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Palazzo Caracciolo Napoli MGallery Hotel Collection

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Via Carbonara, 112, 80139, Naples Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1460)
Room & Suite (612)
Dining (163)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 229 hotels in Naples
Location
Cleanliness
Service
Value
Travelers' Choice
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria.
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Property amenities
Paid private parking on-site
Free wifi in the business center
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Hot tub
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English, French, Spanish, German and 1 more
3330Reviews67Q+A100Room tips
Traveler rating
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  • 67
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Popular mentions
JDERE wrote a review Nov 2021
Paris, France3 contributions
Close to many spots which are in a walking distance. Very nice setting in an old building totally revamped. Breakfist and dinner are superb and the staff is efficient and ready to help. It's a nice place to stay at.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
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Location
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Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 2 weeks ago
Dear JDERE, Thanks you for taking the time to leave your precious feedback concerning your stay at Palazzo Caracciolo – MGallery Hotel Collection. We strive to create impeccable experiences and it seems we did accomplish our goal. Your words are a source of pride and a strong motivation for our route to excellence. We are pleased to hear that you appreciated all the hotel services, from the majesty of the structure to our breakfast service and the staff kindness and hospitality. In the meantime, I hope to welcome you back soon to Palazzo Caracciolo. Best Regards, Barbara Brunelli General Manager
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Peter_1969_01 wrote a review Oct 2021
London4 contributions
Very good Hotel situated near the old Town of Napoli, Beautfully restored old Building, especially the restaurant inside a covered courtyard is rather impressive. I received a very warm welcome by exceptionally friendly staff, and throughout my stay everyone was very friendly and helpful. Ex ellent service and qiuality in the restaurant. I would recommend this hotel for everyone looking for a comfortable stay in Napoli.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
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Location
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Sleep Quality
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Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 2 weeks ago
Dear Peter, We are delighted you appreciated your stay at Palazzo Caracciolo-MGallery. We are extremely passionate about taking care of our special guests and greeting them with our warm Neapolitan affection. I will share your feedback with them and they will be extremely glad. Furthermore, our Renaissance building is very close to the most important attractions of the city, from MANN and Madre Museums to Duomo Cathedral and San Gregorio Armeno, street known for its artisan shops selling handcrafted pastori, or nativity-scene. We look forward to have the chance to meet you again in Naples in the next future. Warm regards, Barbara Brunelli
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terryjoe16 wrote a review Oct 2021
Toronto, Canada23 contributions14 helpful votes
The hotel has spectacularly designed, immaculate rooms and is located in a historic palace! The hotel has a very large lounge area with plenty of space to sit and relax. I would like to thank the hotel staff for the amazing stay I had there this past summer. The staff at reception were very attentive, friendly, and they truly went above and beyond expectations. I will definitely return!
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Date of stay: July 2021
Rooms
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Service
1 Helpful vote
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Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 2 weeks ago
Dear TerryJoe16, Thank you very much for your preference towards Palazzo Caracciolo while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us and our building. Palazzo Caracciolo is a medieval construction and it still preserves the Renaissance architectural style, the magnificent central cloister and the monumental staircase perfectly restored. The atmosphere of our wonderful building is truly unique and elegant. As well, our team is deeply committed to provide excellent service, looking to offer the opportunity to live a sophisticated yet authentic experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Barbara Brunelli General Manager
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Paul V wrote a review Sep 2021
Elounda, Greece1165 contributions163 helpful votes
We had had a sort visit in this lovely hotel. Friendly and polite staff, clean rooms and nice decoration. The surrounding area was not the ideal one, but you feel safe, Very close to National museum and other land marks
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Barbara Brunelli, Direttore generale at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Sep 18, 2021
Dear Paul V, Thank you taking the time to post a kind review regarding your recent stay with us. Our property boasts a fine and traditional décor, making Palazzo Caracciolo an historical masterpiece in the lively and lovely Naples with the historical city centre just at a few steps. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Barbara Brunelli General Manager
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Benjamin G wrote a review Aug 2021
4 contributions
Service was not at the expected level. We were 4 on the room but only 2 or 3 towels in the bathroom depending on day 1, 2 or 3...sofa bed horrible, our kids had to sleep in our king size bed. Noise of the subway until late in the evening. Value for money not there ..
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Barbara Brunelli, Direttore generale at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Sep 18, 2021
Dear Benjamin G, Thank you very much for scoring Palazzo Caracciolo. We are very sorry to read you were not completely satisfied with the quality of your stay and remain at your disposal for further details you may be willing to share. We and the entire team are deeply committed to make every experience beyond expectations and we pay extra attention to the quality of our service. Our service usually provides a set of towels for each guest staying in the room and our housekeeping manager is always at your disposal for extra towels service. We regret if we did not succeed in offering you such service. The subway is located at around 20 mt depth and is usually not perceived by our guests nor our staff. The subway service stops at night at 11 pm, so no traffic during the night. Nevertheless, the stop of Piazza Cavour is at only 800 mt and allows you to go to many venues in Naples and to the pretty fisherman village of Pozzuoli. Dear Benjamin G, we hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. With very best regards from Naples, Barbara Brunelli General Manager
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PRICE RANGE
$134 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m gallery palazzo caracciolo hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
146
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Frequently Asked Questions about Palazzo Caracciolo Napoli MGallery Hotel Collection
Which popular attractions are close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Nearby attractions include Chiesa di San Giovanni a Carbonara (0.09 miles), Monumental Complex Donnaregina - Diocesan Museum of Naples (0.2 miles), and Pio Monte della Misericordia (0.2 miles).
What are some of the property amenities at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Conveniently located restaurants include Januarius, Insolito La Pizzeria Gourmet, and 1906 Imperatore.
Are there opportunities to exercise at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection have airport transportation?
Yes, Palazzo Caracciolo Napoli MGallery Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.