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Palazzo Caracciolo Napoli MGallery Hotel Collection

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Via Carbonara 112, 80139, Naples Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1436)
Room & Suite (608)
Dining (158)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 221 hotels in Naples
Location
Cleanliness
Service
Value
Travelers' Choice
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria.
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Full view
Property amenities
Paid private parking on-site
Free wifi in the business center
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English, French, Spanish, German and 1 more
3268Reviews66Q+A100Room tips
Traveler rating
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Popular mentions
Alpen209 wrote a review Nov 2020
Zurich, Switzerland37 contributions47 helpful votes
We stayed for a longer weekend in August pre-Covid time so the hotel was busy and we had to wait couple of hours to check in. Accidentally Inter Milan stayed in the same hotel for this weekend so it was interesting with security guards etc. I like the open breakfast area with delicious Italian breakfast choice. The room is clean and quite comfortable, as solid as it can get in Napoli. Will come back next time I'm in Napoli
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Date of stay: December 2019
Value
Rooms
Service
2 Helpful votes
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Response from Rossella Autiero, Marketing at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Dec 2, 2020
Dear Mr. Thuynguyen209, Thank you for your positive feedback about your stay at Palazzo Caracciolo, It is a pleasure for us to read your beautiful words about your experience with us, we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Rossella Autiero Assistant Manager
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Jaap C wrote a review Oct 2020
1 contribution1 helpful vote
We went for the first time to Napoli. We booked the hotel just for three nights. The location of the hotel was easy to find from the central train station. And the hotel itself was magnificent. the staff was very friendly. The breakfast was very pleasant.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Rossella Autiero, Marketing at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Oct 19, 2020
Dear Mr JaapC4, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Rossella Autiero Assistant Manager
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Celia S wrote a review Oct 2020
5 contributions6 helpful votes
Run down hotel with an attitude! The corridors are just horrible, the room was small and the staff are unwelcoming to say the least. We also had to pay for 36 euros por parking despite being told the night before it was 20 euros. Apparently taxes they said 🙄 stay somewhere else!
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Barbara Brunelli, Direttore generale at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Oct 8, 2020
Dear Celia S, thank you so much for having chosen us in Naples. We are sorry if our Home did not meet your expectations. I am pleased to inform you that during this period we are making a deep restyling in our corridors, we wish that everything will be at best for our guests, I am sorry if you found the corridors not comfortable. Also I am sorry if you find a bad attitude in our staff, the human resources are the first thing in the hospitality and for sure I will take the occasion of your review to talk to them and discuss toghether about your point of view. Every feedback bad or good helps to us for improving our Service and Customer Satisfaction. For the Parking we have differenst solutions despite we are located in the historical centre of Naples. Our guests can choose between the Valet service and a close parking by an agreed rate, probably there was a misunderstanding at the check-in time about the choice of the service. Dear Celia S we will note your feedback and we will do the best to improve our hospitality. We hope you could come back in Naples, if yes we will be pleased to welcome you back. Best Regards Claudio Napolitano Rooms Division
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mferris2017 wrote a review Sep 2020
Glasgow, United Kingdom7 contributions9 helpful votes
So glad we chose this hotel. Beautifully appointed rooms and we received a complementary upgrade. The breakfast was fantastic, great choice and extremely fresh. The service during our stay was excellent, warm and friendly. And great location to all the main sites.
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Date of stay: January 2020
1 Helpful vote
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Response from Rossella Autiero, Marketing at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Sep 30, 2020
Dear mferris2017, We very much appreciate your comments regarding your stay at Palazzo Caracciolo. Thank you for had appreciated our historical location and our service. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager
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Christopher T wrote a review Sep 2020
Wakefield, United Kingdom36 contributions50 helpful votes
Booked 2 rooms at this great hotel through British Airways month before after Covid ruined previous plans. Beautiful hotel in a good location in Naples to be able to see the city & get to the station easily. The area has building work going on & the city is not the cleanest but we felt safe at all times. The hotel was quiet & they upgraded us to executive rooms. Our room was on 2 level with a view of the front. Tastefully decorated & had everything we needed including fridge for a cool drink after a hot day. Kids room had a small terrace with a table & chairs. We used this in a night for drinks before going out. Lovely area to chill. The public areas were very nice. Breakfast served in a vast covered courtyard. Breakfast itself was dealt with well what with Covid. It was like a lucky dip seeing what would come out next. Lovely pastry's, cheese & ham. eggs & bacon & other breakfast items. We were all well satisfied. All the staff we talked to were very friendly & helpful. We would highly recommend this hotel & would come again if in Naples.
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Date of stay: August 2020
Value
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2 Helpful votes
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Response from Barbara Brunelli, Guest Services / Front Office at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Sep 7, 2020
Dear 411christophert, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Rossella Autiero Assistant Manager
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Previous
PRICE RANGE
$134 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m gallery palazzo caracciolo hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
146
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Frequently Asked Questions about Palazzo Caracciolo Napoli MGallery Hotel Collection
Which popular attractions are close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Nearby attractions include Chiesa di San Giovanni a Carbonara (0.09 miles), Monumental Complex Donnaregina - Diocesan Museum of Naples (0.2 miles), and Pio Monte della Misericordia (0.2 miles).
What are some of the property amenities at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Conveniently located restaurants include Januarius, Insolito La Pizzeria Gourmet, and 1906 Imperatore.
Are there opportunities to exercise at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, guests have access to a fitness center, a sauna, and yoga classes during their stay.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection have an airport shuttle?
Yes, Palazzo Caracciolo Napoli MGallery Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.