ... more   less 

Additional Information about Mercure Roma West

Address: Viale Degli Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Location: Italy > Lazio > Rome
Price Range: $67 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Roma West 4*
Number of rooms: 230
Reservation Options:
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Also Known As:
Mercure Eur Roma West Hotel Rome
Sheraton Roma West Hotel
Four Points Rome
Rome Four Points
Hotel Style:
#35 Spa Hotel in Rome
#39 Best Value Hotel in Rome
#209 Luxury Hotel in Rome
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Roma West staff and other travelers.
7 questions
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Questions? Get answers from Mercure Roma West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had two rooms. Two single beds(twins) and one suite. Very comfortable and well equipped. Not luxurious, but comfortable.”
 of 5 bubbles quinonesivette, Jan 18, 2017 | Read review
“facing the courtyard is very quiet”
 of 5 bubbles fattyboy1, Jan 1, 2017 | Read review
“Ask for your preference once on site.”
 of 5 bubbles lubeliaa2016, Sep 21, 2016 | Read review
“Family rooms are quite spacious...”
 of 5 bubbles SachinAsri, Jul 11, 2016 | Read review
“No worries.”
 of 5 bubbles Tassos_Greece, May 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question