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Starhotels Terminus

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Traveler (619)
Room & Suite (466)
Dining (107)
Overview
  • Excellent21%
  • Very good44%
  • Average22%
  • Poor8%
  • Terrible5%
Travelers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (1,235)
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342 results
Traveler rating
74
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84
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31
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LanguageEnglish
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74
117
84
36
31
Show reviews that mention
All reviewspiazza garibalditrain stationarriving by trainexecutive roomnice hotelconvenient locationvisit pompeiiexcellent locationfifth floorincluded breakfastmount vesuviuspastriesamalfi coasthotel is situatedhamstayed here for one nightreception area
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1 - 5 of 342 reviews
Reviewed 3 days ago via mobile

Not a pleasent stay at all. The AC was not working for the entire stay and the rooms were very, very hot. No alternatives given by the hotel or give a fan to put in the room.....i'm not coming back.Room 329.More

Thank Dario G
Response from GeneralManagerSHS, Responsabile relazioni pubbliche at Starhotels TerminusResponded 2 days ago

Dear Mr Dario, Thank you for taking the time to share your feedback. I'm sorry if your stay has not been very pleasant. However feedbacks like this are important to improve our service. I can assure you that we will do our best if you...More

Reviewed 1 week ago

Hotel was immaculate and very comfortable. Check in/out was effortless and staff were very friendly and efficient. Our room was very comfortable but unfortunately looked over the main piazza and busy road so was quite noisy throughout the night. However, this location made it easy...More

1  Thank elainemcgeachy
Response from GeneralManagerSHS, Responsabile relazioni pubbliche at Starhotels TerminusResponded 2 days ago

Dear Guest, thank you for your review concerning your stay at the Starhotels Terminus. We hope you will choose our hotel for your future stay in Naples. Kindest regards, Paola Castiglia Revenue Manager

Reviewed 1 week ago

right next door to Napoli Central rail station so very convenient for late arrival into Naples and early departure. v well presented - breakfast as good as you would wish and pleasant service. pricing made it excellent value - we were prepared to be disappointed...More

Thank GOM27
Response from GeneralManagerSHS, Responsabile relazioni pubbliche at Starhotels TerminusResponded 2 days ago

Dear Guest, Thank you for taking the time to tell your experience. I appreciate your comment. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely, Paola Castiglia - Revenue Manager 0817793562

Reviewed 2 weeks ago

I stayed at this hotel for one night March 18, 2018. You can not beat the location across the street from Naples Main train station and next to the Metro line. Spent the day at the Naples National Museum and the next day at Pompeii....More

Thank tom23babineau
Response from GeneralManagerSHS, Responsabile relazioni pubbliche at Starhotels TerminusResponded 2 days ago

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Hope to see you again very soon. Sincerely, Paola Castiglia - Revenue Manager

Reviewed January 14, 2018

Immediate and very courteous early check-in. Was able to purchase an upgrade to a king room on the sixteenth floor and late check-out for an extremely reasonable price. Unobstructed view of Vesuvius over the railway station. The room and bathroom are large. The furnishings are...More

Thank olderfolks
Response from GeneralManagerSHS, Responsabile relazioni con la clientela at Starhotels TerminusResponded January 16, 2018

Dear Guest, thank you very much for your review of your recent stay at our hotel. We hope to welcome you back for your next stay in Naples. With much appreciation, Paola Castiglia - Revenue Manager

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$113 - $268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$113 - $268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (619)
Room & Suite (466)
Dining (107)
Amenities (108)
Business Center & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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Liz T
March 10, 2018|
AnswerShow all 3 answers
Response from amsdf | Reviewed this property |
We felt very safe in this hotel. The area immediately around it, within a few blocks might be sketchy after 10 or 11 pm, but we were not out much after 10, so I con't say for sure.our room was on an upper floor and toward... More
0
Votes
Emms1988
January 14, 2018|
Answer
Response from cmchilds | Reviewed this property |
Their website says luggage deposit so that should be ok. Another option would be to check out and take your luggage with you and leave it at Pompeii Scavi station while you visit the site. Then continue to Maiori... More
0
Votes
jackduck
July 11, 2016|
AnswerShow all 3 answers
Response from Robert B | Reviewed this property |
Yes train is very easy from the airport to this hotel, but we took a taxi from the airport for 2o Euros...also very easy and quick.
0
Votes
Room Tips
"Choose a room on a high floor for the view."
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"Higher floors get less of the busy street noise. Lift (aka - elevator) is very very tiny which is not..."
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"Upper floors, inside facing."
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"Front rooms quieter than side rooms."
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