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Palazzo Caracciolo Napoli MGallery by Sofitel

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#18 of 189 Hotels in Naples
Certificate of Excellence
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1 room 2 adults 0 children
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,327 Reviews from our TripAdvisor Community

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Vancouver, Canada
Reviewed yesterday NEW

It is no fun writing a review when everything is perfect! So let me start with the very small things that did not work: The hairdryer in my room. My friend in a room next door had a safe that jammed and a door key that sometimes demagnetized. Other than that we loved the historic building (and its fantastic history),...

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1Thank andersneumuller
Kent
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

We spent 4 nights at the Palazzo in February, and had a wonderful time. The hotel has been beautifully restored, and our bedroom was spacious and well equipped. Our little balcony allowed us to observe the mayhem in the main street! The restaurant area is stunning, and there are lots of places to sit throughout the hotel. The largest area...

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2Thank Florins
About Hotel's Favorite Review
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Florins, Thank you for all your words of praise! I will certainly pass on the compliments to my whole team It is always great to receive feedback, both positive and constructive and we hope to see you when you are next in Naples. Many thanks for the the time you took to send in a review. We all hope...

Reviewed 1 week ago via mobile

You will not get better staff than at this hotel. Reception was wonderful, doormen helpful, housemaid perfect and bar staff very professional. Lovely quiet hotel with good facilities in a tremendous location in Naples. You will be close to the subway, to the modern art museum, the Duomo and to Via Tribunale. Check out the bakery across the street-Wow!

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Thank Jorges V
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Jorges V, We are ever so blessed to read that you appreciated all the efforts from our Staff. Our aim is to make you feel welcome and have a memorable stay. We all wish to thank you for being our precious Guest and for your lovely words. Looking forward to welcoming you again very soon With our warmest regards...

County Londonderry, United Kingdom
Reviewed 1 week ago

Lovely hotel set in the middle of a very hectic and lively old town area. This is within easy walking distance of most of the Churches and tourist areas and the National Museum Staff very helpfull and friendly. Lovely hot tub and steam room also.

Review collected in partnership with Accorhotels.com
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Thank suet385
Dubrovnik
Reviewed 2 weeks ago via mobile

I saw many negative reviews. Yes, the area isn't the best, but this is Naples. I may have been lucky with my room but it was extremely quiet and comfortable and bathroom looked very new. Lots of space to sit in the hotel and the 'wellness' room is open off-season ..nice to relax in (though I did have to ask...

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Thank Anthony A
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Anthony A,, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the service provided by our Staff . Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Kind regards...

Quito, Ecuador
Reviewed 2 weeks ago via mobile

Naples is chaotic, and the area where this hotel is located is a mirror of the city. Dirty, diverse, historic, wonderful. The location is perfect for tourism, specially because taxi drivers were on strike during our visit. The common areas have been beautifully restored, the restaurant is gorgeous and serves delicious food, the rooms are comfortable, the bathrooms ample, staff...

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Thank cpga81
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear cpga81, It is always great to receive feedback, both positive and constructive and we hope to see you when you are next in Naples. The purpose of our job is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your...

Sao Paulo
Reviewed 3 weeks ago

Usually a hotel cares about the sleep time of its guests. Unfortunately this is not the case with the Palazo Caracciolo. The hotel has an event area that is not soundproofed. With this, the sound of party music made in this area goes to every hotel and room area. When I was at the hotel I started trying to sleep...

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Thank FLameirinhas
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear FLameirinhas, thank you for submitting your feedback. We regret that our service did not meet your expectations. Thanks to your hints and suggestions we will work at our best make our future Guests' stay even more agreable. In December there were a few Dinner Parties taking place in our hotel's restaurant and, as we strongly care for your Guests...

Lowestoft, United Kingdom
Reviewed 4 weeks ago

Really nice hotel to stay at, staff on the desk very helpful. Rooms cleaned daily so there spotless. Nice relax area down below with steam/sauna/jacuzzi. We had a street balcony room so was good to watch the hustle and bustle in the street below. Great location with the national history museum 10-15 mins away and town centre 30mins walk.

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Thank dannyhearth041089
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Dannyhearth041089, Thank you very much for your feedback. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel homely and relaxed. We all hope to welcome you back on your next visit in town Kind Regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

Reviewed 4 weeks ago

The hotel is well appointed and very clean and it has lots of character, the staff are very friendly and helpful at all times and we would be more than happy to stay there again. The only down side is the location of the hotel, which is rather rundown and tired though it's nicely located for the Old Town. Having...

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Thank Robin S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Robin S, Thank you very much for your kind feedback. We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Thank you for your...

Reviewed 5 weeks ago via mobile

This was a very shabby hotel in the middle of crowded city center(non touristy). The staff is polite at the reception but the house keeping staff and staff in the restaurant had language problems. They only knew italian. The rooms were small with water damped walls which was a put off. They even had problems with us getting outside food...

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Thank sahejdeeps2015
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Sahejdeeps2015, we really regret that some of our services did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to improve the skills and professionality of our Staff. Looking forward to welcoming you again Your Staff at Palazzo Caracciolo MGallery by Sofitel

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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $109 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#12 Luxury Hotel in Naples
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Questions & Answers

Here's what travelers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travelers.
40 questions
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London, United Kingdom
London, United Kingdom
Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from this hotel if you do not want to get the risk of not sleep well.”
 of 5 bubbles FLameirinhas, 3 weeks ago | Read review
“Our room opened out on to the inner quartyard”
 of 5 bubbles robinsG1247WS, 4 weeks ago | Read review
“Ask for a room with a balcony.”
 of 5 bubbles D6391RFjoc, Jan 12, 2017 | Read review
“Ask for a room with the internal terrace in order to avoid the street noice”
 of 5 bubbles Rogelio_Cuellar, Jan 11, 2017 | Read review
“Ask for a room overlooking the courtyard.”
  • King singles in the twin room
 of 5 bubbles Anasatasia, Dec 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question