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Via Cesare Rosaroll, 11, 80142, Naples Italy
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Traveler (118)
Room & Suite (14)
Dining (12)

About

#194 of 238 in Naples
Location
3.4
Cleanliness
2.9
Service
2.8
Value
3.1
Located in a prestigiously central location, only a short walk away from Piazza Garibaldi and Capuano Castle, the completely restored Hotel Palace combines a sophisticated flavor, moderate and elegant, but at the same time extremely soothing and welcoming, also for the utmost care that the staff has to their guests.
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Property amenities
Free internet
Internet
Free breakfast
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
Italian
174Reviews7Q+A13Room tips
Traveler rating
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游客的Charlie wrote a review Jul 2021
Barcelona, Spain3 contributions1 helpful vote
I’m not the type of traveller who usually goes for hotels, (outside of the pandemic I’m usually one for hostels), so perhaps this is why I disagree so strongly with the negative reviews here. The hotel isn’t in the best location, no, but outside of really late night (and I mean after 1am), it’s in a busy enough area that I didn’t have to worry, perhaps this would be different if you were a woman travelling alone, but it wasn’t a big problem for me. I would advise, as in all cities in the world, to try not to look like an obvious tourist and refrain from looking at google maps obviously on the street, but petty crime is just as much of a problem in other parts of the city and in my opinion much of the bad reputation surrounding this area comes from its high prevalence of ethnic minority Italians which is more based in racism than reality. My room had an interior view, which wasn’t great, and yes there were marks in the bathroom which had clearly been there some time. Despite all of this though, the hotel offers air con, a comfortable bed, and is very close to the train station which gives great access to Pompeii and Herculaneum. More than anything I was touched by just how kind the staff were, one girl in particular, Katia, was so incredibly kind and spoke amazing English, and she gave great tips about the area. In particular her advice was very useful, and it was lovely to have a friendly face in the city while travelling. Cleaning service was offered daily and plenty of towels were provided. I do see why people disagree with the three star rating, but for the price the hotel is more than sufficient and offers a good standard of accommodation.
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Date of stay: July 2021Trip type: Traveled
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Noely B wrote a review Oct 2019
Portarlington, Ireland18 contributions2 helpful votes
We stayed at this hotel from 6th to 9th October 2019. The hotel reception was very clean & spotless. Got a front view large bedroom with clean towels daily. Lift too small & only cater for 2 people. Canteen down the lobby & no lift only steps. Not suitable for mobility & people with disability. Breakfast is poor only croissants, tea/coffee/ cereals. No hot food. No fruits. Location is good only 10/15mins walk to Napoli Train Central & underground trains. Napoli is dirty & old BUT I love the graffiti everywhere including trains. Will go back again
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Date of stay: October 2019
Value
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Room Tip: Front view with balcony
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Andrea M wrote a review Oct 2019
Urmston, United Kingdom48 contributions25 helpful votes
This should be a 1 star hotel, 2 at the most, it may look nice from the outside and the lobby but the room was a state. There were holes in the walls, the shutter on the window was stuck half open, the electrical outlets were hanging off the walls, it was very noisy, this place is in dire need of renovation
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Date of stay: October 2019Trip type: Traveled
1 Helpful vote
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supergranWakefield wrote a review Oct 2019
wakefield96 contributions46 helpful votes
This hotel gives an initial feel of being ok but on closer look hides disappointments. The room had ample space with enough space for clothing but had an enormous damp patch which had had a tv unit placed in front of it, but this had proved too small to hide it. It was directly facing the bed so was in plain sight . The shower stall was grubby and the sink had no plug. On the plus side the towels were changed every day . exiting the lift brought you into contact with a high step which is not obvious to to see as the hazard strip tap was completely black and blended in with the tiles. On arrival i fell down this with my case.I reported it to reception to a blank response.. Breakfast is poor with toast and jam/honey bread rolls plain yoghurt and drinks. Very basic . I would say not suitable for people with mobility issues as lift did not access the eating area, only accessed by a very tight staircase with two turning points . It was cheap , but I expected better just the same
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Date of stay: October 2019
1 Helpful vote
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Sian W wrote a review Sep 2019
Cardiff, United Kingdom10 contributions4 helpful votes
Do not trust this place with your credit cards details. I booked a fully refundable rate and cancelled well in time. The hotel charged my card anyway, ignored my emails and refused to speak to me on the phone.
