Palazzo Caracciolo Napoli MGallery Hotel Collection
Enter dates to see prices
Full view
View all photos (1,983)1,983
Room & Suite (635)
Dining (184)
View prices for your travel dates
About
#42 of 250 hotels in Naples
Location
3.7
Cleanliness
4.6
Service
4.3
Value
4.2
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free wifi in the business center
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Hot tub
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, French, Spanish, German and 1 more
Location
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.3 miles
70Attractionswithin 0.3 miles
Via Carbonara, 112, 80139, Naples Italy
Name/address in local language
Getting there
Rental CarsSee rental cars from $29/day
Nearby restaurants
Owap Pizzeria Foria
513 reviews6 minPizza
Januarius
2,053 reviews5 minItalian
Insolito La Pizzeria Gourmet
1,656 reviews3 minItalian
I Buongustai
226 reviews4 minItalian
See all nearby restaurantsNearby attractions
Monumental Complex Donnaregina - Diocesan Museum of Naples
371 reviews4 minArt Museums
La Chiesa Di San Giovanni A Carbonara
572 reviews2 minChurches & Cathedrals
Tesoro di San Gennaro
2,349 reviews5 minArt Museums
Pio Monte della Misericordia
750 reviews5 minReligious Sites
See all nearby attractions3492Reviews72Q+A100Room tips
Reviews
Traveler rating
- 1,714
- 1,249
- 331
- 117
- 81
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
I just wanted to write to thank the front desk staff - in particular Genarro (the younger Genarro) for their help in making my trip with my daugther so special. When we arrived we stayed in a nice room for our first night - but it was small and the interior was dated. Normally I wouldn't mind but I was treating my daughter to this stay and she had spent the past few weeks backpacking - I wanted this to stay to feel like a little bit of luxury. I raised my concerns at the front desk and did not really expect any changes. However, Genarro and the other front desk staff really listened to my concerns and then were tireless until we could find something that worked. Naple as a city has it's challenges, and a few nights at most is all I would recommend staying in the city - Sorrento and the Almafi coast are so beautiful. But the service from Palazzo Caracciolo was exceptional and made such a difference to our stay and the hotel itself and it is a calm and peaceful haven from the noisy, crowded, historical streets of Naples. …
Read more
Date of stay: May 2023
Value
Location
Service
Room Tip: The hotel is very close (5 minutes) to the train station ... but be warned there is a lot of...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had a great 2-night stay at this rather quirky but delightful hotel close to the city center of Naples. It’s a walkable distance from the train station and the surrounding neighborhood feels perhaps a bit gritty in typical Naples fashion, but safe. The hotel building is old and maze-like with some great surprises, like beautiful outdoor spaces where you wouldn’t necessarily expect them. My husband’s and my room was a cozy size as European hotel rooms usually are, but it was perfectly comfortable for us. The hotel’s service was good and breakfast was tasty. From the hotel we were able to set out on foot with no predetermined plan and find super interesting and colorful neighborhoods and great food at low-key local places. We were in Naples only briefly on our way someplace else but I would be happy to come back for more time in the city and stay at the Caracciolo.…
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Unfortunately we stayed at this gorgeous hotel for only one night but it was enough to give five stars. The room was very comfortable with all the necessary amenities, from a kettle and many different types of tea and coffee to bathroom slippers. The bed was also very comfortable. There was a special place to put our suitcase in an unexpected place, namely the inside of a window. The breakfast was excellent with a great variety and I am glad that I found the most delicious mozzarella di bufalo that I ever tasted in Italy in a big bowl. I would definitely recommend this hotel to those interested.
Read more
Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 4 weeks ago
Dear Nesligül, thank you for your kind and meticulous evaluation concerning your MGallery stay at Palazzo Caracciolo! We are delighted to hear you appreciated the attention and the kindness of our staff: our aim is to provide an unforgettable experience and to offer excellence in hospitality. We are, therefore, proud to have succeeded! Moreover, we are extremely grateful for your appreciation for the proposals and the quality of the raw materials of the breakfast buffet, all served in the impressive and elegant Monumental cloister. The entire staff of La Cucina Restaurant chooses with care and attention to seasonality the delicacies to offer to our guests. Finally, it is our pleasure to thank you for emphasising the comfort of our rooms, each meticulously designed to meet the highest standards of hospitality, from the superior rooms to the suites, which represent the noblest soul of our Palazzo. The entire Staff joins me in thanking you sincerely for sharing your generous evaluation! We look forward to welcoming you back to Palazzo Caracciolo - MGallery very soon! Best regards, Barbara Brunelli General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The building, it’s history and story are wonderful, but all of this is let down by poor, noisy rooms that are desperately in need of renovation. The furniture is cheap and battered…feels like it’s from IKEA and not suited to such a wonderful, historic building. Bathrooms are old and tired. DO NOT accept a room at the front of the hotel - you will not be able to sleep because of the noisy road, noisy neighbours and fireworks being set off at 11pm-midnight most nights. Check-in and check-out is lengthy and chaotic - both took around 30 minutes. Wi-Fi is terrible - disconnects frequently and is slow. Restaurant and bar service is great! I cannot recommend this hotel.
