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Palazzo Caracciolo Napoli MGallery by Sofitel

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#16 of 188 Hotels in Naples
Certificate of Excellence
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2,195 Reviews from our TripAdvisor Community

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Showing 746: English reviews
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Let's start with the pair of womens underwear we found on the floor in our room and we will take things from there. Yes, a pair of black bottoms crumpled on the floor next to what would be our daughters bed, the fold out love seat. The rest of the room itself was not necessarily dirty but it definitely wasn't... More 

Helpful?
2 Thank LBDAndrea
London, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Great hotel in the historical centre of Naples, conveniently situated next to Naples' central station on Garibaldi. Great service, great breakfast and amazing low season rates. My only criticism would be directed on the hotel's toaster in the breakfast room. It burnt my toast twice and/or would not toast. Fickle thing.

Helpful?
Thank 786rabi786
Sydney, Australia
Level Contributor
9 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

We arrived to an area which obviously made the hotel look a lot better. However, the staff weren't the most welcoming, the staff member who works at the "meal" desk (the waiter) was very impolite, didn't really talk to us but then to the older guests was a lot more friendly and gave them ideas about what to order. Was... More 

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Thank nicoleamy1
Brussels, Belgium
Level Contributor
126 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 3 weeks ago

Beautiful hotel where once lived the king of Naples. The inside is very modern which gives a great impression. Beautiful courtyard covered with a huge tent & heated if necessary where one can have eat or just sit & have a drink. Very nice rooms. Rather spacious. Book at least a delux room. We booked superior which in fact was... More 

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1 Thank Ekaterina K
Wilmington, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

We had two wonderful rooms , each had super views. The hotel is a classic as it is 800 years old and once the private residence of the Jing of Naples. The rooms are huge and walls / doors are solid. The inner courtyard is very beautiful and the breakfast is superb. The wine cellar is a must see and... More 

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Thank bertsenior
Mechelen, Belgium
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 weeks ago

The room itself was a duplex room, with 1 window. The stair in the room is not really an advantage. The only window, was with view on a chaotic terras with cleaning products, so we left the curtains closed. The option of half board is an excellent formula: - the breakfast is of very high quality - and the supervising... More 

Helpful?
Thank erik_coremans
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Newly renovated hotel. Very nice entrance, hotel staff are very friendly and helpful. We were given two bits of chocolate in a well wrapped box as a welcoming present. The room was nice and breakfast has very good variety. A few minor faults with the construction like some crooked bits of the floor and some parts are u even. Our... More 

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Thank Cecilia C
1 review
Reviewed 4 weeks ago

Beautiful old palazzo building, nicely renovated/refurbished. Courtyards are great to sit and just enjoy the atmosphere.Service needs some improvement though. Located very close to the old town and also the airport. Friendly staff, clean and well equipped rooms.

Helpful?
Thank BALAZS K
Guildford, United Kingdom
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

The hotel is built in a old palazzo but fully refurbished inside. It has grandeur and the courtyards are its best features. We were given a suite style room even thought we had booked the normal room so it was a nice upgrade. The room was big and comfy, just needed a lick of paint to freshen it up more.... More 

Helpful?
Thank Pranjal P
Miami Beach
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 4 weeks ago

We were expecting something closer to the Sofitel experience that we had seen in other countries, but this hotel isn't quite up to par. The design of the hotel is definitely interesting, with interior courtyards for the bar and for the special event space. But the rooms are tired and need some updating. The walls have scuff marks, the bed... More 

Helpful?
Thank MiaBchGal
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Babysitting
  • Breakfast Available

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $95 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#10 Luxury Hotel in Naples
#11 Romantic Hotel in Naples
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Questions & Answers

Here's what travelers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travelers.
33 questions
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Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago
Atlanta, GA
Albania

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Maybe ask for a room that doesn't overlook the back alley.”
 of 5 bubbles LBDAndrea, 2 weeks ago | Read review
“Chose a delux room & mention that you want a court view”
 of 5 bubbles ekaterinak52, 3 weeks ago | Read review
“take the half board option with breakfast and dinner included”
 of 5 bubbles erik_coremans, 4 weeks ago | Read review
“Definitely not room 101 - we asked to change and that didn't happen....”
 of 5 bubbles JonB919, Oct 25, 2016 | Read review
“Ask for a larger room.”
 of 5 bubbles 684isabelles, Oct 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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