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BEST WESTERN Hotel Plaza

Piazza Principe Umberto I, 23, 80145 Naples, Italy
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BEST WESTERN Hotel Plaza
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632 Reviews from our TripAdvisor Community

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Rome, Italy
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has very good rates but it is located near by the train station. The streets on the back of the hotel are not so safe in the night; we were 4 and we never had problem. During the day there is no problem. The breakfast buffet is good enough and offer fresh fruit and yogurts and continental breakfast.... More 

Helpful?
Thank AB_around_the_world
Greater Sydney, Australia
1 review
1 of 5 stars Reviewed 4 weeks ago

Went to have a shower NO hot water then noticed that the shower hadn't been cleaned chunkes of hair and dirty. Call reception they called house cleaning. House cleaning had the ordasadity with attitude that,we had done it.. Also they new there wasn't hot water. FOR YOUR HEALTH AND SANITY STAY AWAY FROM THIS PLACE!!!!

Helpful?
Thank frances124

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Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 2, 2016 via mobile

The hotel was lovely and staff friendly. The walk to the hotel from the train station at night wasn't great. There was litter everywhere and some guy shouted into my girlfriends face & scared her. During the day the city is much nicer but we never felt safe. Can't argue with the hotel though. The room was lovely and breakfast... More 

Helpful?
Thank johnwalsheire86
Doncaster, United Kingdom
Level Contributor
492 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
1 of 5 stars Reviewed January 2, 2016

We booked this hotel as we were only staying one night in Naples and needed to be near the central station. It was a good price, less than £35 and we have stayed at previous BW hotels, and they tend to offer a comfortable stay. The hotel is approx 400 yards from the station, but the walk to there is... More 

Helpful?
Thank joan t
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 8, 2015

only good thing about the hotel is its proximity to The Central station, the basis on which we selected this hotel which was big mistake since it was overshadowed by all the other negatives 1. Rooms are very small(terribly small) 2.hotel surroundings are unsafe, very dirty with heaps of garbage 3.huge crowd of unsocial people around the hotel, don't feel... More 

Helpful?
1 Thank Sy Y
Tbilisi, Georgia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 22, 2015

the hotel is very close to the central station, but a bit far away from center... the staff is really friendly, and the rooms are nice and clean the breakfast area i on the top flour and had nice views they offer quite a good breakfast, fresh fruits and vegetables, and had a good choice of meal (not fantastic but... More 

Helpful?
Thank EterA
Alma, Canada
Level Contributor
3 reviews
3 of 5 stars Reviewed October 21, 2015

The hotel was clean, but had no balconies the staff were very nice, but in front of the hotel there is a flea market during the day until arount 2:00 pm then the persons that hold the flea market throw all their garbage in the center in front of the hotel and do not pick it up so it does... More 

Helpful?
Thank Barbara M
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 4, 2015 via mobile

I didn't make reservations here, a friend did. We were mugged a block away from the hotel, in broad daylight. For several surrounding blocks, there is nothing but crime in the streets, trash, and SO MANY illegal immigrants. My opinion of Naples? I will NEVER come back. The hotel has cameras everywhere. Presumably for guests protection. I had been told... More 

Helpful?
1 Thank Tracey6126
Ravenna, Italy
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 28, 2015

The shower tray wasn't draining and overflowed onto the en-suite floor on the 1st day so we reported this the very next morning expecting that it would be fixed that day. That evening I had a shower and the water once again filled the shower tray and then overflowed all over the en-suite floor again. I phoned reception who took... More 

Helpful?
Thank Raymond R
Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 27, 2015 via mobile

This was more of a business hotel and lacked the character and charm of other places we stayed in Italy. Location was good in terms of the main station but out of the way of other tourist sites and if I was to come again I would stay elsewhere. Rooms were nice and clean and there was. Good breakfast in... More 

Helpful?
Thank shardy1984
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