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Eurostars Hotel Excelsior

Traveler (1181)
Room & Suite (599)
Dining (154)
Certificate of Excellence


Certificate of Excellence
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
Great View
Marina View


Full view
96Great for walkers
Grade: 96 out of 100
116Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
100Room tips
Traveler rating
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  • 151
  • 58
  • 43
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Popular mentions
First impressions count and when we arrived at this hotel we were left to drag our suitcases up the steps as there was no sign of a doorman and I think it would be fair to say that staff, while not rude, do not go out of their way to be helpful. On both occasions that we ordered
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Stayed at the Eurostar’s Excelsior hotel for our trip to Naples. I booked this 6night stay for my husbands 30th birthday. From the moment we arrived we was greeted by the hotel staff in a friendly and professional manner that put me straight at ease. As we had such an early
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I chose this hotel because many years ago it was owned by the Westin and was the best hotel in Naples. I had no idea it would be so bad now. We booked 3 rooms in the hotel for a week at Xmas. 2 classic and 1 superior. The 2 classics rooms were bigger and nicer than the
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We decided to stay in Naples at the last moment on our way to the Amalfi Coast. We are so glad we did. We stumbled on this old world beautiful hotel and were amazed by the location and history. Located on the seafront the Hotel Excelsior has spectacular panoramic views of
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I loved my second floor room with its sweeping Old Town sea views and outlook towards the Castel dell'Ovo. On the small balcony, it was possible to view both Capri and Vesuvio. The service from the Front Desk Reception to Housekeeping to the Dining Rooms was uniformly excellent
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I have tried 3 times to contact Eurostars via e-mail, but have had no response. I am hoping I receive a response from the questions I have listed below. 1- There is one person who smokes cigarettes in our party. Is there smoking permitted in any of your rooms? Or on any Terraces/Balconies? Is there smoking anywhere on your property? If there is smoking on your property, can you please tell me the convenience of the location for a smoker who is staying in your hotel? If there is no smoking on your property, can you please tell me how far the smoker would need to travel in order to be able to smoke? 2- There is one vegan in our party. Does your breakfast offering or your Ristorante La Terrazza or your Bar/Lounge provide for any foods that are suitable for a vegan diet? 3- I have researched your rooms beginning with the Deluxe double room with sea view, the Superior double room with city views, the Superior single room, and the Junior Suite with sea views. The photography on your website shows the Deluxe double room with sea view having doors leading to a terrace - is this correct? The photography on your website also shows the Superior Single Room as having a terrace - is this correct? In addition, does the Junior Suite with sea views have a terrace? 4- All of the rooms listed above have in their descriptions that they are equipped with a bathtub. Do any of these rooms have a shower that is separate or a shower that is included in the bathtub? Everyone wants a shower an no one cares about a bathtub unless the bathtub comes with a shower. 5- Do any of the rooms mentioned above have a view of Vesuvius? If so, how could we assure that we are booking a room with a view of Vesuvius? Thank you very much for your attention,
hi we had a deluxe seaview room and there was a small terrace and you can see the volcano in the distance the room was a nice size and comfortable i am not sure if you could smoke but i did see people at the entrance to the hotel smoking and i think there is an outside patio too we didnt eat at the hotel but there was a coffee pot in the room there was a shower hose hook up in the tub we took showers
0 votes
do you have rooms with the volcano view? if you do, what type of room should I book?
We had a sea view room- with view on the bay and mt Vesuvius in the distance
0 votes
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Do the rooms and common areas have AC?
Yes it does.
1 vote
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Do you offer airport shuttle service and what is the distance to the airport?
(they can book a cab for you - we were there earlier this month and it only took 20 minutes. Make sure the hotel lets you know the correct price as every journey we took the cab drivers initially tried to overcharge us!!)
1 vote
"Try for a balcony room!"
"Get a room with a view and ask for additional pillows"
"obviously try to get a room with sea view. and insist for a top floor"
"Request for a room with a balcony with bay view"
"Pay extra for the Sea Views!"
$145 - $552 (Based on Average Rates for a Standard Room)
excelsior hotel naples
Hotel Excelsior
ItalyCampaniaProvince of NaplesNaplesSan Ferdinando
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