Security is a big issue as reception is not open 24hrs. My personal belonging (worth 1700 euros) was stolen from the room while I was out. It is likely that it was taken by someone who had a spare key to my room as the door was not damaged. When I asked to call the police, the reception refused and said that I can only report it at the police station, which was a complete lie because the police told me that I really should have called them at the scene to come investigate. I was completely mislead by the staff who did not sympathise for my situation at all. The hotel also refused to refund my remaining night after I said that I could not stay there any longer as I feared for my safety. It’s very disappointing. Low understanding and concept of service and hospitality. Rome has a bad reputation for theft and crime, and I certainly experienced it at this hotel.…
A nice little boutique hotel, a little way out from the Vatican area. The hotel is small and got to purpose, a small breakfast room downstairs and a roof terrace bar. Our room was gorgeous we opted for a superior suite which gave us abit more room, super efficient aircon always made our room a cool and quiet retreat. A comfortable bathroom with a deep bath, waterfall shower and a separate shower head, A bidet, towel rail and ample storage. A small utility area with a mini bar , stove, sink and mini safe. Big flat screen in the wall. Shutters in the windows for an incredible nights sleep paired with the super comfortable super king sized bed. All in all the hotel was exactly what we needed to see the incredible city of rome. The receptionist Nadia was very friendly and helpful mmfrom start to finish. On our last day it was incredibly hot and she offered us our room again to freshen up before our journey home. Only downsides: Like many locations it's at the top of a steep hill something worth bearing in mind if you travel with elderly or young families. The roof terrace can be quite noisy into the night, it didnt affect our sleep at all however for younger families it may cause disturbance.…
Horrible service, Came into the hotel was put in the wrong room (standard), today we have been moved to a superior room that we booked but still the bath is missing (that I had especially booked for), we understand that the breakfast is free of charge because it is horrible, do not book this hotel it ruins your trip to rome! And now they are debating a discount whilst we slept in the wrong room last night and are now again not in the room we have booked for.
I don't really know where to start as I'm not quite sure what I'm reviewing. Recent Trip Advisor reviews are scathing, and I'm not surprised as this establishment is not a hotel, bed & breakfast, night club or home-stay, so ends up being a poor represention of each. It's not a hotel. There is no 24 hour reception or staff on call. This is peculiarly unnerving for guests. It's not a B&B....the breakfast just isn't good enough, nor is it served with homely charm. It's not a night club....although it desperately seeks this status through its nightly pumpin' beats that serve only to disrupt the sleep of its residents. Is it a home-stay? Well, interestingly, you almost feel that you're interrupting some of the staffs' private lives if you ask for anything outside of 'reception' hours. The exception being Nadia, who was friendly and helpful throughout our stay. This seems to be a vanity project run for the owners rather than customers and is probably doomed for that reason. On a positive note the beds are comfortable, the rooms nicely decorated and the location, perfect. And we didn't let the negatives detract from a lovely stay in Rome. However, I cannot recommend staying at this establishment - certainly not from May to October when the ill-conceived terrace club busts into life. Very sad for the local, previously tranquil area.…
This hotel is not a real one. It looks really nice a the beginning but after one night you understand that everything goes wrong. The reception is open from 9am to 4pm There is problem with hot water There is construction work for the bar on the rooftop just upstairs and a restaurant downstairs. You hear everything from other rooms but more than that from the bar upstairs which is open from 7pm to 2am... so I you want sleep you can forget it. The breakfast is a joke, the is no fresh bread, few pastries, no fruits, juices from bad supermarket. The bedroom was really expensive. The owner doesn't care about people, she decided to have an hotel in a quiet area and open a bar on the roof. She just can't have both.
I wish I'd read the reviews before booking. The negative reviews are not unfounded. Our experience: No one at reception and no support Breakfast poor and starts very late which meant in 4 days we only managed to have breakfast once Terrace has a public bar and we had a party one night and got no sleep until 4am! No hot water for 1 shower Soap no restocked Mosquito ridden and we got bitten really badly. Pity because the location was really good.
