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The St. Regis Rome

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Via Vittorio Emanuele Orlando, 3, 00185 Rome Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$865
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Traveler (1606)
Room & Suite (582)
Dining (181)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis Rome
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 1,377 hotels in Rome
Location
Cleanliness
Service
Value
Travelers' Choice
Introduced to Rome society in 1894, the architecturally iconic St. Regis Rome is located in one of the city’s most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity. Blending a noble heritage with fearless, elegant interiors has transformed this grand dame into a supremely luxurious and artful residence. High-ceilinged and light-filled, the guestrooms and suites are styled with luxurious Rubelli fabrics, handmade glass and collectable curios – effortlessly sophisticated and distinctively urbane. A contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment. Starting from January 2020, The St. Regis Rome is the permanent exhibition space for the world-renowned art gallery Galleria Continua in Rome.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Paid internet
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Fireplace
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Spanish, German and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
217Restaurantswithin 0.3 miles
71Attractionswithin 0.3 miles
2407Reviews65Q+A100Room tips
Traveler rating
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Popular mentions
Changmin Lee wrote a review Yesterday
Sao Paulo, SP8 contributions1 helpful vote
+1
Mixed experience so far

[Check in]
the lady checking us in was very lovely and welcoming with warm smiles. It was a very pleasant check in even though there was no welcome drinks offered. It would have been a nice touch if offered water or juice. Surprised that they didnt have any welcome drinks. 

Guest relation officer who helped to explain the situation with the SNA was very polite, lovely, and full of smile. We really liked her.

The hotel entrance door is quite heavy and not easy to open and hotel with this caliber should always have a person opening and offer help with getting into the hotel. No one helped us when getting back after dinner, bellmen did help us with the bags upon check in but we still had to open the doors. If it was an automatiza door it wouldnt have been a problem, but with a door of that size and weight, it would be nice to have someone to help. 

[Marriott tier]
I am Hyatt Globalist, Marriott Titanium for five years. 

We booked 5 nights on points, SNA cleared with confirmation 3 days before. This was weird because SNA shouldnt be allowed to be submitted for an award stay. We got confirmed to a St. Regis Suite with a king bed. Couldnt complain since I still have 15 SNA to burn. Original booking was a regular room with a king bed. 

On the day of check in, the room was downgraded to an imperial room with two beds, which is a beautiful room with city view over the fountain. I was curious how the hotel would explain and handle the situation. 

So upon check in, the lady explained we have been moved to a lower room because there are foreign delegates staying at the hotel. Ok, understandable. When I asked about SNA confirmation politely, GRO appeared and she offered to move us tomorrow when a suite becomes available. Then GM appears and she talked to the GM and suddenly a junior suite was available. Meanwhile in the app the st.regis king suite was available for booking. 

It would been much more appreciated if the hotel just explained the situation honestly that SNA shouldnt have been cleared, because I really think it is the infamous Marriott IT system to be blamed. Personally it is ok whether we get the suite upgrade or not, because the room is already VERY nice and I understand the hotel’s side on this matter. 

As I had chance to befriend some GMs around the world, Ive learned that hotels are not particularly pleased with point stays as the chain compensates the property with subsequently smaller amount versus cash rate. Does not help with ADR so no increase in RevPar, which are KPI for the management, no potential sale of suites when suite is given as an upgrade (SNA or no SNA)
With overwhelmingly increasing platinum elites, Marriott hotels are becoming much more reluctant to upgrade the high tier customers, because just there are just so many of them. 

But even with the understanding, the hotel needs to also understand that point stay occurs because there were numerous prior paid stays, and the guests shouldnt feel uncomfortable in utilizing them, and communicate in more direct way discussing the issue. 

[Butler service]
Been to 5 st regis so far and here is the worst. Very unwelcoming and impersonal. does not even introduce himself. No explanation whatsoever for the butler service. Almost came to me as he didnt want to be with us. My wife feels uncomfortable when he is around. That says it all. Disappointing because good service is much more important to a memorable stay than the hard product. When we had issue with the bedding the butler came together and he just cut me off saying we will fix it when I tried to joke about how we are on a honeymoon and we dont want to sleep separately. Rude…

[Hardware]
Just gorgeous. Decoration of the ceiling, the lobby, amazing ballroom were very pleasing to look at. The second floor rooms have extra high ceiling which is always nice. We checked the junior suite on 4th floor as they offered, had much lower ceiling. 

