Hotel de la Ville, A Rocco Forte Hotel
Via Sistina 69, 00187 Rome Italy
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About
#24 of 1,381 hotels in Rome
Location
5.0
Cleanliness
5.0
Service
4.9
Value
4.5
Travelers' Choice
A lively 18th-century palazzo in a peerless position, Hotel de la Ville both embodies and overlooks life in the Eternal City.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Parking
Wifi
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Meeting rooms
Spa
Rooftop terrace
Concierge
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Clothes rack
Minibar
Flatscreen TV
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
100Great for walkers
Grade: 100 out of 100
286Restaurantswithin 0.3 miles
145Attractionswithin 0.3 miles
Via Sistina 69, 00187 Rome Italy
Name/address in local language
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Getting there
SpagnaRome Metro2 min
Barberini - Fontana di TreviRome Metro6 min
Rental CarsSee rental cars from $18/day
279Reviews5Q+A23Room tips
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What a wonderful hotel! I booked it for my wife’s birthday as a special treat and It was amazing! The rooms are all new and very well cleaned. They also left a little birthday cake with some amenities which were super cool. Th e restaurant and the roof top bar are very nice. I don’t think you can find anything better than this in Rome! A big grazie mille to the staff, they were all wonderful!!
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
I stayed here twice during my trip to Rome at the beginning and end both for 3 nights, in two different rooms, both superior rooms, which are their standard ones. Now it’s very rare I say this but I think this might have made it to the top of my hotel list worldwide , purely because of the service I received. It’s my first time staying in a Rocco Forte hotel and I was blown away with the attention to detail and literally every staff member has and their level of service. Of course the property is beautiful , prob the best location you could find at the top of the Spanish steps and it has a spectacular roof terrace bar and restaurant. However, for me I can’t get over how truly world class and exceptional the service was! The rooms in the hotel are so stylish, classy, contemporary yst classic all rolled into one, the rooms are a treat, spacious with Italian flair, impossible not to like the design and artefacts dotted around the room, I particularly liked the bathroom design and styling. The concierge was fantastic , in one meeting they had booked 3 restaurants for dinner (including harder to get spots), booked my ferry and train tickets and a barber appointment, remarkably efficient and so friendly doing it, loved that! The check in desk and bell boys were so welcoming , most remember and address you by your name throughout your stay too which really makes you feel at home. I loved the fact that the property isn’t too big, but big enough to have amazing restaurants and bars, with a very impressive modern gym too! My two favourite experiences , the first one was breakfast in the stunning courtyard with the red and white stripy parasols (the aesthetics are stunning). Food quality was exceptional as were the choices , again above all that was the service standards. Francesca runs a world class operation, I observed her during my 6 breakfast there and she really is truly passionate about delivering exemplary service to ALL the guests. I could see it clearly and wanted to thank her for taking such good care of me, she really deserves recognition for the work she is doing there. Next up was the bar experience at Cielo on the rooftop. Must be one of the best places for sundowners in the whole of Rome! Stunning place you must visit even if not staying the hotel. I had a slight complaint from my previous visit about the lack of service which stood out as everything else was so perfect, which I mentioned to the front desk in passing. However, when I came back to the bar on my return visit after giving that feedback, it’s as if the whole place knew. Simone the F&B manager there, delivered the most fantastic experience , spending time to get to know me, regularly checking on me and his service was impeccable! I presume he was off before because he really understands his customers and made me so happy and welcome! Honestly I know my review may sound rather gushing but I have had the most amazing memories of my stay there which makes me happy to just think of it again. I absolutely say this is in my top 3 of best hotel stays ever, and I’ve written 100s of hotel reviews and stayed in over 72 countries across the world, mostly in top tier hotels. Well done, also I think this is a lot better service than their sister property Hotel De Russie. They too have a stunning property and highly recommend visiting their outdoor bar and restaurant the Jardin, it’s stunning! I just didn’t encounter the same level of exceptional service on my numerous visits there , so I’d say Hotel De La Ville has the edge!…
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded Aug 28, 2022
