Really enjoyed my stay at this central hotel, close to Termini Station. Staff very friendly, efficient and helpful in these challenging times. Room was comfortable and cleaned daily. Breakfast was good and served to you in your seat rather than buffet due to Coronavirus, waiting on staff were excellent too. Would highly recommend staying here if you want a mid-priced hotel close to transport links and walk-able to the main sites!
So we had originally arranged a stay at a different hotel, when we arrived that hotel was boarded up with just a telephone number on the door. When we rang the number it put us through to this hotel who were amazing, they handled everything so efficiently and helped ease our distress. They honoured our booking (the other hotel wasn’t a Best Western) and gave us 2 lovely rooms, no fuss at all. We were so very grateful and will definitely make this hotel our first choice when we return to Rome.
We stayed here for one night whilst transiting through Rome. Although the location is close to the station, and the entrance is clean, the room itself was very tiny and dark, despite paying for a larger room from their website. Bathroom was also in need of updating with scratched bathtub and scuff marks everywhere. Wouldn’t come here again for the money.
I was scheduled to travel to Rome Italy this month but due to COVID-19, the European Union is not allowing US citizens entry into Italy for non essential travel. We booked this hotel at the beginning of the year before the pandemic hit. I have corresponded with the hotel to get a refund and they flat out refused stating their policy. You would think some common sense would come into play as I did not cancel but Italy is not letting me visit. Again the lack of common sense is mind boggling. Shame on the Best Western Hotel chain and I will be sure to tell everyone via social media how BW robs people during unprecedented times.
Ideally located just a ten minute walk away from the Colosseum, five minutes or so from the Termini and near to the interesting Monti neighbourhood. It was very clean, breakfast was good, the staff were helpful, friendly and professional and the service, when we requested extra pillows and sheets was prompt and efficient. Would certainly recommend and was excellent value for money.
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