We stayed in this hotel for 3 nights, pre cruise . We wanted a hotel where we could stay around a pool in the day and just go into Rome for the evenings. This hotel far exceeded our expectations. The reception and concierge staff were fantastic. Our room was clean and spacious. We arrived around 9pm , we were pleasantly surprised thst the dining room was still open til 1030pm, we had a delicious meal in there , all the restaurant staff were very friendly and helpful, breakfast was very good too. The hotel is very charming, classic Italian decor . No problems with getting a sunbed , the girl who was working at the pool in the morning was so sweet and very helpful , as was her colleague who did the afternoon shift . Food was delicious at the pool cafe . We got taxis into Rome in the evening , a short drive . A tip if you are cruising abd need a pre cruise lateral flow test , there is a pharmacy on via po that does rapid testing , €22 each . This service was fantastic, we had certificates within 20 mins. The helpful hotel staff recommended this pharmacy, it's a 4 min taxi drive , 25 min walk . We will definitely be back , our stay was just perfect and exactly what we were looking for . Thank you to all the staff .…
This hotel was a life saver for my kids as it was 98 degrees. The room was very nice, the pool was fabulous and the food was also good. I would recommend this hotel also for having very comfortable sheets and having great service! Location isn’t right in the middle of everything but it’s a nice little scooter ride away and it’s right on the Park which is super nice for running and walking!
Overall during our 4 night stay we had a lovely time at this hotel! The pool was great and well needed during the peak hotness of the day, however did seem full at most times, it became apparent people from other hotels etc could pay to use the pool. On one occasion we had to wait for the use of sunbeds. We had one pool side meal which was nice food, and the cocktails were great. Inside the hotel is lovely and as in the name, very ‘grand’. Taxis readily available outside which is fortunate as the hotel is quite far out from the centre and is quite a long walk. We also discovered the tram stop just around the corner which took you to areas such as Vatican City. I think If we visited again we would definitely use the trams more as we only discovered this towards the end of our stay. My only slight niggle would be thin floorboards, the noise of footsteps and banging from the room above was very loud. Overall we loved our stay here and would return again in a heartbeat.…
We made our reservation only days before our arrival after searching for a hotel with a pool. The site said only rooms with twin beds were available but we took them because it was so hot in Rome. When we arrived, we were upgraded to suites without asking or being charged extra. We loved everything about the hotel. The service was impeccable without exception. The pool was everything we hoped it would be and the food was very, very good. The pool menu offered an Italian version of Tuna Poke that was my favorite meal in all of Rome, and that's saying something. The hotel is not in the center of town..taxis are necessary to get to all the sites but they are plentiful and not that expensive. We thought the location tradeoff was well worth how wonderful the hotel was in every other way.…
Service is attentive. Hotel decor is tired. Restaurant has a few decent pasta options--otherwise--Meh! Air conditioning in rooms is not controllable beyond a certain temperature by the guests. We stayed for 5 nights and repeatedly asked that the temperature be lowered, but it never was, making for some uncomfortable sleeping. There was a record heat wave in Europe the week we stayed there. The pool was a nice, albeit expensive option to relax during the worst of the midday heat. We were charged 100 Euros for a cabana that didn't offer any special services i.e. a server to take drink and food orders. The majority of the guests at the hotel were American. Not sure why, but if you are looking for a more Eurocentric clientele, this hotel isn't it. For the room rate and additional costs for EVERYTHING, I think you can find a better place with a more central location.…
We stayed here for 3 nights and had the best service and experience. The hotel is beautiful and classic in every detail. The lobby bar and pool were great ways to pass time during the mid afternoon heat. The hotel is located beside a big park that we walked through to get to the cities main attractions, and often taxied back which was about 10 euros. A wonderful place to stay, family friendly and excellent service provided.
I left my AirPods in a robe and checked out. I immediately received a notice through Apple that I left them behind. I called the hotel and notified them and they rudely insisted that they of course didn’t have them. I easily tracked my AirPods to one of their employee’s apartment complexes and emailed the hotel with the evidence and they didn’t respond. The whole reason I left my belongings behind is that I am having a back issue and was wearing a robe so I could receive treatment from a doctor, or I would already be at the apartment complex myself :) Bottom line - there are way nicer places to stay where you don’t have to worry about your belonging being stolen.
…call me old fashioned but when I pay $419 a night for a place to sleep and then am told that I have to pay 25 euro for indoor pool / 18 euro for outdoor pool privileges, it’s a little off-putting….I may be mistaken but no where on their website is it spelled out about these charges…just another instance of nickel and dime-ing🤬🤬🤬
While the location of this hotel is fantastic and the veranda beautiful, the rest of the hotel is incredibly tired and service not that of a 5 star hotel (you bet the rates are, though). Some staff do the best they can to accommodate, so I don’t want to be unfair to them but management seems to be lacking- and that is sadly evident throughout. When we attempted to visit the pool that was full of visitors from outside the hotel, we realised that not only was there no priority given to us as residents but also the only alternative we were offered by the poor pool boy (who hardly spoke any English or Italian) was to lie down on the grass. When we asked if we could at least have some towels, he replied that he had ran out!! In a 5 star hotel!!! And when we found a larger cabana-style lounger available, he explained that we’d have to pay €80 extra!! What the…!!! When we complained about it at check out, of course we were told that there was nothing that could be done about it (Italian style). And on top of it all, the pool was not heated (I assume as a pitiful way to save on energy costs at the expense of guests). As for the cleanliness of the hotel, we saw a rat strolling on the terrace while having drinks one evening. Whoever gave this hotel 5 stars has never stayed in a 5 star hotel. We will never stay there again and, as Romans, we will make sure no one ever has the misfortune to stay there either. Stay at the Lord Byron instead everybody.…
Paid €200 euros for me and my wife to use the hotel pool. Reserving a place was easy enough through my hotel, link was sent for me to pay. Turned up and they were expecting us, gave us pick of the loungers. Drinks and food served… felt the food/drinks were a touch pricey €8 a coke but was happy to get away from the city and enjoy the sunshine.
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