Dear Nadeemu Allow me to thank you for finding the time to write this such lovely and detailed comment about your fabulous experience at the Hotel De La Ville. We are truly happy to read that you enjoyed so much your stay with us, appreciated the hotel facilities, it's atmosphere and decoration. We are also particularly proud to learn that it was a personalized, tailor made service, that made the difference! I will definitely extend your compliments to the entire team,including of course Francesca and Simone, who will be glad to hear that they contributed in creating such delightful and unique impressions. We are all looking forward to the pleasure of welcoming you again soon in Rome to make your next stay even more memorable! With very best regards, Francesco Roccato General Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Gorgeous hotel on the top of Spanish Steps. The check in was very good and with care. The room nice, but a review of toilet drain is necessary! The breakfast has delicious seasonal fresh fruit, but the service needs to be more attentive and coordinate.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daria Cecere, Other at Hotel de la Ville, A Rocco Forte Hotel
Responded yesterday
Dear Guest, Thank you for taking the time to review your recent stay at the Hotel de la Ville, Rome on TripAdvisor. On one hand, I am delighted to hear that you enjoyed your experience overall, but on the other hand, I am very sorry to learn that you had some inconvenience with the toilet drain and breakfast service. For this reason, I would like to apologise if we did not fully meet your expectations in this occasion and we were not able to empathise with you while you were here. I was actually surpised to read your comment as breakfast is generally one of our most appreciated services among our guests and I would love to discuss in more detail your experience. I would be grateful if you could contact my Executive Assistant Daria Cecere at the following email address: dcecere@roccofortehotels.com. I look forward to hearing back from you and I hope you will visit us again to fade this undesirable episode and to restore your faith in our hotel. With my best wishes, Giacomo Battafarano General Manager Hotel de la Ville, Rome
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have waited a long time to write this revirew because I don't like giving negative reviews and this will be one. First, I'm going to talk about the good things, then the bad. The employees at this hotel are terrific and deserve a better hotel to work at. In particular, Marcos, who I believe is some kind of a manager, is a wonderful and tried very hard to please us. He is everything a hotel employee should be. Second, the location of this hotel is top notch, right in the heart of everything. Finally, the design/interior decotration is very cool. Unfortunately, none of these pros could possibly outweigh the cons, described below. CON #1 NOISY ROOM: The worst thing about this hotel was the noise in our room. We paid over $2000/night (not a typo) and could hear EVERYTHING from the room next door and I mean everything. We literally heard the couple next to us having sex and could hear what they were saying during sex. We were there for two nights, the first night, apparently, no one was in the room next to us so we had a peaceful time. The second night, which was our last in the hotel and Italy, we became acutely aware of our next door neighbors rather late at night when we got in bed and got ready to sleep. We heard them come in, turn on some music (not loud by the way) and begin to get ready for bed. We were so shocked by the extent to which we could hear everything, that i went out into the hallway to determine whether they were just very loud people or the acoustics were poor. Since I couldn't hear anything from the hallway, I was forced to conclude it was just terrible acoustics. We had to leave very early in the morning for our flight. When we went to check out the woman at the front desk asked how our stay was, i told her the truth, not good. She asked whether we requested a room change. I told her that it was too late at night and we were leaving very early, weren't up for changing rooms under those circumstances. She basically just said. oh sorry and that was it. TBH, a little outreach would've been nice. CON #2: The rooftop bar looks like it has a great view, it doesn't unless you're one of 4 tables right next to the edge. I have included a photo so you can see what I mean. We made a reservation for the rooftop bar and when we got there our table was in the center of the space. From there, you literally had zero view unless you stood up. The 4 tables with views (all 2 tops by the way) were occupied and one of them was clearly people who were not staying at the hotel, they had big bags filled with belongings and appeared to have been out sightseeing all day (they had books about rome and maps etc on the table). If they were guests of the hotel, presumably, they would have dropped their bags in their room before they ventured up. As hotel guests, we should have received priority for one of these few tables, especitally since we had a reservation. CON #3: No views from the rooms. We like views. When we got to the hotel and were shown our room, it basically looked at a wall. We asked if we could move to a room with a view and pay more. Marcos, who I mentioned above, took us to several different rooms, only one which had a view--it was about $9000/night, a huge suite with a terrace. We passed. CON #4: This one is a small matter but worth noting. We aren't foodies and don't care about where we eat all that much. We like to be outside and drop in on a cafe. I asked the concierge to recommend such a place. Specifically, an informal, outdoor cafe that does not require reservations with decent food, nothing fancy. He gave us an address, we walked there. The place had 2 outdoor tables, both full and was completely full up on the inside. The front of the house people said, you really need a reservation, we don't have anything until 9:30. Basically, this restaurant was the opposite of what we requested. We walked around until we found what we were looking for. If you're trying to decide between this hotel and the Hassler next door, stay at the hassler. Their rooftop restaurant bar has genuine views and is prioritzed for hotel guests. They also have rooms with views.…
