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It's clear from the lack of interest at reception, at the door, in the bar and the concierge that the hotel is geared towards business travellers and not families on vacation.
The hotel is full of American's on business since the embassy is next door...More
Response from MarcL2018, Owner at The Westin Excelsior, RomeResponded yesterday
Thank you for your review and I regret we did not meet your expectations
As reviews are anonymous please do not hesitate to contact me so I can
further investigate your comments
It’s conveniently situated near main city attractions, nice restaurants, metro station and Termini railway station. It is also very close to villa Borghese gardens in case you would like to have some quiet time away from busy Rome life.
We stayed in this hotel mid-September...More
1 Thank Maria J
Response from MarcLannoy17, General Manager at The Westin Excelsior, RomeResponded October 5, 2017
Dear Maria J
Thank you for saying that our hotel is amazing
We are only 111 years young….
Looking forward to welcome you again
We were 2 families of 9 in Europe for 3 weeks. Looking forward to our stay in Rome and explore the ancient city. Arrived at the Westin and was sorely disappointed considering it was 5 stars and we have been in 5 star hotels throughout...More
1 Thank Tanya D
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 2 days ago
Thank you for your review
Constructive feedback from TripAdvisors is very important to me as it allows us
to improve when the service is not up to standard
I regret the issues that you describe and assure you that together with my team...More
We reserved this hotel , because it’s not too far from the center and at this time of the year has reasonable rates
Many things here are in walking distance, taxi and bus stop around the corner, metro 5 min to Barbarini at the red...More
1 Thank GarryausPs
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 6 days ago
You have certainly seen a lot in Rome and happy you
Thank you for saying that the service at the hotel was
I have stayed at the Westin Palace Madrid which is another 100+ year old hotel and so I felt that I had a good measure of old world hotel expectation based off that visit. The Westin Excelsior actually exceeded my expectations in many aspects of...More
1 Thank bentley2016
Response from MarcL2018, General Manager at The Westin Excelsior, RomeResponded 1 week ago
Happy to read we exceeded your expectations in many aspects
during your one week stay
Wishing you a great 2018 and looking forward to welcome you again
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighborhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighborhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to
Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 8pm.