We have just returned today from a tour of Italy and finished the tour at this hotel I am so pleased we decided to stay here, the hotel is beautiful and unspoilt, the staff were lovely to us and our daughter and very helpful, we stayed in room 610 which was perfect for our stay and had incredible views If you are staying here having dinner in the restaurant is a must as the food was wonderful and service excellent, also very close to the spanish quarter which was one of our highlights of Naples, We cannot wait to return to this lovely hotel , very special place, Thank you
Spend one night there. The hotel is set into a former convent, so with lots of interesting room and architecture. The service is however well below expectation. Impossible to reach the reception with the in-room phone, no water provided, etc.. More importantly, the shower is hot for about 30 seconds and then turns to medium warm to cold. Unacceptable for Euro 170 a night.
Beautiful hotel and lovely view, my room was comfortable and a great view from the terrace and the room. The hotel was let down by the check in and the location. The hotel is a 10 minute walk uphill from the centre along some roads I wouldn't walk at night. I saw in another reply from the hotel that there was a cable car, and it was mentioned when I asked reception the quickest way to the station, but I wasn't shown the route on a map and couldn't find it. Also I wasn't told where the mini bar was or how to use the safe at check in. For breakfast you have to order the night before, which included the hotel staff stopping by my room late at night to get my order which I found a bit awkward.
Not really a central hotel .. 10 min walk that you would definitely not do in the dark .. had a terrace room which had a great view .. but that’s as good as it gets .. the hotel is so dated I would give it a 2 star hotel in my country .. breakfast was bad .. the staff at the reception was a nice man but all in all I would not come back
This hotel is not just amazingly beautiful but also has a long history behind it, dates back to the medieval time. The building was actually a convent for the Francescan Frater and that is why it is so beautiful. I did the spa service as well, the service was amazing and made me relaxed all day and some days after, I still have the good effect of the spa. Surelly would love to return again.
Breathtaking views, charming room with private terrace, spectacular architecture, friendly staff, somewhat central location with walking distance to many landmarks, highly recommendable. Restaurant by reservation only (allegedly due to Corona)
On arriving, first impressions of the horel and room were good. The view from the terrace of the bay of Naples was amazing and we had a good meal in the restaurant on our first night. The breakfast selection was great, especially for gluten free. That's pretty much the positives. The air con in the room barely worked so we didn't sleep well. Smell of sewrage coming from the shower drains etc. A barman on the 7th floor terrace tried his hardest to double charge us for drinks until backing down. Went for a drink on the 4th floor terrace after coming back from a meal on our last night to be refused entry because we did not have a reservation for the only open bar, which you can't even reserve. Well least we saved €30-€40 on the bottle of wine we were going to have.
We stayed here last minute for 4 nights. The setting was great, a much needed piece of tranquility from the bustling city below. The room was a little small but it did it’s job, great view of the bay of Naples. The pool area was lovely, in the heat this was ideal. Again the views are the main attraction here. Stunning. Service on the other hand was questionable, not from the staff more so the lack of staff. I understand the situation that businesses find themselves in at the moment but the lack of staff really affected the level of service we were receiving at times. You could see that the staff were at times overwhelmed with trying to serve everyone at the same time. There would only be one member of staff serving breakfast, lunch at the pool and the restaurant at dinner and the hotel got busier as our stay went on. Dinner on the 4th floor was brilliant. Great wine choices too. Dario from the terrace restaurant was brilliant, attentive when he could, full of tips of things to do, he was fabulous. …
We stayed for 3 nights and felt rather disappointed. We felt that this hotel had heaps of potential but unfortunately did not live up to our expectations. Starting on a positive note, the building was extraordinary. A former convent, the building oozes history and intrigue. The rooms were styled in way to try and conform to the building's tradition which we appreciated, but were a bit run down, tatty and in need of some TLC. Which is what could be said of the entire resort. In saying this the rooms were clean. We were accompanied to our room by a friendly gentleman who brought up our bag. The view from the room and outside spaces in the resort was spectacular offering panoramic views across Naples and the bay. The service was not great which really let our stay down. The pool boy on the top floor was most unfriendly. He seemed to spend all day every day on his phone not really doing much by way of upkeep on the terrace and around the pool area. At one point I commented to him that the view was amazing and he didn't even smile at me, just replied 'no speak english.' The following day at around 6pm while sitting chatting and enjoying the view, we were told to leave the roof top terrace as it was closed. I asked if there was anywhere else we could go to sit and again was met by 'no speak english.' Smiles and apologies cost nothing and for the price of a stay here it is the least you expect. We eventually found out that this was due to a wedding and we could instead relocate to the 4th floor terrace. When my boyfriend went to collect his flip flops from the poolside he found that these had been cleared away and when asking about them, using google translate, again met by shrugs. The flip flops were obviously never found as no one seemed to care. On our second day it became hotel policy to leave hotel key at reception, fine no problem. The next day we handed in our key before going on a day trip to Pompeii. When we arrived back at the hotel, another guest was handing our room key into reception. The reception lady was friendly and apologised but we found this quite strange. The breakfast is in a beautiful setting, friendly staff on 4th floor, although we did not rate the breakfast itself. Overall we got a sense of a place with a lot of potential but something feels a bit strange and left to run down. For a 4 star hotel management could do better by way of staff training and attention to detail etc e.g. rubbish left in room corridors for days, dirty laundry left outside rooms for hours, scuffed walls, thin stained towels, out of order jacuzzi (since how long?), dirty sun loungers. NB no fire instructions for fire exits in rooms or smoke detectors in rooms…
My partner and I spent 3 nights here and thoroughly enjoyed our stay. The staff were very friendly and accommodating. There is no iron provided in the room but upon request we received an iron and ironing board to our room within minutes, no extra charge. We stayed in room 56, with a terrace and sun loungers provided. The room was spotless and had a modern bathroom. The pool area was very relaxing, plenty space to soak up the sun or chill out in the shade, there was no fight for a sunbed in the mornings as plenty provided. The pool area was also kept very neat and tidy. I would definitely return!