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Palazzo Caracciolo Napoli by MGallery Hotel Collection

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Via Carbonara 112, 80139, Naples Italy
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Traveler (1419)
Room & Suite (557)
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About

#30 of 217 hotels in Naples
Location
Cleanliness
Service
Value
Travelers' Choice
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria.
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Room & Suite (557)557
Full view
Property amenities
Paid private parking on-site
Free wifi in the business center
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Rate:Special rate available
3,254Reviews66Q+A100Room tips
Traveler rating
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Popular mentions
Christopher T wrote a review Sep 6
Wakefield, United Kingdom34 contributions26 helpful votes
Booked 2 rooms at this great hotel through British Airways month before after Covid ruined previous plans. Beautiful hotel in a good location in Naples to be able to see the city & get to the station easily. The area has building work going on & the city is not the cleanest but we felt safe at all times. The hotel was quiet & they upgraded us to executive rooms. Our room was on 2 level with a view of the front. Tastefully decorated & had everything we needed including fridge for a cool drink after a hot day. Kids room had a small terrace with a table & chairs. We used this in a night for drinks before going out. Lovely area to chill. The public areas were very nice. Breakfast served in a vast covered courtyard. Breakfast itself was dealt with well what with Covid. It was like a lucky dip seeing what would come out next. Lovely pastry's, cheese & ham. eggs & bacon & other breakfast items. We were all well satisfied. All the staff we talked to were very friendly & helpful. We would highly recommend this hotel & would come again if in Naples.
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Date of stay: August 2020
Value
Rooms
Service
1 Helpful vote
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Response from Barbara Brunelli, Guest Services / Front Office at Palazzo Caracciolo Napoli by MGallery Hotel Collection
Responded 1 week ago
Dear 411christophert, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Rossella Autiero Assistant Manager
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Conorq wrote a review Oct 2019
London, United Kingdom211 contributions95 helpful votes
Hotel's Favorite
We stayed here on the last night of our honeymoon trip around europe. We had a fantastic stay. We were on our way back from Pompeii and decided we should walk from the central station to the hotel. Don't , get a taxi its a bit of a walk. We arrived early and were warmly greeted by checkin staff. The hotel is beautiful in and grand old building. We were upgraded to a junior suite and given a bottle of prosecco and cake. The room was fantastic with 2 bathrooms, 2 tv's , couch area separate from bedroom and good aircon. The bed was very comfortable and we both had a great nights sleep. The staff were fantastic from start to finish. We had food in the restaurant in the evening and it was lovely as was the breakfast. We were sorry we had to leave early in the morning to get our flight home. wish we could have stayed longer. A fantastic stay in Napoli. Stay in this hotel when your in Napoli you won't be disappointed.
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Date of stay: October 2019
Service
Sleep Quality
Room Tip: ask for a quite room
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1 Helpful vote
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Response from Barbara B, General Manager at Palazzo Caracciolo Napoli by MGallery Hotel Collection
Responded Oct 7, 2019
Dear Conorq, I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. We are happy that you understood our mission: treat our guest in an extraordinary way. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM
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Romisa A wrote a review Aug 2020
2 contributions
The safety measures are in place at the hotel and staff and guests are required to wear a mask in all parts of the hotel. The Hotel is in a really good location, close to the train station and city centre. The room service wasn't very good, they weren't doing very good cleaning in the room. They never hoovered or mobbed the floor. They changed the bedding only once and we had to remove all the bedding and pillow cases for them. They were cleaning the bathroom and changing the towels everyday. There were no kettle or cups for tea and coffee. Because of pandemic, there wasn't a buffet breakfast, they were taking our orders but there was no menu to choose and they weren't telling us the whole list. We had dinner at their restaurant once, it was really good and the service was good too. It was more like a 3 stars hotel not 4 stars.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip: choose a room with a bath tub, it was bigger than the other rooms.
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Response from Barbara Brunelli, Guest Services / Front Office at Palazzo Caracciolo Napoli by MGallery Hotel Collection
Responded 1 week ago
Dear Mrs. romisaa386, Thank you for taking the time to tell us about your experience at Palazzo Caracciolo. It was a pleasure to read your appreciation about our location and our restaurant service. We are sorry to read that your stay did not meet completely your expectations, as per our high standards of quality, for this, we have shared your comments with our Housekeeping. About the menu, due to Covid 19 restrictions, to protect the safety of our guests, all the card has been removed and replaced with the QR code that is provided to our guests upon check in. For the same reasons also the courtesy tray has been removed, but we are happy to give it on request . Please accept our sincere apologies for this inconvenience, which is not representative of our usual quality of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future Best Regards Rossella Autiero Assistant Manager
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andyh67186334 wrote a review Aug 2020
Coalville, United Kingdom4,438 contributions154 helpful votes
+1
I stayed at the Palazzo Caracciolo for a week towards the end of July. I felt completely safe and reassured by the safety measures in place at the hotel. Guests are required to wear a mask in all parts of the hotel. My first room was clean and comfortable, but as it overlooked the courtyard, the noise from any venue was very loud. I was moved on my third night to a duplex room, towards the rear of the hotel which was much quieter. Wifi was excellent. There are bottles of water in your fridge, but no tea or coffee making facilities. The breakfast was served too your table including drinks to avoid cross-contamination. Thew quality of food and drinks was very good indeed. Some parts of the hotel were closed, but it was an interesting building to explore. The hotel is situated on a busy street with lotos of construction taking place. It is located within walking distance of the Duomo and Railway Station. The double decker bus tour has a stop just outside the hotel, should you wish to explore the city in this way. The staff were very helpful and professional, and my thanks got to Anna, Renata, Enzo and Massimillano for making my stay comfortable and enjoyable. I thoroughly recommend this hotel for your stay in Naples.
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Date of stay: July 2020
Value
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Sleep Quality
Room Tip: Highest floor not facing the courtyard
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Response from Barbara Brunelli, Guest Services / Front Office at Palazzo Caracciolo Napoli by MGallery Hotel Collection
Responded 4 weeks ago
Dear Mr Andy, Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager
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wilhelm46 wrote a review Aug 2020
Roma4 contributions
It was not my first time Palazzi Caracciolo, but in this very difficult moment I have appreciated even more the helpfulness and friendliness of all the staff of the hotel and I hope to come back very soon!
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Barbara Brunelli, Guest Services / Front Office at Palazzo Caracciolo Napoli by MGallery Hotel Collection
Responded 2 weeks ago
Dear Wilhelm46, We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager
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PRICE RANGE
$134 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m gallery palazzo caracciolo hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
146
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Frequently Asked Questions about Palazzo Caracciolo Napoli by MGallery Hotel Collection
Which popular attractions are close to Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Nearby attractions include Chiesa di San Giovanni a Carbonara (0.09 miles), Monumental Complex Donnaregina - Diocesan Museum of Naples (0.2 miles), and Pio Monte della Misericordia (0.2 miles).
What are some of the property amenities at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Conveniently located restaurants include Januarius, Insolito La Pizzeria Gourmet, and 1906 Imperatore.
Are there opportunities to exercise at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Yes, guests have access to a fitness center, a sauna, and yoga classes during their stay.
Does Palazzo Caracciolo Napoli by MGallery Hotel Collection have an airport shuttle?
Yes, Palazzo Caracciolo Napoli by MGallery Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palazzo Caracciolo Napoli by MGallery Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palazzo Caracciolo Napoli by MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.