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Palazzo Caracciolo Napoli MGallery by Sofitel

2,675 reviews
#20 of 186 Hotels in Naples
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Traveler (1104)
Room & Suite (408)
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Overview
  • Excellent52%
  • Very good37%
  • Average8%
  • Poor2%
  • Terrible1%
Travelers talk about
“m gallery”(18 reviews)
“train station”(77 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Palazzo Caracciolo Napoli MGallery by Sofitel
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,675)Write a Review
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403
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Show reviews that mention
All reviewsm gallerycovered courtyardtrain stationbeautiful hotelold palacean oasiscentral courtyardhistorical buildingreception staffpizzacentro storicohotel restaurantafter darkamalfi coastfelt safejunior suitesmall balcony
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1 - 5 of 883 reviews
Reviewed 6 days ago

Even visiting the hotel with busy business trip I had an awesome experience in Palazzo Caracciolo. I love old buildings and their charm, here they have well combined the modernities with the charm of a a Palazzo with it's inner courts and corridors and stairs....More

2  Thank SH-F107
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 5 days ago

Dear SH-F107, Thank you for sharing your thoughts regarding your recent stay. We are delighted to read that you enjoyed your trip to Napoli and found our hospitality to your satisfaction. Our aim is to make you feel welcome and enjoy the city of Naples...More

Hotel's Favorite
Reviewed 3 weeks ago

This was one of our favorite hotels in Italy since we had come after a scorching stay in Rome with window AC units that only marginally helped the heat. The Caracciolo had forced air AC and was spectacular. Add to the cool room a fantastic...More

Thank roseleif
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 2 weeks ago

Dear Roseleif, Thank you for sharing your thoughts regarding your recent stay. We are delighted to read that you enjoyed your trip to Napoli and found our hospitality to your satisfaction. Our aim is to make you feel welcome and enjoy the city of Naples...More

Reviewed 1 week ago via mobile

Lovely welcome at hotel after I was nearly robbed on my walk from train station up road to hotel. Area dirty and dangerous. Room great . Breakfast amazingly good. Excellent evening meal and exceptional service . Would benefit from tea and coffee making stuff in...More

1  Thank SALLYDOG52
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 6 days ago

Dear SALLYDOG52, We all wish to thank you for being our precious Guest and for your lovely words. We are really happy that you enjoyed our breakfast and our restaurant service and that you appreciated our room. We kindly apologise for what happened during your...More

Reviewed 2 weeks ago via mobile

The location of the hotel isn’t the best but at the same time not far away from the hustle bustle n shopping area.the courtyard gives the hotel a vintage look.the hotel was nice breakfast and good food a private balcony overlooking the traffic. The rooms...More

Thank Akshay K
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 2 weeks ago

Dear Akshay K, We are very happy to read that you have been able to appreciate all the efforts from our Staff. Our aim is to make you feel welcome and have a memorable stay. We all wish to thank you for being our precious...More

Reviewed 3 weeks ago

We enjoy staying at the Accor group of hotels. This time we upgraded ourselves to a suite. Upon arriving at the hotel we attempted to connect to the wifi service.3 hours later and 3 calls to reception and one visit by a technical staff member...More

Review collected in partnership with Accorhotels.com
1  Thank Paul O
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 2 weeks ago

Dear Paul O, we are happy to read that you liked our hotel and Naples. However we really regret that our service did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to build up the quality...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Details
Price range
$124 - $227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$124 - $227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1104)
Room & Suite (408)
Dining (114)
Pool & Beach (4)
Hotel & Grounds (824)
Bathroom (73)
Business Center & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
dacro
December 6, 2017|
AnswerShow all 5 answers
Response from Palazzo C | Property representative |
Hello, Thank you for submitting your queries. The Historical City Centre is at 5 minutes walking distance, the fireworks display will be at the seafront so more likely to be 30 minutes walking distance. It is not unsafe to... More
1
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Google Translation
Emoore8
September 2, 2017|
AnswerShow all 3 answers
Response from Palazzo C | Property representative |
Dear Emoore8, thank You for submitting your question. Yes we have a babysitting service, but we need to book one from an agency, so we need 24h advice. Kind Regards Looking forward to welcoming You Your Staff at Mgallery... More
1
Vote
rushbd4
August 15, 2017|
AnswerShow all 3 answers
Response from spada p | Reviewed this property |
Ho svagliato. I'm sorry I made a mistake. Website: giraitalia. it The room, al primo piano e bellisima.
0
Votes
Google Translation
Room Tips
"I prefer the room that is on two levels; sitting area on the lower level an the sleeping area on the upper..."
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"Arrive by taxi, No sensible local parking"
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"Go somewhere else"
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"Our city view room was very quiet and well insulated from the street noise."
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