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Palazzo Caracciolo Napoli MGallery by Sofitel

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#16 of 190 Hotels in Naples
Certificate of Excellence
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,068 Reviews from our TripAdvisor Community

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Showing 699: English reviews
London, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our 3rd visit here: always a good place to stay after a late-night flight arrival, before we head to Capri the next day. As usual the front desk staff were very pleasant. The room was fine, although see accompanying picture of mildew-stained bathroom. We arrived after midnight so couldn't be bothered to move but not very impressive. There is a... More 

Helpful?
Thank LondonTraveller67
Cambridge, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel, helpful staff, great location. The hotel is an ancient palace extremely well refurbished. It is located close to the archeological museum and via dei tribunali, highly recomended if you want to see the heart of Naples.

Review collected in partnership with Sofitel.com

Helpful?
Thank Attarico
Athens, Greece
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The quality is very high and the service is perfect . The breakfast is ok and the room service , twice every day , is pleasant . The bulding has an exceptional atmosphere . It is very close to the historical center . Minus was the restaurant which was very expensive if you compare it with the quantities ( aprox.... More 

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Thank Φωτης B
Melbourne, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Lovely hotel, typical mcGallery style but location lets it down. Some brilliant staff but more were quite snooty and the security staff were almost rude. No valet staff to help us struggling with luggage up or down the stairs at entrance.

Helpful?
Thank alrock59
Northampton, United Kingdom
Level Contributor
177 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

To be fair to this hotel it does start with a disadvantage. It is situated in an awful area (although to be honest there are no redeeming areas of Naples that we found). It is highlighted as the historic district which really stretches the use of the word. We knew when we booked that some visitors were not happy with... More 

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1 Thank Colin S
Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We were extremely happy with our stay at the Palazzo in Naples the rooms were clean and the staff was exceptional especially Stefano at reception, nothing was to hard for him. The room was extra large and the breakfast was amazing.

Review collected in partnership with Amoma.com

Helpful?
Thank Michael S
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice property special now with the new Spa, all the staff are Great special mention to Laura as well all the FD, Restaurant also everybody so nice, Rosaria and Salvatore , Genaro in the Spa is amazing always ready to help. Good Breakfast

Helpful?
Thank Robespierre M
Beirut, Lebanon
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Palazzo caracciolo is really a palace where you feel like royalty. The rooms are big, modern and the beds are comfy. The location is in the heart of the historic center. And above that the SERVICE, the staff is nice, helpful especially salvator during the breakfast. I really recommend this marvelous hotel and will definitely come back.

Helpful?
Thank Georges_an
Ohio
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service was good, the room was nice and the balcony was inviting and enjoyable. A not so great neighborhood, but a great place to stay within Naples. The mini fridge had room for us to be buy drinks from local grocer and keep cool in there too.

Helpful?
Thank nicolebrubaker
Lisbon
Level Contributor
91 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property is very well located. One can walk everywhere of interest and also the underground is close. Breakfast is incredibly good. And the building is nice. The check-in person was very professional, he is good on what he does. However rooms are small, parking at 25 euros per night is outrageous and we had a terrible experience with the... More 

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2 Thank ValterNF
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Babysitting

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $102 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 138
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Luxury Hotel in Naples
#11 Romantic Hotel in Naples
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