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NH Collection Roma Centro

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Traveler (526)
Room & Suite (275)
Dining (54)

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About

#349 of 1,226 hotels in Rome
Location
4.4
Cleanliness
4.0
Service
3.9
Value
3.6
GreenLeaders Gold level
The NH Collection Roma Centro hotel is located in a quiet and elegant residential area in Rome, very close to the Vatican City and the magnificent Castel Sant’ Angelo.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, Catalan and 2 more
Hotel links
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2,495Reviews29Q+A92Room tips
Traveler rating
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Aïcha wrote a review Apr 13
Casablanca, Morocco1 contribution
It was a fantastic stay!! There are many hotels in Rome but what really set our stay apart here was the fantastic customer service that we experienced and attention by the staff. It was busy during our stay but service was impeccable. I would like to especially thank Mr Sergio from reception who was the best and went above and beyond. Additionally many thanks to Ms Elena from guest relations who was extremely helpful. The rooms were well planned and super clean. The neighborhood felt very safe and many high end shops are close by. Despite being a member in a different hotel group, my experience here makes me consider staying at NH group hotels in my travels.
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Date of stay: April 2024Trip type: Traveled on business
Room Tip: 3pm was very busy at reception We chose not to include breakfast at the hotel since incredible...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Georgina J wrote a review Apr 11
1 contribution
I hardly ever write reviews, and have only ever written one poor review of a cafe before. I always try to see the best in something if possible. However, I feel really strongly that others should be very wary of staying at this hotel. It is a shame because certain aspects are good e.g. the breakfast, the rooms, the kindness of some of the hospitality staff and the location and had we been treated better I would not have left such a scathing review. However, the customer service when something goes wrong is terrible and you are treated appallingly. Our accommodation at this hotel was arranged through work. We required a family room i.e. just one room. The hotel said they did not have a family room available but could offer us two linked rooms instead at "no extra cost". This is word for word what they emailed: I confirm that there is the private access into the rooms, there is no extra cost, the rate will be € xxxxx per night Vat and breakfast included, city tax not included. However, when we checked out they charged us for two separate rooms for our whole stay. This equated to approx 1000 euros more than we had budgeted for. We had to rush for our train so had to just pay the bill. But we were told we could sort this out once we got back to England. It has since turned out that what the hotel meant as 'no extra cost", was different to what both my family and the organisation that booked it for us understood based on their correspondence with us. The hotel, at checkout, also told us that the organisation who booked it for us also thought we should be paying for two rooms but this was not true - it was made up. Like us, they concluded based on the hotels correspondence that we were only being charged for one room. The hotel have flatly refused to give us a refund so far and have taken no responsibility for the way their correspondence with us has resulted in this mess. I have emailed repeatedly asking for the hotel manager's contact details and they appear to be ignoring my emails which confirms to me that they are not interested in delivering any kind of customer service once they've got your money. I would never stay at an NH Hotel again - especially this one. We continue to try and get a refund.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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livadask wrote a review Mar 2024
Athens2 contributions2 helpful votes
Excellent experience for both myself and my daughter. We stayed for three night. It was clean and quiet, we slept very well. The breakfast was rich. Very nice neighborhood, quite close to the sights and pleasant to walk around, even at night.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded 5 weeks ago
Dear Guest, thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro. Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient service remains a day-to-day priority. Your compliments on cleaning, position and breakfast are a great reward to our continuous efforts to meet our Customers’ expectations. We look forward to welcoming you back very soon for your next Roman getaway! Best regards, Elena Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kristinkaye352 wrote a review Feb 2024
Fairfield, Connecticut3 contributions2 helpful votes
I was ready to write a great review for Roma Centro after our 3 day stay in Rome. Nice rooms, great breakfast, and helpful staff. We left for Florence and then had a reservation to return for NH Roma Centro one night before our flight home. When we checked into NH Roma Centro there was a conference going on, and they told us our two junior suites were not available. Even though we had a reservation, they were sending us to a different NH hotel. A taxi arrived and off we went... The other NH hotel was not as nice as the Roma Centro, and it was under construction. Our rooms were smaller and did not have a pull out bed. The whole reason we booked NH Roma and paid extra for the suite was to have a bed for everyone in our party. But at the hotel they sent us to, there was only a couch. The staff was called and they pulled the couch out and put sheets over the couch cushion and said that was a bed. I slept on it and it was very uncomfortable. NH Roma Centro did not give us any upgrades, apology, or anything. We booked through Costco and I asked Costco for a refund since we did NOT receive the junior suite at NH Roma that we paid for. The NH hotel responded to Costco that they would not give us a refund of any kind. Be wary of this hotel. They don't hold your reservation and will be happy to kick you out to a lesser hotel, smaller room, with no extra bed, and still charge you the same price. Like Seinfeld says, this hotel is good at taking reservations, they just aren't good at HOLDING the reservation!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded Feb 27, 2024
Dear Guest, Thank you for choosing to stay at the NH Collection Roma Centro and providing your honest feedback on our TripAdvisor page. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback and all your comments with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the inconveniences experienced during your stay from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Rome. Yours Sincerely Raquel Robaina, Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Olga Lydia V wrote a review Feb 2024
Chicago, Illinois1 contribution1 helpful vote