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daria Cecere, Other at Hotel de la Ville, A Rocco Forte Hotel
Responded 1 week ago
Dear Mr Pires, Thank you for taking the time to share your experience with us. Once again, I am glad to hear that our team made a good impression and that you find our hotel to be in a very convenient location. On the other hand, I am truly sorry to read that you did not fully enjoy your stay with us. I am also disappointed to hear that, despite our offer to discuss this matter directly and to return to our hotel for a completely different experience, we haven't heard back from you in months. As previously mentioned, I will be grateful if you could reach out to my Executive Assistant Daria Cecere to give us a second chance and hopefully restore faith in our business. Her contact details are as follows: dcecere@roccofortehotels.com; +39 342 770 39 36. I look forward to hearing back from you soon. Best regards, Giacomo Battafarano General Manager Hotel de la Ville, Rome
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elegant and gorgeous hotel, superb location at the top of the Spanish Steps. Sophisticated and romantic rooftop bar with terrific views of Rome. Great breakfast outdoors on the 2nd floor with jasmine in bloom. Wonderful service! Our room was beautiful, huge bed, wonderful linens, sitting area, marble bath and shower. Very professional staff! We would suggest you dress smartly for the property is not “beachy” but Rome “business.” Two things marred what would have been a perfect stay. Our room overlooked the courtyard and the first night it was quiet, but the second night a very boisterous wedding party woke us and kept us awake till after midnight. The second issue was since we arrived early off a cruise we had requested months ago an early check in. We were told it was not available when we arrived, but we noticed people who arrived after us checked in hours before we did making for an exhausting wait. We will try again when back in Rome. Thanks to all who were kind and helpful during our stay!…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded 2 weeks ago
Dear Guests We would like to thank you very much for choosing to stay at Hotel De La Ville during your time in Rome and for sharing your detailed feedback through TripAdvisor. We are truly delighted that you enjoyed the Hotel, location, breakfast and our rooftop bar, and mostly proud that you appreciated our professional Team. I am sorry to hear about inconvenience caused by a private event on the second evening, and I remain at your complete disposal to discuss it directly. Moreover, please rest assured that we always do our utmost to accommodate our Guests as soon as possible, before check-in time, however sometimes, due to a high occupancy we are not able to be as flexible as we would like to. We look forward to welcoming you back at the Hotel de la Ville in future, to make your next experience the perfect one. With best wishes, Simone D'Alessandro Hotel Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exceptional service and quality from any sort of comforts to all the staff of the Hotel. Definitely worth coming back. I really also enjoyed the Spa areas from the atmosphere to all the treats that you can get staying there.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded Apr 28, 2023
Dear Mr. Stefano Allow us to thank you for choosing to stay at Hotel De La Ville and for sharing your experience through TripAdvisor. We are truly proud you took away such positive impressions about the Hotel, Spa and our wonderful Team. We look forward to welcoming you back to our hotel in the near future. With best wishes, With very best regards, Simone D'Alessandro Hotel Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a wonderful stay at Hotel de la Ville in Rome. The location is superb just at the top of the Spanish steps. From from the moment we arrived we felt very welcome. The attention to detail by all staff members was the best I have experienced in a hotel. Nothing was too much trouble. Our room was upgraded to a junior suite with beautiful decor and lots of space. Breakfast was excellent and the 6th floor terrace bar Cielo a little gem especially as the weather was so nice. The only place to stay in Rome.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded Apr 28, 2023
Dear Guests We would like to thank you very much for choosing to stay at Hotel De La Ville and for finding time to share your experience through TripAdvisor. We are truly delighted and proud you took away such positive impressions, enjoyed the upgraded room, hotel location but mostly our wonderful service. The entire team is most grateful for all your compliments and we look forward to welcoming you back to our hotel in the near future. With best wishes, Simone D'Alessandro Hotel Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've traveled the world and stayed at fantastic hotels in Europe, South America, the Middle East, Asia and North America. Simply put, the service at Hotel de la Ville in Rome is, by far, the most excellent I've experienced anywhere. The team there executes with perfection, in a most friendly and pleasant manner. From Massimo at the front door to Alessandro and Francesco in the restaurant, to the staff at Cielo, to the people at the front desk and concierge desk, the standards of service at this hotel are fantastic. Yes, it is very expensive, but the service standards justify the cost for those who are willing to pay the expense. The rooms are exquisite and the location superb, but what I will remember is the excellent of the staff. I look forward to returning.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask Alessandro to pick some unusual wines for you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded Apr 28, 2023
