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Front desk understaffed at check-in; reception did not answer call from room; finally went to front desk for assistance. Room was uncomfortably hot and was told they turned off the air-conditioner for "winter;" This was the beginning of October 2017 and the temperature was still...More
1 Thank bloc0928
Response from gmdirezione, General Manager at Mercure Roma WestResponded 5 weeks ago
Dear Guest, Thank you for your comment, sorry if we did not meet your needs, but I want to point out a few points. Air conditioning can be switched on at any time at the customer's request because at this time unfortunately temperatures are always...More
All of our Jewelry was stolen from our room!
We are a military family of 6 and lived in Rome. We were moving back to America and paid for 2 rooms for 2 night in this hotel July 11-13 2017. We arrived on the 11th...More
Thank april M
Response from gmdirezione, General Manager at Mercure Roma WestResponded October 12, 2017
Dear Mr. Arquelio Martinez-Perez, as I have already answered in your previous reviews, I and my staff, we have been and are at full disposal of all competent police authorities whenever they need it. We have sent everything to our insurance that you must now...More
I stay in this hotel from 3 October for 2 days. I made booking with asiamiles. I didnt notice that my booking for 1 adult. Then the reseptionist charge me 22 euro/night because i stay with my wife, even I didnt ask for an extra...More
Thank Andrew S
Response from gmdirezione, General Manager at Mercure Roma WestResponded October 6, 2017
Dear Guest thank you for your comments, but I assure you that is normal the different price in the room for one or two guests. This different price is reported also on all our web site. I' m sorry if this, have had a bad...More
I'll keep it brief...
On arrival, lobby was clean and tidy. staff at front desk where somewhat helpful but could be put down to the language barrier.
Room was very dated, smelt of mould and clumps of dust spotted about.
Bed was comfortable but pillows...More
Thank Jamie K
Response from gmdirezione, General Manager at Mercure Roma WestResponded October 7, 2017
Dear guest thank you for your time and your comments, I'm sorry if you have not been satisfied at your stay, all our staff speak perfectly in english, but if some of them do not yet understand the language, I assure all my efforts to...More
We stayed at Mercure Roma for two nights and it played a significant part in making our times at Rome quite memorable.
Nice property with breathtaking views and quite a proximity to City center.
Rooms were spacious by European standards and the staff was nice....More
Response from gmdirezione, General Manager at Mercure Roma WestResponded September 29, 2017
Dear Guest, thank you very much for to have appreciated our Hotel and our services, thank you also for your suggestion about some points and for this I assure all my effort for to improve what you have reported. Thanks again and I hope that...More
$64 - $108 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#39 Spa Hotel in Rome
#83 Best Value Hotel in Rome
#211 Luxury Hotel in Rome
Non-Smoking Rooms ,
Number of rooms
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