Two couples stayed for 2 nights prior to going to Civitavecchia for a cruise. First time in Rome. Concierge staff arranged airport transport, meet & greet, and 2 tours for us. They were fantastic! Kudos to Mario Santulli and I did not write down the other gentleman who assisted us once we arrived. Great recommendations for dinner. The hotel is stunning and the entire staff expertly trained. Met the GM & told him how thrilled we all were with our stay. Loved having breakfast and cocktails in that lobby! Highly recommend- magnificent.
After seven years of visiting the St. Regis I thought I might have nothing left to say about this magnificent Hotel. This Hotel always surprises me and this year was no different. There have been some additions to the staff and there is now the Lumen Garden which is an asset but the staff at this Hotel outshine any other Hotels in my estimation. Over the years we have made some very genuine friends from Andrea Antonini and Louise at the Welcoming Desk, Sonia, Cristiano, Salvatore and Gian Luca at Breakfast, Maurizio and Emilio at the Lumen Garden and, of course, many more. I would like to take this opportunity to thank the General Manager for his gracious welcome when we arrived and the wonderful touches in the room. He should be very proud of his achievements at the St. Regis. Catherine Graham…
This hotel experience was exceptional with amazing staff that hosted us with positive energy each day. The conceirge team helped plan our trip from afar and provided valuable feedback and guidance on making our trip to Rome and the day trips to Amalfi and Tuscany perfect. The breakfast dining team welcomed us every morning and treated us with the highest level of hospitality. The chef and the service staff was amazing at our daily breakfast ritual! On my birthday, the butler service team surprised us with a delicious birthday cake, gorgeous flowers and fabulous champagne! The GM ensured our trip exceeded our expectations. Everything was 5 star! We will definitely stay here over and over.
The hotel is gorgeous. It is exactly as shown in the photos. The rooms are spacious and the staff is superb. The restaurants and bars are also fantastic and serve delicious food and unique cocktails. We stayed as part of a group of 14 friends and the hotel staff did an amazing job making us feel special. I'll stay here the next time I'm in Rome.
This hotel lives up to the beautiful pictures and beyond. The restaurant staff was polite and attentive. The rooms were very nicely appointed. The problem…a rude, inconsistent and unprofessional front desk staff. Note to management—-correct this problem. Inform your front desk that they represent the hotel poorly and could use a refresh on basic courtesy and politeness. This was our experience checking in and checking out.
Very nice hotel and location is easy walking to many Roman sites. 10 to 15 minutes walk to the train station. Fixed taxi charge from the airport around $50. Breakfast was superb. All services were impeccable. Certainly deserving a 5 star rating.
This is a special place. The service is impeccable. From the concierge keeping us updated on when our baggage would arrive, to the friendliness of all wait staff, to the electrician who fixed an outlet late night. To the doormen who help catch cabs and especially the chef who made our omelette each day - and remembered what we wanted after the first day. This is our first European trip in 7 years and honestly had no expectations of what it would be like after COVID. The decor and rooms are beautiful from the lighting to the art. It is relaxing an inviting. I would live here if I could. This is such a well run hotel- thank you to everyone who made our stay so very comfortable. It is located within walking distance to many restaurants and shops as well, but honestly spent a lot of time at the hotel because it was so hot!…
Stayed at the St. Regis Rome on two separate occasions the last several weeks, including to celebrate our engagement. Lovely property in a prime location, great rooms and excellent food…especially the breakfast. What stood out the most though was the absolutely incredible staff. Everyone is so helpful, thoughtful and kind. Really made that part of our trip and looking forward to returning soon!
Fantastic hotel! The staff and decor is incredible! I stayed here with friends and we had the most amazing experience ever. This is a must stay hotel and I can’t wait to return! Treat yourself to an amazing experience. The breakfast is delicious!
Exceptional hotel, recently renovated. Gorgeous restored ceilings and frescos. Staff were always attentive and wonderful. The bed was by far the most comfortable hotel bed I’ve stayed in … ever! Exceptionally quiet room, wonderful amenities and gorgeous colours. Perfect size space. Lovely breakfast, fresh foods, great options and very attentive waitstaff. A good location - seems closer to government district but only a 10min walk to the Spanish steps. All staff were wonderful, especially Kseniia from room service and Claudia from the reception. One suggestion to the hotel would be to explain some of the butler services offered as part of the room - we didn’t know until our last night that we could have items pressed or bags packed/unpacked. This would have been nice to know. Overall an excellent property. It can be hard to find good 5-star properties in room that are clean and fresh, and St Regis is certainly a place to stay on your next trip.…