Dear Guest Thank you for finding the time to write this detailed and such a positive comment about your experience at the Hotel De La Ville. I am truly happy to read that you appreciated the rooms, hotel location but mostly proud about our excellent service. With pleasure I will extend your compliments to the entire team, including Massimo, Alessandro and Francesco, who will be glad to hear that they contributed in creating such wonderful impressions. We are all looking forward to the pleasure of welcoming you again soon in Rome to make your next stay even more memorable! With very best regards, Simone D'Alessandro Hotel Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When in Rome, do yourself a favor and stay at Hotel de la Ville. From the moment you arrive you will be greeted by every single person in the lobby, then you will be taken to your room to find a beautifully adorned bottle of champagne and a hand-written note. If you find yourself visiting Rome during spring or summer, be sure to have a glass of Tormaresca accompanied by the stellar view of Rome in the rooftop terrace. Last, make sure you enjoy dinner at Da Sistina where you will find classic Italian cuisine and a delightful selection of wines. Please extend my compliments to Emanuele, Francesco, Cinza, and Antonio for their impeccable service and professionalism, you truly made my stay very special. Looking forward to my next visit in September.
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded Apr 16, 2023
Dear Mrs. Carolina Thank you very much for spending such incredible words that come to resume our important pillars in delivering an unforgettable experience to our guests! I will be extremely glad to extend your compliments to the entire team and our brilliant colleagues Emanuele, Francesco, Cinzia and Antonio! We are all looking forward to welcoming you again soon in the Eternal City! Warmest regards, Simone D'Alessandro Hotel Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would climb the Spanish steps a dozen times if I knew this was at the top. What a nice hotel. I was not staying there ( wish I was) so we just wanted a drink maybe some food on the wonderful rooftop terrace. Initially we went to the lower terrace and I was advised that service was nearly over but if I went to the upper terrace they might be able to help. They were able to and they were sooo nice about it and found us a sheltered but prime table with a view. The staff are outstanding and I cannot praise them enough. In addition the location is sublime, The terrace is beautiful with Rome spread out below you and to top it all it was sunny and 21C in March !!!. The food is great and the chilled Prosecco went down a treat. It’s not cheap but hey “life is not a dress rehearsal” enjoy the experience.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: I would book ahead. We got lucky
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Francesco Roccato, General Manager at Hotel de la Ville, A Rocco Forte Hotel
Responded Apr 12, 2023
Dear Mr. Basil We would like to thank you very much for choosing to visit the rooftop bar of the Hotel de la Ville during your time in Rome. We are truly delighted and proud you took away such positive impressions of this experience, appreciated the view and our excellent service. The entire team is most grateful for your compliments and we wish to welcome you at the Hotel de la Ville during your future trip to the Eternal City. With best wishes, Simone D'Alessandro Hotel Manager HOTEL DE LA VILLE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$1,364 - $2,305 (Based on Average Rates for a Standard Room)
LOCATION
ItalyLazioRomeCentro
NUMBER OF ROOMS
104
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Claim Your ListingHOTEL DE LA VILLE, A ROCCO FORTE HOTEL - Updated 2023 Prices & Reviews (Rome, Italy)
Frequently Asked Questions about Hotel de la Ville, A Rocco Forte Hotel
Which popular attractions are close to Hotel de la Ville, A Rocco Forte Hotel?
Nearby attractions include Serra (0.2 miles), Spanish Steps (0.09 miles), and I Virtuosi dell'opera di Roma (0.1 miles).
What are some of the property amenities at Hotel de la Ville, A Rocco Forte Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hotel de la Ville, A Rocco Forte Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel de la Ville, A Rocco Forte Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel de la Ville, A Rocco Forte Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel de la Ville, A Rocco Forte Hotel?
Conveniently located restaurants include Pinsitaly Trevi, Ristorante Crispi 19, and Trecaffè Due Macelli.
Are there opportunities to exercise at Hotel de la Ville, A Rocco Forte Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel de la Ville, A Rocco Forte Hotel have airport transportation?
Yes, Hotel de la Ville, A Rocco Forte Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel de la Ville, A Rocco Forte Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel de la Ville, A Rocco Forte Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel de la Ville, A Rocco Forte Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.