Let me start by saying that the check-in was easily the best I’ve had in the country. The receptionist was so welcoming and took her time to explain a lot of things despite how busy the hotel is because its fully booked but she wasn’t rushed at all. Now that was the positive side. The hotel itself is outdated, some hotels are old but have their own charm like few in Luxor or Cairo for example but this one has no character or any identity. The area around is a bit rough and dirty but I guess its like that everywhere in Naples. Its close to the train station and places you may want to visit in Naples. I particularly used it as a base to visit the Amalfi Coast which was a big mistake because public transportation is unreliable in Naples and Amalfi and I got stuck multiple times. My advice is to book tours for the Amalfi and don’t repeat my mistake. The room is definitely nothing luxurious, I mean it doesn’t even have a kettle and only God knows how these hotels are getting their star ratings.…
Design,atomospher,amenities,room equipment are in higher range for MGallery. Some negative points; Welcome Drink Voucher:Voucher says clearly that can be used in Bar or Restaurant.But on the day of arrival,at the restaurant waiter said NO,and only used at ghe Bar.I ssked the reception,but there was no clear answer. Another point;On the day of arrival,soon after the meal,never seen,never served black sujts looks senior waiter came with the bill.As I did not have right money,asked whether I could add tip to the bill.The waiter response was,it is common sense to pay tips in cash.Actjally,expecting ghis,I asked reception to change money,but they said ,they could not.This guy shohkd kearn how to speak,and normally,I am happy to gjve tips who very well served.After this,at Michellin Star restaurant accepted tips on the bill. On the following day,there was a gentleman,wearing suits.He was very very good in gjving advisds on every foods,drinks,even desserts.I very well prepared cash for tips,and his sh ordinate called him DIRECTOR.I hope he would continhe to be the head of the restaurant. …
It was majestic, the hotel crew was very friendly and helpful. It was an experience that can not be forgotten, its equipped with many things, bad thing is that the jacuzzi must be payed 25€ per person. Anyways, i hope you enjoy ur stay here. Thanks.
Ignore what people say about the outside area of hotel , it was perfectly safe, you have to look at it with an open mind though, hotel is amazing, we where booked into a junior suite , it was on two floors, living area then upstairs to bed, the staff very friendly and nearly all spoke good English, chambermaids worked really hard cleaning our room Dailly , I was there for my honeymoon and took a shine to the local area , naples is naples and if you can get that into your mindset you'll love it , scooters and cars constantly getting in your way when walking, had one guy try to mug me at train station, but I'm from Glasgow, much dodgier than naples, gave him a wee clip round the ear so to say lol 😆 we where bed and breakfast in hotel , breakfast was decent, usual continental, with bacon and scrambled eggs added as an American breakfast, all the Italian breakfast on offer too with the different cakes to accompany a cappuccino, I'd go back tomorrow I loved the hotel …
Pros : close to the train station. A short taxi ride to the airport. Absolutely beautiful building. Interesting location to visit the old part of town. Very friendly housekeeping staff. Decent staff at the reception. Nice small gift in my room to acknowledge Accor Diamond membership. 2 bottles of water in the fridge every day. Air conditioning working. Good food at the restaurant. Nice bed. Cons : outdated rooms and corridors. Not the typical McGallery standards I am used to. Bar and restaurant are often empty. Ordering a drink can take a while (but the staff is very kind). Not the ideal location if you want to visit the main attractions of Naples (would go further to the sea next time). I had stayed at the Accor Pompei property just before my stay at the Caracciolo. I think I would have preferred to stay there and take the train to visit Naples everyday and to visit the rest of the coast. Definitely a hotel that has potential.…
Good hotel close to the railways station. Overall service is good, although hotel is a bit old, rooms are a little simple (some have no direct windows), and bar / restaurant is often empty. Not the best atmosphere, but overall good value for money.
Excellent hotel . Shame about the surroundings . As the taxis were on strike we had an arduous journey from the airport . As for the Jet 2 representatives the phrase chocolate fire guard comes to mind . Via Carbonara on which the hotel is situated is an absolute tip . The hotel however is marvelous.
We stayed at this hotel 1 night and would never come back. Absolutely not a 4 star hotel. The hotel is outdated and dirty. When we first got to our room we noticed ants all over. I called to inquire about switching rooms if that was an option and was told they would send someone up to look. Housekeeping showed up, sprayed a bunch of chemicals, halfway mopped and left. My husband and I were less than impressed. The location is not great and appeared to be an unsafe area. Poorly ran, dirty, bad location- do not recommend staying here!
This hotel is beautiful. I traveled with a friend and our room was gorgeous, large, and had 2 comfortable twin beds, each with fluffy bedding, pillows, and lovely bathroom. We only stayed 2 nights and only had breakfast one of the mornings, but it was sufficient. I had 2 issue with this hotel, one being the location. I didn't find it the best for two single women, but not knowing Naples at all, I'm not sure what other areas would have been any better. When we first got there, we were directed to the historic downtown - we were told to leave the hotel, take a right, then a quick right. As we walked we expected a main street, but were taken down a side "alley" which we didn't love. We definitely walked the right way, it was the name of the street they directed us. But, the walk itself felt a bit "sketchy". While we made it safe and sound, we didn't love it. But, this was the main path to and from the city center. My 2nd issue was trying to get a COVID test to leave Italy. We asked the front desk for help in getting a test, and were directed across the street a block or two down. OK, fine, but the hotel did not tell us that the pharmacies closed very early on Saturday, the day we had to take our test. So, we got there and the pharmacy was closed. Would have been nice to know that so we could have perhaps rearranged our schedule. We were able to google and luckily found another pharmacy about a 10 minute walk from the hotel - and it worked out just fine. But, this was a hitch in the plans that could have been avoided had the hotel informed us of the early closing of pharmacies on Saturday in Italy. Overall, this is personal opinion of course, and the hotel itself is quite lovely. I guess I just really wish it was in a different location.…
We walked from the train station to our hotel and we were a bit nervous as Naples did not give a great first impression. It is a very busy, dirty city that we did not love, but the Hotel Palazzo Caracciolo Napoli definitely put us at ease! Since we were only using Naples as a homebase to visit Pompeii and Vesuvius, we did not venture out far from the hotel and we were very happy with our room and the amenities offered at the hotel. The room was comfortable and clean. The breakfast had many choices. The bartender was friendly and the courtyard was a great place to enjoy a glass of wine in the evening. The front desk staff was very helpful and helped us arrange a taxi to the ferry port at check out. I would definitely reccomend if staying in Naples!!
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