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Date of stay: September 2019
1 Helpful vote
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Isaac ferguson wrote a review Sep 2019
United Kingdom72 contributions100 helpful votes
As you approach the hotel and enter the lobby you think this a very nice place, then you see your room and you think oh dear how am I going to stay in this dirty dump. On my arrival the man behind the desk was rude he demanded another €21.00 before he gave me the room key I had paid all in full through easyjet when I finally got to my room I thought what a dump, the floor was dirty the shower had filth in the corners the window curtains where half covered in stains the TV aerial was stuck to the back of the television with a piece of tape and it kept falling off, there was no blankets on the bed only a sheet, I went back to the receptionist and asked to be moved to another room he said no I had to stay in that room. The hotel is in a run down dirty noisey part of Naples. I would not stay here again even for 5 minutes.
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Date of stay: September 2019Trip type: Traveled
2 Helpful votes
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Semper89 wrote a review Aug 2019
Fleetwood, United Kingdom13 contributions21 helpful votes
Everything about this hotel was generally ok at best. The hotel itself was fine but some of the things in the rooms didn't work (one of our party couldn't get the air conditioning to work and we couldn't get anything to work with our TV). The rooms were clean and the beds ok. The staff were somewhat curt but did their job. The hotel is reasonably well located near the city centre which is why you're really staying there. The breakfast was very basic. There is a leak in the lobby.
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Date of stay: August 2019
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1 Helpful vote
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Rebecca P wrote a review Jul 2019
Chino Hills, California22 contributions1 helpful vote
+1
We had to stay one more night un Naples before traveling ti Greece and checked the booking sites and showed a very reasonable rate in a 3 star hotel. Walking in the lobby I was pleased thinking this is going to be nice. The lobby is cute and the A/C is great. All the check-in procedures seemed fine until we were actually checked in! We found we could not go in the room until 4pm and we seemed to have something wrong with our reservation to Greece we asked the front desk for help the short blonde with super curly hair stated she spoke English and Italian (either she was intentionally lying or she is not as advanced in English as she implies) we received an email about our arrangements in Greece but it was in Italian. We needed help understanding it. She told us everything was fine but we needed to register on the travel agency site to get our confirmation #. We tried but nothing was working and we were given a message to call the agency directly, not having Italian phone service I went back to the front desk for help. The same young lady seemed very annoyed I had just interrupted her smoke break in the main office, when I asked her to assist with making the call, she told me the hotel had no phones and walked away to continue smoking her cigarette. I was shocked! Her mother would be embarrassed to what kind of person she raised especially working in a position of customer service. When we found help elsewhere we found our reservation for Greece had taken the money from our credit card but sold our flights to someone else and we would be reimbursed within 10 days. Had we not asked assistance elsewhere and listened to the front desk clerk....we would have paid for a taxi, showed up to the airport and then been stuck ( but oh well it was not her problem, her future lung cancer was more important!) When we finally saw our room it was awful! The air did not work, the t.v. was not working....we called for maintenance who tried to micky mouse things together and use duct-tape. He tried but the smell of stale alcohol coming from his pores told us he had a very serious problem. He said it was fixed it was not. We asked for our money back they refused. We asked for another room they said there was none. We left for the day hoping the air would at least be cooling down the room. When we came back the room was still super hot. We called again for maintenance he tried to bring a portable a/c unit to the room but he knew already it was broke also. I was hoping dimmer lights would make the room more appealing, it did not. Now you could see the dried bodily fluids stuck to the wall which looked like dried snot or sperm which dried while running down the wall. It was disgusting! There were burn marks on the furniture, the covers were stained and falling apart. We slept on top of towels on the bed not wanting to catch something. The shower was cracked and did not have a shower head and all the decorations in the halls looked like they had been collected from old hotels or the second hand store. It was really our worst experience in all of Italy and whomever gave this place a 3 star rating should be fired! Next time inspections should be on all the rooms not just the one the staff takes you for their rating!