We are here now. My Son and I came here from USA to celebrate his 25th Birthday. He chose this hotel because it was rated 5 ⭐️ but honestly I’m extremely disappointed! First we can’t turn on TV because remote needs batteries. They send a guy to our room, he checks out remote and says he just needed to take out batteries and reinsert. The minute he leaves remote stops working again so of course they come and replace batteries. I didn’t realize they didn’t have a Smart TV and like to watch Netflix at night. My son lives in LA and so live in Chicago so anytime we spend time together we like to watch Netflix. So I call Receptionist and inquire about English channels, she gives me approx 10 channels and I tried a few and none were English. EXTREMELY disappointed. So we go out for and purchase some drinks and we placed them in fridge. We were in a rush to go back out for dinner and next morning I go into fridge to grab a water and it’s warm. So I call the front desk and turns fridge was not plugged in which was a well stocked mini bar. So this was ANOTHER big disappointment! The room is nice and clean except the bathroom door which has stains that I’m sure could’ve been cleaned off. I must say, the only thing I enjoyed was Breakfast. Excellent setup! !At some point I do plan on coming to Rome with my husband but most definitely will NOT be staying here.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded Feb 27, 2024
Dear Olga, thank you for choosing to stay at NH Collection Roma Centro and providing your feedback on our TripAdvisor page. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your detailed comment is highly appreciated because it allows us to set aside time for self- reflection and to understand what actually has gone wrong during your stay and why we haven't been able this time to keep up with the reputation of the Hotel. Please do rest assured that we have shared your feedback and all your comments with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the inconveniences experienced during your stay from occurring in the future. We truly hope to have the opportunity to restore your confidence in NH Collection Roma Centro. Yours Sincerely, Raquel Robaina, Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clarisa U wrote a review Jan 2024
1 contribution1 helpful vote
Excellent breakfast and great service from all the staff. This hotel was recommended to us by Costco and it was a good location to the places we wanted to visit. We definitely made more than our required daily steps. Very close to the Metro too.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Ricardo R wrote a review Dec 2023
1 contribution1 helpful vote
We went to NH hotel for a business trip and everything was just perfect! The rooms are clean and cozy, and the bathrooms have everything you need. The hotel has everything near by and you can just walk everywhere.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded Dec 28, 2023
Dear Guest, thank you for sharing your very positive comments about your stay at the NH Collection Roma Centro. Our daily aim is to enchant our Guests and your happiness is the best reward we can receive. The whole team looks forward to welcoming you back to the NH Collection Roma Centro for another extraordinary stay. Warm Regards Raquel Robaina, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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901antonellap wrote a review Dec 2023
Ashburn, Virginia3 contributions
The hotel staff is absolutely wonderful ! Their caring and professionalism are amazing ..they will go above and beyond to fulfill your requests and make sure you have an excellent stay ! I love staying at this hotel when I am in Rome .. it never fails !
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded Dec 10, 2023
Dear Antonella, thank you so much for the marvelous review about your recent stay at the NH Collection Roma Centro. We always do our utmost to enchant our Guests and we are more than glad to learn we have achieved the aim. Thank you for choosing our Hotel for your trip! We look forward to welcoming you back to another extraordinary stay in the Eternal City! Kind regards, Raquel Robaina, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Max S wrote a review Dec 2023
1 contribution
It was our first travel to Rome where we enjoyed the gorgeous landscapes of the ethernal city, with its cathedrals, buildings, streets and monuments spreading art and hystory but most of all, we had a very relaxing stay and accodotation in a very comfortable room at the NH Collection Roma Centro. We appreciated the kindness of the hotel staff and the concierge Sergio in particular, who was very helpful and patient with us, thank you very much we will come back for sure in the future.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded Dec 10, 2023
Dear Max, thank you for choosing the NH Collection Roma Centro and for sharing your lovely feedback with the web community! We are extremely glad to learn you had a perfect stay! The essence of our brand is to create an extraordinary experience for our Customers, providing a professional and courteous service every day. We truly look forward to welcoming you back soon! Thank you, Raquel Robaina, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Papito244 wrote a review Nov 2023
Sao Paulo, SP13 contributions1 helpful vote
The service provided by NH employees is EXCELENT!!! Affection and attention captivate us. Everyone does everything to make you feel like you are at home. The breakfast is fantastic and delicious!!! It was Great.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Roma Centro
Responded Dec 11, 2023
Dear Guest, thank you very much for taking the time to share your feedback about your experience at NH Collection Roma Centro. As NH Collection we strive to achieve the highest standards of service across all aspects of the hotel operation. We are delighted to read your positive comments regarding the service and the restaurant. Your feedback will be shared with the rest of the team. We look forward to welcoming you back to Rome in the near future, Kind regards, Raquel Robaina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$269 - $475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh leonardo da vinci hotel rome, jolly hotel rome, jolly leonardo da vinci, jolly hotel leonardo da vinci
FORMERLY KNOWN AS
NH Leonardo Da Vinci
LOCATION
ItalyLazioRomePrati
NUMBER OF ROOMS
257
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NH COLLECTION ROMA CENTRO - Updated 2024 Prices & Hotel Reviews (Rome, Italy)

Frequently Asked Questions about NH Collection Roma Centro
Which popular attractions are close to NH Collection Roma Centro?
Nearby attractions include Piazza Cavour (0.3 miles), Via Cola di Rienzo (0.3 miles), and MamaMary Prati - Urban Dispensary (0.1 miles).
What are some of the property amenities at NH Collection Roma Centro?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Roma Centro?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at NH Collection Roma Centro?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Roma Centro?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to NH Collection Roma Centro?
Conveniently located restaurants include Porcadella, VIDA - Living Restaurant & Wine Bar, and La Bocca Di Roma.
Are there opportunities to exercise at NH Collection Roma Centro?
Yes, guests have access to a fitness center during their stay.
Does NH Collection Roma Centro have airport transportation?
Yes, NH Collection Roma Centro offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Roma Centro?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Roma Centro?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Roma Centro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.