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BEST WESTERN Hotel Universo

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BEST WESTERN Hotel Universo
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1,392 Reviews from our TripAdvisor Community

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Showing 731: English reviews
Nottinghamshire, United Kingdom
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this Hotel for 2 nights on a GRJ tour. we had taken the option of an upgrade and we were glad we did. The room was excellent and had a little balcony with seats that looked at over the Rome rooftops

Helpful?
Thank robinring
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear robinring, Thank you for having chosen our hotel and for sharing your experience here! We were all glad to hear you had a nice stay and we exceeded your expectations. We really hope to see you soon! With our warmest regards, Roberta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome More 

Port Coquitlam, Canada
Level Contributor
238 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Universo is an older hotel in walking distance of the Termini area which has been fully renovated. It has excellent staff with friendly service from long term employees especially Michele at the front desk and Aldo at the breakfast buffet which is well worth the money.

Helpful?
Thank 2morrows
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear 2morrows, Thank you for choosing Best Western Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay. Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments... More 

Amman, Jordan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Less than a 10 minute walk from Termini on well-lit streets. Clean hotel and extremely comfortable beds - they have a pillow menu! Shower also had great water pressure (we were on the 5th floor) and stable temperature. Only stayed one night but it met all of our needs.

Helpful?
Thank CBwanderings
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear CBwanderings, First of all we would like to thank you for having chosen us for your stay here in Rome and for sharing your experience with other travellers. We are very happy to know that everything was to your liking and that you enjoy your stay in Best Western Hotel Universo and its fantastic location! We really hope to... More 

Gloucester, United Kingdom
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Booked through an agent specialising in disabled friendly hotels. Approx. 1hr taxi ride from the airport Fiumicino (note.... Rome has set taxi prices to the airport of 48 euros currently). We found all the hotel staff, from cleaners to head waiter (Marco and his hard working team) to be extremely professional, polite and friendly, with the exception of Rosario on... More 

Helpful?
1 Thank TheElkandOwlett
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear TheElkandOwlett, First of all, we would like to thank you for your detailed and nice review and for sharing with other travellers your kind opinion about our facilities and services! :) We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarifications, in... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was a great spot located in central Rome. A 2 minute walk to the train station and close to all tourist destinations. We booked the family suite which included a loft bedroom. Modern decor. Enough room for a family of 4. Loved our balcony!!! Wonderful to sit out at night and watch the night life. Excellent breakfast as... More 

Helpful?
Thank Wendy H
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Wendy H, First of all we would like to thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We're grateful for these kind words. It's always a big gratification reading guest's satisfaction. We take the opportunity to inform you that has been a honor welcoming... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

As a family of four, two adults and two kids, we found this hotel to be great. Our stay was for three nights. Great location as you can catch the metro from the airport and it's only a five minute walk. The hop on hop off buses are a five minute walk also. Reception staff were fantastic on check in... More 

Helpful?
Thank ZTFwse
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear ZTFwse, Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our hotel location and cleanliness. It would be a honor hosting you again in future. With our warmest... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

A nice place to stay in the busy city of roma. You will refresh in the coziness of your room and if you still have energy you can spend it in the sport center or just soak in the sauna. The rooms are really cosy the bathroom are designed and the breakfast awesome.

Helpful?
Thank Regis B
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Regis B, Thank you for having chosen Best Western Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time with us! It's always a big gratification to read that we exceeded your expectations. We... More 

Kolossi, Cyprus
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We booked a junior suite for our week in Rome paying a little extra for a once in a lifetime trip. Sadly we had to ask to move rooms as the "sofa" offered with these rooms aren't in every room. We ended up seeing three suites and none were the size of the pictures on the website. That was a... More 

Helpful?
Thank 191rusticus
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear 191rusticus, Thank you for sharing your impressions about our hotel. Our apologies if during your stay some of our services were not completely satisfying. We really appreciate your advice, that we consider useful to continue to offer a quality service. We really hope you'll give us a second chance and that we welcome you soon and again as our... More 

Cairo, Egypt
Level Contributor
92 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I had a very nice room in the 7th floor, wide room king size bed, very well equipped, the hotel is very well located 10 to 20 minutes walking from so many attractions in center of Rome, very close to bus and train stations, breakfast buffet is nice with a lot of varieties, hotel staff are nice and friendly most... More 

Helpful?
Thank Minayounan
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Minayounan, First of all, we would like to thank you for your good comment about our hotel. We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more. With the hope of being chosen again for your stay here in Rome, we send you our... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Every thing was ok , you can walk to train station we had been there for four nights the breakfast was nice and staff also helpful the view of our room was toward the inner court that is nothing and the only thing was house keeping , they didn't clean the room completely. Thete is a nice pizza just in... More 

Helpful?
Thank pardis a
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear pardis a, Thank you for choosing us for your recent vacation and for rating us so positively on TripAdvisor. We are happy to read that you had a relaxing stay and that enjoyed our facilities. We regret that some of our services were not up to your expectations, and we will share your words with the concerned departments, for... More 

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Staying in Esquilino

Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 

Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: $114 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#130 Luxury Hotel in Rome
#201 Business Hotel in Rome
#268 Family Hotel in Rome
#313 Romantic Hotel in Rome
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