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Date of stay: July 2019Trip type: Traveled
1 Helpful vote
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Pearl I wrote a review Jun 2019
2 contributions
We checked in on a Sunday and it seemed as though the room hadn't been cleaned properly. There were wet towels, used soap and hair in the shower. The rest of the time we were there, they replaced the towels every day and kept removing the soap, which was a little annoying but not the end of the world. It wasn't filthy but it wasn't up to my personal standard in terms of cleanliness. Breakfast was included but everything was sweet - jam, nutella, pastries, juice, sweet cereals, juice, coffee. It would have been nice if there were boiled eggs or fruit, something slightly healthy like unsweetened cereal. The food in Italy is beautiful, so this probably made the hotel breakfast seem like even more of a let down. Also the milk had gone sour on the last day - easy slip up to make but when you put it all together, not brilliant. The lock on our door was very difficult to lock and unlock, it definitely needed a repair or some WD40 or something. We reported it, and they sent a female staff member to have a look very shortly afterwards. We appreciated the fact that they sent a female staff member as it was just girls staying in the room, it was nice that they took this into consideration. I attempted to speak in very bad Italian for some of the stay and the staff were helpful and offered to speak in English. We had no issues communicating with staff. The rooms look nice in pictures but inside the rooms are a little run down and dirty. The areas outside the hotel is very, very dirty. It is very close to the train station, which is convenient, but there are piles of rubbish in the street. Another English person we met said they had been pickpocketed in the area on their first day there. While this doesn't reflect on the hotel itself, it does seem like a bit of a rough area and I would advise keeping an eye on your belongings and not travelling alone at night. If i returned i would want to stay in a cleaner, less rough area but nothing terrible happened.
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Review collected in partnership with Cancelon.com
Date of stay: June 2019Trip type: Traveled
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yoan goupil wrote a review Jun 2019
2 contributions
Where to begin ? 1) SCAMMERS & LIERS : - Cancel my 2nd night pretending they didn't get the money transfer from me (but i've been debited the full amount for both nights the same week). - Saying the hotel is full for the 2nd night so they can't even get us another room - Telling to the booking website that we DID NOT EVEN SHOW UP the day of the reservation so they don't have to refund us the 2nd night!!! 4) First night in their hotel was horrible : - Dirty room - Many things broken - Much noise all night inside the hotel - REALLY REALLY dirty & UNSAFE neighborhood ! Please don't do the same mistake as we did and don't reserve a room in this hotel.. Or you will surely regret it.. :(
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Date of stay: June 2019
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Trip type: Traveled
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PRICE RANGE
$44 - $61 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel naples, hotel mexico
FORMERLY KNOWN AS
Hotel Palace
LOCATION
ItalyCampaniaProvince of NaplesNaples
NUMBER OF ROOMS
41
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Frequently Asked Questions about Hotel La Pace
Which popular attractions are close to Hotel La Pace?
Nearby attractions include ilCartastorie - Museo dell'Archivio Storico Banco di Napoli (0.2 miles), Discover South (0.2 miles), and Porta Capuana (0.08 miles).
What are some of the property amenities at Hotel La Pace?
Some of the more popular amenities offered include free breakfast, breakfast buffet, and free internet access.
What food & drink options are available at Hotel La Pace?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Hotel La Pace?
Conveniently located restaurants include I Buongustai, Da Donato dal 1956 Antica Trattoria e Pizzeria, and Antico Forno delle Sfogliatelle Calde Fratelli Attanasio.
Are pets allowed at Hotel La Pace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel La Pace?
Many travelers enjoy visiting Museo Cappella Sansevero (0.7 miles), Galleria Borbonica (1.7 miles), and Catacombe di San Gaudioso (1.0 miles).