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Palazzo Caracciolo Napoli - MGallery Collection

#13 of 190 Hotels in Naples
Certificate of Excellence
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Palazzo Caracciolo Napoli - MGallery Collection
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2,003 Reviews from our TripAdvisor Community

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Showing 680: English reviews
Mumbai (Bombay), India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel Caracciolo, is a good hotel but located in a very sad location. The neighbourhood is shady and very scary for someone who is travelling along with family. Not a family friendly neighbourhood. Finding a decent restaurant around the location is also a big issue. In short, avoidable location.

Helpful?
Thank EktaBiyani
glasgow
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Recently spent three nights in this lovely building. The hotel was cool and elegant and we found it a very comfortable base from which to explore the frenetic city of Naples. The staff on the front desk were delightful and gave us excellent advice on places to eat and drink, including a local bar where we were able to be... More 

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Thank GlasgowBib
Sydney, Australia
Level Contributor
105 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Only stayed for 1 night as an "airport hotel". Reception and staff were slow, unenthusiastic and unhelpful during check-in. On check-out we called to have someone help with our bags - he took the bags to reception then I had to drag me and my partner's bags out of the hotel by myself even after tipping the hotel porter. The... More 

Helpful?
Thank John P
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Wonderful hotel with very helpful staff on reception. The only slight niggle was the slow service in the restaurant at night and the grumpy manager of the restaurant - all the other staff, particularly the lady on reception in the evenings and the man who ran the gym, were excellent. The food in the restaurant is very good and we... More 

Review collected in partnership with Amoma.com

Helpful?
Thank Carol P
london
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

No issues whatsoever, great hotel in a good location for the station, reception staff great and so helpful. Only niggle was power sockets stopped working in the room but maintenance arrived within 5 mins of notifying reception. Had breakfast one morning but oddly half of the restaurant was closed off so you couldn't sit inside, good choice of food though.

Helpful?
Thank somervic
Hong Kong
Level Contributor
114 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
1 of 5 stars Reviewed 1 week ago

The worst experience of any accor hotels i have ever stayed at. Checkin was painful. As an accor platinum member i was to told i have complimentary breakfast. But a bill of 15 euros per person was inflicted onto my bill. Next up parking is half a KM away so for 27 euros they will valet park your car. They... More 

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1 Thank KaspXhotels
Vienna, Austria
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my time at this property! The building is really nice and totally open, even in summer it's fresh. Our room was hug with access to the common inner terrace and enough space to lay our two big suitcases. One of the main stars at this hotel is breakfast at the main patio. The other star goes to... More 

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Thank JuanjoTV
Kiev
Level Contributor
91 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Since my last stay in March 2015 this hotel got an annex 'by Sofitel'. I love MGallary chain hotels. Still, the bed there are not MyBed(TM) as in Sofitel, but the place and service are outstanding. We've got an upgrade. Such a pity that the do not have Culti toiletries anymore, as these were distinctive. Great breakfast (you can take... More 

Helpful?
Thank DimsBodnis
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Reading reviews of this hotel made us stay in Capri for an extra day because we were worried about the quality of the hotel, however, after staying that was clearly unnecessary. Naples is definitely a bit gritty, but the Palazzo Caracciolo is an oasis in the middle of the city. The room was comfortable and of ample size. The concierge/front... More 

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1 Thank Kristine D
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable spacious room. Lovely courtyard area to sit and relax. Good breakfast with great variety of dishes to suit all tastes. Staff friendly, helpful and professional. Good base for exploring the area.

Helpful?
1 Thank linda b
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Palazzo Caracciolo Napoli - MGallery Collection

Address: Via Carbonara 112, 80139, Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $94 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli - MGallery Collection 4*
Number of rooms: 143
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Luxury Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
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