I spent three nights in this place, but I wish I have never done it. The breakfast and general helpfulness of the staff was alright, but cleanliness and professionalism are non-existing. When I checked in, I was asked to leave my ID at the desk, which I found very unusual. The receptionist insisted, so I left it there. I was given a room, which was so small that I could not even turn around properly. Bathroom is the same. I thought "ok, I booked a single room, that is what I got". Then, I realized that at some places in the room the wall is rotting and there is mould. Also, there was a LOT of dust everywhere. I mean a thick layer of dust. On the top of that, there was noise from everywhere. People were trampling above me, others banged the wall next to me and there was a group of Spanish girls next door, who watched the TV that loud that I could not here every single word. I decided that I contact reception and request another room, which is clean and away from noisy people. Alessandro, the receptionist, first told me that noise is normal and I am not the only one here, so I have to live with it. Upon insisting, he acknowledged that the room is indeed dirty and he promised me a room for the next day onward. I did not sleep until 3am and was awake at 6am already, because of the noise. At least, I got my new room on that day, which was slightly better and clean. Everything went well until check-out. When I wanted to check out, nobody was at reception. There was no sign, not a single member of staff, even though I was waiting there 12 minutes. As my bus to the airport was about to leave, I left my key-card on the desk and left the hotel, knowing that I do not have an outstanding balance. Later, on the airport, I realized that I do not have my ID with me, because I did not get it back from reception. I contacted them several times, but they were extremely rude and unhelpful to send the ID. After contacting the local police and insisting in e-mail countless times, they sent me a delivery note that they sent and it is not their problem anymore and I shall not contact them again. Very rude again! It is not a bloody pair of socks or t-shirt, but my ID, which is the most important document one can have! Long story short, I checked out more than a month ago and my ID is still nowhere. The delivery company says that they do not have any parcels under the tracking number I was provided by the hotel, while the hotel refuses to help. As a result, they took my ID, they lost is somewhere and there is nothing anyone can do. I left with the hassle and costs to organize myself a new one. Mistakes can happen, but a deliberate helpfulness, rudeness and unprofessionalism are absolutely unacceptable!…
Our room was clean on the top floor with AC (that ran only while you are in the room, because you have to use the card for power) and a safe. The front desk girl was helpful and welcoming. The stairs are pretty steep and narrow, so carrying the luggage wasn't easy. For us being there for one night it was enough. We had a good breakfast in the morning and the location is amazing. The hotel is close to the train station and subway.
Without a doubt, this is absolutely my favorite hotel in Naples. Apparently, the hotel is upgrading their premises in phases. If you find the lobby narrow and aged, then the second floor will totally surprise you. It’s bright, contemporary and well-designed. Rooms are fuss-free, new and functional. All you need is provided. The breakfast/lounge area is so welcoming, I would stay there to drink forever. It’s also rare to find smiling and nice looking service staff in Naples. I can’t wait to book my next stay here.
I stayed at this hotel for 3 nights during a short citybreak with my boyfriend. The hotel is perfectly located if you want to remain in the centre of Naples as it is close to the airport and train station. There are nice cafes and decent restaurants right outside the hotel if you don't want to travel too far. The staff at the front desk were friendly and pleasant to deal with. The staff in the restaurant were also generally pleasant as well. The room we got was spacious, clean and the beds were comfy. We stayed in room 84 which had a double bed and a bonus single bed. However, another couple who we met in the bar said that their room was far too small, so you may want to check with the hotel prior to booking what size room you have. The noise outside and inside the hotel can be quite loud in the morning from around 6am. Naples is a loud, bustling city and the hotel is located near a busy junction so this is to be expected. The walls however are paper thin so if your neighbour wants to talk half the night or is leaving to catch a flight at 4am you will know about it. This didn't bother me, but it did disturb my boyfriends sleep. The breakfast is a basic selection of bread, pastries and various conserves with cheeses, deli meats, boiled and scrambled eggs. The fruit selection is just a large bowl of tinned fruit which you can have with granola and yoghurt. There are fruit juices, teas and coffee also available. I would have liked a better selection of fruit and hot food. There is also soy milk and gluten free bread available. Overall I was very happy with this hotel for the price. It was clean, modern and the staff were willing to help you. We got this hotel for a very good deal. If you have a bigger budget or are a light sleeper then you may want to look elsewhere or bring your earplugs.…
*Great location, right next to Naples central station. *Breakfast lovely simple with plenty of choice. *Rooms very spacious and clean with a big balcony which we enjoyed relaxing in the evening having a few drink ;) *staff very friendly and helpful particularly the manager who went the extra mile in making sure we had a pleasant & safe stay. I would highly recommend this hotel and wouldn’t think twice about staying here again 👍
The reception service was perfect, I’ve booked single room and got double with king size bad, that was very pleasant! The hotel is 2 minutes walking from Napoli Céntrales Station. The owner of the hotel was very nice and recommended the place to go in the evening and recommended not to walk after 8pm because it wasn’t safe as he said. The room is good, clean. Breakfast was also fine, coffee and bakery. The small minus are the windows, it’s high audibility in the room, some people swore on the street and it was heard at night
Thankfully we only had to stay 2 nights at this hotel as our purpose was to visit Pompeii before moving on to Salerno. This was the worst hotel on our whole European trip. Air-conditioner would't work. Was promised by staff that it would be looked at in 3 hours then in 3 hours told because it was the weekend nobody was available. There was no lift and no one to help with cases. When travelling a long distance the cases are usually large and heavy. Breakfast was terrible, no choice only cereal and bread. Front desk lady was not one bit friendly.
We are a family of four with two pre teen kids. We booked a quadruple room. The room is compact with no room to move but suited our need which was only an overnight stay. Location is next to the train station and you don’t even need to cross the busy road. Garibaldi Plazza is at your door step. We won’t recommend their bar for dinner if you are after a nice meal. But ok if you just want to have a drink and light meal. Places to eat just next door. Great location. Clean sheets and towels are provided which is always important to us. You can leave lugages at the front desk.
Great location for the metro and train station right outside. Airport bus just 5 euros and drops you at the train station. Easy to get the Metro to Pompei. Two stops to catch the ferry to Capri. Economy room small but very modern. Breakfast good with fresh rolls with ham and cheese. Croissants and Italian cakes good. Scrambled egg and also tea and coffee. Bar open until 12pm with reasonable priced drinks. Overall would recommend the hotel Ideal for a short city break.
Not bad hotel for short stay. Great location... next to main train station. Room was very small, walls and doors are paper thin so you can hear everything that is going on in the hotel. Room and bathroom was clean and that is a big advantage. Breakfast very basic continental style but adequate. For short stay (1-2 nights) its not too bad.