Thank you so much to the entire staff for making our trip to Rome so incredibly special. We booked and were upgraded through my husband's Amex card, and we really felt for the first time on our trip that we were celebrating our honeymoon/anniversary! Once we entered our room, which was spacious, renovated and sparkling clean, we were greeted by a bottle of champagne and a tray of treats. We also had excellent massages at the spa, and the concierge desk provided excellent recommendations (and helped us with reservations) at some of the best restaurants and excursions in Rome.
The location was far enough away from the crowds but a walk to all of the major tourist destinations. The staff were there to help in any way they could. Everyone was ready to help with anything you needed. We had adjoining rooms for our kids and us (parents) and both rooms were good size and exactly what we needed. would definitely stay again!
We were told it was lovely hotel, what an extreme disappointment, we booked though American Express with an upgrade and we got a room that was so dark and dingy looking into the big aircon ducts we said no way, we finally got a room with light which was fine, my husband used the toilet downstairs it was blocked and dirty, not what you expect from a leading hotel,overall we would never return as this hotel is not the standard they make it out to be, sorry but a huge disappointment to us on our last day in rome
Definitely a 5 in all areas! What was noticeable immediately was the customer service from every employee. Even as we past in the hallways, the housekeeping staff would stop to say hello! Concierge desk was superb! Thanks for all your tips Xavier! You were wonderful and thanks for caring!
From the time we walked in to the moment we left everything was spectacular! First of all, we got upgraded to a suite, which was very unexpected and probably not the best for my expectations at other hotels going forward. LOL. The room was over-the-top beautiful and glamorous. During our stay, we realized we had taken the keys from our last location in Spello. The concierge was great as he immediately told us “no problem” he would have them overnighted the next day. The only complaint was the fact that we were only there for one overnight stay before flying back home. Overall it was one of the best hotels we have ever had the pleasure of staying. Thank You
A 5 star hotel with 5 star service. Location is walking distance to the Fountain of Trevi, Spanish steps and a nice shopping mall. The staff was very accommodating. The room was very clean and spacious. As a frequent traveler, I highly recommend this hotel.
Convenient location, helpful staff, and nice facilities. Special thank you to the concierge team who were outstanding. Recommendations were great. Thank you! Overall experience at the hotel could not have been better. Definitely staying here next time we’re in Rome.
Great location on Via Veneto; a quick walk up the road to Harry’s Bar or the Borghese Gardens. A short walk to the Spanish Steps and Via dei Condotti. Beautiful old building with spacious, well appointed rooms. What set the experience apart was the quality of the caring staff. From check in to departure; the staff could not have been more accommodating. Definitely take the time to have an Apperitivo at the Brunello Bar and Restaurant. Best Aperol Spritz of the trip.
A beautiful hotel with luxurious interior. Excellent and very prompt service from all of the hotel staff, especially those on the reception desk. The guest rooms were beautiful and the standard of cleanliness was excellent.
Our group spent six great days at the Baglioni, a beautiful property right in the heart of Rome. While the rooms and meals were great, it's the staff that really goes the extra mile and it's their attention to detail and service that make this a first-class experience. From the bell staff (Lino, Massimo, Giovanni, Marco, Patrick and more) to the Reception Desk (Francesca, Claudia, Barbara, Olga, Stefania) to Marc the Concierge and Fabio and the staff in the restaurant, literally everyone was top-notch friendly and accommodating. Can't wait to return for another stay!