[House keeping]
Superb cleaning. 
Had problems with the mattress topper being very uncomfortable. Had to wait 30 mins for the issue to be resolved. [Breakfast] Lovely setting in Lumen. Some bread, cheese, variety of eggs and coffee. It is nothing like breakfast in Asia but good enough for Europe. Service a little bit clumsy but waiter and waitress are friendly and nice.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Get second floor rooms, they have high ceiling
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Brian Ponce wrote a review Jan 16
New York City, New York334 contributions87 helpful votes
+1
We spent the Christmas holidays at the St. Regis Rome. This was my second visit to the hotel formerly known as the Grand Hotel Rome, the first with my husband, having previously stayed there in 2010. Since my last visit the hotel has been significantly updated, without losing a stitch of its history or opulence. The result is a brighter, airier, more welcoming space that still has many of the object d’art, Chandeliers, architecture, and the original elevator. Before we even arrived, the General Manager and his staff took wonderful care of us. We received thoughtful pre-arrival information about holiday dinners, music concerts, etc. at the hotel. The hotel arranged for a Mercedes to pick us up at Rome FCO airport after a long and stressful flight on 12/23, which was a seamless experience. As Platinum Marriott Bonvoy members, we were upgraded to a marvelous St. Regis suite befitted with Acqua di Parma toiletries and Murano Chandeliers and with St. Regis’ famous (and fantastic) butler service. Before our arrival in Rome I sent the hotel staff my itinerary of all the tours, events, activities, etc. I booked and they helped to ensure I knew how (and when) to get to everywhere we were going on time. We partook in the Christmas Eve Cena della Vigilia at Lumen (the hotel lobby/restaurant), with live music, which was the nicest holiday we have had in years. This was an updated take on the Feast of the Fishes with three delicate, delicious, and beautifully plated fish courses plus dessert. All were delicious. We also enjoyed L’arte Della Musica, another live music event at Lumen, as well as the classic champagne sabring ritual– which no matter how many times we experience it never gets old, and this is the first place we saw it indoors! The daily breakfast (included because of our Platinum Bonvoy) status was a highlight. More than just a way-nice-to-be-called-buffet breakfast, there was an on-demand omelet station, and was the perfect time to try the Red Admiral– Rome’s signature St. Regis bloody mary, which was spicy and smooth. The Lumen staff got to know us by name and by face, always asking how our tour or event the day before was, always interested (without being invasive) in our current day’s plans, and just generally being gracious, proactive, and personal. The also were very patient with my very real, but very rusty Italian and also communicated extremely effectively in English. The butler service, available on demand via the Marriott Bonvoy app, email, text, or phone was great. Our every wish was granted seamlessly from room service, coffee/tea, unpacking, pressing, packing, etc. On our evening before checkout for a very early flight to our next winter holiday destination, we came back from dinner to find Bvlgari gifts and tokens specific to the St. Regis home waiting for us. Merry Christmas indeed. Check-in and check-out were a breeze (as these least fun parts of the experience should be). The hotel also helped us with guidance on the nerve-wracking COVID test, and provided us with the N-95 masks, which were required even out of doors during the stepped up, “Super Green Pass” holiday season in Rome. I cannot recommend this hotel highly enough for everything previously mentioned, its central location by Piazza Repubblicca (just 2 blocks walk to the Repubblica Metro (from their just 10 minutes or so to the Colosseo, the Vatican, and a host of other wonders), and the Teatro dell’Opera, which I highly recommend).
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Go for a suite for the space and the butler service
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Response from Giuseppe De Martino, General Manager at The St. Regis Rome
Responded 1 week ago
Dear Zephyr221, What a great start of the week after reading your extraordinary, thoughtful review! Your recognition means more than words can express and we are all so grateful. Grazie for taking the time to share your experience in detail; Grazie for highlighting the genuine care of all the team; Grazie for your loyalty as most valued Marriott Bonvoy Platinum Elite member and for your trust. We hope you will always consider The St. Regis as your private Residence in the Eternal City and we can't wait to welcome you back for a third, exciting visit. All the very best, Giuseppe De Martino General Manager
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PrivilegeToTravel wrote a review Jan 9
64 contributions1 helpful vote
+1
Photos taken from videos on my Instagram so apologies for quality. St Regis Rome is definitely a destination hotel for me when I arrived. Truffle Eggs Benedict was absolutely delicious and the truffle hollandaise a nice surprise. Room felt luxurious and tastefully decorated and the bathroom amenities extensive. The hotel has wonderful art which I would recommend you view. Looking forward to my next stay.
