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Grand Hotel Europa

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Traveler (419)
Room & Suite (474)
Dining (102)
Overview
  • Excellent23%
  • Very good45%
  • Average24%
  • Poor6%
  • Terrible2%
Travelers talk about
“train station”(101 reviews)
“main station”(13 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
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Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,383)
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435 results
Traveler rating
95
182
102
41
15
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LanguageEnglish
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95
182
102
41
15
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All reviewstrain stationhard boiled eggsmain stationvisit pompeiibudget hotelthe hotel is cleannapoli centraleitalian hotelsminute walkreception staffpastrieshotel restauranthamsingle roombuffet breakfastlate at nightamalfi coast
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1 - 5 of 435 reviews
Reviewed 1 week ago

Clean hotel, very friendly staff. Has a lovely restaurant down stairs with good quality food. Very handy for train station and metro line and the circumvesuiviana trains thart go to Pompeii and down to the amalfi coast which are great for days out without the...More

Review collected in partnership with Jet2holidays
Thank Alistair M
Response from Simona C, Direttore vendite at Grand Hotel EuropaResponded 1 week ago

Dear Alistair, first of all thank you for taking your time to leave us a comment via Tripadvisor. We are pleased that you appreciated our staff and our restaurant as we pay lot of attention to food offered. With reference to our location,as you wrote,...More

Reviewed 1 week ago via mobile

Clean hotel in the middle of Naples . Very close to the train station which is very handy. The hotel key was massive and very difficult to take with you for the day. The breakfast had a good choice all cold buffet food unless you...More

Thank holsmay94
Response from Simona C, Direttore vendite at Grand Hotel EuropaResponded 1 week ago

Dear Guest, we thank you warmly for your very nice review on our hotel and your nice words on your stay in Naples! Only one thing which is necessary to clarify is your note about city tax: we actually write everywhere (online, on our website...More

Reviewed 2 weeks ago

We stayed at this hotel twice recently about seven days apart due to our arriving and departing flights. Both rooms we had we clean and comfortable, however tea/coffee making facilities were not available and given we arrived at midnight on our first stay and had...More

Thank Sue W
Response from Simona C, Direttore vendite at Grand Hotel EuropaResponded 1 week ago

Dear Sue, first of all thank you for taking your time to leave us a comment via Tripadvisor. We are pleased that you appreciated our staff and meals provided in our restaurant as we pay lot of attention to both of them breakfast and dinner...More

Reviewed 2 weeks ago via mobile

Diabolical hotel experience, as a frequent and keen traveller I can honestly say this has been the most tragic experience. The hotel staff extremely rude on arrival, did not inform us there was a restaurant, temperamental lift and uncomfy beds. Dilapidated bathroom and awful view...More

Thank Hannah C
Response from Simona C, Direttore vendite at Grand Hotel EuropaResponded 1 week ago

Dear Hannah, we are really surprised reading your review. You never claimed nothing during your stay and even when we asked why you were leaving earlier than expected check out time you said it wasn't absolutely due to the hotel...therefore we cannot consider your opinion...More

Reviewed 2 weeks ago

Booked junior suite and it was so cramped I fell over our case trying to cross the room. The bed was upstairs and was nice and clean but was pushed against the wall so to get out I had to either climb over my husband...More

Thank eeore
Response from Simona C, Direttore vendite at Grand Hotel EuropaResponded 2 weeks ago

Dear Guest, thank you for your review on our hotel! We are more than pleased to read that you appreciated our breakfast (just one clarification: all our rates sold online are without breakfast therefore I am pretty sure you couldn't buy it included in room...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Wheelchair access
Breakfast included
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
$50 - $114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$50 - $114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (419)
Room & Suite (474)
Dining (102)
Amenities (32)
Business Center & Event Rooms (8)
Family and Play Areas (4)
Questions & Answers
Ask a question
WalterB220
August 11, 2017|
AnswerShow all 2 answers
Response from Simona C | Property representative |
Dear guest, we have an agreement with a private garage in front of the hotel – rates from € 10,00 to € 15,00 per car per day. Best regards from Naples
2
Votes
Google Translation
HullUKGarfield
June 7, 2017|
AnswerShow all 2 answers
Response from Lucio B | Property representative |
Dear, Thank you for theinterest in Grand Hotel Europa for your next holidays. There are no coffee making facilities. We provide hairdryer and, on request, a kettle for boiling water. For the iron you just have to call the... More
0
Votes
Google Translation
Wayne G
June 1, 2017|
Answer
Response from Diego R | Property representative |
Good evening, we will advise you whenever you will be here in hotel, it will be more simple. See you soon. Kindest regards Diego Rodriguez
0
Votes
Google Translation
Room Tips
"If staying any more than a few days try and get room not overlooking enclosed carpark "
421alistairm
2 million years ago
Read review
"Some rooms have beds on mezzanine floors so check prior to booking."
suewF2447PH
2 million years ago
Read review
"Hige floor with balcony but it's not disable friendly."
kenhsieh5555
2 million years ago
Read review
"Loved 216 - tiles and artwork"
psw64
2 million years ago
Read review
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