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Best Western Plus Hotel Universo

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Via Principe Amedeo 5/B, 00185 Rome Italy
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (931)
Room & Suite (575)
Dining (83)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Plus Hotel Universo
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#178 of 1,347 hotels in Rome
Location
Cleanliness
Service
Value
Travelers' Choice
Best Western Plus Hotel Universo is a 4-star hotel just a few steps from Roma Termini Railway Station. Nearby there are landmarks such as the National Roman Museum, The Patriarchal Basilica of St. Mary Major and the Domus Aurea. The Hotel Universo has 197 rooms characterized by a high level of comfort and quality including free Wi-Fi, free digital magazines and newspapers and free smartphone. The Hotel offers a well-equipped Wellness Area with gym, sauna, Turkish bath and a space entirely dedicated to your relax. The restaurant Quattro Stagioni offers personalized menus, from international to regional specialties. The Lounge Bar is the place to mingle with colleagues or simply to relax after your working day. The hotel’s strategic location is ideal for planning national and international meetings. The Hotel Universo has a Conference Center composed by 10 modern meeting rooms, equipped with functional devices with a maximum capacity of 700 people. The new AnnaMaria meeting room is equipped with the best audio and visual technologies and can accommodate up to 300 people in theatre setup.
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Full view
Property amenities
Paid private parking nearby
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Refrigerator
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Italian
2,438Reviews78Q+A100Room tips
Traveler rating
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Popular mentions
GuatemalaGringo wrote a review Nov 2020
Manchester, United Kingdom34 contributions32 helpful votes
Really enjoyed my stay at this central hotel, close to Termini Station. Staff very friendly, efficient and helpful in these challenging times. Room was comfortable and cleaned daily. Breakfast was good and served to you in your seat rather than buffet due to Coronavirus, waiting on staff were excellent too. Would highly recommend staying here if you want a mid-priced hotel close to transport links and walk-able to the main sites!
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: Ask for a high floor room for nice views and quiet locale
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1 Helpful vote
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded Nov 9, 2020
Dear GuatemalaGringo, Thank you for your feedback. We are delighted that you really enjoyed your stay and that you were impressed with the hotels' standard of service, despite the challenging times we are experiencing. We greatly appreciate your recommendation and hope to see you again on a next visit to Rome. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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Amchatt7 wrote a review Oct 2020
Liverpool, United Kingdom74 contributions45 helpful votes
So we had originally arranged a stay at a different hotel, when we arrived that hotel was boarded up with just a telephone number on the door. When we rang the number it put us through to this hotel who were amazing, they handled everything so efficiently and helped ease our distress. They honoured our booking (the other hotel wasn’t a Best Western) and gave us 2 lovely rooms, no fuss at all. We were so very grateful and will definitely make this hotel our first choice when we return to Rome.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded Oct 29, 2020
Dear Amchatt, Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay with us and that we'll be your choice when your travels bring you back to Roma. We look forward to welcoming you back soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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P R wrote a review Oct 2020
8 contributions17 helpful votes
We stayed here for one night whilst transiting through Rome. Although the location is close to the station, and the entrance is clean, the room itself was very tiny and dark, despite paying for a larger room from their website. Bathroom was also in need of updating with scratched bathtub and scuff marks everywhere. Wouldn’t come here again for the money.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded Oct 5, 2020
Dear Prash, Thank you for sharing your opinion about our hotel. The comfort of our guests is our main goal and we regret we didn't meet your expectations. Our staff are constantly working to improve the satisfaction of our guests and would have been happy to move you to a room that could fully satisfy you. We will forward the mentioned issues to the relevant team to treat them as routine maintenance and solve everything quickly. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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Darangers2004 wrote a review Sep 2020
California City, California7 contributions28 helpful votes
I was scheduled to travel to Rome Italy this month but due to COVID-19, the European Union is not allowing US citizens entry into Italy for non essential travel. We booked this hotel at the beginning of the year before the pandemic hit. I have corresponded with the hotel to get a refund and they flat out refused stating their policy. You would think some common sense would come into play as I did not cancel but Italy is not letting me visit. Again the lack of common sense is mind boggling. Shame on the Best Western Hotel chain and I will be sure to tell everyone via social media how BW robs people during unprecedented times.
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Date of stay: September 2020
Service
2 Helpful votes
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded Sep 7, 2020
Dear Darangers2004, We understand your claim and are very sorry you feel this way. Anyway, we welcome this opportunity to say that if our clients are facing issues due to their Country's restrictions, we always try to meet their needs offering suitable solutions. We would like to go further your case in order to reply to you accordingly. Please, don't hesitate to reach out to us privately, we are at your complete disposal to provide you with the appropiate reply you are looking for. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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Jules N wrote a review Aug 2020
Cheshire, United Kingdom29 contributions29 helpful votes
Ideally located just a ten minute walk away from the Colosseum, five minutes or so from the Termini and near to the interesting Monti neighbourhood. It was very clean, breakfast was good, the staff were helpful, friendly and professional and the service, when we requested extra pillows and sheets was prompt and efficient. Would certainly recommend and was excellent value for money.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded Sep 1, 2020
Dear Jules, We thank you for your feedback. We're happy you had a nice time and found the location convenient. Your flattering remarks about the service provided by our staff are highly appreciated. We are pleased that you found the value for money excellent and hope to see you again soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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Previous
PRICE RANGE
$100 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western universo, best western rome, rome best western, hotel universo rome
LOCATION
ItalyLazioRomeCastro Pretorio / Termini / Centro / Esquilino
NUMBER OF ROOMS
197
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Frequently Asked Questions about Best Western Plus Hotel Universo
Which popular attractions are close to Best Western Plus Hotel Universo?
Nearby attractions include Basilica di Santa Maria Maggiore (0.3 miles), Basilica di Santa Prassede (0.3 miles), and Museo Nazionale Romano - Palazzo Massimo alle Terme (0.09 miles).
What are some of the property amenities at Best Western Plus Hotel Universo?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Best Western Plus Hotel Universo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Hotel Universo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Hotel Universo?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Best Western Plus Hotel Universo?
Conveniently located restaurants include Gelateria Il Capriccio di Carla, Quel Che C'è Laboratorio di Cucina, and Ambrosia Rooftop Restaurant & Bar.
Are there opportunities to exercise at Best Western Plus Hotel Universo?
Yes, guests have access to a fitness center during their stay.
Does Best Western Plus Hotel Universo have an airport shuttle?
Yes, Best Western Plus Hotel Universo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Best Western Plus Hotel Universo located near the city center?
Yes, it is 0.5 miles away from the center of Rome.
Are any cleaning services offered at Best Western Plus Hotel Universo?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Hotel Universo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.