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Date of stay: January 2022Trip type: Traveled on business
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Response from Giuseppe De Martino, General Manager at The St. Regis Rome
Responded 2 weeks ago
Dear PrivilegeToTravel, We are so grateful for your great feedback and particularly for your appreciation of the Hotel art display in partnership with Galleria Continua, one of the most worldwide renowned contemporary art galleries. We are proud to be your destination hotel when traveling to Rome, our main doors are wide open for your return. Sincerely yours, Giuseppe De Martino General Manager
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Barbarella2711 wrote a review Jan 7
Brussels, Belgium19 contributions19 helpful votes
The St Regis Rome is a wonderful historic hotel in which you immediately feel at home. The entire staff is extremely nice and helpful. The designer did a terrific job of mixing old and new choosing a modern palette of white, gold and powder blue that are both elegant and relaxing. Our only minor complaint would be the ugly Christmas decorations which are not to the level of the rest of the decor. The designer in charge of the 2019 refurbishment would be quite horrified if he saw them! 🙃 They were tacky instead of matching the colour scheme. What a shame. As if someone heard my remarks, they started to put them away before we left so that we got to see the lobby as was intended. Much better!
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Date of stay: January 2022Trip type: Traveled with family
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Response from Giuseppe De Martino, General Manager at The St. Regis Rome
Responded 2 weeks ago
Dear Barbarella2711, we are grateful for your amazing feedback and we are glad that you appreciated the delicate color scheme of the entire renovation project, curate by renowned Parisian Architect Pierre Yves Rochon. We also welcome your feedback about the Christmas decorations. This year the colorful lights have been inspired by the opera created by artist Pascale Martin Tayou, called "Empty Gift" highlighting the spirit of giving and of inclusion more than the gifts' value and that has been the main attraction during the Festivities. We look forward to welcoming you back and we remain with great pleasure at your disposal. Best wishes, Giuseppe De Martino General Manager
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Kalun L wrote a review Jan 4
Arlington, Virginia23 contributions15 helpful votes
It was our first visit to Rome and the St. Regis was a wonderful stay. The entire staff were so kind and took such good care of us. The property is absolutely gorgeous and the staff so warm and accommodating. The breakfast is also delicious and I still dream of the cream-filled croissants and flatbreads. I hope I have another opportunity to visit.
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Date of stay: December 2021
Value
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Response from Giuseppe De Martino, General Manager at The St. Regis Rome
Responded 2 weeks ago
Dear Kalun L, We can't wait to welcome you and your wife back! Rome deserves more than one visit and our Concierge team will study new itineraries for you to discover the true soul of this amazing city. We all send you a huge Thank You for your rewarding comments and we are at your disposal to arrange your next visit. Truly yours, Giuseppe De Martino General Manager
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PRICE RANGE
$556 - $1,311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis rome hotel rome, st regis rome, rome st regis grand
LOCATION
ItalyLazioRomeCastro Pretorio / Termini / Centro / Esquilino
NUMBER OF ROOMS
161
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Frequently Asked Questions about The St. Regis Rome
Which popular attractions are close to The St. Regis Rome?
Nearby attractions include RomeOperaConcerts (0.2 miles), Santa Maria della Vittoria (0.05 miles), and Vatican Necropolis (0.2 miles).
What are some of the property amenities at The St. Regis Rome?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The St. Regis Rome?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Rome?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The St. Regis Rome?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The St. Regis Rome?
Conveniently located restaurants include Quel Che C'è Laboratorio di Cucina, La Fata Ignorante - Rooftop Restaurant & Bar, and Ambrosia Rooftop Restaurant & Bar.
Are there opportunities to exercise at The St. Regis Rome?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does The St. Regis Rome have airport transportation?
Yes, The St. Regis Rome offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The St. Regis Rome located near the city center?
Yes, it is 0.7 miles away from the center of Rome.
Are any cleaning services offered at The St. Regis Rome?
Yes, dry cleaning and laundry service are offered to guests.
Does The St. Regis Rome offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.