We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Palazzo Caracciolo Napoli MGallery by Sofitel

Save
Traveler (1163)
Room & Suite (494)
Storyboard
Ratings and reviews
#26 of 187 Hotels in Naples
Certificate of Excellence
  • Excellent51%
  • Very good37%
  • Average9%
  • Poor2%
  • Terrible1%
Travelers talk about
“m gallery”(18 reviews)
“beautiful hotel”(54 reviews)
View all reviews
What's included
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
4 Star Hotel
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into...
Offers from Palazzo Caracciolo Napoli MGallery by Sofitel
Special Offer: CHEAPEST ONLINE RATES!
View all hotel information
Location and contact
Via Carbonara 112, 80139, Naples, Italy
Hotel website
2.7 miles to Naples Airport
47 restaurants are within a 0.25 mile radius
0.2 miles from Centro Storico
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from $152.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Naples hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "254d27c468e84bb7a4c342c47422bfae", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1563712,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32457092],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":152,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"254d27c468e84bb7a4c342c47422bfae","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":161,"lowestMetaPrice":152,"additionalPartner":false,"highestMetaPriceDisplay":161,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":161,"lowestMetaPrice":152,"highestMetaPriceDisplay":161,"hotelName":"Palazzo Caracciolo Napoli MGallery by Sofitel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjI1NGQyN2M0NjhlODRiYjdhNGMzNDJjNDc0MjJiZmFlIiwiQUlLIjoiMzRmNzhmMzZhOGNjNDE0ZjhkY2IwODdmNzdkYTU0ZmMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "07/29/2018", "checkOut": "07/30/2018", "lowestPrice": "$152", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32457092":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (2,825)
Filter reviews
935 results
Traveler rating
423
344
104
39
25
Traveler type
Time of year
LanguageEnglish
More languages
423
344
104
39
25
Show reviews that mention
All reviewsm gallerycovered courtyardbeautiful hoteltrain stationold palacecentral courtyardan oasishistorical buildingdirty citypizzahotel restaurantreception staffcentro storicostayed here for two nightsafter darkamalfi coastjunior suite
FilterEnglish
Updating list...
1 - 5 of 935 reviews
Reviewed yesterday

The Hotel seem really good online, but the rooms are very basic, the restaurant for dinner can only be used if you are in formal clothes, no shorts allowed for kids. The room service was ok, but it was not charge to the room we...More

Thank 641graziellav
Hotel's Favorite
Reviewed March 4, 2018

We visited Naples at the end of November for a romantic weekend getaway and had a fabulous time. The hotel was comfortable and the staff was friendly. We had a little problem at check in but it was ironed out pronto. The Manager was charming...More

Thank MandzMoodley
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded March 5, 2018

Dear Saunby, Thank You very much for your words. It is great to read that you enjoyed your stay with us. The quality of our Job is to be measured by the satisfaction of our Guests, and your comment is showing us that we are...More

Reviewed 1 week ago via mobile

I’ve stayed at MGallery before (in Vietnam) and this was wayy below my expectations. Did not meet the basic standard you’d expect from them. The mattress was really bad—I couldn’t really get good sleep. The glass in the bathroom also wasn’t clean. Overall the level...More

Thank Ali G
Response from Palazzo Caracci... G, General Manager at Palazzo Caracciolo Napoli MGallery by SofitelResponded 2 days ago

Dear Ali G, thank you for taking the time to leave your feedback concerning your stay at Palazzo Caracciolo. With dismal, we learn your stay did not satisfy your needs nor expectations and we regret all efforts provided to make your stay enjoyable were vain....More

A TripAdvisor Member
1
Reviewed 1 week ago

Excellent value for money. The staff were very friendly and helpful. Food was good. Service was overall excellent. Room was great. Only downside was location, however would stay there again if we visit Napoli in the future.More

Review collected in partnership with Accorhotels.com
Thank A TripAdvisor Member
Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by SofitelResponded 1 week ago

Dear Mr/Ms, First of all we wished to thank you for your beautiful words and for your preference while staying in Naples. It was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! We hope...More

Reviewed 1 week ago

The hotel is nice and the open area cafe is great but the staff is unpolite. In room service is bad. They charge Euro 7 for a hot glass of water in yr room. Never experienced this in nay other hotel. The breakfast was nice...More

Thank sudhirkhanna50
Response from Palazzo Caracci... G, Assistant to GM at Palazzo Caracciolo Napoli MGallery by SofitelResponded 1 week ago

Dear sudhirkhanna50, Thank you very much for your preference while staying in Naples. Thank you for appreciating our breakfast with its wide selection of local products and Neapolitan specialties. We are so sorry if you had the impression our staff was unpolite, as providing the...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Business Center with Internet Access
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Details
Price range
$137 - $246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#15 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$137 - $246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#15 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (1163)
Room & Suite (494)
Dining (120)
Pool & Beach (4)
Business Center & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
a_abakumova
January 26, 2018|
AnswerShow all 3 answers
Response from David B | Reviewed this property |
They are very helpful at the hotel and I am sure they will store your luggage for you
0
Votes
dacro
December 6, 2017|
AnswerShow all 5 answers
Response from Palazzo Caracci... G | Property representative |
Hello, Thank you for submitting your queries. The Historical City Centre is at 5 minutes walking distance, the fireworks display will be at the seafront so more likely to be 30 minutes walking distance. It is not unsafe to... More
1
Vote
Google Translation
Emoore8
September 2, 2017|
AnswerShow all 3 answers
Response from Palazzo Caracci... G | Property representative |
Dear Emoore8, thank You for submitting your question. Yes we have a babysitting service, but we need to book one from an agency, so we need 24h advice. Kind Regards Looking forward to welcoming You Your Staff at Mgallery... More
1
Vote