In a night club, paper thin walls, no reception, no hot water and unbearable. I am an easy going traveller and when I read the reviews I thoughts it was a joke. No. This is the worst place I have ever stayed in my my life. You may as we'll hire a locker in the train station. This is a hotel on the outskirts of nowhere who hire the breakfast room out to local events companies / students. OMG!!! This place would be banned from being sheltered accommodation in the UK! Save your money and buy a 6 man tent and sleep behind a wheelie bin
When we arrived there was a private party on the terrace. The girl at the front door could not bother to support us or to give us any information. Eventually I realized there was an envelope with instruction sticked at the front door, just in front the nice girl. I was lucky coz I could speak the language, I am pretty sure a non-Italian speaker would not be so lucky. We went for dinner and we went to sleep. We did not rest because of the street noise and the chatty chat of what I presume they were the event organizers. One of them locked his scooter to our window and at 4 o'clock in the morning, the clanking Very basic breakfast (packed croissants, cereal and toast. No warm food). 눇the location was ok, the lady that served us breakfast was very friendly and so the guy at the reception. the room was cleaned and beds very comfy.…
Ok, so before I stayed here I was a little worried about the reviews, but I have to say most of them are completely unfounded and very unfair!! It is definitely more like a B&B - I think there are only something like 6 rooms, but it is lovely. It is decorated really nicely, the rooms are big with nice furnishings (the bed was huge!) and all the amenities you could want, including a TV, tea and coffee making facilities, a minibar and a hairdryer (which was great for me!) The free wifi is amazing and worked in our room too. The staff were really helpful and friendly, answering our questions about directions and taxis etc. and they even printed out our boarding passes for us before we left to come home. Breakfast was fantastic, it was served on the terrace upstairs (which was covered so no rain and was warm!) and had EVERYTHING you could think of to eat and drink. They really made an effort and we felt bad when we couldn't make it one morning because of our plans. Have to admit, because we went in February the upstairs bar was closed and so I can't comment on whether it would be noisy or not! Yes, there is a lack of hot water, but we found out if you played around with the taps for a little bit then it helped. I don't think this is a problem with the hotel though, talking to people it seems more a problem with the whole of Rome/Italy!! So if you want hot water, then go to a different city/country! The area around the hotel is fantastic with lots of restaurants and little bars, you'll be spoilt for choice. We are planning another trip next year and wouldn't hesitate to stay again!…
Upon my arrival I was delighted as my taxi pulled up to the front of the boutique hotel that was perfectly situated between the center of Trastevere and The American Academy of Rome where my step daughter received a fellowship. This area and hotel is not handicapped approved and not for the elderly- much of Trastevere is the same so don't come on crutches or with a sprained ankle!! The receptionist (open only from 10-6) is a very lovely woman named Nadia. She kindly showed me outside the hotel and around back to my "apartment" room rented for 4 nights for 385 euros! Too much surprise, it was like entering a Swiss Chalet!! Wood paneled walls, skis and Elks antlers for decoration. It was warm and inviting. A flat screen TV that I have not turned in and a wonderful king bed- firm which is my preference. Swinging saloon style wood doors to a separate full American style bathroom and on the other side a "kitchen" though the hot pot's interior plastic is coming off so make sure you don't use it for coffee. A hot shower was what I was hoping for, but then again it's Italy- no hot water- this is day 2 and reception is not open- lol. There is an emergency number to call, as there is no phone in the room- so make sure you have a cell with international access on your phone. Free wifi is great and almost unheard of, but accessible only sitting in the lobby hall. There is no wifi in the room so pre download anything you need. Breakfast begins at 8:30- not before. It's Italy, not USA, so prepare to just adjust and let things happen. If you are ok without water pressure and cold water- it's a perfect place for less than a week. …
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