Read more
Date of stay: May 2023Trip type: Traveled with family
Room Tip: Ask for a room away from the front of the building. Better yet, stay somewhere else!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very disappointing stay. We booked an upgraded room as travelling for our 25th anniversary. Whilst it did look out over courtyard it bared no resemblance to rooms on website. Our windows were under the canopy and opened directly into restaurant area. We were woken up four mornings out of seven at 4:30 by airline staff having their breakfasts. Other days music started playing in restaurant at 7:30 and continued until 23:00, and therefore we were unable to open our windows. Windows had large pendant lights hanging outside of them so we had bright light shining into our room at night. No natural light at all, as previously stated, windows opened into restaurant. Shower didn't work, hairdryer didn't work, bath drain was blocked, only one robe instead of two as says on website for upgraded room, and no mini bar. Food at dinner was poor especially for the price. On the positive the staff in bar and restaurant were wonderful, and the breakfast had a large selection. Overall we were very disappointed with this hotel, and were surprised by it's rating as that was not the experience we had. …
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don't stay here better hotels in Naples
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great Hotel, super large clean rooms. The Location is perfect to get to the main attractions and to get on Hop on Hop off Napoli. We stayed 2 days and had 2 rooms. The front staff were super friendly and helpful. the breakfast choices were great and very fresh. I will definitely stay in this Hotel again.
Read more
Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded Apr 20, 2023
Dear Vmesrobian we would love to thank you for sharing your last experience at Palazzo Caracciolo – MGallery. We are delighted you appreciated our Renaissance building and all the services related to: from the breakfast and our cleanliness standards to the comfort of our rooms and the professionalism and kindness of our Staff. We are also glad you understood our mission: treat our guests in an extraordinary way. Thank you once again for choosing us, we do hope to welcome you soon in your Neapolitan home. Best regards, Barbara Brunelli General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was disappointing. There was a doorman at the front of the hotel who made no attempt to help two women with their bags on arrival at the hotel . On checking in we had to argue with Azzura to get the room we had booked directly using Accor.com. Then we had to argue to get basic inclusions such as a kettle to make a cup of coffee . The confirmation also advised free mini bar with our booking which again we had to argue to get . After many years of working in hotels I would never have argued with guests the way this lady did - instead of graciously admitting there may have been a mistake and moving on The room is well equipped and beds are comfortable . Bathroom amenities are light on but can request more . A7 euro service charge to deliver room service is not expected either - perhaps include a minimum spend . This is designed to not r courage small orders - I get it , but at five star hotel rates one expects better . On checkout we did receive assistance with bags which was appreciated…
Read more
Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Updated review: Eventually the team of the hotel came back with a more-than-expected resolution and anwer hence their (afterwards) service level is better than expected. Original review: Disappointing. Rude staff and hospitality not 4-star worthy, especially towards a Gold-member. Pro: Upgrade because of Accor Gold and a gesture to the room. Beautiful from outside and common areas like the lobby are also nice. Con: The hotel was in need of renovation. Hallway and room were quite old and it showed in the walls furniture etc. My main point was the staff and how messy everything was. Check-in took very long, check-out took long because of a problem with points, issue with breakfast in the morning. Staff was plain rude, no smile to be seen and not helpful. Lady at check-out was the most unhelpful I’ve experienced in a MGallery. Communication afterwards really bad, no answers, no proper resolvement of my complaint/feedback. MGallery normally has my preference but would absolutely not recommend.…
Read more
Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A bright spot in the rough Napoli scenery. Well located near the main atractions. Coasy public areas especially the central yard (in the main picture) which is covered and air conditioned. An abundent breakfast with every kind of food you dream about. Not cheap but a good value for money.
Read more
Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
A disappointing property that does not deserve to be associated with accor brand. It was not cheap either. The hotel was tired and needs a big clean and refresh. Our room, especially the bathroom was not in a good state, see photos. To use the safe you have to swipe your credit cars, so obviously we did not do that. The area was unsafe, especially at night. The hotel have security guards outside. We went to look at the restaurant for dinner, but is was desolate so had to go outside to find somewhere to eat. On the plus side, we asked for a packed breakfast for an early flight and we received a good package of food. Walkable distance from the train station if you want to risk it. Would not stay again.
Read more
Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Find somewhere in a safer area of town
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$188 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m gallery palazzo caracciolo hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
146
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingPALAZZO CARACCIOLO NAPOLI MGALLERY HOTEL COLLECTION - Updated 2023 Prices & Reviews (Naples, Italy)
Frequently Asked Questions about Palazzo Caracciolo Napoli MGallery Hotel Collection
Which popular attractions are close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Nearby attractions include Monumental Complex Donnaregina - Diocesan Museum of Naples (0.2 miles), La Chiesa Di San Giovanni A Carbonara (0.09 miles), and Tesoro di San Gennaro (0.2 miles).
What are some of the property amenities at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Conveniently located restaurants include Owap Pizzeria Foria, Januarius, and I Buongustai.
Are there opportunities to exercise at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection have airport transportation?
Yes, Palazzo Caracciolo Napoli MGallery Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.